The Art of the Apology

Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Volumn , Issue , 2012, Pages

  Lewicki, Roy J ^a   Polin, Beth ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

Apologies; Broken trust; Trust repair

Indexed keywords

EID: 84919625520     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1093/acprof:oso/9780199756087.003.0006     Document Type: Chapter

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