Lost Knowledge: Confronting the Threat of an Aging Workforce

Lost Knowledge: Confronting the Threat of an Aging Workforce

Volumn , Issue , 2007, Pages 1-268

  DeLong, David W ^a  

^a MIT AgeLab   (United States)

Author keywords

Baby boomers; Brain drain; Intellectual capital; Knowledge management; Knowledge retention; Labor shortage; Skills shortage; Tacit knowledge; Workforce demographics; Workforce planning

Indexed keywords

EID: 84921032092     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1093/acprof:oso/9780195170979.001.0001     Document Type: Book

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198. J. S. Brown and P. Duguid, "Organizing Knowledge," California Management Review 40/3 (1998): 90-111
199. J. Nahapiet and S. Ghoshal, "Social Capital, Intellectual Capital, and the Organizational Advantage," Academy of Management Review 23 (1998): 242-266
200. Don Cohen and Laurence Prusak, In Good Company: How Social Capital Makes Organizations Work (Boston: Harvard Business School Press, 2001).
201. W. G. Ouchi, "A Conceptual Framework for the Design of Organizational Control Mechanics," Management Science 25/8 (1979): 833-847
202. Spender, "Organizational Knowledge, Learning and Memory"
203. Sonja A. Sackman, Cultural Knowledge in Organizations: Exploring the Collective Mind (Newbury Park, Calif.: Sage Publications, 1991).
204. Zuboff, In the Age of the Smart Machines.
205. James P. Walsh and Gerardo Rivera Ungson, "Organizational Memory," Academy of Management Review 16/1 (January 1991): 57-91.
206. Walsh and Ungson, "Organizational Memory," 57-91.
207. Spender, "Organizational Knowledge, Learning and Memory"; Linda Argote, Organizational Learning: Creating, Retaining and Transferring Knowledge (Norwell, Mass.: Kluwer Academic Publishers, 1999)
208. Fernando Olivera, "Memory Systems in Organizations: An Empirical Investigation of Mechanisms for Knowledge Collection, Storage and Access," Journal of Management Studies 37/6 (September 2000)
209. Arnold Kransdorff, "Fighting Organizational Memory Lapse," Workforce 76/9 (September 1997).
210. Walsh and Ungson, "Organizational Memory," 57-91.
211. Mark S. Ackerman and C. A. Halverson, "Reexamining Organizational Memory," Communications of the ACM 43/1 (January 2000).
212. Richard Stone, "How Storytelling Can Keep Your Organization on Track," StoryWork Institute. [Online] Available: http://www.storywork.com/ orgontrack.html [March 26, 2004].
213. Philip J. Gill, "Once upon an Enterprise: The Ancient Art of Storytelling Emerges as a Tool for Knowledge Management," destination CRM-Knowledge Management. [Online] May 2001. Available: http://www.destinationcrm.com/km/dcrm_km_article.asp? id=823&ed=5%2F1%2F01 [April 1, 2004].
214. http://www.appl.nasa.gov/ask.
215. David Collins, "When to Say No," ASK Magazine. [Online] January 2002. Available: http://appl.nasa.gov/ pdf/48591main_ASK6.pdf [March 26, 2004]
216. Jenny Baer-Riedhart, "Know Thyself-But Don't Forget to Learn about the Customer Too," ASK Magazine. [Online] September 2001. Available: http://appl.nasa.gov/ pdf/48590main_ASK5.pdf [March 26, 2004].
217. "APPL Overview," APPL. [Online] Available: http://appl.nasa.gov/about/ overview/index.html [March 26, 2004].
218. Roy Malone, "Thank You Judy," ASK Magazine. [Online] Available: http:// appl.nasa.gov/ask/issues/11/stories/ask11_stories_thankyoujudy.html [March 26, 2004].
219. Kathy Sierra and Bert Bates, Head First Java (Sebastopol, Calif.: O'Reilly & Associates, 2003).
220. Charlotte Linde, "Narrative and Tacit Knowledge Exchange," Journal of Knowledge Management 5/2 (2001): 160-171
221. Walter Swap, Dorothy Leonard, Mimi Shields, and Lisa Abrams, "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace," Journal of Management Information Systems 18/1 (Summer 2001)
222. Stephen Denning, The Springboard: How Storytelling Ignites Action in Knowledge-Era Orgs (Boston: Butterworth- Heinemann, 2001).
223. http://asrs.arc.nasa.gov/ callback_nf.htm. Warning! This publication is not recommended for nervous flyers.
224. Lois J. Zachary, The Mentor's Guide: Facilitating Effective Learning Relationships (San Francisco: Jossey-Bass, 2000)
225. James Hunt and Joseph Weintraub, The Coaching Manager: Developing Top Talent in Business (Thousand Oaks, Calif.: Sage Publications, 2002)
226. James Flaherty, Coaching: Evolving Excellence in Others (Boston: Butterworth-Heinemann, 1999).
227. Swap, Leonard, et al.'s excellent review of the literature in "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace."
228. Dorothy Leonard and David Kiron, "Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)," HBS Case Study No. 9-603-062 (Boston: Harvard Business School Publishing, October 2002), 6.
229. Howard C. Fero and Jeanne Nakamura, "How Mentors Affect Workers' Interests and Involvement at Work" (2002), paper presented at the 17th Annual Conference of the Society for Industrial and Organizational Psychology, Toronto, Ontario, Canada.
230. Pamela Hinds and Jeffrey Pfeffer, "Why Organizations Don't 'Know What They Know': Cognitive and Motivational Factors Affecting the Transfer of Expertise," Graduate School of Business, Stanford University, Research Paper No. 1697 (Palo Alto, Calif.: Stanford University, July 2001)
231. E. Finkel, C. Heath, and J. Dent, "Expertise and the Curse of Knowledge: The Communication Problems of Scientists," University of North Carolina at Chapel Hill, Working Paper (Chapel Hill: University of North Carolina, 2001).
232. Zachary, The Mentor's Guide.
233. Chris Collison and Geoff Parcell, Learning to Fly: Practical Lessons from One of the World's Leading Knowledge Companies (Oxford: Capstone Publishing, 2001)
234. Gordon R. Sullivan and Michael V. Harper, Hope is Not a Method (New York: Times Business, 1996).
235. Rob Cross and Lloyd Baird, "Technology is Not Enough: Improving Performance by Building Organizational Memory," Sloan Management Review 41/3 (Spring 2000).
236. Nancy Dixon, Common Knowledge: How Companies Thrive by Sharing What They Know (Boston: Harvard Business School Press, 2000), 39.
237. Collison and Parcell, Learning to Fly, 50-53.
238. Ricci Graham, "Bikers Learn from the Army," Knowledge Management. [Online] January 16, 2001. Available: http://www.destinationKM.com/articles/ default.asp?articleid=425 [December 17, 2003].
239. E. Wenger, R. McDermott, and W. M. Snyder, Cultivating Communities of Practice: A Guide to Managing Knowledge (Boston: Harvard Business School Press, 2002)
240. Hubert Saint-Onge and Debra Wallace, Leveraging Communities of Practice for Strategic Advantage (Boston: Butterworth-Heinemann, 2003).
241. Wenger, McDermott, and Snyder, Cultivating Communities of Practice.
242. Adopted from Saint-Onge and Wallace, Leveraging Communities of Practice for Strategic Advantage, 141, 207.