Service organisations resilience through the application of the vanguard method of systems thinking: A case study approach

International Journal of Production Research

Volumn 52, Issue 7, 2014, Pages 2026-2041

  Jaaron, Ayham A M ^a   Backhouse, Chris J ^b  

^a AN NAJAH NATIONAL UNIVERSITY   (Palestine)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Affective commitment; Organisational resilience; Service delivery; Service organisations; Two dimensional resilience; Vanguard method

Indexed keywords

SURVEYS; SYSTEM THEORY; TWO DIMENSIONAL;

AFFECTIVE COMMITMENTS; ORGANISATIONAL; SERVICE DELIVERY; SERVICE ORGANISATIONS; VANGUARD METHOD;

SOCIETIES AND INSTITUTIONS;

EID: 84902545038     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2013.847291     Document Type: Article

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