메뉴 건너뛰기




Volumn 40, Issue 6, 2014, Pages 1097-1108

How males and females differ in their likelihood of transmitting negative word of mouth

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84897699178     PISSN: 00935301     EISSN: None     Source Type: Journal    
DOI: 10.1086/674211     Document Type: Article
Times cited : (129)

References (52)
  • 1
    • 0032282898 scopus 로고    scopus 로고
    • Empathy versus Pride: The Influence of Emotional Appeals across Cultures
    • (December)
    • Aaker, Jennifer L., and Patti Williams (1998), "Empathy versus Pride: The Influence of Emotional Appeals across Cultures," Journal of Consumer Research, 25 (December), 241-61.
    • (1998) Journal of Consumer Research , vol.25 , pp. 241-261
    • Aaker, J.L.1    Williams, P.2
  • 5
    • 33947578062 scopus 로고    scopus 로고
    • Customer Satisfaction and Word of Mouth
    • Anderson, Eugene W. (1998), "Customer Satisfaction and Word of Mouth," Journal of Service Research, 1 (1), 5-17.
    • (1998) Journal of Service Research , vol.1 , Issue.1 , pp. 5-17
    • Anderson, E.W.1
  • 6
    • 33745805161 scopus 로고    scopus 로고
    • Social Comparison Theory and Deception in the Interpersonal Exchange of Consumption Information
    • Argo, Jennifer J., Katherine White, and Darren W. Dahl (2006), "Social Comparison Theory and Deception in the Interpersonal Exchange of Consumption Information," Journal of Consumer Research, 33 (1), 99-108.
    • (2006) Journal of Consumer Research , vol.33 , Issue.1 , pp. 99-108
    • Argo, J.J.1    White, K.2    Dahl, D.W.3
  • 8
    • 0023020183 scopus 로고
    • Moderator-Mediator Variables Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations
    • Baron, Reuben M., and David A. Kenny (1986), "Moderator-Mediator Variables Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology, 51 (6), 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 9
    • 0031507919 scopus 로고    scopus 로고
    • Perspective Taking: Imagining How Another Feels versus Imagining How You Would Feel
    • Batson, Daniel, Sharon Early, and Giovanni Salvarani (1997), "Perspective Taking: Imagining How Another Feels versus Imagining How You Would Feel," Personality and Social Psychology Bulletin, 23 (7), 751-58.
    • (1997) Personality and Social Psychology Bulletin , vol.23 , Issue.7 , pp. 751-758
    • Batson, D.1    Early, S.2    Salvarani, G.3
  • 10
    • 0016309622 scopus 로고
    • The Measurement of Psychological Androgyny
    • Bem, Sandra L. (1974), "The Measurement of Psychological Androgyny," Journal of Consulting and Clinical Psychology, 42 (2), 155-62.
    • (1974) Journal of Consulting and Clinical Psychology , vol.42 , Issue.2 , pp. 155-162
    • Bem, S.L.1
  • 11
    • 78649932265 scopus 로고    scopus 로고
    • Subtle Signals of Inconspicuous Consumption
    • (December)
    • Berger, Jonah, and Morgan Ward (2010), "Subtle Signals of Inconspicuous Consumption," Journal of Consumer Research, 37 (December), 555-69.
    • (2010) Journal of Consumer Research , vol.37 , pp. 555-569
    • Berger, J.1    Ward, M.2
  • 13
    • 84935533832 scopus 로고
    • Social Ties and Word-of-Mouth Referral Behavior
    • Brown, Jacqueline Johnson, and Peter H. Reingen (1987), "Social Ties and Word-of-Mouth Referral Behavior," Journal of Consumer Research, 14 (4), 350-62.
    • (1987) Journal of Consumer Research , vol.14 , Issue.4 , pp. 350-362
    • Brown, J.J.1    Reingen, P.H.2
  • 14
    • 77953560025 scopus 로고    scopus 로고
    • The Effect of Need for Uniqueness on Word of Mouth
    • Cheema, Amar, and Andrew M. Kaikati (2010), "The Effect of Need for Uniqueness on Word of Mouth," Journal of Marketing Research, 47 (3), 553-63.
    • (2010) Journal of Marketing Research , vol.47 , Issue.3 , pp. 553-563
    • Cheema, A.1    Kaikati, A.M.2
  • 15
    • 51449096510 scopus 로고    scopus 로고
    • Creating and Undermining Social Support in Communal Relationships: The Role of Compassionate and Self-Image Goals
    • Crocker, Jennifer, and Amy Canevello (2008), "Creating and Undermining Social Support in Communal Relationships: The Role of Compassionate and Self-Image Goals," Journal of Personality and Social Psychology, 95 (3), 555-75.
    • (2008) Journal of Personality and Social Psychology , vol.95 , Issue.3 , pp. 555-575
    • Crocker, J.1    Canevello, A.2
  • 16
    • 0031181733 scopus 로고    scopus 로고
    • Models of the Self: Self- Construals and Gender
    • Cross, Susan E., and Laura Madson (1997), "Models of the Self: Self- Construals and Gender," Psychological Bulletin, 122 (1), 5-37.
    • (1997) Psychological Bulletin , vol.122 , Issue.1 , pp. 5-37
    • Cross, S.E.1    Madson, L.2
  • 17
    • 84895907715 scopus 로고    scopus 로고
    • Word-of-Mouth Communications in Marketing: A Meta-analytic Review of the Antecedents and Moderators
    • de Matos, Celso Augusto, and Carlos Alberto Vargas Rossi (2008), "Word-of-Mouth Communications in Marketing: A Meta-analytic Review of the Antecedents and Moderators," Journal of the Academy of Marketing Science, 36 (4), 578-96.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.4 , pp. 578-596
    • de Matos, A.C.1    Rossi, C.A.V.2
  • 18
    • 0039013204 scopus 로고
    • How Word-of-Mouth Advertising Works
    • Dichter, Ernest (1966), "How Word-of-Mouth Advertising Works," Harvard Business Review, 44 (6), 147-66.
    • (1966) Harvard Business Review , vol.44 , Issue.6 , pp. 147-166
    • Dichter, E.1
  • 19
    • 0026887070 scopus 로고
    • Sex Differences in Self- Disclosure: A Meta-analysis
    • Dindia, Kathryn, and Mike Allen (1992), "Sex Differences in Self- Disclosure: A Meta-analysis," Psychological Bulletin, 112 (1), 106-24.
    • (1992) Psychological Bulletin , vol.112 , Issue.1 , pp. 106-124
    • Dindia, K.1    Allen, M.2
  • 21
    • 21344492520 scopus 로고
    • Structure, Co-operation, and the Flow of Market Information
    • Frenzen, Jonathan, and Kent Nakamoto (1993), "Structure, Co-operation, and the Flow of Market Information," Journal of Consumer Research, 20 (3), 360-75.
    • (1993) Journal of Consumer Research , vol.20 , Issue.3 , pp. 360-375
    • Frenzen, J.1    Nakamoto, K.2
  • 22
    • 0000751167 scopus 로고    scopus 로고
    • 'I' Value Freedom, but 'We' Value Relationships: Self-Construal Priming Mirrors Cultural Differences in Judgment
    • (July)
    • Gardner, Wendi L., Shira Gabriel, and Angela Y. Lee (1999), "'I' Value Freedom, but 'We' Value Relationships: Self-Construal Priming Mirrors Cultural Differences in Judgment," Psychological Science, 10 (July), 321-26.
    • (1999) Psychological Science , vol.10 , pp. 321-326
    • Gardner, W.L.1    Gabriel, S.2    Lee, A.Y.3
  • 24
    • 25144520353 scopus 로고    scopus 로고
    • Achieving Your Goals or Protecting Their Future? The Effect of Self-View on Goals and Choices
    • (September)
    • Hamilton, Rebecca W., and Gabriel J. Biehal (2005), "Achieving Your Goals or Protecting Their Future? The Effect of Self-View on Goals and Choices," Journal of Consumer Research, 32 (September), 277-83.
    • (2005) Journal of Consumer Research , vol.32 , pp. 277-283
    • Hamilton, R.W.1    Biehal, G.J.2
  • 25
    • 49949083692 scopus 로고    scopus 로고
    • Gender Jeopardy: The Effects of Issue Capability and Gender in Risk Taking
    • (August)
    • He, Xin, J. Jeffrey Inman, and Vikas Mittal (2008), "Gender Jeopardy: The Effects of Issue Capability and Gender in Risk Taking," Journal of Marketing Research, 45 (August), 414-24.
    • (2008) Journal of Marketing Research , vol.45 , pp. 414-424
    • He, X.1    Jeffrey, I.J.2    Mittal, V.3
  • 26
    • 54949094652 scopus 로고    scopus 로고
    • How Long Will I Suffer? versus 'How Long Will You Suffer'? A Self-Other Effect in Affective Forecasting
    • Igou, Eric R. (2008), "'How Long Will I Suffer?' versus 'How Long Will You Suffer'? A Self-Other Effect in Affective Forecasting," Journal of Personality and Social Psychology, 95 (4), 899-917.
    • (2008) Journal of Personality and Social Psychology , vol.95 , Issue.4 , pp. 899-917
    • Igou, E.R.1
  • 27
    • 0030093863 scopus 로고    scopus 로고
    • Complaints and Complaining: Functions, Antecedents, and Consequences
    • Kowalski, Robin M. (1996), "Complaints and Complaining: Functions, Antecedents, and Consequences," Psychological Bulletin, 119 (2), 179-96.
    • (1996) Psychological Bulletin , vol.119 , Issue.2 , pp. 179-196
    • Kowalski, R.M.1
  • 28
    • 85127802055 scopus 로고    scopus 로고
    • How Friends Promote Consumer Spending
    • (August)
    • Kurt, Didem, J. Jeffrey Inman, and Jennifer J. Argo (2011), "How Friends Promote Consumer Spending," Journal of Marketing Research, 38 (August), 741-54.
    • (2011) Journal of Marketing Research , vol.38 , pp. 741-754
    • Kurt, D.1    Jeffrey, I.J.2    Argo, J.J.3
  • 29
    • 0035640848 scopus 로고    scopus 로고
    • Consumers' Responses to Negative Word-of-Mouth Communication: An Attribution Theory Perspective
    • Laczniak, Russell, Thomas E. DeCarlo, and Sridhar N. Ramaswami (2001), "Consumers' Responses to Negative Word-of-Mouth Communication: An Attribution Theory Perspective," Journal of Consumer Psychology, 11 (1), 57-73.
    • (2001) Journal of Consumer Psychology , vol.11 , Issue.1 , pp. 57-73
    • Laczniak, R.1    Decarlo, T.E.2    Ramaswami, S.N.3
  • 30
    • 0002557991 scopus 로고
    • Impression Management: A Literature Review and Two-Component Model
    • Leary, Mark R., and Robin M. Kowalski (1990), "Impression Management: A Literature Review and Two-Component Model," Psychological Bulletin, 107 (1), 34-47.
    • (1990) Psychological Bulletin , vol.107 , Issue.1 , pp. 34-47
    • Leary, M.R.1    Kowalski, R.M.2
  • 31
    • 12044258070 scopus 로고
    • Culture and the Self: Implications for Cognition, Emotion, and Motivation
    • Markus, Hazel R., and Shinobu Kitayama (1991), "Culture and the Self: Implications for Cognition, Emotion, and Motivation," Psychological Review, 98 (2), 224-53.
    • (1991) Psychological Review , vol.98 , Issue.2 , pp. 224-253
    • Markus, H.R.1    Kitayama, S.2
  • 32
    • 55949132192 scopus 로고    scopus 로고
    • Customer Complaining: The Role of Tie Strength and Information Control
    • Mittal, Vikas, John W. Huppertz, and Adwait Khare (2008), "Customer Complaining: The Role of Tie Strength and Information Control," Journal of Retailing, 84 (2), 195-204.
    • (2008) Journal of Retailing , vol.84 , Issue.2 , pp. 195-204
    • Mittal, V.1    Huppertz, J.W.2    Khare, A.3
  • 33
    • 34247195328 scopus 로고    scopus 로고
    • Priming 'Culture': Culture as Situated Cognition
    • Shinobu Kitayama and Dov Cohen, New, York: Guilford
    • Oyserman, Daphna, and Spike W. S. Lee (2007), "Priming 'Culture': Culture as Situated Cognition," in Handbook of Cultural Psychology, ed. Shinobu Kitayama and Dov Cohen, New York: Guilford, 255-279.
    • (2007) In Handbook of Cultural Psychology , pp. 255-279
    • Oyserman, D.1    Lee, S.W.S.2
  • 34
    • 77950204873 scopus 로고    scopus 로고
    • Revisiting Individual Choices in Group Settings: The Long and Winding (Less Traveled) Road?
    • (April)
    • Quester, Pascale, and Alexandre Steyer (2010), "Revisiting Individual Choices in Group Settings: The Long and Winding (Less Traveled) Road?" Journal of Consumer Research, 36 (April), 1050-57.
    • (2010) Journal of Consumer Research , vol.36 , pp. 1050-1057
    • Quester, P.1    Steyer, A.2
  • 35
    • 0009103751 scopus 로고
    • Brand Congruence in Interpersonal Relations: A Social Network Analysis
    • Reingen, Peter H., Brian L. Foster, Jacqueline Johnson Brown, and Stephen B. Seidman (1984), "Brand Congruence in Interpersonal Relations: A Social Network Analysis," Journal of Consumer Research, 11 (3), 771-83.
    • (1984) Journal of Consumer Research , vol.11 , Issue.3 , pp. 771-783
    • Reingen, P.H.1    Foster, B.L.2    Brown, J.J.3    Seidman, S.B.4
  • 36
    • 0002604811 scopus 로고
    • Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study
    • Richins, Marsha L. (1983), "Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study," Journal of Marketing, 47 (4), 68-78.
    • (1983) Journal of Marketing , vol.47 , Issue.4 , pp. 68-78
    • Richins, M.L.1
  • 37
    • 0010150666 scopus 로고
    • Word of Mouth Communication as Negative Information
    • Thomas C. Kinnear, Provo, UT: Association for Consumer Research,
    • Richins, Marsha L (1984), "Word of Mouth Communication as Negative Information," Advances in Consumer Research, Vol. 11, ed. Thomas C. Kinnear, Provo, UT: Association for Consumer Research, 697-702.
    • (1984) Advances In Consumer Research , vol.11 , pp. 697-702
    • Richins, M.L.1
  • 38
    • 34247177413 scopus 로고    scopus 로고
    • A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood
    • Ryu, Gangseong, and Lawrence Feick (2007), "A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood," Journal of Marketing, 71 (1), 84-94.
    • (2007) Journal of Marketing , vol.71 , Issue.1 , pp. 84-94
    • Ryu, G.1    Feick, L.2
  • 39
    • 21844491931 scopus 로고
    • The Measurement of Independent and Interdependent Self-Construals
    • Singelis, Theodore M. (1994), "The Measurement of Independent and Interdependent Self-Construals," Personality and Social Psychology Bulletin, 20 (5), 580-91.
    • (1994) Personality and Social Psychology Bulletin , vol.20 , Issue.5 , pp. 580-591
    • Singelis, T.M.1
  • 40
    • 0002037905 scopus 로고
    • Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
    • San Francisco: Wiley
    • Sobel, Michael E. (1982), "Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models," in Sociological Methodology, Vol. 13, San Francisco: Wiley, 290-312.
    • (1982) Sociological Methodology , vol.13 , pp. 290-312
    • Sobel, M.E.1
  • 41
    • 33845498765 scopus 로고
    • Category Accessibility and Social Perception: Some Implications for the Study of Person Memory and Interpersonal Judgments
    • Srull, Thomas K., and Robert S. Wyer Jr. (1980), "Category Accessibility and Social Perception: Some Implications for the Study of Person Memory and Interpersonal Judgments," Journal of Personality and Social Psychology, 38 (6), 841-56.
    • (1980) Journal of Personality and Social Psychology , vol.38 , Issue.6 , pp. 841-856
    • Srull, T.K.1    Robert Jr., S.W.2
  • 42
    • 21844495364 scopus 로고
    • When Modesty Prevails: Differential Favorability of Self-Presentation to Friends and Strangers
    • Tice, Dianne M., Jennifer L. Butler, Mark B. Muraven, and Arlene M. Stillwell (1995), "When Modesty Prevails: Differential Favorability of Self-Presentation to Friends and Strangers," Journal of Personality and Social Psychology, 69 (6), 1120-38.
    • (1995) Journal of Personality and Social Psychology , vol.69 , Issue.6 , pp. 1120-1138
    • Tice, D.M.1    Butler, J.L.2    Muraven, M.B.3    Stillwell, A.M.4
  • 43
    • 58149207113 scopus 로고
    • Some Tests of the Distinction between the Private Self and the Collective Self
    • Trafimow, David, Harry C. Triandis, and Sharon G. Goto (1991), "Some Tests of the Distinction between the Private Self and the Collective Self," Journal of Personality and Social Psychology, 60 (5), 649-55.
    • (1991) Journal of Personality and Social Psychology , vol.60 , Issue.5 , pp. 649-655
    • Trafimow, D.1    Triandis, H.C.2    Goto, S.G.3
  • 44
    • 70349307520 scopus 로고    scopus 로고
    • Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site
    • Trusov, Michael, Randolph E. Bucklin, and Koen Pauwels (2009), "Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site," Journal of Marketing, 73 (5), 90-102.
    • (2009) Journal of Marketing , vol.73 , Issue.5 , pp. 90-102
    • Trusov, M.1    Bucklin, R.E.2    Pauwels, K.3
  • 45
    • 33846006166 scopus 로고
    • Perspective-Taking and Altruism
    • Underwood, Bill, and Bert Moore (1982), "Perspective-Taking and Altruism," Psychological Bulletin, 91 (1), 143-73.
    • (1982) Psychological Bulletin , vol.91 , Issue.1 , pp. 143-173
    • Underwood, B.1    Moore, B.2
  • 46
    • 84897693220 scopus 로고    scopus 로고
    • Opportunism in Interpersonal Ex-change: When Dissatisfaction Is Followed by Positive Word-of- Mouth
    • Chicago: American Marketing Association
    • Wangenheim, Florian V. (2006), "Opportunism in Interpersonal Ex-change: When Dissatisfaction Is Followed by Positive Word-of- Mouth," in AMA Summer Educators' Conference Proceedings, Vol. 17, Chicago: American Marketing Association.
    • (2006) AMA Summer Educators' Conference Proceedings , vol.17
    • Wangenheim, F.V.1
  • 47
    • 0035290238 scopus 로고    scopus 로고
    • Bad News Transmission as a Function of the Definitiveness of Consequences and the Relationship between Communicator and Recipient
    • Weenig, Mieneke W. H., Arieneke C. W. J. Groenenboom, and Henk A. M. Wilke (2001), "Bad News Transmission as a Function of the Definitiveness of Consequences and the Relationship between Communicator and Recipient," Journal of Personality and Social Psychology, 80 (3), 449-61.
    • (2001) Journal of Personality and Social Psychology , vol.80 , Issue.3 , pp. 449-461
    • Weenig, M.W.H.1    Groenenboom, A.C.W.J.2    Wilke, H.A.M.3
  • 48
    • 35348850007 scopus 로고    scopus 로고
    • When the Same Prime Leads to Different Effects
    • Wheeler, S. Christian, and Jonah A. Berger (2007), "When the Same Prime Leads to Different Effects," Journal of Consumer Research, 34 (3), 357-68.
    • (2007) Journal of Consumer Research , vol.34 , Issue.3 , pp. 357-368
    • Wheeler, S.C.1    Berger, J.A.2
  • 49
    • 70149112326 scopus 로고    scopus 로고
    • Donation Behavior toward In-Groups and Out-Groups: The Role of Gender and Moral Identity
    • Winterich, Karen Page, Vikas Mittal, and William T. Ross Jr. (2009), "Donation Behavior toward In-Groups and Out-Groups: The Role of Gender and Moral Identity," Journal of Consumer Research, 36 (2), 199-214.
    • (2009) Journal of Consumer Research , vol.36 , Issue.2 , pp. 199-214
    • Winterich, K.P.1    Mittal, V.2    William Jr., T.R.3
  • 50
    • 33947700850 scopus 로고    scopus 로고
    • The Attractiveness of Enriched and Impoverished Options: Culture, Self-Construal, and Regulatory Focus
    • Zhang, Yinlong, and Vikas Mittal (2007), "The Attractiveness of Enriched and Impoverished Options: Culture, Self-Construal, and Regulatory Focus," Personality and Social Psychology Bulletin, 33 (4), 588-98.
    • (2007) Personality and Social Psychology Bulletin , vol.33 , Issue.4 , pp. 588-598
    • Zhang, Y.1    Mittal, V.2
  • 51
    • 58749086390 scopus 로고    scopus 로고
    • The Influence of Self- Construal on Impulsive Consumption
    • Zhang, Yinlong, and L. J. Shrum (2009), "The Influence of Self- Construal on Impulsive Consumption," Journal of Consumer Research, 35 (5), 838-50.
    • (2009) Journal of Consumer Research , vol.35 , Issue.5 , pp. 838-850
    • Zhang, Y.1    Shrum, L.J.2
  • 52
    • 77955687076 scopus 로고    scopus 로고
    • Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
    • (August)
    • Zhao, Xinshu, John G. Lynch Jr., and Qimei Chen (2010), "Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis," Journal of Consumer Research, 37 (August), 197-206.
    • (2010) Journal of Consumer Research , vol.37 , pp. 197-206
    • Zhao, X.1    Lynch Jr., J.G.2    Chen, Q.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.