메뉴 건너뛰기




Volumn 29, Issue 11, 2010, Pages 2061-2067

Hospital survey shows improvements in patient experience

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE SURVEY; HOSPITAL; HUMAN; PATIENT SATISFACTION; STANDARD; UNITED STATES;

EID: 79952279790     PISSN: 02782715     EISSN: 15445208     Source Type: Journal    
DOI: 10.1377/hlthaff.2009.0876     Document Type: Article
Times cited : (102)

References (28)
  • 2
    • 17144434657 scopus 로고    scopus 로고
    • Introduction and overview of the conceptual framework for a national quality measurement and reporting system
    • McGlynn EA. Introduction and overview of the conceptual framework for a national quality measurement and reporting system. Med Care. 2003;41(1 Suppl):I1-7.
    • (2003) Med Care , vol.41 , Issue.1 SUPPL.
    • Glynn, M.E.A.1
  • 3
    • 0037264627 scopus 로고    scopus 로고
    • Connections between quality measurement and improvement
    • Berwick DM, James B, Coye MJ. Connections between quality measurement and improvement. Med Care. 2003;41(1 Suppl):I30-8.
    • (2003) Med Care , vol.41 , Issue.1 SUPPL.
    • Berwick, D.M.1    James, B.2    Coye, M.J.3
  • 4
  • 5
    • 84872227372 scopus 로고    scopus 로고
    • Centers for Medicare and Medicaid Services
    • Baltimore (MD): CMS; [cited 2009 Aug 6]. Available from
    • Centers for Medicare and Medicaid Services. CAHPS hospital survey [home page on the Internet]. Baltimore (MD): CMS; [cited 2009 Aug 6]. Available from: http://hcahpsonline.org/home.aspx
    • CAHPS hospital survey [home page on the Internet]
  • 6
    • 84872239086 scopus 로고    scopus 로고
    • The 0-10 rating is highly correlated with the willingness-to-recommend item and had similar results, so only the latter is reported here
    • The 0-10 rating is highly correlated with the willingness-to-recommend item and had similar results, so only the latter is reported here.
  • 7
    • 84872227372 scopus 로고    scopus 로고
    • Centers for Medicare and Medicaid Services
    • Baltimore (MD): CMS; 2010 [cited 2010 Oct 12]. Available from
    • Centers for Medicare and Medicaid Services. HCAHPS quality assurance guidelines, 5.0 [Internet]. Baltimore (MD): CMS; 2010 [cited 2010 Oct 12]. Available from: http://www.hcahpsonline.org/files/HCAHPSQualityAssuranceGuidelinesV5.0-March2010.pdf
    • HCAHPS quality assurance guidelines, 5.0 [Internet]
  • 10
    • 73649123188 scopus 로고    scopus 로고
    • Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care
    • Lehrman WG, Elliott MN, Goldstein E, Beckett MK, Klein DJ, Giordano LA. Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care. Med Care Res Rev. 2010;67:38-55.
    • (2010) Med Care Res Rev. , vol.67 , pp. 38-55
    • Lehrman, W.G.1    Elliott, M.N.2    Goldstein, E.3    Beckett, M.K.4    Klein, D.J.5    Giordano, L.A.6
  • 11
    • 33845785591 scopus 로고    scopus 로고
    • Nonresponse rates and nonresponse bias in household surveys
    • Groves RM. Nonresponse rates and nonresponse bias in household surveys. Public Opin Q. 2006;70: 646-75.
    • (2006) Public Opin Q. , vol.70 , pp. 646-675
    • Groves, R.M.1
  • 12
    • 44949252100 scopus 로고    scopus 로고
    • The impact of nonresponse rates on nonresponse bias: a meta-analysis
    • Groves RM, Peytcheva E. The impact of nonresponse rates on nonresponse bias: a meta-analysis. Public Opin Q. 2008;72:167-89.
    • (2008) Public Opin Q , vol.72 , pp. 167-189
    • Groves, R.M.1    Peytcheva, E.2
  • 14
    • 66149184313 scopus 로고    scopus 로고
    • Taking stock of pay-forperformance: a candid assessment from the front lines
    • Damberg CL, Raube K, Teleki SS, dela Cruz E. Taking stock of pay-forperformance: a candid assessment from the front lines. Health Aff (Millwood). 2009;28(2):517-25.
    • (2009) Health Aff (Millwood) , vol.28 , Issue.2 , pp. 517-525
    • Damberg, C.L.1    Raube, K.2    Teleki, S.S.3    Cruz, E.D.4
  • 15
    • 66149188140 scopus 로고    scopus 로고
    • Measuring outcomes and efficiency in Medicare value-based purchasing
    • Tompkins CP, Higgins AR, Ritter GA. Measuring outcomes and efficiency in Medicare value-based purchasing. Health Aff (Millwood). 2009;28(2): w251-61.
    • (2009) Health Aff (Millwood) , vol.28 , Issue.2
    • Tompkins, C.P.1    Higgins, A.R.2    Ritter, G.A.3
  • 17
    • 0003577917 scopus 로고
    • Statistical power analysis for the behavioral sciences
    • Hillsdale (NJ): Erlbaum, 2nd ed.
    • Cohen J. Statistical power analysis for the behavioral sciences. 2nd ed. Hillsdale (NJ): Erlbaum; 1988.
    • (1988)
    • Cohen, J.1
  • 18
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perception of hospital care in the United States
    • Jha AK, Orav EJ, Zheng J, Epstein AM. Patients' perception of hospital care in the United States. N Engl J Med. 2008;359:1921-31.
    • (2008) N Engl J Med. , vol.359 , pp. 1921-1931
    • Jha, A.K.1    Orav, E.J.2    Zheng, J.3    Epstein, A.M.4
  • 19
    • 62449232070 scopus 로고    scopus 로고
    • Adjusting for subgroup differences in extreme response tendency in ratings of health care: impact on disparity estimates
    • Elliott MN, Haviland AM, Kanouse DE, Hambarsoomian K, Hays RD. Adjusting for subgroup differences in extreme response tendency in ratings of health care: impact on disparity estimates. Health Serv Res. 2009;44(2 Pt 1):542-61.
    • (2009) Health Serv Res. , vol.44 , Issue.2 PART 1 , pp. 542-561
    • Elliott, M.N.1    Haviland, A.M.2    Kanouse, D.E.3    Hambarsoomian, K.4    Hays, R.D.5
  • 21
    • 38749086549 scopus 로고    scopus 로고
    • What can we say about the impact of public reporting?
    • Ann Intern Med.
    • Hibbard JH. What can we say about the impact of public reporting? Inconsistent execution yields variable results. Ann Intern Med. 2008;148: 160-1.
    • (2008) Inconsistent execution yields variable results , vol.148 , pp. 160-111
    • Hibbard, J.H.1
  • 22
    • 38749117240 scopus 로고    scopus 로고
    • Systematic review: the evidence that publishing patient care performance data improves quality of care
    • Fung CH, Lim YW, Mattke S, Damberg C, Shekelle PG. Systematic review: the evidence that publishing patient care performance data improves quality of care. Ann Intern Med. 2008;148(2):111-23.
    • (2008) Ann Intern Med. , vol.148 , Issue.2 , pp. 111-123
    • Fung, C.H.1    Lim, Y.W.2    Mattke, S.3    Damberg, C.4    Shekelle, P.G.5
  • 23
    • 63149139146 scopus 로고    scopus 로고
    • Quality and consumer decision making in the market for health insurance and health care services
    • Kolstad JT, Chernew ME. Quality and consumer decision making in the market for health insurance and health care services. Med Care Res Rev. 2009;66:28S-52S.
    • (2009) Med Care Res Rev. , vol.66
    • Kolstad, J.T.1    Chernew, M.E.2
  • 26
    • 0036159955 scopus 로고    scopus 로고
    • How are patients' specific ambulatory experiences related to trust, satisfaction, and considering changing physicians?
    • Keating NL, Green DC, Kao AC, Gazmararian JA, Wu VY, Cleary PD. How are patients' specific ambulatory experiences related to trust, satisfaction, and considering changing physicians? J Gen Intern Med. 2002;17:29-39.
    • (2002) J Gen Intern Med. , vol.17 , pp. 29-39
    • Keating, N.L.1    Green, D.C.2    Kao, A.C.3    Gazmararian, J.A.4    Wu, V.Y.5    Cleary, P.D.6
  • 27
    • 84872236649 scopus 로고    scopus 로고
    • Agency for Healthcare Research and Quality.
    • Rockville (MD): AHRQ;Oct 27 [cited 2009 Aug 6]. Available from
    • Agency for Healthcare Research and Quality. The CAHPS improvement guide: practical strategies for improving the patient care experience [Internet]. Rockville (MD): AHRQ; 2008 Oct 27 [cited 2009 Aug 6]. Available from: https://www.cahps.ahrq.gov/QIguide/content/aboutguide/default.aspx
    • (2008) The CAHPS improvement guide: practical strategies for improving the patient care experience [Internet]
  • 28
    • 29144435241 scopus 로고    scopus 로고
    • Measuring hospital care from the patient's perspective: an overview of the CAHPS Hospital Survey development process
    • Goldstein E, Farquhar M, Crofton C, Darby C, Garfinkel S. Measuring hospital care from the patient's perspective: an overview of the CAHPS Hospital Survey development process. Health Serv Res. 2005;40:1977-95.
    • (2005) Health Serv Res. , vol.40 , pp. 1977-1995
    • Goldstein, E.1    Farquhar, M.2    Crofton, C.3    Darby, C.4    Garfinkel, S.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.