How Not to Kill the Golden Goose: Reconceptualizing accountability environments of third-sector organizations

Public Management Review

Volumn 16, Issue 7, 2014, Pages 925-944

  Tenbensel, Tim ^a   Dwyer, Judith ^b   Lavoie, Josée ^c  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

^b FLINDERS UNIVERSITY   (Australia)

^c UNIVERSITY OF NORTHERN BRITISH COLUMBIA   (Canada)

Author keywords

accountability; contracting; health services; public management; Third sector organizations

Indexed keywords

EID: 84906066874     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2013.770054     Document Type: Article

References (54)

1. Ahmad, W. I. U. and Bradby, H. (2007) Locating Ethnicity and Health: Exploring Concepts and Contexts. Sociology of Health & Illness, 29:6 pp795-810.
2. Alexander, J., Brudney, J. and Yang, K. (2010) Introduction to the Symposium: Accountability and Performance Measurement: The Evolving Role of Nonprofits in the Hollow State. Nonprofit and Voluntary Sector Quarterly, 39:4 pp565-70.
3. Allen, P. (2002) A Socio-Legal and Economic Analysis of Contracting in the NHS Internal Market Using a Case Study of Contracting District Nursing. Social Science & Medicine, 54 pp255-66.
4. Brandsen, T. (2009) Civicness in Organizations: A Reflection on the Relationship between Professionals and Managers. Voluntas, 20:3 Special Issue pp260-73.
5. Brown, L. D. and Moore, M. H. (2001) Accountability, Strategy, and International Non-Governmental Organizations. Nonprofit and Voluntary Sector Quarterly, 30:3 pp569-87.
6. Candler, G. and Dumont, G. (2010) A Non-Profit Accountability Framework. Canadian Public Administration, 53:2 pp259-79.
7. Choudhury, E. and Ahmed, S. (2002) The Shifting Meaning of Governance: Public Accountability of Third Sector Organizations in an Emergent Global Regime. International Journal of Public Administration, 25:4 pp561-88.
8. Christensen, R. A. and Ebrahim, A. (2006) How Does Accountability Affect Mission? The Case of a Nonprofit Serving Immigrants and Refugees. Nonprofit Management and Leadership, 17:2 pp195-209.
9. Christensen, T. and Lægreid, P. (2001) New Public Management: The Effects of Contractualism and Devolution on Political Control Do. Public Management Review, 3:1 pp73-94.
10. Considine, M. (2001) Enterprising States: The Public Management of Welfare-to-Work, Cambridge: Cambridge University Press.
11. Cribb, J. (2006) Being Accountable: Voluntary Organisations, Government Agencies and Contracted Social Services in New Zealand, Wellington: Institute of Policy Studies, Victoria University of Wellington.
12. Donaldson, T. and Preston, L. E. (1995) The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications. The Academy of Management Review, 20:1 pp65-91.
13. Dwyer, J., Lavoie, J., O'Donnell, K., Marlina, U. and Sullivan, P. (2011) Contracting for Indigenous Health Care: Towards Mutual Accountability. Australian Journal of Public Administration, 70:1 pp34-46.
14. Dwyer, J., O'Donnell, K., Lavoie, J., Marlina, U. and Sullivan, P. (2009) The Overburden Report: Contracting for Indigenous Health Services, Adelaide: Flinders University, Co-operative Research Centre for Aboriginal Health.
15. Ebrahim, A. (2003) Making Sense of Accountability: Conceptual Perspectives for Northern and Southern Nonprofits. Nonprofit Management & Leadership, 14:2 pp191-212.
16. Entwistle, T., Bristow, G., Hines, F., Donaldson, S. and Martin, S. (2007) The Dysfunctions of Markets, Hierarchies and Networks in the Meta-Governance of Partnership. Urban Studies, 44:1 pp63-79.
17. Hwang, H. and Powell, W. W. (2009) The Rationalization of Charity: The Influences of Professionalism in the Nonprofit Sector. Administrative Science Quarterly, 54:2 pp268-98.
18. Keast, R., Brown, K. and Mandell, M. (2007) Getting the Right Mix: Unpacking Integration Meanings and Strategies. International Public Management Journal, 10:1 pp9-33.
19. Kendall, J. and Deakin, N. (2010) Editorial: Political Ideologies and the Third Sector. Journal of Political Ideologies, 15:3 pp221-5.
20. Kim, S. E. and Lee, J. W. (2010) Impact of Competing Accountability Requirements on Perceived Work Performance. American Review of Public Administration, 40:1 pp100-18.
21. Knutsen, W. L. and Brower, R. S. (2010) Managing Expressive and Instrumental Accountabilities in Nonprofit and Voluntary Organizations: A Qualitative Investigation. Nonprofit and Voluntary Sector Quarterly, 39:4 pp588-610.
22. Kronstal, A. (2009) 'Negotiating Change: Community Mental Health and Addiction Practice in the Northwest Territories of Canada'. Master's thesis, University of Victoria, BC.
23. Lambright, K. T. (2009) Agency Theory and Beyond: Contracted Providers' Motivations to Properly Use Service Monitoring Tools. Journal of Public Administration Research and Theory, 19:2 pp207-28.
24. Lane, J.-E. (2000) New Public Management, London: Routledge.
25. Lavoie, J., Boulton, A. and Dwyer, J. (2010) Analysing Contractual Environments: Lessons from Indigenous Health in Canada, Australia and New Zealand. Public Administration, 88:3 pp665-79.
26. LeRoux, K. (2009) Managing Stakeholder Demands: Balancing Responsiveness to Clients and Funding Agents in Nonprofit Social Service Organizations. Administration and Society, 41:2 pp158-84.
27. Loevinsohn, B. and Harding, A. (2005) Buying Results? Contracting for Health Service Delivery in Developing Countries. Lancet, 366 pp676-81.
28. Mulgan, R. (2000) 'Accountability': An Ever-Expanding Concept? Public Administration, 78:3 pp555-73.
29. Newman, J. (2001) Modernising Governance, London: Sage.
30. O'Brien, P. and Sullivan, M. (2005) Allies in Emancipation: Moving from Providing Service to Being of Support, South Melbourne: Thomson Dunmore.
31. O'Dwyer, B. and Unerman, J. (2008) The Paradox of Greater TSO Accountability: A Case Study of Amnesty Ireland. Accounting, Organizations and Society, 33:7-8 pp801-24.
32. Osborne, S. (2010) 'The (New) Public Governance: A Suitable Case for Treatment?' in S. Osborne (ed.) The New Public Governance?: Emerging Perspectives on the Theory and Practice of Public Governance, London: Routledge, pp1-16.
33. Ospina, S., Diaz, W. and O'Sullivan, J. F. (2002) Negotiating Accountability: Managerial Lessons from Identity-Based Nonprofit Organizations. Nonprofit and Voluntary Sector Quarterly, 31:1 pp5-31.
34. Palmer, N. and Mills, A. (2003) Classical Versus Relational Approaches to Understanding Controls on a Contract with Independent GPs in South Africa. Health Economics, 12 pp1005-20.
35. Palmer, N. and Mills, A. (2005) Contracts in the Real World: Case Studies from Southern Africa. Social Science & Medicine, 60 pp2505-14.
36. Palmer, N., Strong, L., Wall, A. and Sondrop, E. (2006) Contracting Out Health Services in Fragile States. British Medical Journal, 332:7543 pp718-21.
37. Perrot, J. (2006) Different Approaches to Contracting in the Health System. Bulletin of the World Health Organisation, 84 pp859-66.
38. Pierre, J. ed. (2000) Debating Governance, Oxford: Oxford University Press.
39. Pomeroy, A. (2007) Changing the Culture of Contracting: Funding for Outcomes. Social Policy Journal of New Zealand, 31 pp158-69.
40. Productivity Commission. (2010) Contribution of the Not-for-Profit Sector, Research Report, Canberra: Productivity Commission.
41. Radin, B. (2006) Challenging the Performance Movement: Accountability, Complexity and Democratic Values, Washington, DC: Georgetown University Press.
42. Rensford, A. (2010) 'Contracting for HEHA Services in the Auckland Region: The Relationship Between Accountability and Learning'. Master's thesis, University of Auckland, Auckland.
43. Rex, J. (1991) Ethnic Identity and Political Mobilisation in Britain, Coventry: Centre for Research in Ethnic Relations, University of Warwick.
44. Ryan, B. (2011) 'Getting in the Road: Why Outcome-Oriented Performance Monitoring Is Underdeveloped in New Zealand' in D. Gill (ed.) The Iron Cage Revisited, Wellington: Institute of Policy Studies, pp447-70.
45. Sabel, C. (2004) 'Beyond Principal-Agent Governance: Experimentalist Organizations, Learning and Accountability' in E. Ewald and M. Sie Dhian Ho (eds) De Staat Van De Democratie: Democratie Voorbij De Staat, Amsterdam: Amsterdam University Press, pp173-95.
46. Smith, S. R. and Smyth, J. (2010) 'The Governance of Contracting relationships: "killing the Golden goose" - A Third Sector Perspective' in S. Osborne (ed.) The New Public Governance?: Emerging Perspectives on the Theory and Practice of Public Governance, London: Routledge, pp270-300.
47. Steurer, R. (2006) Mapping Stakeholder Theory Anew: From the 'Stakeholder Theory of the firm' to three Perspectives on Business-Society Relations. Business Strategy and the Environment, 15:1 pp55-69.
48. Taylor, M. and Bassi, A. (1998) Unpacking the State: The Implications for the Third Sector of Changing Relationships between National and Local Government. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 9:2 pp113-36.
49. Tenbensel, T. (2005) Multiple Modes of Governance - Disentangling the Alternatives to Hierarchies and Markets. Public Management Review, 7:2 pp267-88.
50. Tenbensel, T., Mays, N. and Cumming, J. M. (2011) A Successful Mix of Hierarchy and Collaboration?: Interpreting the 2001 Reform of the Governance of the New Zealand Public Health System. Policy & Politics, 39:2 pp239-56.
51. Thompson, G. (2003) Between Hierarchies and Markets, Oxford: Oxford University Press.
52. Thompson, G., Frances, J., Levacic, R. and Mitchell, J. (eds) (1991) Markets, Hierarchies and Networks: The Co-ordination of Social Life, London: Sage.
53. Van Slyke, D. M. (2007) Agents or Stewards: Using Theory to Understand the Government-Nonprofit Social Service Contracting Relationship. Journal of Public Administration Research and Theory, 17:2 pp157-87.
54. World Health Organisation. (2008) Primary Health Care: Now More Than Ever, Geneva: World Health Organisation. Available at http://www.who.int/topics/primary_health_care/en/ (accessed 12 February 2013).