메뉴 건너뛰기




Volumn 30, Issue 1, 2014, Pages 247-258

Healthy employees and service quality in health care settings;Empleados saludables y calidad de servicio en el sector sanitario

Author keywords

Efficacy beliefs; Engagement; Hospitals; Positive affect; Service quality

Indexed keywords


EID: 84891288075     PISSN: 02129728     EISSN: 16952294     Source Type: Journal    
DOI: 10.6018/analesps.30.1.143631     Document Type: Article
Times cited : (22)

References (81)
  • 1
    • 34547863885 scopus 로고    scopus 로고
    • Resilience and well-being in palliative care staff: A qualitative study of hospice nurses' experience of work
    • Ablett, J. R., y Jones, R. P. (2007). Resilience and well-being in palliative care staff: A qualitative study of hospice nurses' experience of work. Psycho-Oncology, 16, 733-740.
    • (2007) Psycho-Oncology , vol.16 , pp. 733-740
    • Ablett, J.R.1    Jones, R.P.2
  • 2
    • 84891322459 scopus 로고    scopus 로고
    • Cómo predicen las prácticas or-ganizacionales el engagement en el trabajo en equipo?: El rol de la confian-za organizacional
    • Acosta, H., Salanova, S., y Llorens, S. (2012). ¿Cómo predicen las prácticas or-ganizacionales el engagement en el trabajo en equipo?: El rol de la confian-za organizacional. Ciencia y Trabajo, 13, 125-134. http://www.cienciaytrabajo.cl/v2/index.html
    • (2012) Ciencia Y Trabajo , vol.13 , pp. 125-134
    • Acosta, H.1    Salanova, S.2    Llorens, S.3
  • 3
    • 33845722419 scopus 로고
    • Factor analysis and AIC
    • Akaike, H. (1987). Factor analysis and AIC. Psychometrika, 52, 317-332.
    • (1987) Psychometrika , vol.52 , pp. 317-332
    • Akaike, H.1
  • 7
  • 8
    • 0023020183 scopus 로고
    • The moderator-mediator variable dis-tinction in social psychological research: Conceptual, strategic and sta-tistical considerations
    • Baron, R. M., y Kenny, D. A. (1986). The moderator-mediator variable dis-tinction in social psychological research: Conceptual, strategic and sta-tistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 9
    • 63149135567 scopus 로고    scopus 로고
    • Testing and extending the group engage-ment model: Linkages between social identity, procedural justice, eco-nomic outcomes, and extrarole behavior
    • Blader, S. L., y Tyler, T. R. (2009). Testing and extending the group engage-ment model: Linkages between social identity, procedural justice, eco-nomic outcomes, and extrarole behavior. Journal of Applied Psychology, 94, 445-464.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 445-464
    • Blader, S.L.1    Tyler, T.R.2
  • 10
    • 0001233581 scopus 로고
    • Alternative ways of assessing model fit
    • K. A. Bollen y J. S. Long (Eds.), Newbury Park, CA: Sage
    • Browne, M. W., y Cudeck, R. (1993). Alternative ways of assessing model fit. En K. A. Bollen y J. S. Long (Eds.), Testing structural equation models (pp. 136-162). Newbury Park, CA: Sage.
    • (1993) Testing Structural Equation Models , pp. 136-162
    • Browne, M.W.1    Cudeck, R.2
  • 11
    • 0000225913 scopus 로고
    • Management practices, employees' satisfaction and per-ceptions of quality of service
    • Burke, R. J. (1995). Management practices, employees' satisfaction and per-ceptions of quality of service. Psychological Reports, 77, 748-750.
    • (1995) Psychological Reports , vol.77 , pp. 748-750
    • Burke, R.J.1
  • 12
    • 72249086758 scopus 로고    scopus 로고
    • How lead-ers cultivate social capital and nurture employee vigor: Implications for job performance
    • Carmeli, A., Ben-Hador, B., Waldman, D. A., y Rupp, D. E. (2009). How lead-ers cultivate social capital and nurture employee vigor: Implications for job performance. Journal of Applied Psychology, 94, 1553-1561.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 1553-1561
    • Carmeli, A.1    Ben-Hador, B.2    Waldman, D.A.3    Rupp, D.E.4
  • 13
    • 79951641315 scopus 로고    scopus 로고
    • Work engagement: A quantitative review and test of its relations with task and contextual per-formance
    • Christian, M. S., Garza, A. S., y Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual per-formance. Personnel Psychology, 64, 89-136.
    • (2011) Personnel Psychology , vol.64 , pp. 89-136
    • Christian, M.S.1    Garza, A.S.2    Slaughter, J.E.3
  • 14
    • 66949113297 scopus 로고    scopus 로고
    • Hap-piness unpacked: Positive emotions increase life satisfaction by building resilience
    • Cohn, M., Fredrickson, B., Brown, S., Mikels, J., y Conway, A. (2009). Hap-piness unpacked: positive emotions increase life satisfaction by building resilience. Emotion, 9, 361-368.
    • (2009) Emotion , vol.9 , pp. 361-368
    • Cohn, M.1    Fredrickson, B.2    Brown, S.3    Mikels, J.4    Conway, A.5
  • 15
    • 85010224867 scopus 로고
    • New work attitude measures of trust, organiza-tional commitment and personal need non-fulfillment
    • Cook, J., y Wall, T. (1980). New work attitude measures of trust, organiza-tional commitment and personal need non-fulfillment. Journal of Occupa-tional Psychology, 53, 39-52.
    • (1980) Journal of Occupa-tional Psychology , vol.53 , pp. 39-52
    • Cook, J.1    Wall, T.2
  • 16
    • 84973728350 scopus 로고
    • Healthy mind; Healthy organization - A proactive approach to occupational stress
    • Cooper, C. L., y Cartwright, S. (1994). Healthy mind; Healthy organization - A proactive approach to occupational stress. Human Relations, 47, 455-471.
    • (1994) Human Relations , vol.47 , pp. 455-471
    • Cooper, C.L.1    Cartwright, S.2
  • 17
    • 84876531897 scopus 로고    scopus 로고
    • Liderazgo transforma-cional y desempeño grupal: Unidos por el engagement grupal
    • en prensa
    • Cruz, V., Salanova, M., y Martínez, I. M. (en prensa). Liderazgo transforma-cional y desempeño grupal: Unidos por el engagement grupal. Revista de Psicología Social.
    • Revista De Psicología Social
    • Cruz, V.1    Salanova, M.2    Martínez, I.M.3
  • 18
    • 33750595152 scopus 로고    scopus 로고
    • Resiliencia y el modelo Burnout-Engagement en cuidadores formales de ancianos
    • De Lucena Carvalho, V., Calvo, B., Martín, L., Campos, F., y Castillo, I. (2006). Resiliencia y el modelo Burnout-Engagement en cuidadores formales de ancianos. Psicothema, 18, 791-796.
    • (2006) Psicothema , vol.18 , pp. 791-796
    • De Lucena Carvalho, V.1    Calvo, B.2    Martín, L.3    Campos, F.4    Castillo, I.5
  • 21
    • 85043904715 scopus 로고    scopus 로고
    • The role of positive emotions in positive psychology The broaden-and-build theory of positive emotions
    • Fredrickson, B. (2001). The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. The American Psy-chologist, 56, 218-226.
    • (2001) The American Psychologist , vol.56 , pp. 218-226
    • Fredrickson, B.1
  • 22
    • 77957365804 scopus 로고    scopus 로고
    • Happy, healthy, and productive: The role of detachment from work during nonwork time
    • Fritz, C., Yankelevich, M., Zarubin, A., y Barger, P. (2010). Happy, healthy, and productive: The role of detachment from work during nonwork time. Journal of Applied Psychology, 95, 977-983.
    • (2010) Journal of Applied Psychology , vol.95 , pp. 977-983
    • Fritz, C.1    Yankelevich, M.2    Zarubin, A.3    Barger, P.4
  • 23
    • 33748488478 scopus 로고    scopus 로고
    • Is doctors' ability to identify cancer pa-tients' worry and wish for information related to doctors' self-efficacy with regard to communicating about difficult matters?
    • Fröjd, C., y Von Essen, L. (2006). Is doctors' ability to identify cancer pa-tients' worry and wish for information related to doctors' self-efficacy with regard to communicating about difficult matters? European Journal of Cancer Care, 15, 371-378.
    • (2006) European Journal of Cancer Care , vol.15 , pp. 371-378
    • Fröjd, C.1    von Essen, L.2
  • 24
    • 77952431168 scopus 로고    scopus 로고
    • Positive psychology in the workplace
    • Froman, L. (2010). Positive psychology in the workplace. Journal of Adult De-velopment, 17, 59-69.
    • (2010) Journal of Adult De-velopment , vol.17 , pp. 59-69
    • Froman, L.1
  • 25
    • 0001361982 scopus 로고    scopus 로고
    • Person-organization fit and contex-tual performance: Do shared values matter
    • Goodman, S. A., y Svyantek, D. (1999). Person-organization fit and contex-tual performance: Do shared values matter. Journal of Vocational Behavior, 55, 254-275.
    • (1999) Journal of Vocational Behavior , vol.55 , pp. 254-275
    • Goodman, S.A.1    Svyantek, D.2
  • 26
    • 0027996055 scopus 로고
    • Ability to solve problems, professionalism, management, empathy, and working capacity in occupational therapy: The professional self description form
    • Gullberg, M. T., Olsson, H. M., Alenfelt, G., e Ivarsson, A. (1994). Ability to solve problems, professionalism, management, empathy, and working capacity in occupational therapy: The professional self description form. Scandinavian Journal of Caring Sciences, 8, 173-178.
    • (1994) Scandinavian Journal of Caring Sciences , vol.8 , pp. 173-178
    • Gullberg, M.T.1    Olsson, H.M.2    Alenfelt, G.3    Ivarsson, A.4
  • 27
    • 33745438208 scopus 로고    scopus 로고
    • Same but different? Can work engagement be discriminated from job involvement and organizational commitment?
    • Hallberg, U. E., y Schaufeli, W. B. (2006). Same but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist, 11, 119-127.
    • (2006) European Psychologist , vol.11 , pp. 119-127
    • Hallberg, U.E.1    Schaufeli, W.B.2
  • 29
    • 0036339914 scopus 로고    scopus 로고
    • Business-unit-level rela-tionship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis
    • Harter, J. K., Schmidt, F. L., y Hayes, T. L. (2002). Business-unit-level rela-tionship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, 268-279.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 268-279
    • Harter, J.K.1    Schmidt, F.L.2    Hayes, T.L.3
  • 30
    • 0030822925 scopus 로고    scopus 로고
    • Toward terminological conceptual, and statistical clarity in the study of mediators and moderators: Examples from the child-clinical and pediatric psychology literatures
    • Holmbeck, G. N. (1997). Toward terminological conceptual, and statistical clarity in the study of mediators and moderators: Examples from the child-clinical and pediatric psychology literatures. Journal of Consulting and Clinical Psychology, 65, 599-610.
    • (1997) Journal of Consulting and Clinical Psychology , vol.65 , pp. 599-610
    • Holmbeck, G.N.1
  • 31
    • 0000149880 scopus 로고
    • The structural equation modeling approach: Basic con-cepts and fundamental issues
    • R. H. Hoyle (Ed.), Thousand Oaks, Ca: Sage
    • Hoyle, R. H. (1995). The structural equation modeling approach: Basic con-cepts and fundamental issues. En R. H. Hoyle (Ed.), Structural Equation Modeling, Concepts, Issues and applications (pp. 1-15). Thousand Oaks, Ca: Sage.
    • (1995) Structural Equation Modeling, Concepts, Issues and Applications , pp. 1-15
    • Hoyle, R.H.1
  • 32
    • 0032262444 scopus 로고    scopus 로고
    • Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification
    • Hu, L., y Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3, 424-453.
    • (1998) Psychological Methods , vol.3 , pp. 424-453
    • Hu, L.1    Bentler, P.M.2
  • 34
    • 0038717609 scopus 로고    scopus 로고
    • Educating for professionalism: Trainees' emotional experiences on IM and pediatrics inpatient wards
    • Kasman, D. L., Fryer-Edwards, K., y Braddock, C. (2003). Educating for professionalism: Trainees' emotional experiences on IM and pediatrics inpatient wards. Academic Medicine, 78, 730-741.
    • (2003) Academic Medicine , vol.78 , pp. 730-741
    • Kasman, D.L.1    Fryer-Edwards, K.2    Braddock, C.3
  • 37
    • 84982063841 scopus 로고
    • The construction of a new type of attitude measure
    • Kunin, T. (1955). The construction of a new type of attitude measure. Per-sonnel Psychology, 8, 65-67.
    • (1955) Per-sonnel Psychology , vol.8 , pp. 65-67
    • Kunin, T.1
  • 38
    • 84859008740 scopus 로고    scopus 로고
    • Staff nurse work engagement in Canadian hospital settings: The influence of workplace empowerment and six areas of worklife
    • S. L. Albrecht (Ed.), Northampton, MA US: Edward Elgar Publishing
    • Laschinger, H. S. (2010). Staff nurse work engagement in Canadian hospital settings: The influence of workplace empowerment and six areas of worklife. En S. L. Albrecht (Ed.), Handbook of employee engagement: Perspec-tives, issues, research and practice (pp. 309-322). Northampton, MA US: Edward Elgar Publishing.
    • (2010) Handbook of Employee Engagement: Perspec-tives, Issues, Research and Practice , pp. 309-322
    • Laschinger, H.S.1
  • 39
    • 77951532032 scopus 로고    scopus 로고
    • Effects of self-efficacy, affectivity and collective ef-ficacy on nursing performance of hospital nurses
    • Lee, T., y Ko, Y. (2010). Effects of self-efficacy, affectivity and collective ef-ficacy on nursing performance of hospital nurses. Journal of Advanced Nursing, 66, 839-848.
    • (2010) Journal of Advanced Nursing , vol.66 , pp. 839-848
    • Lee, T.1    Ko, Y.2
  • 40
    • 63149180628 scopus 로고    scopus 로고
    • Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality
    • Liao, H., Toya, K., Lepak, D. P., y Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work sys-tems and influence processes on service quality. Journal of Applied Psy-chology, 94, 371-391.
    • (2009) Journal of Applied Psy-chology , vol.94 , pp. 371-391
    • Liao, H.1    Toya, K.2    Lepak, D.P.3    Hong, Y.4
  • 43
    • 84876523245 scopus 로고    scopus 로고
    • Liderazgo transformacional y capital psicológico positivo: Un estudio de caso en una empresa de la construcción
    • Llorens, S., Salanova, M., y Losilla, J. (2009). Liderazgo transformacional y capital psicológico positivo: Un estudio de caso en una empresa de la construcción. Directivos construcción, 220, 48-55.
    • (2009) Directivos Construcción , vol.220 , pp. 48-55
    • Llorens, S.1    Salanova, M.2    Losilla, J.3
  • 44
    • 33747774809 scopus 로고    scopus 로고
    • Does a positive gain spiral of resources, efficacy beliefs and engagement exist?
    • Llorens, S., Schaufeli, W. B., Bakker, A. B., y Salanova, M. (2007). Does a positive gain spiral of resources, efficacy beliefs and engagement exist? Computers in Human Behavior, 23, 825-841.
    • (2007) Computers In Human Behavior , vol.23 , pp. 825-841
    • Llorens, S.1    Schaufeli, W.B.2    Bakker, A.B.3    Salanova, M.4
  • 46
    • 0013118140 scopus 로고    scopus 로고
    • Power analysis and determination of sample size for covariance structure modeling
    • MacCallum, R. C., Browne, M. W., y Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 2, 130-149.
    • (1996) Psychological Methods , vol.2 , pp. 130-149
    • Maccallum, R.C.1    Browne, M.W.2    Sugawara, H.M.3
  • 48
    • 36749004976 scopus 로고    scopus 로고
    • The moderating effect of passion on the relation between activity engagement and positive affect
    • Mageau, G. A., y Vallerand, R. J. (2007). The moderating effect of passion on the relation between activity engagement and positive affect. Motiva-tion and Emotion, 31, 312-321.
    • (2007) Motiva-tion and Emotion , vol.31 , pp. 312-321
    • Mageau, G.A.1    Vallerand, R.J.2
  • 49
    • 0001816371 scopus 로고    scopus 로고
    • An evaluation of Incremental Fit Indices: A clarification of mathematical and empirical properties
    • G. A. Marcoulides y R. E. Schumacker (Eds.), Mahwah, NJ: Lawrence Erl-baum Associates
    • Marsh, H. W., Balla, J. R., y Hau, K. T. (1996). An evaluation of Incremental Fit Indices: A clarification of mathematical and empirical properties. En G. A. Marcoulides y R. E. Schumacker (Eds.), Advanced structural equation modeling: Issues and techniques (pp. 315-353). Mahwah, NJ: Lawrence Erl-baum Associates.
    • (1996) Advanced Structural Equation Modeling: Issues and Techniques , pp. 315-353
    • Marsh, H.W.1    Balla, J.R.2    Hau, K.T.3
  • 50
    • 77956279404 scopus 로고    scopus 로고
    • An ex-ploratory study of resilience and job satisfaction among psychiatric nurses working in inpatient units
    • Matos, P. S., Neushotz, L. A., Griffin, M., y Fitzpatrick, J. J. (2010). An ex-ploratory study of resilience and job satisfaction among psychiatric nurses working in inpatient units. International Journal of Mental Health Nursing, 19, 307-312.
    • (2010) International Journal of Mental Health Nursing , vol.19 , pp. 307-312
    • Matos, P.S.1    Neushotz, L.A.2    Griffin, M.3    Fitzpatrick, J.J.4
  • 53
    • 0001312089 scopus 로고
    • SERVQUAL: A multi-ple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V., y Berry, L. L. (1988). SERVQUAL: A multi-ple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 54
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., y Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    Mackenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 55
    • 13844271275 scopus 로고    scopus 로고
    • SPSS ans SAS procedures for estimat-ing indirect effects in simple mediation models
    • Preacher, K. J., y Hayes, A. F. (2004). SPSS ans SAS procedures for estimat-ing indirect effects in simple mediation models. Behavior Research Methods, 36, 717-731.
    • (2004) Behavior Research Methods , vol.36 , pp. 717-731
    • Preacher, K.J.1    Hayes, A.F.2
  • 56
    • 84992932637 scopus 로고
    • Going to extremes: Manag-ing service encounters and assessing provider performance
    • Price, L. L., Arnould, E. J., y Tierney, P. (1995). Going to extremes: Manag-ing service encounters and assessing provider performance. Journal of Marketing, 59, 83-97.
    • (1995) Journal of Marketing , vol.59 , pp. 83-97
    • Price, L.L.1    Arnould, E.J.2    Tierney, P.3
  • 57
    • 21344489863 scopus 로고
    • Defining quality: Alternatives and im-plications
    • Reeves, C. A., y Bednar, D. A. (1994). Defining quality: Alternatives and im-plications. Academy of Management Review, 19, 419-445.
    • (1994) Academy of Management Review , vol.19 , pp. 419-445
    • Reeves, C.A.1    Bednar, D.A.2
  • 58
    • 78549268134 scopus 로고    scopus 로고
    • Personalidad resistente, autoeficacia y estado general de salud en profesionales de enfermería de cuidados intensivos y urgencias
    • Ríos-Rísquez, M., Meca, J., y Fernández, C. (2010). Personalidad resistente, autoeficacia y estado general de salud en profesionales de enfermería de cuidados intensivos y urgencias. Psicothema, 22, 600-605.
    • (2010) Psicothema , vol.22 , pp. 600-605
    • Ríos-Rísquez, M.1    Meca, J.2    Fernández, C.3
  • 59
    • 80052996380 scopus 로고    scopus 로고
    • Organizaciones saludables: Una aproximación desde la psicología positiva
    • Vázquez y Hervás (Eds.), Bilbao, España: Desclée de Brouwer
    • Salanova, M. (2008).Organizaciones saludables: una aproximación desde la psicología positiva. En Vázquez y Hervás (Eds.), Psicología positiva aplica-da (pp. 403-458). Bilbao, España: Desclée de Brouwer.
    • (2008) Psicología Positiva Aplica-da , pp. 403-458
    • Salanova, M.1
  • 60
    • 29444454899 scopus 로고    scopus 로고
    • Linking organizational re-sources and work engagement to employee performance and customer loyalty: The mediation of service climate
    • Salanova, M., Agut, S., y Peiró, J. M. (2005). Linking organizational re-sources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, 1217-1227.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1217-1227
    • Salanova, M.1    Agut, S.2    Peiró, J.M.3
  • 61
    • 0037608818 scopus 로고    scopus 로고
    • Perceived collective efficacy, subjective well-being, and task performance among electronic work groups: An experimental study
    • Salanova, M., Llorens, S., Cifre, E., Martínez, I. M., y Schaufeli, W. B. (2003). Perceived collective efficacy, subjective well-being, and task performance among electronic work groups: An experimental study. Small Group Re-search, 34, 43-73.
    • (2003) Small Group Re-search , vol.34 , pp. 43-73
    • Salanova, M.1    Llorens, S.2    Cifre, E.3    Martínez, I.M.4    Schaufeli, W.B.5
  • 62
    • 84871487463 scopus 로고    scopus 로고
    • We need a He-ro! Towards a validation of the Healthy & Resilient Organization (HE-RO) model
    • Salanova, M., Llorens, S., Cifre, E., y Martínez, I. M. (2012). We need a He-ro! Towards a validation of the Healthy & Resilient Organization (HE-RO) model. Group & Organization Management, 37, 785-822.
    • (2012) Group & Organization Management , vol.37 , pp. 785-822
    • Salanova, M.1    Llorens, S.2    Cifre, E.3    Martínez, I.M.4
  • 63
    • 79952051268 scopus 로고    scopus 로고
    • Yes, I can, I feel good, and I just do it! On gain cycles and spirals of efficacy beliefs, affect, and engagement
    • Salanova, M., Llorens, S., y Schaufeli, W. B. (2011). Yes, I can, I feel good, and I just do it! On gain cycles and spirals of efficacy beliefs, affect, and engagement. Applied Psychology: An International Review, 60, 255-285.
    • (2011) Applied Psychology: An International Review , vol.60 , pp. 255-285
    • Salanova, M.1    Llorens, S.2    Schaufeli, W.B.3
  • 64
    • 84862874768 scopus 로고    scopus 로고
    • Success breeds success, es-pecially when self-efficacy is related to an internal attribution of causali-ty
    • Salanova, M., Martínez, I., y Llorens, S. (2012). Success breeds success, es-pecially when self-efficacy is related to an internal attribution of causali-ty. Estudios de Psicología, 33, 151-165.
    • (2012) Estudios De Psicología , vol.33 , pp. 151-165
    • Salanova, M.1    Martínez, I.2    Llorens, S.3
  • 67
    • 0037486508 scopus 로고    scopus 로고
    • The measurement of engagement and burnout: A two sample confirma-tory factor analytic approach
    • Schaufeli, W. B., Salanova, M., Gonzalez-Romá, V., y Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirma-tory factor analytic approach. Journal of Happiness Studies, 3, 71-92.
    • (2002) Journal of Happiness Studies , vol.3 , pp. 71-92
    • Schaufeli, W.B.1    Salanova, M.2    Gonzalez-Romá, V.3    Bakker, A.B.4
  • 68
    • 84890610440 scopus 로고    scopus 로고
    • On the differences between work engagement and workaholism
    • R. J. Burke (Ed.), Northhampton, UK: Edward Elgar
    • Schaufeli, W. B., Taris, T. W., y Bakker, A. (2006). Dr. Jekyll and Mr. Hide: On the differences between work engagement and workaholism. En R. J. Burke (Ed.), Research companion to working time and work addiction (pp. 193-217). Northhampton, UK: Edward Elgar.
    • (2006) Research Companion to Working Time and Work Addiction , pp. 193-217
    • Schaufeli, W.B.1    Taris, T.W.2    Bakker, A.3
  • 70
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replication and extension
    • Schneider, B., y Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psycholo-gy, 70, 423-433.
    • (1985) Journal of Applied Psycholo-gy , vol.70 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 71
    • 84875514169 scopus 로고    scopus 로고
    • Mediation in experimental and non-experimental studies: New procedures and recommendations
    • Shrout, P. E., y Bolger, N. (2002). Mediation in experimental and non-experimental studies: New procedures and recommendations. Psychologi-cal Methods, 7, 422-445.
    • (2002) Psychologi-cal Methods , vol.7 , pp. 422-445
    • Shrout, P.E.1    Bolger, N.2
  • 72
    • 0002037905 scopus 로고
    • Asymptotic confidence intervals for indirect effects in structural equation models
    • S. Leinhardt (Ed.), Washington, DC: American Sociological Association
    • Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. En S. Leinhardt (Ed.), Sociological methodology (pp. 290-312). Washington, DC: American Sociological Association.
    • (1982) Sociological Methodology , pp. 290-312
    • Sobel, M.E.1
  • 73
    • 84857020772 scopus 로고    scopus 로고
    • Teams make it work: How team work engagement mediates between social re-sources and performance in teams
    • Torrente, P., Salanova, M., Llorens, S., y Schaufeli, W. B. (2012). Teams make it work: How team work engagement mediates between social re-sources and performance in teams. Psicothema, 24, 106-112.
    • (2012) Psicothema , vol.24 , pp. 106-112
    • Torrente, P.1    Salanova, M.2    Llorens, S.3    Schaufeli, W.B.4
  • 75
    • 33947600328 scopus 로고    scopus 로고
    • The effects of group composition of self-efficacy and collective efficacy on computer-supported collaborative learning
    • Wang, S., y Lin, S. J. (2007). The effects of group composition of self-efficacy and collective efficacy on computer-supported collaborative learning. Computers in Human Behavior, 23, 2256-2268.
    • (2007) Computers In Human Behavior , vol.23 , pp. 2256-2268
    • Wang, S.1    Lin, S.J.2
  • 76
    • 84986651427 scopus 로고
    • The measurement of well-being and other aspects of mental health
    • Warr, P. (1990). The measurement of well-being and other aspects of mental health. Journal of Occupational Psychology, 63, 193-210.
    • (1990) Journal of Occupational Psychology , vol.63 , pp. 193-210
    • Warr, P.1
  • 77
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The PANAS scales
    • Watson, D., Clark, L. A., y Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 1063-1070
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 79
    • 72149121272 scopus 로고    scopus 로고
    • Students' views on factors affecting empathy in medical education
    • Winseman, J., Malik, A., Morison, J., y Balkoski, V. (2009). Students' views on factors affecting empathy in medical education. Academic Psychiatry, 33, 484-491.
    • (2009) Academic Psychiatry , vol.33 , pp. 484-491
    • Winseman, J.1    Malik, A.2    Morison, J.3    Balkoski, V.4
  • 81
    • 34249780353 scopus 로고    scopus 로고
    • How job and personal resources influence work engagement and finan-cial turnover: A diary study in a Greek fast-food company
    • Xanthopoulou, D., Bakker, A. B., Demerouti, E., y Schaufeli, W. B. (2007). How job and personal resources influence work engagement and finan-cial turnover: A diary study in a Greek fast-food company. International Journal of Stress Management, 14, 121-141.
    • (2007) International Journal of Stress Management , vol.14 , pp. 121-141
    • Xanthopoulou, D.1    Bakker, A.B.2    Demerouti, E.3    Schaufeli, W.B.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.