Chinese Employees Negotiating Differing Conflict Management Expectations in a U.S.- Based Multinational Corporation Subsidiary in Southwest China

Management Communication Quarterly

Volumn 28, Issue 4, 2014, Pages 609-624

  Deng, Yiheng ^a   Xu, Kaibin ^b  

^a SOUTHWESTERN UNIVERSITY OF FINANCE AND ECONOMICS   (China)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

China; conflict management; constructive confrontation; coping strategies; multinational corporation (MNC)

Indexed keywords

EID: 84911945236     PISSN: 08933189     EISSN: 15526798     Source Type: Journal    
DOI: 10.1177/0893318914544324     Document Type: Article

References (25)

1. Burgoon J. K.,Hubbard E. A.Theorizing about intercultural communication. Gudykunst W. B., ed. Thousand Oaks, CA: Sage; 2005:149-171.
2. Chen Y.,Tjosvold D.,Fang S. S.Working with foreign managers: Conflict management for effective leader relationships in China.International Journal of Conflict Management. 2005;16:265-286
3. Clark K.,Lengnick-Hall M. L.MNC practice transfer: Institutional theory, strategic opportunities and subsidiary HR configuration.The International Journal of Human Resource Management. 2012;23:3813-3837
4. Deng Y.Strategy to bring about a predetermined outcome in Chinese mediation: A study of contemporary Chinese mediation sessions in a southwestern province of China.Intercultural Communication Studies. 2010;19 (3): 1-20
5. DiMaggio P. J.,Powell W. W.The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields.American Sociological Review. 1983;48:147-160
6. Friedman R.,Chi S. C.,Liu L. A.An expectancy model of Chinese-American differences in conflict-avoiding.Journal of International Business Studies. 2006;37:76-91
7. Glaser B. G.,Strauss A. L.The discovery of grounded theory: Strategies for qualitative research. Chicago, IL: Aldine; 1967:
8. Guler I.,Guille′n M. F.,Macpherson J. M.Global competition, institutions, and the diffusion of organizational practices: The international spread of ISO 9000 quality certificates.Administrative Science Quarterly. 2002;47:207-232
9. Hofstede G.Culture’s consequences. Beverly Hills, CA: Sage; 1980:
10. Jia W. S.Chinese conflict management and resolution. Chen G. M.Ma R., ed. Westport, CT: Ablex Publishing; 2002:289-295.
11. Johnston L. M.,Gao H.Resolving conflict in the Chinese and U.S. realms.China Media Report Overseas. 2009;5 (4): 22-36
12. Kostova T.Best Paper Proceedings of the Academy of Management. New York: Academy of Management; 1997:180-184.
13. Kostova T.Transnational transfer of strategic organizational practices: A contextual perspective.The Academy of Management Review. 1999;24:308-324
14. Lammers J. C.How institutions communicate: Institutional messages, institutional logics, and organizational communication.Management Communication Quarterly. 2011;25:154-182
15. Liu S.,Chen G. M.Assessing Chinese conflict management styles in joint ventures.Intercultural Communication Studies. 2000;9 (2): 71-90
16. Ma R.The role of unofficial intermediaries in interpersonal conflicts in the Chinese culture.Communication Quarterly. 1992;40:269-278
17. Rosenblatt V.The impact of institutional processes, social networks, and culture on diffusion of global work values in multinational organizations.Cross Cultural Management. 2011;18:105-121
18. Stage C. W.Negotiating organizational communication cultures in American subsidiaries doing business in Thailand.Management Communication Quarterly. 1999;13:245-280
19. Strauss A.,Corbin J.Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage; 1990:
20. Ting-Toomey S.Researching intercultural conflict competence.Journal of International Communication. 2007;13 (2): 7-30
21. Ting-Toomey S.International and regional perspectives on cross-cultural mediation. Busch D.Mayer C. H.Boness C. M., ed. Frankfurt am Main, Germany: Peter Lang; 2010:79-98.
22. Ting-Toomey S.,Gao G.,Trubisky P.,Yang Z. Z.,Kim H. S.,Lin S. L.,Nishida T.Culture, face maintenance, and styles of handling interpersonal conflict: A study in five cultures.International Journal of Conflict Management. 1991;2:275-296
23. Wall J. A.,Blum M.Community mediation in the People’s Republic of China.The Journal of Conflict Resolution. 1991;35:3-20
24. Xu K.Theorizing difference in intercultural communication: A critical dialogic perspective.Communication Monographs. 2013;80:379-397
25. Yuan W.Conflict management among American and Chinese employees in multinational organizations in China.Cross Cultural Management. 2010;17:299-311