Customer Satisfaction in the Tourist Industry: A Case Study of Visitors to New Zealand

Journal of Travel Research

Volumn 35, Issue 1, 1996, Pages 89-93

  Danaher, Peter J ^a   Arweiler, Nicole ^a  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990335525     PISSN: 00472875     EISSN: None     Source Type: Journal    
DOI: 10.1177/004728759603500113     Document Type: Article

References (12)

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10. Rust, Roland T., and Anthony J. Zahorik (1993). “Customer Satisfaction, Customer Retention and Market Share.” Journal of Retailing, 69 (Summer): 193-215.
11. Rust, Roland T., Anthony J. Zahorik, and Timothy L. Keiningham (1994). Return on Quality. Chicago, IL: Probus Publishing.
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