The incremental and cumulative effects of dynamic capability building on service innovation in collaborative service organizations

Journal of Management and Organization

Volumn 19, Issue 5, 2013, Pages 521-543

  Agarwal, Renu ^a   Selen, Willem ^b  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b UNIVERSITY OF THE SUNSHINE COAST   (Australia)

Author keywords

collaboration; dynamic capability building; service innovation; service value network; structural equation modelling

Indexed keywords

EID: 84907350654     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.1017/jmo.2014.5     Document Type: Article

References (91)

1. Achrol, R. S., & Kotler, P. (1999). Marketing in the network economy. Journal of Marketing, 63, 146-163.
2. Agarwal, R., & Selen, W. (2009). Dynamic capability building in service value networks for achieving service innovation. Decision Sciences, 40(3), 431-475.
3. Agarwal, R., & Selen, W. (2011). Multi-dimensional nature of service innovation-Operationalisation of the elevated service offering construct in collaborative service organizations. International Journal of Operations & Production Management, 31(11), 1164-1192.
4. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
5. Arana, J., & Castellano, E. (2010). The role of collaborative networks in business model innovation. In L. Camarinha-Matos, X. Boucher & H. Afsarmanesh (Eds.), Collaborative networks for a sustainable world. Berlin, Heidelberg: Springer.
6. Arbuckle, J. L. (1983-2006). AMOS 7 (version build 1140). Chicago, IL: Small Waters Corp.
7. Bandalos, D. L., & Finney, S. J. (2001). Item parceling issues in structural equation modeling. In G. A. Marcoulides & R. E. Schumacker (Eds.), Advanced structural equation modeling: New developments and techniques. Mahwah, NJ: Lawrence Erlbaum Associates.
8. Barney, J., Wright, M., & Ketchen, D. J. Jr. (2001). The resource-based view of the firm: 10 years after 1991. Journal of Management, 27, 625-641.
9. Bonner, J., Kim, D., & Cavusgil, S. (2005). Self-perceived strategic network identity and its effects on market performance in alliance relationships. Journal of Business Research, 58(10), 1371-1380.
10. Browne, M. W., & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures. Multivariate Behavioural Research, 24, 445-455.
11. Cattell, R. B. (1966). The scree test for the number of factors. Multivariate Behavioural Research, 1, 245-276.
12. Chen, H. H., Lee, P. Y., & Lay, T. J. (2009). Drivers of dynamic learning and dynamic competitive capabilities in international strategic alliances. Journal of Business Research, 62, 1289-1295.
13. Chrisholm, A., & Nielsen, K. (2009). Social capital and the resource-based view of the firm. International Studies of Management and Organisation, 39(2), 7-32.
14. Cohen, J., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35, 554-571.
15. Cramer, D. (2003). Advanced quantitative data analysis. New York, NY: McGraw-Hill.
16. Cravens, D. W., & Shipp, S. H. (1993). Analysis of co-operative interorganisational relationships, strategic alliance formation, and strategic alliance effectiveness. Journal of Strategic Marketing, 1, 55-70.
17. Cumming, G., & Finch, S. (2005). Inference by eye: Confidence intervals, and how to read pictures of data. American Psychologist, 60, 170-180.
18. Das, T. K., & Teng, B. (2000). A resource-based theory of strategic alliances. Journal of Management, 26, 31-61.
19. De Jong, J. P. J., Bruins, A., Dolfsma, W., & Meijaard, J. (2003). Innovation in service firms explored: What, how and why? In Strategic Study B200205. Zoetermeer: EIM, Business and Policy Research, 1-65.
20. De Jong, J. P. J., & Marsili, O. (2006). The fruit flies of innovations: A taxonomy of innovative small firms. Research Policy, 35, 213-229.
21. den Hertog, P., van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: Towards a conceptual framework. Journal of Service Management, 21(4), 490-514.
22. Dierickx, I., & Cool, K. (1989). Asset stock accumulation and sustainability of competitive advantage. Management Science, 35, 1504-1511.
23. Douglas, D. J., & Fredendall, L. W. (2004). Evaluating the Deming management model of total quality of services. Decision Sciences, 35, 393-423.
24. Eisenhardt, K., & Martin, J. (2000). Dynamic capabilities-What are they? Strategic Management Journal, 21, 1105-1121.
25. Enkel, E., Gassmann, O., & Chesbrough, H. (2009). Open R&D and open innovation: Exploring the phenomenon. R&D Management, 39(4), 311-315.
26. Forfas (2006). Services innovations in Ireland-Options for innovation policy. Dublin: Forfas.
27. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 29-50.
28. Fuchs, P. H., Mifflin, K. E., Miller, D., & Whitney, J. O. (2000). Strategic integration: Competing in the age of capabilities. California Management Review, 42, 377-400.
29. Ganesan, S., Malter, A. J., & Rindfleisch, A. (2005). Does distance still matter? Geographic proximity and new product development. Journal of Marketing, 69, 44-60.
30. Gavirneni, S. (2002). Information flows in capacitated supply chains with fixed ordering costs. Management Science, 48(5), 644-651.
31. Gemunden, H. G., Ritter, T., & Heydebreck, P. (1996). Network configuration and innovation success: An empirical analysis in German high-tech industries. International Journal of Research in Marketing, 13(5), 449-462.
32. Gerbing, D. W., & Hamilton, J. G. (1996). Viability of exploratory factor analysis as a precursor to confirmatory factor analysis. Structural Equation Modeling, 3, 62-72.
33. Goes, J. B., & Park, S. H. (1997). Interorganizational links and innovation: The case of hospital services. Academy of Management Journal, 40(3), 673-696.
34. Graham, J. W., Hofer, S. M., & Mackinnon, D. P. (1996). Maximising the usefulness of data obtained with planned missing value patterns: An application of maximum likelihood procedures. Multivariate Behavioural Research, 31, 197-218.
35. Gulati, R. (1999). Network location and learning: The influence of network resources and firm capabilities on alliance formation. Strategic Management Journal, 20(5), 397-420.
36. Gupta, A. K., & Govindarajan, V. (2000). Knowledge flows within multinational corporations. Strategic Management Journal, 21(4), 473-496.
37. Hammervoll, T. (2009). Value creation in supply chain relationships: A critique of governance value analysis. European Journal of Marketing, 43(5/6), 630-639.
38. Helfat, C. E., & Campo-Rembado, M. 2010. Integrative capabilities, vertical integration, and innovation over successive technology lifecycles, working paper. Dartmouth, Hanover USA: Tuck School of Business.
39. Helfat, C. E., & Winter, S. G. (2011). Untangling dynamic and operational capabilities: Strategy for the (n)ever-changing world. Strategic Management Journal, 32, 1243-1250.
40. Hogan, S. J., Soutar, G. N., McColl-Kennedy, J. R., & Sweeney, J. C. (2011). Reconceptualizing professional service firm innovation capability: Scale development. Industrial Marketing Management, 40, 1264-1273.
41. Holmes-Smith, P., Coote, L., & Cunningham, E. (2005). Structural equation modelling: From the fundamentals to advanced topics. Melbourne: School Research, Evaluation and Measurement Services.
42. Ibarra, H. (1993). Network centrality, power, and innovation involvement: Determinants of technical and administrative roles. Academy of Management Journal, 36(3), 471-501.
43. Iansiti, M., & Clark, K. B. (1994). Integration and dynamic capability: Evidence from development in automobiles and mainframe computers. Industrial and Corporate Change, 3(3), 557-605.
44. Kickul, J., Lester, S. W., & Belgio, E. (2004). Attitudinal and behavioral outcomes of psychological contract breach: A cross cultural comparison of the United States and Hongkong Chinese. International Journal of Cross Cultural Management, 4, 229-252.
45. Kindström, D., Kowalkowski, C., & Sandberg, E. (2013). Enabling service innovation: A dynamic capabilities approach. Journal of Business Research, 66(8), 1063-1073.
46. Kishton, J. M., & Widaman, K. F. (1994). Unidimensional versus domain representative parceling of questionnaire items: An empirical example. Educational and Psychological Measurement, 54, 757-765.
47. Kline, R. B. (2005). Principles and practice of structural equation modeling. New York, NY: Guilford Press.
48. Kogut, B. (2000). The network as knowledge: Generative rules and the emergence of structure. Strategic Management Journal, 21(3), 405-425.
49. Lambert, D. M., & Harrington, T. C. (1990). Measuring non-response bias in customer service mail surveys. Journal of Business Logistics, 11, 5-25.
50. Lane, P., & Lubatkin, M. (1998). Relative absorptive capacity and interorganizational learning. Strategic Management Journal, 19(5), 461-477.
51. Lawson, B., & Samson, D. (2001). Developing innovation capability in organisations: A dynamic capabilities approach. International Journal of Innovation Management, 5(3), 377-400.
52. Lee, R. P., Ginn, G. O., & Naylor, G. (2009). The impact of network and environmental factors on service innovativeness. Journal of Services Marketing, 23(6), 397-406.
53. Leiponen, A. (2005). Organisation of knowledge and innovation: The case of Finnish business services. Industry and Innovation, 12, 185-203.
54. Little, R. J. A., & Rubin, D. A. (1987). Statistical analysis with missing data. New York, NY: John Wiley and Sons.
55. Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling, 9, 151-173.
56. Locket, A., Thompson, S., & Morgenstern, U. (2009). The development of the resource-based view of the firm: A critical appraisal. International Journal of Management Reviews, 11(1), 9-28.
57. Lorange, P., & Roos, J. (1991). Why some strategic alliances succeed and others fail. The Journal of Business Strategy, January/February, 3(4), 25-30.
58. Makadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387-401.
59. Narasimhan, R., & Jayaram, J. (1998). Causal linkages in supply chain management: An exploratory study of North American manufacturing firms. Decision Sciences, 29(3), 579-605.
60. Nevitt, J., & Hancock, G. R. (2001). Performance of bootstrapping approaches to model test statistics and parameter standard error estimation in structural equation modelling. Structural Equation Modelling, 8, 353-377.
61. Newey, L. R., & Verreynne, M. (2011). Multilevel absorptive capacity and interorganizational new product development: A process study. Journal of Management & Organization, 17(1), 39-55.
62. Newey, L. R., Verreynne, M., & Griffiths, A. (2012). The relationship between dynamic and operating capabilities as a stage-gate process: Insights from radical innovation. Journal of Management & Organization, 18(1), 123-140.
63. O'Leary-Kelly, S. W., & Vokurka, R. J. (1998). The empirical assessment of construct validity. Journal of Operations Management, 16(4), 387-405.
64. Panayides, P. M., & So, M. (2004). Logistics service provider-Client relationships. Transportation Research Part E, 41, 1-22.
65. Paulraj, A. (2002). Towards a unified theory in supply chain management: Critical constructs and their effects on performance. Cleveland, OH: College of Business Administration, Cleveland State University.
66. Pedazur, E. J., & Schmelkin, L. (1991). Measurement, design, and analysis: An integrated approach. Hillsdale, NJ: Lawrence Erlbaum.
67. Perks, H. (2004). Exploring processes of resource exchange and co-creation in strategic partnering for new product development. International Journal of Innovation Management, 8, 37-61.
68. Powell, W. (1990). Neither market nor hierarchy: Network forms of organization. Research in Organisational Behavior, 12, 295-337.
69. Pollard, D. J., & Jemicz, M. W. (2010). Social capital theory and the internationalisation process of Czech SMEs. International Journal of Economics and Business Research, 2(3/4), 210-229.
70. Prahalad, C., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79-91.
71. Rindfleisch, A., & Moorman, C. (2001). The acquisition and utilization of information in new product alliances: A strength-of-ties perspective. Journal of Marketing, 65(2), 1-18.
72. Shah, R., & Goldstein, S. M. (2006). Use of structural equation modeling in operations management research: Looking back and forward. Journal of Operations Management, 24, 148-169.
73. Sparrowe, R. T., Liden, R. C., & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325.
74. Spector, P. E. (1987). Using self-report questionnaires in OB research: A comment on the use of a controversial method. Journal of Organisational Behaviour, 15, 385-392.
75. Sung, S. Y., Cho, D., & Choi, J. N. (2011). Who initiates and who implements? A multi-stage, multi-agent model of organizational innovation. Journal of Management & Organization, 17(3), 344-363.
76. Teece, D. J. (2009). Dynamic capabilities and strategic management. UK: Oxford University Press.
77. Teece, D. J. (2010). Business models, business strategy, and innovation. Long Range Planning, 43(2-3), 172-194.
78. Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18, 509-533.
79. Tsai, W. (2001). Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.
80. Uzzi, B. (1999). Embeddedness in the making of financial capital: How social relations and networks benefit firms seeking financing. American Sociological Review, 64(4), 481-505.
81. Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26, 145-152.
82. Voss, C., & Zomerdijk, L. (2007a). Innovation in experiential services: An empirical view. London, UK: AIM Research, London Business School.
83. Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda. International Journal of Management Reviews, 9, 31-51.
84. Weissenberger-Eibl, M., & Koch, D. J. (2007). Importance of industrial services and service innovations. Journal of Management & Organization, 13, 88-101.
85. Winter, S. G. (2000). The satisfying principle in capability learning. Strategic Management Journal, 21(10-11), 981-996.
86. Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24, 991-995.
87. Yu, C., & Hao, J. (2011). Dynamic capabilities, strategic stakeholder alliances and sustainable competitive advantage: Evidence from China. Corporate Governance, 11(4), 386-398.
88. Yu, T. F.-L. (2001). Entrepreneurial alertness and discovery. The Review of Austrian Economics, 14, 47-63.
89. Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. The Academy of Management Review, 27, 185-203.
90. Zheng, S., Zhang, W., & Du, J. (2011). Knowledge-based dynamic capabilities and innovation in networked environments. Journal of Knowledge Management, 15(6), 1035-1051.
91. Zollo, M., & Singh, H. (1998). The impact of knowledge codification, experience trajectories and integration strategies on the performance of corporate acquisitions, Academy of Management best paper proceedings. San Diego, CA: Academy of Management.