How can health care organizations be reliably compared?: Lessons from a national survey of patient experience

Medical Care

Volumn 49, Issue 8, 2011, Pages 724-733

  Lyratzopoulos, Georgios ^a   Elliott, Marc N ^b   Barbiere, Josephine M ^a   Staetsky, Laura ^b   Paddison, Charlotte A ^a   Campbell, John ^c   Roland, Martin ^a  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^b RAND CORPORATION   (United States)

^c PENINSULA MEDICAL SCHOOL   (United Kingdom)

Author keywords

intra class correlation quality; measurement; organizational; reliability

Indexed keywords

CONTROLLED STUDY; CORRELATION COEFFICIENT; ETHNICITY; EXPERIENCE; FEMALE; GENERAL PRACTICE; HEALTH CARE ACCESS; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH SURVEY; HUMAN; MAJOR CLINICAL STUDY; MALE; NURSE; PATIENT CARE; PATIENT EXPERIENCE; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; RELIABILITY; REVIEW;

COMMUNICATION; CONTINUITY OF PATIENT CARE; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HUMANS; MALE; PATIENT CARE PLANNING; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 79961028004     PISSN: 00257079     EISSN: 15371948     Source Type: Journal    
DOI: 10.1097/MLR.0b013e31821b3482     Document Type: Review

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