메뉴 건너뛰기




Volumn 67, Issue 5, 2014, Pages 813-818

Value co-creation among hotels and disabled customers: An exploratory study

Author keywords

Disabled customers; Hospitality industry; Service dominant logic; Value co creation

Indexed keywords


EID: 84894258690     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2013.11.050     Document Type: Article
Times cited : (86)

References (24)
  • 1
    • 84856804590 scopus 로고    scopus 로고
    • Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
    • Aarikka-Stenroos L., Jaakkola E. Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process. Industrial Marketing Management 2012, 41:15-26.
    • (2012) Industrial Marketing Management , vol.41 , pp. 15-26
    • Aarikka-Stenroos, L.1    Jaakkola, E.2
  • 2
    • 77952926160 scopus 로고    scopus 로고
    • Value co-creation among retailers and consumers: New insights into the furniture market
    • Andreu L., Sanchez I., Mele C. Value co-creation among retailers and consumers: New insights into the furniture market. Journal of Retailing and Consumer Services 2010, 17:241-250.
    • (2010) Journal of Retailing and Consumer Services , vol.17 , pp. 241-250
    • Andreu, L.1    Sanchez, I.2    Mele, C.3
  • 3
    • 77955428143 scopus 로고    scopus 로고
    • Inherent complexity: Disability, accessible tourism and accommodation information preferences
    • Darcy S. Inherent complexity: Disability, accessible tourism and accommodation information preferences. Tourism Management 2010, 31:816-826.
    • (2010) Tourism Management , vol.31 , pp. 816-826
    • Darcy, S.1
  • 4
    • 84894244849 scopus 로고    scopus 로고
    • European Agency for Safwety and Health at Work, EASHW, (consult 12 dec 2013)
    • European Agency for Safwety and Health at Work, EASHW, (consult 12 dec 2013). https://osha.europa.eu/en/priority_groups/disability/faq.php.
  • 5
    • 46349107090 scopus 로고    scopus 로고
    • Service logic revisited: Who creates value? And who co-creates?
    • Grönroos C. Service logic revisited: Who creates value? And who co-creates?. European Business Review 2008, 20(4):298-314.
    • (2008) European Business Review , vol.20 , Issue.4 , pp. 298-314
    • Grönroos, C.1
  • 6
    • 84874191730 scopus 로고    scopus 로고
    • Critical service logic: Making sense of value creation and co-creation
    • Grönroos C., Voima P. Critical service logic: Making sense of value creation and co-creation. Journal of the Academy of Marketing Science 2013, 41(2):133-150.
    • (2013) Journal of the Academy of Marketing Science , vol.41 , Issue.2 , pp. 133-150
    • Grönroos, C.1    Voima, P.2
  • 8
    • 46349087110 scopus 로고    scopus 로고
    • Exit services marketing-Enter service marketing
    • Gummesson E. Exit services marketing-Enter service marketing. Journal of Customer Behaviour 2007, 6(2):113-141.
    • (2007) Journal of Customer Behaviour , vol.6 , Issue.2 , pp. 113-141
    • Gummesson, E.1
  • 9
    • 1542297853 scopus 로고    scopus 로고
    • The normative imperatives of business and marketing strategy: grounding strategy in resource-advantage theory
    • Hunt S.D., Derozier C. The normative imperatives of business and marketing strategy: grounding strategy in resource-advantage theory. Journal of Business & Industrial Marketing 2004, 19(1):5-22.
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.1 , pp. 5-22
    • Hunt, S.D.1    Derozier, C.2
  • 10
    • 84857407220 scopus 로고    scopus 로고
    • Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation
    • Karpen I.O., Bove L.L., Lukas B.A. Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation. Journal of Service Research 2012, 15(1):21-38.
    • (2012) Journal of Service Research , vol.15 , Issue.1 , pp. 21-38
    • Karpen, I.O.1    Bove, L.L.2    Lukas, B.A.3
  • 11
    • 84859700409 scopus 로고    scopus 로고
    • The voice of tourists with mobility disabilities: Insights from online customer complaint websites
    • Kim S.E., Lehto X.Y. The voice of tourists with mobility disabilities: Insights from online customer complaint websites. International Journal of Contemporary Hospitality Management 2012, 24(3):451-476.
    • (2012) International Journal of Contemporary Hospitality Management , vol.24 , Issue.3 , pp. 451-476
    • Kim, S.E.1    Lehto, X.Y.2
  • 12
    • 84862159864 scopus 로고    scopus 로고
    • Accommodating the needs of disabled hotel guests: Implications for guests and management
    • Kim W.G., Stonesifer H.W., Han J.S. Accommodating the needs of disabled hotel guests: Implications for guests and management. International Journal of Hospitality Management 2012, 31:1311-1317.
    • (2012) International Journal of Hospitality Management , vol.31 , pp. 1311-1317
    • Kim, W.G.1    Stonesifer, H.W.2    Han, J.S.3
  • 13
    • 18144382315 scopus 로고    scopus 로고
    • Offshoring in the new global political economy
    • Levy D. Offshoring in the new global political economy. Journal of Management Studies 2005, 42(3):685-693.
    • (2005) Journal of Management Studies , vol.42 , Issue.3 , pp. 685-693
    • Levy, D.1
  • 14
    • 33846332707 scopus 로고    scopus 로고
    • Competing through service: Insights from service-dominant logic
    • Lusch R.F., Vargo S.L., O'Brien M. Competing through service: Insights from service-dominant logic. Journal of Retailing 2007, 83(1):5-18.
    • (2007) Journal of Retailing , vol.83 , Issue.1 , pp. 5-18
    • Lusch, R.F.1    Vargo, S.L.2    O'Brien, M.3
  • 15
    • 54049095897 scopus 로고    scopus 로고
    • Customer integration-A key to an implementation perspective of service provision
    • Moeller S. Customer integration-A key to an implementation perspective of service provision. Journal of Service Research 2008, 11(2):197-210.
    • (2008) Journal of Service Research , vol.11 , Issue.2 , pp. 197-210
    • Moeller, S.1
  • 19
    • 70350145718 scopus 로고    scopus 로고
    • Service-dominant logic as a foundation for service science: Clarifications
    • Vargo S.L., Akaka M.A. Service-dominant logic as a foundation for service science: Clarifications. Service Science 2009, 1(1):32-41.
    • (2009) Service Science , vol.1 , Issue.1 , pp. 32-41
    • Vargo, S.L.1    Akaka, M.A.2
  • 20
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo S.L., Lusch R.F. Evolving to a new dominant logic for marketing. Journal of Marketing 2004, 68(1):1-17.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 21
    • 41849140849 scopus 로고    scopus 로고
    • From goods to service(s): Divergences and convergences of logics
    • Vargo S.L., Lusch R.F. From goods to service(s): Divergences and convergences of logics. Industrial Marketing Management 2008, 37(3):254-259.
    • (2008) Industrial Marketing Management , vol.37 , Issue.3 , pp. 254-259
    • Vargo, S.L.1    Lusch, R.F.2
  • 23
    • 84878144352 scopus 로고    scopus 로고
    • Customer value co-creation behavior: Scale development and validation
    • Yi Y., Gong T. Customer value co-creation behavior: Scale development and validation. Journal of Business Research 2013, 66:1279-1284.
    • (2013) Journal of Business Research , vol.66 , pp. 1279-1284
    • Yi, Y.1    Gong, T.2
  • 24
    • 0003259967 scopus 로고
    • Case study research
    • Sage Publications 2003, Newbury Park
    • Yin R.K. Case study research. Design and methods 1994, Sage Publications 2003, Newbury Park. 3rd ed.
    • (1994) Design and methods
    • Yin, R.K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.