메뉴 건너뛰기




Volumn 8, Issue 3, 2012, Pages 131-139

Exploring relationships between patient safety culture and patients' assessments of hospital care

Author keywords

CAHPS; HCAHPS; HSOPS; patient experience; patient safety; patient safety culture; patient satisfaction; safety culture; SOPS

Indexed keywords

ADULT; ARTICLE; GOVERNMENT; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HEALTH PERSONNEL ATTITUDE; HOSPITAL BED CAPACITY; HOSPITAL MANAGEMENT; HOSPITAL PATIENT; HUMAN; ORGANIZATION; PATIENT SAFETY; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; REGRESSION ANALYSIS; STANDARD; STATISTICS; UNITED STATES;

EID: 84865723638     PISSN: 15498417     EISSN: 15498425     Source Type: Journal    
DOI: 10.1097/PTS.0b013e318258ca46     Document Type: Article
Times cited : (65)

References (17)
  • 1
    • 0001994931 scopus 로고
    • Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences
    • Tornow WW, Wiley JW. Service quality and management practices: a look at employee attitudes, customer satisfaction, and bottom-line consequences. Hum Res Plan. 1991;14:105-115.
    • (1991) Hum Res Plan. , vol.14 , pp. 105-115
    • Tornow, W.W.1    Wiley, J.W.2
  • 2
    • 0002249950 scopus 로고
    • Customer satisfaction and employee opinions: A supportive work environment and its financial cost
    • Wiley JW. Customer satisfaction and employee opinions: a supportive work environment and its financial cost. Hum Res Plan. 1991;14:117-127.
    • (1991) Hum Res Plan. , vol.14 , pp. 117-127
    • Wiley, J.W.1
  • 3
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replication and extension
    • Schneider B, Bowen DE. Employee and customer perceptions of service in banks: replication and extension. J Appl Psychol. 1985;70:423-433.
    • (1985) J Appl Psychol. , vol.70 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 4
    • 0009898712 scopus 로고    scopus 로고
    • The climate for service: Evolution of a construct
    • Ashkanasy N Wilderom C Peterson M Eds Thousand Oaks, CA: Sage
    • Schneider B, Bowen DE, Ehrhart MG, et al. The climate for service: evolutionof a construct. In: Ashkanasy N, Wilderom C, Peterson M, eds. Handbook of Organizational Culture and Climate. Thousand Oaks, CA: Sage; 2000.
    • (2000) Handbook of Organizational Culture and Climate.
    • Schneider, B.1    Bowen, D.E.2    Ehrhart, M.G.3
  • 5
    • 0030306016 scopus 로고    scopus 로고
    • Design, validity, and use of strategically focused employee attitude surveys
    • Schneider B, Ashworth SD, Higgs AC, et al. Design, validity, and use of strategically focused employee attitude surveys. Pers Psychol. 1996;49:695-705.
    • (1996) Pers Psychol. , vol.49 , pp. 695-705
    • Schneider, B.1    Ashworth, S.D.2    Higgs, A.C.3
  • 6
    • 0032041689 scopus 로고
    • Linking service climate and customer perceptions of service quality in banks: Test of a causal model
    • Schneider B, White SS, Paul MC. Linking service climate and customer perceptions of service quality in banks: test of a causal model. J Appl Psychol. 1988;83:150-163.
    • (1988) J Appl Psychol. , vol.83 , pp. 150-163
    • Schneider, B.1    White, S.S.2    Paul, M.C.3
  • 7
    • 84888101065 scopus 로고    scopus 로고
    • Hospital-level relationship between safety culture and service quality
    • Accessed May 30, 2011
    • Wolosin RJ(2007). Hospital-level relationship between safety culture and service quality. Patient Safety and Quality Healthcare, posted June 2007. Available at: http://www.psqh.com/enews/1107feature.html. Accessed May 30, 2011
    • (2007) Patient Safety and Quality Healthcare, Posted June 2007
    • Wolosin, R.J.1
  • 9
    • 0003413171 scopus 로고    scopus 로고
    • Institute of Medicine Washington, DC: National Academy Press
    • Institute of Medicine. To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press; 1999.
    • (1999) To Err Is Human: Building A Safer Health System
  • 11
    • 0000439302 scopus 로고
    • On the reliability of a weighted composite
    • Mosier CI. On the reliability of a weighted composite. Psychometrica. 1943;8:161-168.
    • (1943) Psychometrica. , vol.8 , pp. 161-168
    • Mosier, C.I.1
  • 12
    • 78650393921 scopus 로고    scopus 로고
    • Exploring relationships between hospital patient safety culture and adverse events
    • Mardon RE, Khanna K, Sorra J, et al. Exploring relationships between hospital patient safety culture and adverse events. J Patient Saf. 2010;6:226-232.
    • (2010) J Patient Saf. , vol.6 , pp. 226-232
    • Mardon, R.E.1    Khanna, K.2    Sorra, J.3
  • 13
    • 62449150845 scopus 로고    scopus 로고
    • Relationship of safety climate and safety performance in hospitals
    • Singer SJ, Falwell A, Lin S, et al. Relationship of safety climate and safety performance in hospitals. Health Serv Res. 2009;44:399-421.
    • (2009) Health Serv Res. , vol.44 , pp. 399-421
    • Singer, S.J.1    Falwell, A.2    Lin, S.3
  • 14
    • 33845924774 scopus 로고    scopus 로고
    • Perceptions of safety culture vary between the ICU's of a single institution
    • Huang DT, Clermont G, Sexton JB, et al. Perceptions of safety culture vary between the ICU's of a single institution. Crit Care Med. 2007;35:165-176.
    • (2007) Crit Care Med. , vol.35 , pp. 165-176
    • Huang, D.T.1    Clermont, G.2    Sexton, J.B.3
  • 15
    • 79951843624 scopus 로고    scopus 로고
    • Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days
    • Boulding W, Glickman SW, Manary MP, et al. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Am J Managed Care. 2011;17:41-48.
    • (2011) Am J Managed Care. , vol.17 , pp. 41-48
    • Boulding, W.1    Glickman, S.W.2    Manary, M.P.3
  • 16
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perception of hospital care in the United States
    • Jha AK, Orav J, Zheng J, et al. Patients' perception of hospital care in the United States. N Engl J Med. 2008;359:1921-1931.
    • (2008) N Engl J Med. , vol.359 , pp. 1921-1931
    • Jha, A.K.1    Orav, J.2    Zheng, J.3
  • 17
    • 33646453802 scopus 로고    scopus 로고
    • Patients' global ratings of their health care are not associated with the technical quality of their care
    • Chang JT, Hays RD, Shekelle PG, et al. Patients' global ratings of their health care are not associated with the technical quality of their care. Ann Intern Med. 2006;144:665-672.
    • (2006) Ann Intern Med. , vol.144 , pp. 665-672
    • Chang, J.T.1    Hays, R.D.2    Shekelle, P.G.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.