The challenges of delivering validated personas for medical equipment design

Applied Ergonomics

Volumn 45, Issue 4, 2014, Pages 1097-1105

  Vincent, Christopher James ^a   Blandford, Ann ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

Interface; Medical device design; Multidisciplinary communication

Indexed keywords

COMMUNICATION; INTERFACES (MATERIALS); KNOWLEDGE MANAGEMENT;

MEDICAL DEVICE DESIGN; MEDICAL DEVICES; MEDICAL-EQUIPMENT DESIGNS; TRANSFER OF KNOWLEDGE; USER EXPERIENCE; USER NEED;

BIOMEDICAL EQUIPMENT;

ACCURACY; ARTICLE; EQUIPMENT DESIGN; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL DEVICE; MULTIDISCIPLINARY COMMUNICATION; VALIDATION STUDY; BIOENGINEERING; DEVICES; PATIENT SELECTION; PROCEDURES; STANDARDS;

COMMUNICATION; EQUIPMENT AND SUPPLIES; EQUIPMENT DESIGN; HUMAN ENGINEERING; HUMANS; PATIENT SELECTION;

EID: 84899100900     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2014.01.010     Document Type: Article

References (66)

1. ANSI/AAMI HE75: Human Factors Engineering - Design of Medical Devices 2009, AAMI, Arlington, VA.
2. Adlin T., Pruitt J. The Essential Persona Lifecycle 2010, Elsevier, MA, USA.
3. Björndal P., Rissanen M.J., Murphy S. Lessons Learned from Using Personas and Scenarios for Requirements Specification of Next-generation Industrial Robots. LNCS 2011, vol. 6769:378-387.
4. Blandford A., Furniss D. DiCoT: a methodology for applying Distributed Cognition to the design of teamworking systems. Interactive Systems. Design, Specification, and Verification 2006, 26-38. Springer, Berlin Heidelberg. S. Gilroy, M. Harrison (Eds.).
5. Blomquist A., Arvola M. Personas in action: ethnography in an interaction design team. Proceedings of the Second Nordic Conference on Human-computer Interaction 2002, 197-200. ACM, Aarhus, Denmark.
6. Bodker S., Christiansen E., Nyvang T., Zander P. Personas, people and participation: challenges from the trenches of local government. Proceedings of the 12th Participatory Design Conference: Research Papers 2012, vol. 1:91-100. ACM, Roskilde, Denmark.
7. Busch M., Hochleitner C., Lorenz M., Schulz T., Tscheligi M., Wittstock E. All in: targeting trustworthiness for special needs user groups in the Internet of things. Trust and Trustworthy Computing 2013, 223-231. Springer, Berlin Heidelberg. M. Huth, N. Asokan, S. Čapkun, I. Flechais, L. Coles-Kemp (Eds.).
8. Chapman C.N., Milham R.P. The personas' new clothes: methodological and practical arguments against a popular method. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 2006, 634-636. HFES, San Francisco.
9. Cooper A. Interview Published on the Website of the 2000 WWWorldwide Developers Conference 2000, (no longer available). http://www.intersystems.com/devcon2000/cooper.html.
10. Cooper A. The Inmates Are Running the Asylum 2004, Sams, Indianapolis, Ind.
11. Cooper A., Reimann R., Cronin D. About Face 3: The Essentials of Interaction Design 2007, Wiley, Chichester, (John Wiley Hoboken, NJ).
12. Dayton D. Audiences involved, imagined, and invoked: trends in user-centered interactive information design. Professional Communication Conference, 2003. IPCC 2003. Proceedings 2003, 327-335. IEEE International, Orlando, FL.
13. Dharwada P., Greenstein J.S., Gramopadhye A.K., Davis S.J. Acase study on use of personas in design and development of an audit management system. Proceedings of the Human Factors and Ergonomics Society Annual Meeting October 2007 2007, 469-473. HFES, Baltimore.
14. Dotan A., Maiden N., Lichtner V., Germanovich L. Designing with only four people in mind? - a case study of using personas to redesign a work-integrated learning support system. Human-computer Interaction - INTERACT 2009 2009, 497-509. Springer, Berlin Heidelberg. T. Gross, J. Gulliksen, P. Kotzé, L. Oestreicher, P. Palanque, R. Prates, M. Winckler (Eds.).
15. Dourish P. Implications for design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2006, 541-550. ACM, Montreal, Quebec, Canada.
16. FDA Draft Guidance for Industry and Food and Drug Administration Staff - Applying Human Factors and Usability Engineering to Optimize Medical Device Design 2011, http://www.fda.gov/MedicalDevices/DeviceRegulationandGuidance/GuidanceDocuments/ucm259748.htm.
17. Floyd I.R., Jones M.C., Twidale M.B. Resolving incommensurable debates: a preliminary identification of persona kinds, attributes, and characteristics. Artifact 2008, 2:12-26.
18. Friess E. Designing from data: rhetorical appeals in support of design decisions. J.Bus. Tech. Commun. 2010, 24:403-444.
19. Friess E. Personas and decision making in the design process: an ethnographic case study. Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems 2012, 1209-1218. ACM, Austin, Texas, USA.
20. Furniss D. Medical Device Design and Use in the Haematology/Oncology Day Unit 2010, 1-36. UCL, London.
21. Furniss D., Blandford A., Mayer A. Unremarkable errors: low-level disturbances in infusion pump use. Proceedings of the 25th BCS Conference on Human-computer Interaction 2011, 197-204. British Computer Society, Newcastle-upon-Tyne, United Kingdom.
22. Gant F. Behind Closed Doors - a Distributed Cognition Study of Infusion Pump Use in Round-the-clock Haematology Treatment 2011, Faculty of Life Sciences. UCL, London.
23. Gaver W.W., Beaver J., Benford S. Ambiguity as a resource for design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2003, 233-240. ACM, Ft. Lauderdale, Florida, USA.
24. Gulliksen J., Goransson B., Boivie I., Blomkvist S., Persson J., Cajander A. Key principles for user-centred systems design. Behav. Inf. Technol. 2003, 22:397-409.
25. Hall-Andersen L.B., Broberg O. Integrating ergonomics into engineering design: the role of objects. Appl. Ergon. 2014, 45:647-654.
26. The Health Foundation 'How Will This Affect Esther?' A Person-centred Approach for Wales 2012, http://www.health.org.uk/blog/how-will-this-affect-esther-a-person-centred-approach-for-wales/.
27. Hoffman R.R., Shadbolt N.R., Burton A.M., Klein G. Eliciting knowledge from experts: a methodological analysis. Organ. Behav. Hum. Decis. Process. 1995, 62:129-158.
28. Holtzblatt K. Contextual Design 2009, 55-69. Hum Factors Ergon.
29. IEC 62366 Medical Devices - Application of Usability Engineering to Medical Devices 2007, International Electrotechnical Commission.
30. Jay C., Harper S., Calman L. Personas for Lung Cancer Patients, Carers and Healthcare Professionals, Developed through the Ethnographic Coding of Empirical Data 2012, http://wel-eprints.cs.manchester.ac.uk/155/1/OSS_personas_scenarios.pdf.
31. Keay S., Callander C. The safe use of infusion devices. Continuing education in Anaesthesia. Critical Care Pain. 2004, 4:81-85.
32. Kelly T. Arguing Safety - a Systematic Approach to Managing Safety Cases 1998, Department of Computer Science. University of York, York.
33. Lerouge C., Ma J., Sneha S., Tolle K. User profiles and personas in the design and development of consumer health technologies. Int. J. Med. Inf. 2011, e251-e268.
34. Lester H., Tritter J.Q. Medical error: a discussion of the medical construction of error and suggestions for reforms of medical education to decrease error. Med. Educ. 2001, 35:855-861.
35. Liu D., Sommerich C.M., Sanders E.B.-N., Lavender S.A. Application of a participatory methodology for investigating Personal Fall Arrest System (PFAS) usage in the construction industry. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 2009, 925-929. HFES, San Antonio.
36. Long F. Real or imaginary: the effectiveness of using personas in product design. Proceedings of the Irish Ergonomics Society Annual Conference 2009, 1-10. Irish Ergonomics Society, Dublin. L. O'Sullivan (Ed.).
37. Marshall R., Cook S., Mitchell V., Summerskill S., Haines V., Maguire M., Sims R., Gyi D., Case K. Design and evaluation: end users, user datasets andpersonas. Appl. Ergon 2014, 10.1016/j.apergo.2013.03.008.
38. Martin J.L., Norris B.J., Murphy E., Crowe J.A. Medical device development: the challenge for ergonomics. Appl. Ergon. 2008, 39:271-283.
39. Massanari A.L. Designing for imaginary friends: information architecture, personas and the politics of user-centered design. New. Media & Soc. 2010, 12:401-416.
40. Matthews T., Judge T.K., Whittaker S. How do designers and user experience professionals actually perceive and use personas?. CHI 12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2012, 1219-1228. ACM, Austin, Texas.
41. Menon C., Hawkins R., McDermid J. Defence standard 00-56 issue 4: towards evidence-based safety standards. Safety-critical Systems: Problems, Process and Practice 2009, 223-243. Springer, London. C. Dale, T. Anderson (Eds.).
42. Miaskiewicz T., Kozar K.A. Personas and user-centered design: how can personas benefit product design processes?. Des. Stud. 2011, 32:417-430.
43. Mizrahi T. Managing medical mistakes: ideology, insularity and accountability among internists-in-training. Soc. Sci. Med. 1984, 19:135-146.
44. Money A.G., Barnett J., Kuljis J., Craven M.P., Martin J.L., Young T. The role of the user within the medical device design and development process: medical device manufacturers' perspectives. BMC Med. Inf. Decis. Making 2011, 11.
45. Mulder S., Yaar Z. The User is Always Right: a Practical Guide to Creating and Using Personas for the Web 2007, New Riders, Berkeley, Calif.
46. Nielsen L. Personas: User Focused Design 2013, Springer, London.
47. Nieters J.E., Ivaturi S., Ahmed I. Making Personas Memorable, CHI '07 Extended Abstracts on Human Factors in Computing Systems 2007, 1817-1824. ACM, San Jose, CA, USA.
48. Noessel C. Interaction Design for Monsters 2012, http://www.cooper.com/journal/personas/.
49. Norman D.A. The Design of Everyday Things 1998, MIT, London.
50. NPSA Design for Patient Safety: a Guide to the Design of Electronic Infusion Devices 2010, National Patient Safety Agency, London.
51. NPSA Design for Patient Safety: User Testing in the Development of Medical Devices 2010, NPSA, London.
52. O'Connor L. Workarounds in Accident and Emergency & Intensive Therapy Departments: Resilience, Creation and Consequences 2010, Faculty of Life Sciences. UCL, London.
53. Obradovich J.H., Woods D.D. Users as designers: how people cope with poor HCI design in computer-based medical devices. Hum. Factors 1996, 38:574-592.
54. Pruitt J., Adlin T. The Persona Lifecycle: Keeping People in Mind throughout Product Design 2006, Morgan Kaufmann, MA.
55. Pruitt J., Grudin J. Personas: practice and theory. Proceedings of the 2003 Conference on Designing for User Experiences 2003, 1-15. ACM, San Francisco, California.
56. Rajkomar A. Extending Distributed Cognition Analysis for Complex Work Settings: A Case Study of Infusion Pumps in the Intensive Care Unit 2010, Faculty of Life Sciences. UCL, London.
57. Rajkomar A., Blandford A. Understanding infusion administration in the ICU through distributed cognition. J.Biomed. Inf. 2012, 45:580-590.
58. Ronkko K., Hellman M., Kilander B., Dittrich Y. Personas is not applicable: local remedies interpreted in a wider context. Proceedings of the Eighth Conference on Participatory design: Artful Integration: Interweaving Media, Materials and Practices 2004, vol. 1:112-120. ACM, Toronto, Ontario, Canada.
59. Salmi A., Poyry-Lassila P., Kronqvist J. Supporting empathetic boundary spanning in participatory workshops with scenarios and personas. Int. J. Ambient Comput. Intell. 2012, 4:21-39.
60. Sawyer D. Do it by Design: an Introduction to Human Factors in Medical Devices 2009, Center for Devices and Radiological Health, United States.
61. Schwandt T.A. Constructivist, interpretivist approaches to human inquiry. Handbook of Qualitative Research 1994, 118-137. Sage Publications, Inc, Thousand Oaks, CA, US. N.K.D.Y.S. Lincoln (Ed.).
62. Setia H., Glyn L. User-centred Design of Virtual Training for Automotive Industries, Contemporary Ergonomics and Human Factors 2013 2013, 267-274. Taylor & Francis.
63. Star S.L., Griesemer J.R. Institutional ecology, translations and boundary objects - amateurs and professionals in berkeleys-museum-of-vertebrate-zoology, 1907-39. Soc. Stud. Sci. 1989, 19:387-420.
64. Vincent C., Li Y., Blandford A. Integration of human factors and ergonomics during medical device design and development: it's all about communication. Appl. Ergon. 2014, 45:413-419.
65. Werth J. Mutually towards Best Practice: Exploring Medical Equipment Libraries to Inform Dicot and Vice Versa 2010, Faculty of Life Sciences. UCL, London.
66. Young R.M., Gammack J. The role of psychological techniques and intermediate representations in knowledge elicitation. Proceedings of the First European Workshop on Knowledge Acquisiton for Knwoledge-based Systems 1987, Reading Univestiy, Reading, England.