Age differences in credibility judgments of online health information

ACM Transactions on Computer-Human Interaction

Volumn 21, Issue 1, 2014, Pages

  Liao, Q Vera ^a   Fu, Wai Tat ^a  

^a University of Illinois at Urbana Champaign   (United States)

Author keywords

Health website; User review

Indexed keywords

EXPERIMENTS; INFORMATION TECHNOLOGY;

HEALTH INFORMATION TECHNOLOGIES; INFORMATION SEEKING; LABORATORY STUDIES; OLDER POPULATION; ONLINE HEALTH INFORMATION; USER REVIEWS; VERBAL PROTOCOL ANALYSIS; WEBSITE FEATURES;

INTERNET PROTOCOLS;

EID: 84896955471     PISSN: 10730516     EISSN: 15577325     Source Type: Journal    
DOI: 10.1145/2568193     Document Type: Article

References (56)

1. F. Alsudani andM. Casey. 2009. The Effect of Aesthetics onWeb Credibility. In Proc. 23rd British HCI Group Annual Conference on People and Computers. 512-519.
2. M. Cheung, C. Choon, C. Sia, and H. Chen. 2009. Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations. International Journal of Electronic Commerce 13, 4 (2009), 9-38.
3. J. Chin and W.-T. Fu. 2010. Interactive effects of age and interface differences on search strategies and performance. In Proc. CHI 2010. ACM, 403-412.
4. R. B. Cialdini and N. Goldstein. 2004. Social Influence: Compliance and Conformity. Annual Review of Psychology 55 (2004), 591-621.
5. D. Cosley, S. K. Lam, I. Albert, J. A. Konstan, and J. Riedl. 2003. Is Seeing Believing?: How Recommender System Interfaces Affect Users' Opinions. In Proc. CHI 2003. 585-592.
6. S. J. Czaja et al. Older Adults and Internet Health Information Seeking. In Proc. HFES 2009. 126-130.
7. S. Chung, E. L Fink, and S. A. Kaplowitz. 2008. The Comparative Statics and Dynamics of Beliefs: The Effect of Message Discrepancy and Source Credibility. Communication Monographs 2, (2008), 158-189.
8. M. J. Dutta-Bergman. 2004. The Impact of Completeness and Web Use Motivation on the Credibility of e-Health Information. Journal of Communication 54, 2 (2004), 253-269. (Pubitemid 38728497)
9. W. H. Dutton and A. Shepherd. 2006. Trust in the Internet as an Experience Technology. Information, Communication & Society 9, 4 (2006), 433-451. (Pubitemid 44277101)
10. K. A. Ericsson and H. A. Simon. 1993. Protocol Analysis: Verbal Reports as Data. Bradford Books/MIT Press, Cambridge, MA.
11. G. Eysenbach. 2008. Credibility of Health Information and Digital Media: New Perspectives and Implications for Youth. In Digital Media, Youth, and Credibility, M. J. Metzger and A. J. Flanagin, eds. MIT Press, Cambridge, MA, 123-154.
12. G. Eysenbach et al. 2002. Empirical Studies Assessing the Quality of Health Information for Consumers on the World Wide Web: A Systematic Review. JAMA 287, 20 (2002), 2691-2700. (Pubitemid 34533548)
13. G. Eysenbach, E. R. Sa, and T. L. Diepgen. 1999. Shopping Around the Internet Today and Tomorrow: Towards the Millennium of Cybermedicine. British Medical Journal 319, 1294 (1999), 1-5.
14. P. G. Fairweather. 2008. How Older and Younger Adults Differ in Their Approach to Problem Solving on a Complex Website. In Proc. SIGACCESS 2008. ACM, 67-72.
15. S. Ferebee. 2007. An Examination of the Influence of Involvement Level of Web Site Users on the Perceived Credibility of Web Sites. In Proc. 2nd International Conference on Persuasive Technology. Springer-Verlag, 176-186.
16. A. Flanagin and M. Metzger. 2000. Perceptions of Internet Information Credibility. Journalism and Mass Comunication 77, 3 (2000), 515-549.
17. B. J. Fogg. 2003. Prominence-Interpretation Theory: Explaining How People Assess Credibility Online. In Proc. CHI 2003. ACM.
18. B. J. Fogg et al. 2001. What Makes Web Sites Credible?: A Report on a Large Quantitative Study. In Proc. CHI 2001. ACM, 61-68. (Pubitemid 32393340)
19. L. T. Griffiths, M. Steyvers, and A. Firl. 2007. Google and the Mind: Predicting Fluency with PageRank. Psychological Science 18, 12 (2007), 1069-1076.
20. M. A. Hamilton. 1998. Message Variables That Mediate and Moderate the Effect of Equivocal Language on Source Credibility. Journal of Language and Social Psychology 17, 1 (1998), 109-143.
21. V. L. Hanson. 2009. Cognition, Age, and Web Browsing. In Proc. UAHCI 2009. Springer-Verlag, 245-250.
22. E. Hargittai, L. Fullerton, E. Menchen-Trevino, and K. Thmoas. 2010. Trust Online: Young Adults' Evaluation of Web Content. International Journal of Communication 4 (2010), 468-494.
23. B. Jr Hayslip and H. L. Sterns. 1979. Age Differences in Relationships Between Crystallized and Fluid Intelligences and Problem Solving. Journal of Gerontology 34, 3 (1979), 404-414. (Pubitemid 9171889)
24. B. Hilligoss and S. Y. Rieh. 2008. Developing a Unifying Framework of Credibility Assessment: Construct, Heuristics, and Interaction in Context. Information Processing & Management 44, 4 (2008), 1467-1484. (Pubitemid 351749762)
25. T. Hong. 2006. The influence of structural and message features on Web site credibility. Journal of the American Society for Information Science and Technology 57. 1 (2006), 114-127.
26. J. Hullman, A. Eytan, and P. Shah. 2011. The Impact of Social Information on Visual Judgments. In Proc. CHI 2011. 1461-1470.
27. L.W. Jones, R. C. Sinclair, and K. S. Courneya. 2003. The Effects of Source Credibility and Message Framing on Exercise Intentions, Behaviors, and Attitudes: An Integration of the Elaboration Likelihood Model and Prospect Theory. Journal of Applied Social Psychology 33, 1 (2003), 179-196. (Pubitemid 36289000)
28. H. Kunst, D. Groot, P. M. Latthe, M. Latthe, and K. S. Khan. 2002. Accuracy of Information on Apparently Credible Websites: Survey of Five Common Health Topics. British Medical Journal 324, (2002), 581-582. (Pubitemid 34214339)
29. C. Lewis and R. Mack. 1982. Learning to Use a Text Processing System: Evidence from "Thinking Aloud" Protocols. In Proc. Conf. Human Factors in Computing Systems. ACM, 387-392.
30. J. R. Landis and G. G. Koch. 1977. TheMeasurement of Observer Agreement for Categorical Data. Biometrics 33, 1 (1977), 159-174. (Pubitemid 8054849)
31. Q. V. Liao. 2010. Effects of Cognitive Aging on Credibility Assessment of Online Health Information. In Ext. Abstract CHI 2010. ACM, 4321-4326.
32. M. J. Metzger. 2007. Making Sense of Credibility on the Web: Models for Evaluating Online Information and Recommendations for Future Research. Journal of the American Society for Information Science and Technology 58, 13 (2007), 2078-2091. (Pubitemid 350229710)
33. A. Newell and H. A. Simon. 1972. Human Problem Solving (Vol. 14). Prentice-Hall, Englewood Cliffs, NJ.
34. L. O'Grady. 2006. Future Directions for Depicting Credibility inHealth Care Web Sites. International Journal of Medical Informatics 75, 1, 58-65. (Pubitemid 43075562)
35. E. Peters et al. 2007. Adult Age Differences in Dual Information Processes: Implications for the Role of Affective and Deliberative Processes in Older Adults' Decision Making. Perspectives on Psychological Science 2, 1 (2007), 1-23.
36. R. E. Petty and J. T. Cacioppo. 1986. The Elaboration Likelihood Model. Advances in Experimental Social Psychology 19, 123-205.
37. L. W. Phillips and B. Sternthal. 1977. Age Differences in Information Processing: A Perspective on the Aged Consumer. Journal of Marketing Research 14, 4 (1977), 444-457.
38. S. Y. Rieh. 2007. Credibility: A Multidisciplinary Framework. Annual Review of Information Science and Technology 41 (2007), 307-364.
39. Y. Sakamoto. 2010. The Impact of Collective Opinion on Online Judgment. In Proc. 32nd Annual Conference of the Cognitive Science Society.
40. M. J. Salganik, P. S. Dodds, and D. J. Watts. 2006. Experimental Study of Inequality and Unpredictability in an Artificial Cultural Market. Science 311, 5762 (2006), 854-856. (Pubitemid 43228850)
41. T. A. Salthouse. 1991. Mediation of Adult Age Differences in Cognition by Reductions in Working Memory and Speed of Processing. Psychological Science 2, 179-183.
42. J. Schwarz and M. Morris. 2011. Augmenting Web Pages and Search Results to Support Credibility Assessment. In Proc. CHI 2011. ACM, 1245-1254.
43. J. Shon, J. Marshall, and M. A. Musen. 2000. The Impact of Displayed Awards on the Credibility and Retention of Web Site Information. In Proc. AMIA Symp. 2000. 794-798.
44. J. Sharit et al. 2008. Investigating the Roles of Knowledge and Cognitive Abilities in Older Adult Information Seeking on the Web. ACM Transactions on Computer-Human Interaction 15, 1 (2008), 1-25.
45. E. Sillence et al. 2006. A Framework for Understanding Trust Factors in Web-based Health Advice. International Journal of Human-Computer Studies 64, 8 (2006), 697-713.
46. E. Sillence et al. 2007. How Do Patients Evaluate and Make Use of Online Health Information? Social Science & Medicine 64, 9 (2007), 1853-1862. (Pubitemid 46541622)
47. S. S. Sundar. 2007. Technology and Credibility: Cognitive Heuristics Cued by Modality, Agency, Interactivity andNavigability. In M. Metzger and A. Flanagin (Eds.), Digital Media, Youth and Credibility.MacArthur Foundation Series on Digital Media and Learning. MIT Press, Cambridge, MA, 73-100.
48. S. F. Sydney. 2009. Generations Online in 2009, Pew Internet & American Life Project.
49. C. L. Toma. 2010. Perceptions of Trustworthiness Online: The Role of Visual and Textual Information. In Proc. CSCW 2010. ACM, 13-22.
50. S. Tseng and B. J. Fogg. 1999. Credibility and Computing Technology. Communication 42, 5 (1999), 39-44. (Pubitemid 129576737)
51. N. Unsworth, R. Heitz, J. Schrock, and R. Engle. 2005. An Automated Version of the Operation Span Task. Behavior Research Methods 37, 498-505. (Pubitemid 43014274)
52. J. B. Walther, Z. Wang, and T. Loh. 2004. The Effect of Top-Level Domains and Advertisements on Health Web Site Credibility . Journal of Medical Internet Research 6, 3 (2004), e24.
53. C. N. Wathen and J. Burkell. 2002. Believe It or Not: Factors Influencing Credibility on the Web. Journal of the American Society for Information Science and Technology 53, 2 (2002), 134-144. (Pubitemid 34138426)
54. Y. Yamamoto and K. Tanaka. 2011. Enhancing Credibility Judgment of Web Search Results. In Proc. CHI 2011. ACM, 1235-1244.
55. C. Yoon, C. Cole, and M. Lee. 2009. Consumer Decision Making and Aging: Current Knowledge and Future Directions. Journal of Consumer Psychology 19 (2009), 2-16.
56. H. Zhu, B. Huberman, and Y. Luon. 2012. To Switch or Not to Switch: Understanding Social Influence in Online Choices. In Proc. CHI 2012. 2257-2266.