Audiences Involved, Imagined, and Invoked: Trends in User-Centered Interactive Information Design

IEEE International Professional Communication Conference

Volumn , Issue , 2003, Pages 327-335

  Dayton, David ^a  

^a SOUTHERN POLYTECHNIC STATE UNIVERSITY   (United States)

Author keywords

Audience analysis; Personas; Scenarios; Usability; User and task analysis; User archetypes; User profiles; User research; User centered design

Indexed keywords

LINGUISTICS; PROFESSIONAL ASPECTS; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; TEACHING;

TASK ANALYSIS; USER-CENTERED DESIGN;

TECHNICAL WRITING;

EID: 0242424297     PISSN: 2158091X     EISSN: 21581002     Source Type: Conference Proceeding    
DOI: 10.1109/ipcc.2003.1245510     Document Type: Conference Paper

References (26)

1. Redish, J. Storytelling: The Power of Scenarios. IPCC 2001 Goldsmith Award Lecture. Online document cited May 9, 2003, at http://www.redish.net/redish_Goldsmith_Oct2001.pdf
2. Quesenbery, W. Storytelling: Using Narrative to Make Users Come Alive. Workshop for the STC TransAlpine Chapter, November 2001. Online document cited May 9, 2003, at http://www.cognetics.com/papers/whitney/storytelling+personas-tac.pdf
3. Cooper, Alan. Interview published on the website of 2000 WWWorldwide Developers Conference. Online document cited March 15, 2003 (no longer available), at http://www.intersystems.com/devcon2000/cooper.html
4. Constantine, L. L., and Lockwood, L. A. D. Structure and Style in Use Cases for User Interface In M. van Harmelen (ed.), Object Modeling and User Interface Design, Addison-Wesley, 2001Design. Preprint [November 2000], online document cited May 9, 2003, at http://www.foruse.com/articles/structurestyle2.htm.
5. Dayton, D., and S. Bernhardt, Results of a Survey of ATTW Members. Technical Communication Quarterly, in press
6. Allen, J., S. Harding, and K. White. Results of a Survey of the ATTW Membership. ATTW Bulletin, Fall 1994.
7. Grudin, J., and John Pruitt. Personas, Participatory Design, and Product Development: An Infrastructure for Engagement. PDC 2002: Proceedings of the Participatory Design Conference, June 23-25, Malmö, Sweden, 144-161, 2002
8. Verplank, B., Fulton, J., Black, A., and Moggridge, B. "Observation and Invention: Use of Scenarios in Interaction Design." Tutorial Notes from Conference on Human Factors in Computing Systems INTERCHI'93. Online document cited May 9, 2003, at http://sunrize.nada.kth.se/usor/jml.cgi/Methods/observation_invention.jml? graphics=true.
9. Cooper, A., and R. Reimann. About Face 2.0: The Essentials of Interaction Design. Wiley Publishing, New York, 2003
10. Carroll, J. M. (Ed.) Scenario-based Design: Envisioning Work and Technology in System Development. New York: John Wiley & Sons, 1995
11. I. Jacobson, M. Christersson, P. Jonsson, G. Övergaard: Object-Oriented Software Engineering: A Use-Case Driven Approach. Addison-Wesley, Reading, MA, 1992
12. Carroll, J. M. Making Use: Scenario-Based Design of Human-Computer Interactions. MIT Press, Cambridge, 2000
13. Hackos, J., & Redish, J. User and Task Analysis for Interface Design. John Wiley and Sons, New York, 1998
14. Cooper, A. The Inmates Are Running the Asylum. McMillan Computer Publishing, 1999
15. Gladwell, M. What is the Tipping Point? Online document cited May 9, 2003, at http://www.gladwell.com/books2.html
16. Quesenbery, W. Using Personas and Storytelling to Communicate User Analysis. Slideshow booklet. May 21, STC 2003 post-conference tutorial.
17. Houser, R. What is the Value of Audience to Technical Communicators? A Survey of Audience Research. Crossroads in Communication: IPCC 97 Proceedings, Salt Lake City, 22-25 October 1997. Online document cited May 9, 2003, at http://www.userfirst.net/rob/audience.htm
18. Ede, L, and A. Lunsford. Audience Addressed/Audience Invoked: The Role of Audience in Composition Theory and Pedagogy. College Composition and Communication, 35, 155-171, 1984
19. Johnson, R. R. Audience Involved: Toward a Participatory Model of Writing. Computers & Composition, 14, 361-376, 1997
20. Coney, M. B. The Implied Author in Technical Discourse. Journal of Advanced Composition, 5, 1988, 163-172. Online document cited May 9, 2003, at http://jac.gsu.edu/jac/5.1/Articles/14.htm
21. Coney, M. B. and M. Steehouder. Role Playing on the Web: Guidelines for Designing and Evaluating Personas Online. Technical Communication, 47.3, 327-340, 2000
22. Price, J., and L. Price. Hot Text: Web Writing That Works. New Riders, Indianapolis, 2002
23. Garrett, J. J. The Elements of User Experience: User-Centered Design for the Web. New Riders, Indianapolis, 2003
24. Wodtke C. Information Architecture: Blueprints for the Web. New Riders, Indianapolis, 2003
25. Brinck, T., D. Gergle, and S. D. Wood. Usability for the Web: Designing Web Sites That Work. Morgan Kaufmann Publishers, San Francisco, 2002
26. Vredenburg, K., J. Y. Mao, P. W. Smith, and T. Carey. Proceedings of the SIGCHI Conference on Human factors in Computing Systems: Changing Our World, Changing Ourselves. Minneapolis, April 20-25. ACM Press, New York, 471-478, 2002