Apologies: Genuine admissions of blameworthiness or scripted, sympathetic responses?

Psychological Reports

Volumn 88, Issue 1, 2001, Pages 45-50

  Blackman, Melinda C ^a   Stubbs, Elizabeth C ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b Fullerton ^*

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; ATTITUDE; COOPERATION; EMPATHY; FEMALE; GUILT; HUMAN; MALE;

ADULT; ATTITUDE; EMPATHY; FEMALE; GUILT; HELPING BEHAVIOR; HUMANS; MALE;

EID: 0035259252     PISSN: 00332941     EISSN: 1558691X     Source Type: Journal    
DOI: 10.2466/pr0.2001.88.1.45     Document Type: Article

References (12)

1. BARNLUND, D. C., & YOSHIOKA, M. (1990) Apologies: Japanese and American styles. International Journal of Intercultural Relations, 14, 193-206.
2. BATSON, C. D. (1991) The altruism question: toward a social psychological answer. Hillsdale, NJ: Eribaum.
3. BEAN, J. M., & JOHNSTONE, B. (1994) Workplace reasons for saying you're sorry: discourse task management and apology in telephone interviews. Discourse Processes, 17, 59-81.
4. BENNETT, M., & EARWAKER, D. (1994) Victims' responses to apologies: the effects of offender responsibility and offense severity. The Journal of Social Psychology, 134, 457-464.
5. BERKOWITZ, L. (1987) Mood, self-awareness and willingness to help. Journal of Personality and Social Psychology, 52, 721-729.
6. BREHM, J. W., & COHEN, A. R. (1962) Explorations in cognitive dissonance. New York: Wiley.
7. CARLSON, M., CHARLIN, V., & MILLER, N. (1988) Positive mood and helping behavior: a test of six hypotheses, Journal of Personality and Social Psychology, 55, 211-229.
8. FESTINGER, L. (1957) A theory of cognitive dissonance. Stanford, CA: Stanford Univer. Press.
9. FRASER, B. (1981) On apologizing. In F. Coulmas (Ed.), Conversational routine. The Hague: Mouton. Pp. 259-271.
10. HOLMES, J. (1989) Sex differences and apologies: one aspect of communicative competence. Applied Linguistics, 10, 194-213.
11. MULLET, E., HOUDBINE, A., LAUMONIER, S., & GIRARD, M. (1998) "Forgiveness": factor structure in a sample of young, middle-aged, and elderly adults. European Psychologist, 3, 289-297.
12. SCHLENKER, B., & DARBY, B. (1981) The use of apologies in social predicaments. Social Psychology Quarterly, 44, 271-278.