The personas' new clothes: Methodological and practical arguments against a popular method

Proceedings of the Human Factors and Ergonomics Society

Volumn , Issue , 2006, Pages 634-636

  Chapman, Christopher N ^a   Milham, Russell P ^a  

^a MICROSOFT   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION SOURCES; PERSONAS METHOD;

DATA COMMUNICATION SYSTEMS; INFORMATION SYSTEMS; INFORMATION USE; PROBLEM SOLVING;

HUMAN ENGINEERING;

EID: 44349177386     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (13)

1. Blomquist, A. and Arvola, M. (2002, October) Personas in action: ethnography in an interaction design team. Paper presented at NordiCHI 2002, Arhus, Denmark.
2. Chapman, C. N. (2005, April). Personal observations at User Experience Day 2005 (internal Microsoft conference). [Extant data will be made be available for onsite review under non-disclosure agreement by contacting the first author.]
3. Chapman, C. N., Burgess, S., and Ball, V. (2005, April). User scenarios: design for real users while keeping engineers, PMs, planners and VPs happy. Presented at User Experience Day 2005 (internal Microsoft conference), April 2005.
4. Chapman, C. N., Milham, R. P., and ElRif, P. (forthcoming). Why not to use personas. Conference paper.
5. Cooper, A. (1999). The Inmates are Running the Asylum. New York: Macmillan.
6. Grudin, J. and Pruitt, J. (2002, June). Personas, participatory design and product development: an infrastructure for engagement. Paper presented at Participatory Design Conference 2002. Malmo, Sweden. Online (June 2006) at: http://www.research.microsoft.com/research/coet/Grudin/Personas/Grudin-Pruitt. doc
7. McQuaid, H. L., Goel, A., and McManus, M. (2003, June). When you can't talk to customers: using storyboards and narratives to elicit sympathy for users. Paper presented at Designing Pleasurable Products and Interfaces 2003, Pittsburgh, PA.
8. Popper, K. (1963). Conjectures and Refutations. London: Routledge and Keagan Paul.
9. Pruitt, J. and Adlin, T. (2006). The Persona Lifecycle: Keeping People in Mind Throughout Product Design. Amsterdam: Morgan Kaufman.
10. Pruitt, J. and Grudin, J. (2003, June) Personas: practice and theory. Paper presented at Designing for User Experience 2003. San Francisco, CA. Online (June 2006) at: http://research.microsoft. com/copyright/accept.asp?path=http:/ /www.research.microsoft.com/research/coet/Grudin/Personas/Pruitt-Grudin. doc&pub=ACM
11. Rönkkö, K. (2005, January). An empirical study demonstrating how different design constraints, project organization, and contexts limited the utility of personas. Paper presented at Hawaii International Conference on System Sciences 2005, Waikoloa, HI.
12. Rönkkö, K., Hellman, M., Kilander, B., and Dittrich, Y. (2004, July). Personas is not applicable: local remedies interpreted in a wider context. Paper presented at Participatory Design Conference 2004, Toronto, ON.
13. Sinha, R. (2003, April). Persona development for information-rich domains. Presentation at Computer-Human Interaction (CHI) 2003, Ft. Lauderdale, FL.