메뉴 건너뛰기




Volumn 25, Issue 21, 2014, Pages 2926-2940

Implementing lean management/Six Sigma in hospitals: beyond empowerment or work intensification?

Author keywords

empowerment; hospitals; Lean Six Sigma; process improvement; work intensification

Indexed keywords


EID: 84911967480     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585192.2014.963138     Document Type: Article
Times cited : (77)

References (45)
  • 2
    • 13844271869 scopus 로고    scopus 로고
    • The integration of lean management and Six Sigma
    • Arnheiter, E. D., & Maleyeff, J. (2005). The integration of lean management and Six Sigma. The TQM Magazine, 17, 5–18.
    • (2005) The TQM Magazine , vol.17 , pp. 5-18
    • Arnheiter, E.D.1    Maleyeff, J.2
  • 4
    • 84858404559 scopus 로고    scopus 로고
    • An appropriate change strategy for lean success
    • Bhasin, S. (2012). An appropriate change strategy for lean success. Management Decision, 50, 439–458.
    • (2012) Management Decision , vol.50 , pp. 439-458
    • Bhasin, S.1
  • 5
    • 49149101102 scopus 로고    scopus 로고
    • The impact of human resource and operation management practices on company productivity: A longitudinal case study
    • Birdi, K., Clegg, C., Patterson, M., Robinson, A., Stride, C. B., Wal, T. D., & Wood, S. (2008). The impact of human resource and operation management practices on company productivity: A longitudinal case study. Personnel Pyschology, 61, 467–501.
    • (2008) Personnel Pyschology , vol.61 , pp. 467-501
    • Birdi, K.1    Clegg, C.2    Patterson, M.3    Robinson, A.4    Stride, C.B.5    Wal, T.D.6    Wood, S.7
  • 6
    • 80755157764 scopus 로고    scopus 로고
    • Integrating human resource management into lean production and their impact on organisational performance
    • Bonavia, T., & Marin-Garcia, J. (2011). Integrating human resource management into lean production and their impact on organisational performance. International Journal of Manpower, 32, 923–938.
    • (2011) International Journal of Manpower , vol.32 , pp. 923-938
    • Bonavia, T.1    Marin-Garcia, J.2
  • 9
    • 70449502968 scopus 로고    scopus 로고
    • Organising during a mobilisation campaign: The impact of social identity and transformational leadership on the collectivist attitudes of union members
    • Cregan, C., Bartram, T., & Stanton, P. (2009). Organising during a mobilisation campaign: The impact of social identity and transformational leadership on the collectivist attitudes of union members. British Journal of Industrial Relations, 47, 701–722.
    • (2009) British Journal of Industrial Relations , vol.47 , pp. 701-722
    • Cregan, C.1    Bartram, T.2    Stanton, P.3
  • 12
    • 77957877235 scopus 로고    scopus 로고
    • The integration of human resource and operation management practices: A longitudinal case study
    • De Menezes, I., Wood, S., & Gelade, G. (2010). The integration of human resource and operation management practices: A longitudinal case study. Journal of Operations Management, 28, 455–471.
    • (2010) Journal of Operations Management , vol.28 , pp. 455-471
    • De Menezes, I.1    Wood, S.2    Gelade, G.3
  • 13
    • 84912029184 scopus 로고    scopus 로고
    • Department of Health (DoH) of the State of Victoria, Melbourne. Retrieved February 20, 2014, from
    • Department of Health. Redesigning hospital care program: An introduction to process redesign. Department of Health (DoH) of the State of Victoria, Melbourne. Retrieved February 20, 2014, from http://docs.health.vic.gov.au/docs/doc/62A74DB9CB97A4A0CA25798E007AF8F6/$FILE/intro-process-redesign.pdf.
    • Redesigning hospital care program: An introduction to process redesign
  • 15
    • 84911995056 scopus 로고    scopus 로고
    • Implementing different concepts of lean production: Workers’ experience of lean production in North American transplants
    • Gough, R., & Fastenau, M. (2004). Implementing different concepts of lean production: Workers’ experience of lean production in North American transplants. International Journal of Employment Studies, 12, 91–124.
    • (2004) International Journal of Employment Studies , vol.12 , pp. 91-124
    • Gough, R.1    Fastenau, M.2
  • 17
    • 84861012957 scopus 로고    scopus 로고
    • Patients are not cars and staff are not robots: Impact of differences between manufacturing and clinical operations on process improvement
    • Guo, L., & Hariharan, S. (2012). Patients are not cars and staff are not robots: Impact of differences between manufacturing and clinical operations on process improvement. Knowledge and Process Management, 19, 53–68.
    • (2012) Knowledge and Process Management , vol.19 , pp. 53-68
    • Guo, L.1    Hariharan, S.2
  • 18
    • 84986021423 scopus 로고    scopus 로고
    • Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm
    • Healy, M., & Perry, C. (2000). Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm. Qualitative Market Research, 3, 118–126.
    • (2000) Qualitative Market Research , vol.3 , pp. 118-126
    • Healy, M.1    Perry, C.2
  • 19
    • 79952043263 scopus 로고    scopus 로고
    • Lean thinking in emergency departments: A critical review
    • Holden, R. (2011). Lean thinking in emergency departments: A critical review. Annals of Emergency Medicine, 57, 265–278.
    • (2011) Annals of Emergency Medicine , vol.57 , pp. 265-278
    • Holden, R.1
  • 20
    • 84874505274 scopus 로고    scopus 로고
    • Creating the illusion of employee empowerment: Lean production in the international automobile industry
    • Jones, R., Latham, J., & Betta, M. (2013). Creating the illusion of employee empowerment: Lean production in the international automobile industry. International Journal of Human Resource Management, 24, 1629–1645.
    • (2013) International Journal of Human Resource Management , vol.24 , pp. 1629-1645
    • Jones, R.1    Latham, J.2    Betta, M.3
  • 21
    • 70449337966 scopus 로고    scopus 로고
    • Job satisfaction and/or job stress: The psychological consequences of working in ‘high performance work organisations’
    • Kashefi, M. (2009). Job satisfaction and/or job stress: The psychological consequences of working in ‘high performance work organisations’. Current Sociology, 57, 809–828.
    • (2009) Current Sociology , vol.57 , pp. 809-828
    • Kashefi, M.1
  • 23
    • 44049089094 scopus 로고    scopus 로고
    • Exploring the lack of progress in improving patient safety in Australian hospitals
    • Leggat, S. G., Bartram, T., & Stanton, P. (2008). Exploring the lack of progress in improving patient safety in Australian hospitals. Health Services Management Research, 21, 32–39.
    • (2008) Health Services Management Research , vol.21 , pp. 32-39
    • Leggat, S.G.1    Bartram, T.2    Stanton, P.3
  • 24
    • 79959585500 scopus 로고    scopus 로고
    • High performance work systems: The gap between policy and practice in health care reform
    • Leggat, S. G., Bartram, T., & Stanton, P. (2011). High performance work systems: The gap between policy and practice in health care reform. Journal of Health Organisation and Management, 25, 281–297.
    • (2011) Journal of Health Organisation and Management , vol.25 , pp. 281-297
    • Leggat, S.G.1    Bartram, T.2    Stanton, P.3
  • 26
    • 0001429002 scopus 로고
    • Human resource bundles and manufacturing performance: Organisational logic and flexible production systems in the world auto industry
    • MacDuffie, J. (1995). Human resource bundles and manufacturing performance: Organisational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48, 197–221.
    • (1995) Industrial and Labor Relations Review , vol.48 , pp. 197-221
    • MacDuffie, J.1
  • 27
    • 79959881152 scopus 로고    scopus 로고
    • Emergency department overcrowding: Developing emergency department capacity through process improvement
    • Migita, R., Del Beccaro, M., Cotter, D., & Woodward, G. (2011). Emergency department overcrowding: Developing emergency department capacity through process improvement. Clinical Paediatric Emergency Medicine, 12, 141–150.
    • (2011) Clinical Paediatric Emergency Medicine , vol.12 , pp. 141-150
    • Migita, R.1    Del Beccaro, M.2    Cotter, D.3    Woodward, G.4
  • 29
    • 32644471361 scopus 로고    scopus 로고
    • The character and significance of management research on the public services
    • Pettigrew, A. M. (2005). The character and significance of management research on the public services. Academy of Management Journal, 48, 973–977.
    • (2005) Academy of Management Journal , vol.48 , pp. 973-977
    • Pettigrew, A.M.1
  • 30
    • 77958552394 scopus 로고    scopus 로고
    • The current state of lean implementation in health care: A literature review
    • Poksinska, B. (2010). The current state of lean implementation in health care: A literature review. Quality Management in Health Care, 19, 319–329.
    • (2010) Quality Management in Health Care , vol.19 , pp. 319-329
    • Poksinska, B.1
  • 31
    • 37549040204 scopus 로고    scopus 로고
    • Lean in public services-panacea or paradox?
    • Radnor, Z., & Boaden, R. (2008). Lean in public services-panacea or paradox?Public Money and Management, 23, 3–7.
    • (2008) Public Money and Management , vol.23 , pp. 3-7
    • Radnor, Z.1    Boaden, R.2
  • 33
    • 70449580641 scopus 로고    scopus 로고
    • Managing the rivalry of competing institutional logics
    • Reay, T., & Hinings, C. (2009). Managing the rivalry of competing institutional logics. Organization Studies, 30, 629–652.
    • (2009) Organization Studies , vol.30 , pp. 629-652
    • Reay, T.1    Hinings, C.2
  • 36
    • 21844496190 scopus 로고
    • Factors predicting employees’ acceptance of lean production
    • Shadur, M. A., Rodwell, J. J., & Bamber, G. J. (1995). Factors predicting employees’ acceptance of lean production. Human Relations, 48, 1403–1425.
    • (1995) Human Relations , vol.48 , pp. 1403-1425
    • Shadur, M.A.1    Rodwell, J.J.2    Bamber, G.J.3
  • 38
    • 78049496248 scopus 로고    scopus 로고
    • Workers' experiences of skill training and participation in lean and high performance workplaces in Britain and Italy
    • Stewart, P., Danford, A., Richardson, M., & Pulignano, V. (2010). Workers' experiences of skill training and participation in lean and high performance workplaces in Britain and Italy. Employee Relations, 32, 606–624.
    • (2010) Employee Relations , vol.32 , pp. 606-624
    • Stewart, P.1    Danford, A.2    Richardson, M.3    Pulignano, V.4
  • 39
    • 84859840490 scopus 로고    scopus 로고
    • Participatory design in lean production: Which contribution from employees? For what end?
    • Torella, M. S., Falzon, P., & Morais, A. (2012). Participatory design in lean production: Which contribution from employees? For what end?Work, 41, 2706–2712.
    • (2012) Work , vol.41 , pp. 2706-2712
    • Torella, M.S.1    Falzon, P.2    Morais, A.3
  • 40
    • 34147219767 scopus 로고    scopus 로고
    • Lean production, worker empowerment and job satisfaction: A qualitative analysis and critique
    • Vidal, M. (2007a). Lean production, worker empowerment and job satisfaction: A qualitative analysis and critique. Critical Sociology, 33, 247–278.
    • (2007) Critical Sociology , vol.33 , pp. 247-278
    • Vidal, M.1
  • 41
    • 34547094550 scopus 로고    scopus 로고
    • Manufacturing empowerment? ‘Employee involvement’ in the labour process after Fordism
    • Vidal, M. (2007b). Manufacturing empowerment? ‘Employee involvement’ in the labour process after Fordism. Socio-Economic Review, 5, 197–232.
    • (2007) Socio-Economic Review , vol.5 , pp. 197-232
    • Vidal, M.1
  • 43
    • 77956340999 scopus 로고    scopus 로고
    • Lean healthcare: Rhetoric, ritual and resistance
    • Waring, J., & Bishop, S. (2010). Lean healthcare: Rhetoric, ritual and resistance. Social Science and Medicine, 71, 1332–1340.
    • (2010) Social Science and Medicine , vol.71 , pp. 1332-1340
    • Waring, J.1    Bishop, S.2
  • 44
    • 84994339040 scopus 로고    scopus 로고
    • Health sector reform and industrial reform in Australia
    • Stanton P., Willis E., Young S., (eds), Basingstoke: Palgrave Macmillan
    • Willis, E., Young, S., & Stanton, P. (2006). Health sector reform and industrial reform in Australia. In P.Stanton, E.Willis, & S.Young (Eds.), Workplace reform in the healthcare industry: The Australian experience (pp. 13–29). Basingstoke: Palgrave Macmillan.
    • (2006) Workplace reform in the healthcare industry: The Australian experience , pp. 13-29
    • Willis, E.1    Young, S.2    Stanton, P.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.