메뉴 건너뛰기




Volumn 13, Issue 1, 2014, Pages 81-100

Current Human Resource Management Practices in the New Zealand Hotel Sector

Author keywords

hotels; human resources; New Zealand; strategy

Indexed keywords


EID: 84890022465     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1080/15332845.2013.807395     Document Type: Article
Times cited : (9)

References (67)
  • 1
    • 84890110940 scopus 로고    scopus 로고
    • Accommodation sector profile, Retrieved from n.d
    • Accommodation sector profile. n.d. Retrieved from http://www.med.govt.nz/sectors-industries/tourism/tourism-research-data/other-research-and-reports/sector-profiles#Accommodation_Sector_Profiles
  • 3
    • 33645659146 scopus 로고    scopus 로고
    • Human resource management and performance in the Barbados hotel industry
    • Alleyne, P., Doherty, L. and Greenidge, D. 2006b. Human resource management and performance in the Barbados hotel industry. Hospitality Management, 25 (4): 623 - 646.
    • (2006) Hospitality Management , vol.25 , Issue.4 , pp. 623-646
    • Alleyne, P.1    Doherty, L.2    Greenidge, D.3
  • 4
    • 61349202838 scopus 로고    scopus 로고
    • The effect of SHRM practices on perceived firm financial performance: Some initial evidence from Australia
    • Andersen, K. K., Cooper, B. K. and Zhu, C. J. 2007. The effect of SHRM practices on perceived firm financial performance: Some initial evidence from Australia. Asia Pacific Journal of Human Resource, 45 (2): 168 - 179.
    • (2007) Asia Pacific Journal of Human Resource , vol.45 , Issue.2 , pp. 168-179
    • Andersen, K.K.1    Cooper, B.K.2    Zhu, C.J.3
  • 6
    • 0035605580 scopus 로고    scopus 로고
    • The impact of globalization on HRM: The case of South Korea
    • Bae, J. and Rowley, C. 2001. The impact of globalization on HRM: The case of South Korea. Journal of World Business, 36 (4): 402 - 428.
    • (2001) Journal of World Business , vol.36 , Issue.4 , pp. 402-428
    • Bae, J.1    Rowley, C.2
  • 7
    • 28344434886 scopus 로고    scopus 로고
    • Small firms, big ideas: The adoption of human resource management in Australian small firms
    • Bartram, T. 2005. Small firms, big ideas: The adoption of human resource management in Australian small firms. Asia Pacific Journal of Human Resources, 43 (1): 137 - 154.
    • (2005) Asia Pacific Journal of Human Resources , vol.43 , Issue.1 , pp. 137-154
    • Bartram, T.1
  • 8
    • 0032014620 scopus 로고    scopus 로고
    • An examination of factors associated with the integration of human resource management and strategic decision making
    • Bennett, N., Ketchen, D. J. Jr. and Schultz, E. B. 1998. An examination of factors associated with the integration of human resource management and strategic decision making. Human Resource Management, 37 (1): 3 - 16.
    • (1998) Human Resource Management , vol.37 , Issue.1 , pp. 3-16
    • Bennett, N.1    Ketchen Jr., D.J.2    Schultz, E.B.3
  • 10
    • 44949104946 scopus 로고    scopus 로고
    • The New Zealand hotel industry-Vacancies increase while applicant numbers and calibre decrease
    • Brien, A. 2004. The New Zealand hotel industry-Vacancies increase while applicant numbers and calibre decrease. International Journal of Hospitality & Tourism Administration, 5 (1): 87 - 104.
    • (2004) International Journal of Hospitality & Tourism Administration , vol.5 , Issue.1 , pp. 87-104
    • Brien, A.1
  • 11
    • 0033474648 scopus 로고    scopus 로고
    • If HR were really strategically proactive: Present and future directions in HR's contribution to competitive advantage
    • Brockbank, W. 1999. If HR were really strategically proactive: Present and future directions in HR's contribution to competitive advantage. Human Resource Management, 38 (4): 337 - 352.
    • (1999) Human Resource Management , vol.38 , Issue.4 , pp. 337-352
    • Brockbank, W.1
  • 12
    • 84982018317 scopus 로고
    • Strategy and human resource management integration in fast growth versus other mid-sized firms
    • Buller, P. F. and Napier, N. K. 1993. Strategy and human resource management integration in fast growth versus other mid-sized firms. British Journal of Management, 4 (2): 77 - 90.
    • (1993) British Journal of Management , vol.4 , Issue.2 , pp. 77-90
    • Buller, P.F.1    Napier, N.K.2
  • 13
    • 35548978609 scopus 로고    scopus 로고
    • The impact of HRM practices on organizational performance in the Indian hotel industry
    • Chand, M. and Katou, A. A. 2007. The impact of HRM practices on organizational performance in the Indian hotel industry. Employee Relations, 29 (6): 576 - 594.
    • (2007) Employee Relations , vol.29 , Issue.6 , pp. 576-594
    • Chand, M.1    Katou, A.A.2
  • 15
    • 0012546480 scopus 로고    scopus 로고
    • How critical is internal customer orientation to market orientation?
    • Conduit, J. and Mavondo, F. T. 2001. How critical is internal customer orientation to market orientation?. Journal of Business Research, 51 (1): 11 - 24.
    • (2001) Journal of Business Research , vol.51 , Issue.1 , pp. 11-24
    • Conduit, J.1    Mavondo, F.T.2
  • 16
    • 34247268291 scopus 로고    scopus 로고
    • High performance work practices and competitive advantage in the Irish hospitality sector
    • Connolly, P. and McGing, G. 2007. High performance work practices and competitive advantage in the Irish hospitality sector. International Journal of Contemporary Hospitality Management, 19 (3): 201 - 210.
    • (2007) International Journal of Contemporary Hospitality Management , vol.19 , Issue.3 , pp. 201-210
    • Connolly, P.1    McGing, G.2
  • 17
    • 84998014293 scopus 로고    scopus 로고
    • The impact of work-related goals on hospitality industry employee variables
    • Crawford, A. and Hubbard, S. 2008. The impact of work-related goals on hospitality industry employee variables. Tourism and Hospitality Research, 8 (2): 116 - 124.
    • (2008) Tourism and Hospitality Research , vol.8 , Issue.2 , pp. 116-124
    • Crawford, A.1    Hubbard, S.2
  • 18
    • 84986057996 scopus 로고    scopus 로고
    • The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: A comparative study
    • Doug, D., Ruth, T. and Savery, L. 2001. The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: A comparative study. Journal of European Industrial Training, 25 (6/7): 366 - 373.
    • (2001) Journal of European Industrial Training , vol.25 , Issue.6-7 , pp. 366-373
    • Doug, D.1    Ruth, T.2    Savery, L.3
  • 19
    • 84977311124 scopus 로고
    • Bringing human resources into the strategy formulation process
    • Dyer, L. 1983. Bringing human resources into the strategy formulation process. Human Resource Management, 22 (3): 257 - 271.
    • (1983) Human Resource Management , vol.22 , Issue.3 , pp. 257-271
    • Dyer, L.1
  • 20
    • 84890036585 scopus 로고    scopus 로고
    • Food & beverage service sector productivity study, Retrieved from
    • Food & beverage service sector productivity study. 2007. Retrieved from http://www.nztri.org/sites/default/files/Food_Beverage_Service_Report_Final.pdf
    • (2007)
  • 21
    • 0032015040 scopus 로고    scopus 로고
    • Why doesn't this HR department get any respect?
    • Galford, R. 1998. " Why doesn't this HR department get any respect? ". In Harvard Business Review, March-April 24 - 39.
    • (1998) Harvard Business Review, March-April , pp. 24-39
    • Galford, R.1
  • 22
    • 84861802531 scopus 로고    scopus 로고
    • The role of strategic groups in understanding strategic human resource management
    • Gannon, J. M., Doherty, L. and Roper, A. 2012. The role of strategic groups in understanding strategic human resource management. Personal Review, 41 (4): 513 - 546.
    • (2012) Personal Review , vol.41 , Issue.4 , pp. 513-546
    • Gannon, J.M.1    Doherty, L.2    Roper, A.3
  • 23
    • 1642618142 scopus 로고    scopus 로고
    • The relationship between hotel companies and travel agencies: An empirical assessment of the United States market
    • Garcia-Falcon, J. M. and Medina-Munoz, D. 1999. The relationship between hotel companies and travel agencies: An empirical assessment of the United States market. The Service Industries Journal, 19 (4): 102 - 122.
    • (1999) The Service Industries Journal , vol.19 , Issue.4 , pp. 102-122
    • Garcia-Falcon, J.M.1    Medina-Munoz, D.2
  • 24
    • 0035590673 scopus 로고    scopus 로고
    • Communication and consultation in a greenfield site company
    • Glover, L. 2001. Communication and consultation in a greenfield site company. Personnel Review, 30 (3): 297 - 316.
    • (2001) Personnel Review , vol.30 , Issue.3 , pp. 297-316
    • Glover, L.1
  • 25
    • 17744392758 scopus 로고    scopus 로고
    • Web-based and mail surveys: A comparison of response, data, and cost
    • Griffis, S. E., Goldsby, T. J. and Cooper, M. 2003. Web-based and mail surveys: A comparison of response, data, and cost. Journal of Business Logistics, 24 (2): 237 - 258.
    • (2003) Journal of Business Logistics , vol.24 , Issue.2 , pp. 237-258
    • Griffis, S.E.1    Goldsby, T.J.2    Cooper, M.3
  • 26
    • 0442280560 scopus 로고
    • Human resource management in Greenfield sites: Preliminary survey results
    • London, UK, London, UK,: LSE
    • Guest, D. E. and Hoque, K. 1994. " Human resource management in Greenfield sites: Preliminary survey results ". In CEP Working Paper No. 530, London, UK: LSE.
    • (1994) CEP Working Paper No. 530
    • Guest, D.E.1    Hoque, K.2
  • 27
    • 1142276106 scopus 로고    scopus 로고
    • Partnership with internal customers-A way to achieve increased commitment
    • Harnesk, R. 2004. Partnership with internal customers-A way to achieve increased commitment. The TQM Magazine, 16 (1): 26 - 32.
    • (2004) The TQM Magazine , vol.16 , Issue.1 , pp. 26-32
    • Harnesk, R.1
  • 28
    • 2342622522 scopus 로고    scopus 로고
    • Changing patterns of HRM and employment relations in New Zealand: The large hotel industry
    • Haynes, P. and Fryer, G. 1999. Changing patterns of HRM and employment relations in New Zealand: The large hotel industry. Asia Pacific Journal of Human Resources, 37 (2): 33 - 43.
    • (1999) Asia Pacific Journal of Human Resources , vol.37 , Issue.2 , pp. 33-43
    • Haynes, P.1    Fryer, G.2
  • 29
    • 17644369895 scopus 로고    scopus 로고
    • More form than substance? Collective bargaining and employee voice in the Auckland luxury hotel industry
    • Haynes, P. and Fryer, G. 2000. More form than substance? Collective bargaining and employee voice in the Auckland luxury hotel industry. International Journal of Employment Studies, 9 (2): 109 - 129.
    • (2000) International Journal of Employment Studies , vol.9 , Issue.2 , pp. 109-129
    • Haynes, P.1    Fryer, G.2
  • 30
    • 0033197277 scopus 로고    scopus 로고
    • Human resource management and performance in the UK hotel industry
    • Hoque, K. 1999. Human resource management and performance in the UK hotel industry. British Journal of Industrial Relations, 3 (3): 419 - 443.
    • (1999) British Journal of Industrial Relations , vol.3 , Issue.3 , pp. 419-443
    • Hoque, K.1
  • 32
    • 84890085541 scopus 로고    scopus 로고
    • Hospitality Standards Institute, Retrieved from
    • Hospitality Standards Institute. 2007. An employment profile of the hospitality industry 2007 Retrieved from http://ssl.ebits.co.nz/hsi/Resource.aspx?ID=762
    • (2007) An employment profile of the hospitality industry 2007
  • 33
    • 84890020859 scopus 로고    scopus 로고
    • International Telecommunication Union, Retrieved from n.d
    • International Telecommunication Union. n.d. Retrieved from http://www.itu.int/net/home/index.aspx
  • 34
    • 0003087493 scopus 로고    scopus 로고
    • Turnover culture in the hospitality industry
    • Iverson, R. D. and Deery, M. 1997. Turnover culture in the hospitality industry. Human Resource Management Journal, 7 (4): 71 - 82.
    • (1997) Human Resource Management Journal , vol.7 , Issue.4 , pp. 71-82
    • Iverson, R.D.1    Deery, M.2
  • 35
    • 0031499611 scopus 로고    scopus 로고
    • Determining effective follow-up of email surveys
    • Kittleson, M. J. 1997. Determining effective follow-up of email surveys. American Journal of Health Behavior, 21 (3): 193 - 196.
    • (1997) American Journal of Health Behavior , vol.21 , Issue.3 , pp. 193-196
    • Kittleson, M.J.1
  • 36
    • 33144460360 scopus 로고    scopus 로고
    • Organizational flexibility and HRM in the hotel industry: Evidence from Australia
    • Knox, A. and Walsh, J. 2005. Organizational flexibility and HRM in the hotel industry: Evidence from Australia. Human Resource Management Journal, 15 (1): 57 - 75.
    • (2005) Human Resource Management Journal , vol.15 , Issue.1 , pp. 57-75
    • Knox, A.1    Walsh, J.2
  • 37
    • 0001433501 scopus 로고    scopus 로고
    • Mobility and structure in career paths of UK hotel managers: A labour market hybrid of the bureaucratic model
    • Ladkin, A. and Riley, M. 1996. Mobility and structure in career paths of UK hotel managers: A labour market hybrid of the bureaucratic model. Tourism Management, 17 (6): 443 - 452.
    • (1996) Tourism Management , vol.17 , Issue.6 , pp. 443-452
    • Ladkin, A.1    Riley, M.2
  • 38
    • 84862820501 scopus 로고    scopus 로고
    • How leader-member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees' job performance
    • Li, X. B., Sanders, K. and Fenkel, S. 2012. How leader-member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees' job performance. International Journal of Hospitality Management, 31 (4): 1059 - 1066.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.4 , pp. 1059-1066
    • Li, X.B.1    Sanders, K.2    Fenkel, S.3
  • 39
    • 84890046281 scopus 로고    scopus 로고
    • Stressed and distressed hotels: A review of the factors that can make a hotel more vulnerable to the current market conditions
    • Lloyd-Jones, A. R. 2009. Stressed and distressed hotels: A review of the factors that can make a hotel more vulnerable to the current market conditions. Real Estate Finance Journal, 25 (2): 8 - 11.
    • (2009) Real Estate Finance Journal , vol.25 , Issue.2 , pp. 8-11
    • Lloyd-Jones, A.R.1
  • 41
    • 84986135441 scopus 로고    scopus 로고
    • Fragments of HRM in hospitality? Evidence from the 1998 workplace employee relations survey
    • Lucas, R. 2002. Fragments of HRM in hospitality? Evidence from the 1998 workplace employee relations survey. International Journal of Contemporary Hospitality Management, 14 (5): 207 - 212.
    • (2002) International Journal of Contemporary Hospitality Management , vol.14 , Issue.5 , pp. 207-212
    • Lucas, R.1
  • 44
    • 33746650109 scopus 로고    scopus 로고
    • The comparative evaluation of hotel service quality from a managerial perspective
    • Min, H. and Min, M. 2006. The comparative evaluation of hotel service quality from a managerial perspective. Journal of Hospitality & Leisure Marketing, 13 (3/4): 53 - 77.
    • (2006) Journal of Hospitality & Leisure Marketing , vol.13 , Issue.3-4 , pp. 53-77
    • Min, H.1    Min, M.2
  • 45
    • 84890028723 scopus 로고    scopus 로고
    • New Zealand Tourism Strategy 2015, Retrieved from n.d
    • New Zealand Tourism Strategy 2015. n.d. Retrieved from http://www.nztourismstrategy.com/files/NZTS2015%20final.pdf
  • 46
    • 84857876644 scopus 로고    scopus 로고
    • Two roads to the bottom Line: HR and OD
    • Nirenberg, J. 2012. Two roads to the bottom Line: HR and OD. Organization Development Journal, 30 (1): 9 - 18.
    • (2012) Organization Development Journal , vol.30 , Issue.1 , pp. 9-18
    • Nirenberg, J.1
  • 48
    • 0030524791 scopus 로고    scopus 로고
    • Strategic planning and business performance in the quoted UK hotel sector: Results of an exploratory study
    • Philips, P. A. 1996. Strategic planning and business performance in the quoted UK hotel sector: Results of an exploratory study. International Journal of Hospitality Management, 15 (4): 347 - 362.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.4 , pp. 347-362
    • Philips, P.A.1
  • 49
    • 84991184541 scopus 로고
    • Poor personnel practice in the hotel and catering industry: Does it matter?
    • Price, L. 1994. Poor personnel practice in the hotel and catering industry: Does it matter?. Human Resource Management Journal, 4 (4): 44 - 62.
    • (1994) Human Resource Management Journal , vol.4 , Issue.4 , pp. 44-62
    • Price, L.1
  • 50
    • 0001978698 scopus 로고
    • Corporate strategy and its link with human resource management strategy
    • In: Storey J., editors London, UK, London,: Routledge
    • Purcell, J. 1995. " Corporate strategy and its link with human resource management strategy ". In Human resource management: A critical text, Edited by: Storey, J. 63 - 86. London, UK: Routledge.
    • (1995) Human resource management: A critical text , pp. 63-86
    • Purcell, J.1
  • 53
    • 84890065666 scopus 로고    scopus 로고
    • Factors affecting customer satisfaction and employee satisfaction in the hotel industry in Egypt (A comparative study)
    • Roushdy, A. S. 2012. Factors affecting customer satisfaction and employee satisfaction in the hotel industry in Egypt (A comparative study). The Business Review, Cambridge, 20 (1): 327 - 328.
    • (2012) The Business Review, Cambridge , vol.20 , Issue.1 , pp. 327-328
    • Roushdy, A.S.1
  • 54
    • 84890075648 scopus 로고    scopus 로고
    • Rugby World Cup 2011 fact sheet, Retrieved from n
    • Rugby World Cup 2011 fact sheet. n.d. Retrieved from http://www.rugbyworldcup.com/mm/Document/Tournament/Destination/02/04/73/61/RWC2011FactSheet-EconomicImpact.pdf
  • 56
    • 84890097290 scopus 로고    scopus 로고
    • Statistics New Zealand, Retrieved from
    • Statistics New Zealand. 2010. Retrieved from http://www.stats.govt.nz
    • (2010)
  • 57
    • 84890053975 scopus 로고    scopus 로고
    • Statistics New Zealand, Retrieved from
    • Statistics New Zealand. 2012. Retrieved from http://www.stats.govt.nz
    • (2012)
  • 58
    • 39749090423 scopus 로고    scopus 로고
    • Dublin, Ireland, Dublin,: European Foundation for the Improvement of Living and Working Conditions
    • Taylor, P. 2006. Employment initiatives for an ageing workforce in the EU15, Dublin, Ireland: European Foundation for the Improvement of Living and Working Conditions.
    • (2006) Employment initiatives for an ageing workforce in the EU15
    • Taylor, P.1
  • 59
    • 0346736745 scopus 로고    scopus 로고
    • Effectiveness of a corporate HR department in an Australian public sector entity during commercialisation and corporatisation
    • Teo, S. T. T. 2002. Effectiveness of a corporate HR department in an Australian public sector entity during commercialisation and corporatisation. International Journal of Human Resource Management, 13 (1): 89 - 105.
    • (2002) International Journal of Human Resource Management , vol.13 , Issue.1 , pp. 89-105
    • Teo, S.T.T.1
  • 60
    • 84890093013 scopus 로고    scopus 로고
    • Tourism New Zealand, Retrieved from n.d
    • Tourism New Zealand. n.d. Retrieved from http://www.newzealand.com/travel/accommodation/accommodation-options/accommodation-listings.cfm/qualmarkcategory/2/activitycategoryid/2.html
  • 61
    • 84890041769 scopus 로고    scopus 로고
    • Tourism satellite account: 2012, Retrieved from.aspx n.d
    • Tourism satellite account: 2012. n.d. Retrieved from http://www.stats.govt.nz/browse_for_stats/industry_sectors/Tourism/tourism-satellite-account-2012.aspx
  • 64
    • 84965443271 scopus 로고
    • Flexible labor utilization in the private service sector
    • Walsh, T. 1990. Flexible labor utilization in the private service sector. Work, Employment and Society, 4 (4): 517 - 530.
    • (1990) Work, Employment and Society , vol.4 , Issue.4 , pp. 517-530
    • Walsh, T.1
  • 66
    • 40449088618 scopus 로고
    • Can we speak of a high commitment management on the shop floor?
    • Wood, S. and Albanese, M. 1995. Can we speak of a high commitment management on the shop floor?. Journal of Management Studies, 32 (2): 215 - 247.
    • (1995) Journal of Management Studies , vol.32 , Issue.2 , pp. 215-247
    • Wood, S.1    Albanese, M.2
  • 67
    • 0032342292 scopus 로고    scopus 로고
    • Toward a unifying framework for exploring fit and flexibility in strategic human resource management
    • Wright, P. M. and Snell, S. 1998. Toward a unifying framework for exploring fit and flexibility in strategic human resource management. Academy of Management Review, 23 (4): 756 - 772.
    • (1998) Academy of Management Review , vol.23 , Issue.4 , pp. 756-772
    • Wright, P.M.1    Snell, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.