-
1
-
-
0001629065
-
Boundary spanning roles and organization structure
-
Aldrich H. E., Herker D.. Boundary spanning roles and organization structure. Academy of Management Review. 1977 ; 2: 217-230
-
(1977)
Academy of Management Review
, vol.2
, pp. 217-230
-
-
Aldrich, H.E.1
Herker, D.2
-
2
-
-
0035108829
-
Service quality perceptions and patient satisfaction: A study of hospitals in a developing country
-
Andaleeb S. S.. Service quality perceptions and patient satisfaction: A study of hospitals in a developing country. Social Science & Medicine. 2001 ; 90: 1359-1370
-
(2001)
Social Science & Medicine
, vol.90
, pp. 1359-1370
-
-
Andaleeb, S.S.1
-
3
-
-
0033045913
-
R.N. Participation in organizational decision making and improvements in resident outcomes
-
Anderson R. A., McDaniel R. R.. R.N. participation in organizational decision making and improvements in resident outcomes. Health Care Management Review. 1999 ; 24: 7-16
-
(1999)
Health Care Management Review
, vol.24
, pp. 7-16
-
-
Anderson, R.A.1
McDaniel, R.R.2
-
4
-
-
58149384323
-
Workplace empowerment and magnet hospital characteristics as predictors of patient safety climate
-
Armstrong K., Laschinger H., Wong C.. Workplace empowerment and magnet hospital characteristics as predictors of patient safety climate. Journal of Nursing Care Quality. 2009 ; 24: 55-62
-
(2009)
Journal of Nursing Care Quality
, vol.24
, pp. 55-62
-
-
Armstrong, K.1
Laschinger, H.2
Wong, C.3
-
5
-
-
24344510284
-
Antecedents and outcomes of service recovery performance in a public health-care environment
-
Ashill N. J., Carruthers J., Krisjanous J.. Antecedents and outcomes of service recovery performance in a public health-care environment. Journal of Services Marketing. 2005 ; 19: 293-308
-
(2005)
Journal of Services Marketing
, vol.19
, pp. 293-308
-
-
Ashill, N.J.1
Carruthers, J.2
Krisjanous, J.3
-
7
-
-
0037254312
-
Psychological implications of customer participation in co-production
-
Bendapudi N., Leone R. P.. Psychological implications of customer participation in co-production. Journal of Marketing. 2003 ; 67: 14-28
-
(2003)
Journal of Marketing
, vol.67
, pp. 14-28
-
-
Bendapudi, N.1
Leone, R.P.2
-
8
-
-
84987284975
-
Employee participation, ownership, and productivity: A theoretical framework
-
Ben-Ner A., Jones D. J.. Employee participation, ownership, and productivity: A theoretical framework. Industrial Relations. 1995 ; 34: 532-554
-
(1995)
Industrial Relations
, vol.34
, pp. 532-554
-
-
Ben-Ner, A.1
Jones, D.J.2
-
10
-
-
50449096462
-
Nursing assistants' job commitment: Effect of nursing home organizational factors and impact on resident satisfaction
-
Bishop C. E., Weinberg D. B., Leutz W., Dossa A., Pfefferle S. G., Zincavage R. M.. Nursing assistants' job commitment: Effect of nursing home organizational factors and impact on resident satisfaction. The Gerontologist. 2008 ; 48: 36-45
-
(2008)
The Gerontologist
, vol.48
, pp. 36-45
-
-
Bishop, C.E.1
Weinberg, D.B.2
Leutz, W.3
Dossa, A.4
Pfefferle, S.G.5
Zincavage, R.M.6
-
12
-
-
84865242849
-
Service quality and performance in the public health-care sector
-
Chahal H., Kumari N.. Service quality and performance in the public health-care sector. Health Marketing Quarterly. 2012 ; 29: 181-205
-
(2012)
Health Marketing Quarterly
, vol.29
, pp. 181-205
-
-
Chahal, H.1
Kumari, N.2
-
13
-
-
84860825319
-
Nursing assistant views on nursing home regulatory inspection: Knowledge and attitudes regarding the state nursing home survey
-
Chung G.. Nursing assistant views on nursing home regulatory inspection: Knowledge and attitudes regarding the state nursing home survey. Journal of Applied Gerontology. 2012 ; 31: 336-353
-
(2012)
Journal of Applied Gerontology
, vol.31
, pp. 336-353
-
-
Chung, G.1
-
14
-
-
85043737515
-
Justice at the millennium: A meta-analytic review of 25 years of organizational justice research
-
Colquitt J. A., Conlon D. E., Wesson M. J., Porter C. O. L.H., Ng K. Y.. Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology. 2001 ; 86: 425-445
-
(2001)
Journal of Applied Psychology
, vol.86
, pp. 425-445
-
-
Colquitt, J.A.1
Conlon, D.E.2
Wesson, M.J.3
Porter, C.O.L.H.4
Ng, K.Y.5
-
16
-
-
0036720306
-
Family satisfaction with nursing home care for relatives with dementia
-
Ejaz F. K., Noelker L. S., Schur D., Whitlatch C. J., Looman W. J.. Family satisfaction with nursing home care for relatives with dementia. Journal of Applied Gerontology. 2002 ; 21: 368-383
-
(2002)
Journal of Applied Gerontology
, vol.21
, pp. 368-383
-
-
Ejaz, F.K.1
Noelker, L.S.2
Schur, D.3
Whitlatch, C.J.4
Looman, W.J.5
-
17
-
-
0013247665
-
Interactive marketing: The influence of participation on positive word-of-mouth and referrals
-
File K. M., Judd B. B., Prince R. A.. Interactive marketing: The influence of participation on positive word-of-mouth and referrals. Journal of Services Marketing. 1992 ; 6: 5-14
-
(1992)
Journal of Services Marketing
, vol.6
, pp. 5-14
-
-
File, K.M.1
Judd, B.B.2
Prince, R.A.3
-
18
-
-
45749147507
-
Creating a learning health care organization for participatory management: A case analysis
-
Ford R., Angermeier I.. Creating a learning health care organization for participatory management: A case analysis. Journal of Health Organization and Management. 2008 ; 22: 269-293
-
(2008)
Journal of Health Organization and Management
, vol.22
, pp. 269-293
-
-
Ford, R.1
Angermeier, I.2
-
19
-
-
0031452590
-
Family involvement in the nursing home: Family-oriented practices and staff-family relationships
-
Friedemann M. L., Montgomery R. J., Maiberger B., Smith A.. Family involvement in the nursing home: Family-oriented practices and staff-family relationships. Research in Nursing & Health. 1997 ; 20: 527-537
-
(1997)
Research in Nursing & Health
, vol.20
, pp. 527-537
-
-
Friedemann, M.L.1
Montgomery, R.J.2
Maiberger, B.3
Smith, A.4
-
20
-
-
21844481468
-
Customer-firm relationships, involvement, and customer satisfaction
-
Goodman P. S., Fichman M., Ferch F. J., Snyder P. R.. Customer-firm relationships, involvement, and customer satisfaction. Academy of Management Journal. 1995 ; 38: 1310-1324
-
(1995)
Academy of Management Journal
, vol.38
, pp. 1310-1324
-
-
Goodman, P.S.1
Fichman, M.2
Ferch, F.J.3
Snyder, P.R.4
-
21
-
-
0031801675
-
Patient participation in decision-making
-
Guadagnoli E., Ward P.. Patient participation in decision-making. Social Science & Medicine. 1998 ; 47: 329-339
-
(1998)
Social Science & Medicine
, vol.47
, pp. 329-339
-
-
Guadagnoli, E.1
Ward, P.2
-
22
-
-
0035352561
-
Staff activities and behaviour are the source of many feelings: Relatives' interactions and relationships with staff in nursing homes
-
Hertzberg A., Ekman S., Axelsson K.. Staff activities and behaviour are the source of many feelings: Relatives' interactions and relationships with staff in nursing homes. Journal of Clinical Nursing. 2001 ; 10: 380-391
-
(2001)
Journal of Clinical Nursing
, vol.10
, pp. 380-391
-
-
Hertzberg, A.1
Ekman, S.2
Axelsson, K.3
-
23
-
-
13544273458
-
Organizational justice: A behavioral science concept with critical implications for business ethics and stakeholder theory
-
Hosmer L. T., Kiewitz C.. Organizational justice: A behavioral science concept with critical implications for business ethics and stakeholder theory. Business Ethics Quarterly. 2005 ; 15: 67-91
-
(2005)
Business Ethics Quarterly
, vol.15
, pp. 67-91
-
-
Hosmer, L.T.1
Kiewitz, C.2
-
24
-
-
43649100817
-
Systematic review of the effects of shared decision-making on patient satisfaction, treatment adherence and health status
-
Joosten E. A. G., DeFuentes-Merillasa L., de Weert G. H., Senskye T., van der Staak C. P. F., de Jonga C. A. J.. Systematic review of the effects of shared decision-making on patient satisfaction, treatment adherence and health status. Psychotherapy and Psychosomatics. 2008 ; 77: 219-226
-
(2008)
Psychotherapy and Psychosomatics
, vol.77
, pp. 219-226
-
-
Joosten, E.A.G.1
Defuentes-Merillasa, L.2
De Weert, G.H.3
Senskye, T.4
Van Der Staak, C.P.F.5
De Jonga, C.A.J.6
-
25
-
-
60349122362
-
On the role of positive and negative affectivity in job performance: A meta-analytic investigation
-
Kaplan S., Bradley J. C., Luchman J. N., Hayes D.. On the role of positive and negative affectivity in job performance: A meta-analytic investigation. Journal of Applied Psychology. 2009 ; 94: 162-176
-
(2009)
Journal of Applied Psychology
, vol.94
, pp. 162-176
-
-
Kaplan, S.1
Bradley, J.C.2
Luchman, J.N.3
Hayes, D.4
-
28
-
-
0035457734
-
An affect theory of social exchange
-
Lawler E. J.. An affect theory of social exchange. The American Journal of Sociology. 2001 ; 107: 321-352
-
(2001)
The American Journal of Sociology
, vol.107
, pp. 321-352
-
-
Lawler, E.J.1
-
29
-
-
0037227130
-
The effect of empowerment on job knowledge: An empirical test involving operators of complex technology
-
Leach D. J., Wall T. J., Jackson P. R.. The effect of empowerment on job knowledge: An empirical test involving operators of complex technology. Journal of Occupational and Organizational Psychology. 2003 ; 76: 27-52
-
(2003)
Journal of Occupational and Organizational Psychology
, vol.76
, pp. 27-52
-
-
Leach, D.J.1
Wall, T.J.2
Jackson, P.R.3
-
33
-
-
33746703177
-
Perceptions and characteristics of registered nurses' involvement in decision making
-
Mangold K. L., Pearson K. K., Schmitz J. R., Scherb C. A., Specht J. P., Loes J. L.. Perceptions and characteristics of registered nurses' involvement in decision making. Nursing Administration Quarterly. 2006 ; 30: 266-272
-
(2006)
Nursing Administration Quarterly
, vol.30
, pp. 266-272
-
-
Mangold, K.L.1
Pearson, K.K.2
Schmitz, J.R.3
Scherb, C.A.4
Specht, J.P.5
Loes, J.L.6
-
34
-
-
0036768082
-
Patient-centered consultations and outcomes in primary care: A review of the literature
-
Mead N., Bower P.. Patient-centered consultations and outcomes in primary care: A review of the literature. Patient Education and Counseling. 2002 ; 48: 51-61
-
(2002)
Patient Education and Counseling
, vol.48
, pp. 51-61
-
-
Mead, N.1
Bower, P.2
-
35
-
-
0001510649
-
Participation, satisfaction, and productivity: A meta-analytic review
-
Miller K. I., Monge P. R.. Participation, satisfaction, and productivity: A meta-analytic review. Academy of Management Journal. 1986 ; 29: 727-753
-
(1986)
Academy of Management Journal
, vol.29
, pp. 727-753
-
-
Miller, K.I.1
Monge, P.R.2
-
38
-
-
84865221218
-
Patient satisfaction and organizational impact: A hierarchical linear modeling approach
-
Otani K., Kim B. J., Waterman B., Boslaugh S., Klinkenberg W. B., Dunagan W. C.. Patient satisfaction and organizational impact: A hierarchical linear modeling approach. Health Marketing Quarterly. 2012 ; 29: 256-269
-
(2012)
Health Marketing Quarterly
, vol.29
, pp. 256-269
-
-
Otani, K.1
Kim, B.J.2
Waterman, B.3
Boslaugh, S.4
Klinkenberg, W.B.5
Dunagan, W.C.6
-
39
-
-
33748985649
-
Customer empowerment and relationship outcomes in healthcare consultations
-
Ouschan R., Sweeney J., Johnson L.. Customer empowerment and relationship outcomes in healthcare consultations. European Journal of Marketing. 2006 ; 40: 1068-1086
-
(2006)
European Journal of Marketing
, vol.40
, pp. 1068-1086
-
-
Ouschan, R.1
Sweeney, J.2
Johnson, L.3
-
40
-
-
84973834113
-
Empowered managers and empowered workers: The effects of managerial support and managerial perceived control on workers' sense of control over decision making
-
Parker L. E., Price R. H.. Empowered managers and empowered workers: The effects of managerial support and managerial perceived control on workers' sense of control over decision making. Human Relations. 1994 ; 47: 911-928
-
(1994)
Human Relations
, vol.47
, pp. 911-928
-
-
Parker, L.E.1
Price, R.H.2
-
42
-
-
84879175911
-
-
2008). Multilevel and longitudinal modeling using Stata (2nd ed.). College Station, TX: The Stata Press. College Station, TX: The Stata Press;
-
Rabe-Hesketh S., Skrondal A. Multilevel and longitudinal modeling using Stata. 2008 ). Multilevel and longitudinal modeling using Stata (2nd ed.). College Station, TX: The Stata Press. College Station, TX: The Stata Press ; 2008:
-
(2008)
Multilevel and Longitudinal Modeling Using Stata
-
-
Rabe-Hesketh, S.1
Skrondal, A.2
-
43
-
-
39749169702
-
Interaction orientation and firm performance
-
Ramani G., Kumar V.. Interaction orientation and firm performance. Journal of Marketing. 2008 ; 72: 27-45
-
(2008)
Journal of Marketing
, vol.72
, pp. 27-45
-
-
Ramani, G.1
Kumar, V.2
-
45
-
-
34248543650
-
Links among high-performance work environment, service quality, and customer satisfaction: An extension to the healthcare sector
-
Scotti D. J., Harmon J., Behson S. J.. Links among high-performance work environment, service quality, and customer satisfaction: An extension to the healthcare sector. Journal of Healthcare Management. 2007 ; 52: 109-124
-
(2007)
Journal of Healthcare Management
, vol.52
, pp. 109-124
-
-
Scotti, D.J.1
Harmon, J.2
Behson, S.J.3
-
46
-
-
0001240402
-
Locus of knowledge as a determinant of the effects of participation on performance, affect, and perceptions
-
Scully J. A., Kirkpatrick S. A., Locke E. A.. Locus of knowledge as a determinant of the effects of participation on performance, affect, and perceptions. Organizational Behavior and Human Decision Processes. 1995 ; 61: 276-288
-
(1995)
Organizational Behavior and Human Decision Processes
, vol.61
, pp. 276-288
-
-
Scully, J.A.1
Kirkpatrick, S.A.2
Locke, E.A.3
-
47
-
-
29044441231
-
Service providers and customers: Social exchange theory and service loyalty
-
Sierra J. J., McQuitty S.. Service providers and customers: Social exchange theory and service loyalty. Journal of Services Marketing. 2005 ; 19: 392-400
-
(2005)
Journal of Services Marketing
, vol.19
, pp. 392-400
-
-
Sierra, J.J.1
McQuitty, S.2
-
48
-
-
84973703049
-
Perceived control and employees: A meta-analysis of studies concerning autonomy and participation at work
-
Spector P. E.. Perceived control and employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations. 1986 ; 39: 1005-1016
-
(1986)
Human Relations
, vol.39
, pp. 1005-1016
-
-
Spector, P.E.1
-
49
-
-
0036798027
-
Mechanisms linking employee affective delivery and customer behavioral intentions
-
Tsai W., Huang Y.. Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology. 2002 ; 87: 1001-1008
-
(2002)
Journal of Applied Psychology
, vol.87
, pp. 1001-1008
-
-
Tsai, W.1
Huang, Y.2
-
50
-
-
0141484412
-
What constitutes effective leadership? Perceptions of magnet and non-magnet nurse leaders
-
Upenieks V.. What constitutes effective leadership? Perceptions of magnet and non-magnet nurse leaders. Journal of Nursing Administration. 2003 ; 33: 456-467
-
(2003)
Journal of Nursing Administration
, vol.33
, pp. 456-467
-
-
Upenieks, V.1
-
51
-
-
0001338088
-
Shared influence and organizational behavior: A meta-analysis of situational variables expected to moderate participation-outcome relationships
-
Wagner J. A., Gooding R. Z.. Shared influence and organizational behavior: A meta-analysis of situational variables expected to moderate participation-outcome relationships. Academy of Management Journal. 1997 ; 30: 524-541
-
(1997)
Academy of Management Journal
, vol.30
, pp. 524-541
-
-
Wagner, J.A.1
Gooding, R.Z.2
-
52
-
-
27744448806
-
Factors associated with nursing assistant quality-of-life ratings for residents with dementia in long-term care facilities
-
Winzelberg G. S., Williams C. S., Preisser J. S., Zimmerman S., Sloane P. D.. Factors associated with nursing assistant quality-of-life ratings for residents with dementia in long-term care facilities. The Gerontologist. 2005 ; 45: 106-114
-
(2005)
The Gerontologist
, vol.45
, pp. 106-114
-
-
Winzelberg, G.S.1
Williams, C.S.2
Preisser, J.S.3
Zimmerman, S.4
Sloane, P.D.5
-
53
-
-
77957693598
-
The influence of environmental and organizational factors on hospitals' clinical IT sophistication
-
Xiao Q., Savage G., Zhuang W.. The influence of environmental and organizational factors on hospitals' clinical IT sophistication. Journal of Health and Human Services Administration. 2010 ; 33: 158-192
-
(2010)
Journal of Health and Human Services Administration
, vol.33
, pp. 158-192
-
-
Xiao, Q.1
Savage, G.2
Zhuang, W.3
-
54
-
-
34548236309
-
Consequences of empowered CNA teams in nursing home settings: A longitudinal assessment
-
Yeatts D.E. Cready C.M. Consequences of empowered CNA teams in nursing home settings: A longitudinal assessment The Gerontologist 2007 47 323-339
-
(2007)
The Gerontologist
, vol.47
, pp. 323-339
-
-
Yeatts, D.E.1
Cready, C.M.2
|