Examining the role of patient experience surveys in measuring health care quality

Medical Care Research and Review

Volumn 71, Issue 5, 2014, Pages 522-554

  Price, Rebecca Anhang ^a   Elliott, Marc N ^a   Zaslavsky, Alan M ^b   Hays, Ron D ^c   Lehrman, William G ^d   Rybowski, Lise ^e   Edgman Levitan, Susan ^f   Cleary, Paul D ^g  

^a RAND CORPORATION   (United States)

^b HARVARD MEDICAL SCHOOL   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d CENTERS FOR MEDICARE AND MEDICAID SERVICES   (United States)

^e Severyn Group   (United States)

^f MASSACHUSETTS GENERAL HOSPITAL   (United States)

^g YALE UNIVERSITY   (United States)

Author keywords

CAHPS; health care quality; health care quality measurement; health care surveys; patient experience; patient satisfaction

Indexed keywords

EXPERIENCE; HEALTH CARE QUALITY; HEALTH CARE UTILIZATION; HEALTH SURVEY; HUMAN; OUTCOME ASSESSMENT; PATIENT CARE; PATIENT SAFETY; PSYCHOMETRY; REVIEW; PATIENT COMPLIANCE; PATIENT SATISFACTION; PROCEDURES; QUESTIONNAIRE; STATISTICS AND NUMERICAL DATA; TREATMENT OUTCOME; UNITED STATES;

HUMANS; PATIENT COMPLIANCE; PATIENT SAFETY; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; QUALITY OF HEALTH CARE; SURVEYS AND QUESTIONNAIRES; TREATMENT OUTCOME; UNITED STATES;

EID: 84910059985     PISSN: 10775587     EISSN: 15526801     Source Type: Journal    
DOI: 10.1177/1077558714541480     Document Type: Review

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