A rough set approach for evaluating vague customer requirement of industrial product-service system

International Journal of Production Research

Volumn 51, Issue 22, 2013, Pages 6681-6701

  Song, Wenyan ^a   Ming, Xinguo ^a   Han, Yi ^b   Wu, Zhenyong ^a  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

^b Peking University   (China)

Author keywords

Industrial customer activity cycle (I CAC); Industrial product service system (IPS2); Requirement evaluation; Rough group analytic hierarchy process (AHP)

Indexed keywords

ANALYTIC HIERARCHY; ANALYTIC HIERARCHY PROCESS (AHP); CUSTOMER REQUIREMENTS; INDUSTRIAL CUSTOMER; PRODUCT-SERVICE SYSTEMS; REQUIREMENT EVALUATION; SUPPORT REQUIREMENTS; SYSTEMATIC EVALUATION;

ANALYTIC HIERARCHY PROCESS; INDUSTRIAL RESEARCH; INDUSTRY;

SALES;

EID: 84888638213     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2013.832435     Document Type: Article

References (69)

1. Akasaka, F., S. Hosono, K. Kimita, M. Nakajima, and Y. Shimomura. 2010. "Requirement Analysis for Strategic Improvement of a B2B Service." In Proceedings of the 2nd CIRP IPS2 Conference, Linköping, April 14-15, 117-124.
2. Aurich, J. C., E. Schweitzer, and C. Fuchs. 2007. "Life Cycle Management of Industrial Product-service Systems." In Proceedings of the 14th CIRP Conference on Life Cycle Engineering, Tokyo, June 11-13, 171-176.
3. Aurich, J. C., C. Fuchs, and C. Wagenknecht. 2006. "Life Cycle Oriented Design of Technical Product-service Systems." Journal of Cleaner Production 14 (17): 1480-1494.
4. Bailetti, A. J., and P. F. Litva. 1995. "Integrating Customer Requirements into Product Designs." Journal of Product Innovation Management 12 (1): 3-15.
5. Baines, T. S., H. W. Lightfoot, S. Evans, A. Neely, A. Neely, R. Greenough, J. Peppard, R. Roy, et al. 2007. "State-of-the-art in Product- service Systems." Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 221 (B10): 1543-1552.
6. Berkovich, M., S. Esch, J. M. Leimeister, and H. Krcmar. 2009. "Requirements Engineering for Hybrid Products as Bundles of Hardware, Software and Service Elements - A Literature Review." In Proceedings of Wirtschaftsinformatik, February 25-27, Wien, Austria, 727-736.
7. Beuren, F. H., M. G. G. Ferreira, and P. A. C. Miguel. 2013. "Product-service Systems: A Literature Review on Integrated Products and Services." Journal of Cleaner Production 47: 222-231.
8. Bhattacharya, A., J. Geraghty, and P. Young. 2010. "Supplier Selection Paradigm: An Integrated Hierarchical QFD Methodology Under Multiple-criteria Environment." Applied Soft Computing 10 (4): 1013-1027.
9. Bhattacharya, A., B. Sarkar, and S. K. Mukherjee. 2005. "Integrating AHP with QFD for Robot Selection Under Requirement Perspective." International Journal of Production Research 43 (17): 3671-3685. (Pubitemid 41648303)
10. Boehm, M., and O. Thomas. 2013. "Looking Beyond the Rim of One's Teacup: A Multidisciplinary Literature Review of Productservice Systems in Information Systems, Business Management, and Engineering & Design." Journal of Cleaner Production 51: 245-260.
11. Cedergren, S. I., S. W. Elfving, J. Eriksson, and V. Parida. 2012. "Analysis of the Industrial Product-service Systems (IPS2) Literature: A Systematic Review." In IEEE International Conference on Management of Innovation and Technology (ICMIT), Inna Grand Bali Beach, Bali, June 11-13, 733-740.
12. Chen, Y. C. K., and P. J. Sackett. 2007. "Return Merchandize Authorization Stakeholders and Customer Requirements Management - High-technology Products." International Journal of Production Research 45 (7): 1595-1608.
13. Cohen, L. 1995. Quality Function Deployment: How to Make QFD Work for You (348). Reading, MA: Addison-Wesley.
14. De Felice, F., and A. Petrillo. 2011. "A Multiple Choice Decision Analysis: An Integrated QFD-AHP Model for the Assessment of Customer Needs." International Journal of Engineering, Science and Technology 2 (9): 25-38.
15. Durugbo, C., and J. A. Erkoyuncu. 2013. "Managing Service Requirements Engineering: The Role of Information Systems." In The Philosopher's Stone for Sustainability, edited by Y. Shimomura and K. Kimita, 149-154. Berlin: Springer.
16. Durugbo, C., O. Bankole, J. Erkoyuncu, A. Tiwari, J. R. Alcock, R. Roy, and E. Shehab. 2010. "Capturing Product-service Systems Across Industry Sectors." In 2nd CIRP 853 IPS2 Conference, April 14-15, Linköping, Sweden, 535-542.
17. Durugbo, C., and J. C. Riedel. 2013. "Readiness Assessment of Collaborative Networked Organisations for Integrated Product and Service Delivery." International Journal of Production Research 51 (2): 598-613.
18. Ehrlenspiel, K. 1995. Integrated Product Development: Methods for Process Organization, Product Manufacturing and Design ((In German)). Munich: Carl Hanser.
19. Ericson, A., P. Müller, T. C. Larsson, and R. Stark. 2009. "Product-service Systems - From Customer Needs to Requirements in Early Development Phases." In Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, April 1-2, Cranfield: Cranfield University Press, 62-67.
20. Erkoyuncu, J. A., R. Roy, E. Shehab, and K. Cheruvu. 2011. "Understanding Service Uncertainties in Industrial Product-service System Cost Estimation." The International Journal of Advanced Manufacturing Technology 52 (9-12): 1223-1238.
21. Forman, E., and K. Peniwati. 1998. "Aggregating Individual Judgments and Priorities with the Analytic Hierarchy Process." European Journal of Operational Research 108 (1): 165-169. (Pubitemid 128372596)
22. Fung, R. Y. K., K. Popplewell, and J. Xie. 1998. "An Intelligent Hybrid System for Customer Requirements Analysis and Product Attribute Targets Determination." International Journal of Production Research 36 (1): 13-34. (Pubitemid 128553150)
23. Fung, R. Y. K., S. Ren, and J. Xie. 1996. "The Prioritisation of Attributes in Customer Requirement Management." IEEE International Conference on Systems, Man, and Cybernetics, October 14-17, Beijing, 953-958.
24. Galbraith, J. R. 2002. "Organizing to Deliver Solutions." Organizational Dynamics 31 (2): 194.
25. Gebauer, H. 2008. "Identifying Service Strategies in Product Manufacturing Companies by Exploring Environment-strategy Configurations." Industrial Marketing Management 37 (3): 278-291.
26. Hauge, P. L., and L. A. Stauffer. 1993. "ELK: A Method for Eliciting Knowledge from Customers." ASME DES ENG DIV PUBL DE., ASME, NEW YORK, NY(USA) 53: 73-81.
27. Ho, E. S. S. A., Y. J. Lai, and S. I. Chang. 1999. "An Integrated Group Decision-making Approach to Quality Function Deployment." IIE Transactions 31 (6): 553-567.
28. Hosono, S., T. Hara, Y. Shimomura, T. Arai. 2010. "Prioritizing Service Functions with Non-functional Requirements." In Proceedings of the 2nd CIRP IPS2 Conference, Linköping, April 14-15, 133-140.
29. Jiao, J. R., and C. H. Chen. 2006. "Customer Requirement Management in Product Development: A Review of Research Issues." Concurrent Engineering 14 (3): 173-185.
30. Kahraman, C., T. Ertay, and G. Büyüközkan. 2006. "A Fuzzy Optimization Model for QFD Planning Process Using Analytic Network Approach." European Journal of Operational Research 171 (2): 390-411. (Pubitemid 41706205)
31. Karsak, E. E. 2004. "Fuzzy Multiple Objective Decision Making Approach to Prioritize Design Requirements in Quality Function Deployment." International Journal of Production Research 42 (18): 3957-3974.
32. Krucken, L., and A. Meroni. 2006. "Building Stakeholder Networks to Develop and Deliver Product-service-systems: Practical Experiences on Elaborating Pro-active Materials for Communication." Journal of Cleaner Production 14 (17): 1502-1508.
33. Kwong, C. K., and H. Bai. 2002. "A Fuzzy AHP Approach to the Determination of Importance Weights of Customer Requirements in Quality Function Deployment." Journal of Intelligent Manufacturing 13 (5): 367-377.
34. Kwong, C. K., and H. Bai. 2003. "Determining the Importance Weights for the Customer Requirements in QFD Using a Fuzzy AHP with an Extent Analysis Approach." IIE Transactions 35 (7): 619-626.
35. Lai, Y. J., E. S. S. A. Ho, and S. I. Chang. 1998. "Identifying Customer Preferences in Quality Function Deployment Using Group Decision-making Techniques. Chap. 1." In Integrated Product and Process Development: Methods, Tools, and Technologies, edited by J. M. Usher, U. Roy, and H. R. Parsaei, 1-28. New York: Wiley.
36. Matzen, D., A. R. Tan, and M. M. Andreasen. 2005. "Product/ Servicesystems: Proposal for Models and Terminology." In 16th Symposium on 'Design For X', October 13-15, Neukirchen, Germany.
37. Meier, H. 2013. "Planning and Development of Industrial Product-service Systems." In The Philosopher's Stone for Sustainability, edited by Y. Shimomura and K. Kimita, 13-18. Berlin: Springer.
38. 2 Networks and Operation Based on Software Agents." In The 1st CIRP Conference on Industrial Product-service Systems, April 1-2, Cranfield, UK, 46-53.
39. Meier, H., and M. Krug. 2006. "Managing the Capacity of Industrial Product-service-systems." PPS Management 11 (4): 48-51.
40. Meier, H., R. Roy, and G. Seliger. 2010. "Industrial Product-service Systems - IPS2." CIRP Annals-manufacturing Technology 59 (2): 607-627.
41. Meier, H., and E. Uhlmann. 2012. Integrated Industrial Goods and Services: Marketing, Development and Delivery of Service Systems ((In German)). Berlin: Springer.
42. Meier, H., O. Völker, and B. Funke. 2011. "Industrial Product-service Systems (IPS2)." The International Journal of Advanced Manufacturing Technology 52 (9-12): 1175-1191.
43. Miaskiewicz, T., and K. A. Kozar. 2011. "Personas and User-centered Design: How Can Personas Benefit Product Design Processes?" Design Studies 32 (5): 417-430.
44. Mont, O. K. 2002. "Clarifying the Concept of Product-service System." Journal of Cleaner Production 10 (3): 237-245. (Pubitemid 34065080)
45. Mont, O. 2003. "Editorial for the Special Issue of the Journal of Cleaner Production on Product Service Systems." Journal of Cleaner Production 11 (8): 815-817.
46. 2 2010), May 5-6, Braunschweig, Germany, 109-116.
47. Müller, P., N. Kebir, R. Stark, and L. Blessing. 2009. "PSS Layer Method - Application to Microenergy Systems." In Introduction to Product/Service-system Design, edited by T. Sakao and M. Lindahl, Part I, 3-30. Berlin: Springer.
48. Nuseibeh, B., and S. Easterbrook. 2000. "Requirements Engineering: A Roadmap." In Proceedings of the Conference on the Future of Software Engineering, June 4-11, Limerick, Ireland, 35-46.
49. Pahl, G., K. Wallace, and L. Blessing. 2007. Engineering Design: A Systematic Approach. London: Springer Verlag.
50. Perlman, Y. 2013. "The Effect of Risk Aversion on Product Family Design Under Uncertain Consumer Segments." International Journal of Production Research 51 (2): 504-514.
51. Raharjo, H., M. Xie, and A. C. Brombacher. 2011. "A Systematic Methodology to Deal with the Dynamics of Customer Needs in Quality Function Deployment." Expert Systems with Applications 38 (4): 3653-3662.
52. Rese, M., M. Karger, and W. C. Strotmann. 2009. "The Dynamics of Industrial Product Service Systems (IPS2) - Using the Net Present Value Approach and Real Options Approach to Improve Life Cycle Management." CIRP Journal of Manufacturing Science and Technology 1 (4): 279-286.
53. Saaty, T. L. 1977. "A Scaling Method for Priorities in Hierarchical Structures." Journal of Mathematical Psychology 15 (3): 234-281.
54. Sahney, S., D. K. Banwet, and S. Karunes. 2004. "Customer Requirement Constructs: The Premise for TQM in Education: A Comparative Study of Select Engineering and Management Institutions in the Indian Context." International Journal of Productivity and Performance Management 53 (6): 499-520.
55. Sakao, T., and M. Lindahl. 2012. "A Value Based Evaluation Method for Product/Service System Using Design Information." CIRP Annals - Manufacturing Technology 61 (1): 51-54.
56. Steinbach, M. 2005. Systematic Design of Product-service System: Integrated Development of Product Service System Based on the Theory of Characteristics and Properties. (In German). LKT, Saarland University, Saarbrücken.
57. Tan, A., and T. C. McAloone. 2006. "Characteristics of Strategies in Product/Service-system Development." In 9th International Conference on Design, May 15-18, Dubrovnik, Croatia, 1435-1442.
58. Tseng, M. M., and J. Jiao. 1998. "Computer-aided Requirement Management for Product Definition: A Methodology and Implementation." Concurrent Engineering 6 (2): 145-160. (Pubitemid 128666062)
59. Tukker, A. 2004. "Eight Types of Product-service System: Eight Ways to Sustainability? Experiences from SusProNet" Business Strategy and the Environment 13 (4): 246-260. (Pubitemid 39000800)
60. Ulrich, K. T., and S. D. Eppinger. 2008. Product Design and Development. New York: McGraw-Hill.
61. van Halen, C., C. Vezzoli, and R. Wimmer. 2005. Methodology for Product Service System Innovation, How to Implement Clean, Clever and Competitive Strategies in European Industries (ISBN: 90-232-4143-6). Assen: Royal Van Gorcum.
62. Van Husen, C. 2007. Requirement Analysis for Product-related Services ((In German)). Heimsheim: Jost-Jetter.
63. Wang, J. 1999. "Fuzzy Outranking Approach to Prioritize Design Requirements in Quality Function Deployment." International Journal of Production Research 37 (4): 899-916.
64. Wang, Y. M. 2012. "Assessing the Relative Importance Weights of Customer Requirements Using Multiple Preference Formats and Nonlinear Programming." International Journal of Production Research 50 (16): 4414-4425.
65. Wang, M., and Y. Zeng. 2009. "Asking the Right Questions to Elicit Product Requirements." International Journal of Computer Integrated Manufacturing 22 (4): 283-298.
66. Wu, H. H., A. Y. H. Liao, and P. C. Wang. 2005. "Using Grey Theory in Quality Function Deployment to Analyze Dynamic Customer Requirements." The International Journal of Advanced Manufacturing Technology 25 (11-12): 1241-1247. (Pubitemid 40683684)
67. Yan, W., C. H. Chen, and L. P. Khoo. 2001. "A Radial Basis Function Neural Network Multicultural Factors Evaluation Engine for Product Concept Development." Expert Systems 18 (5): 219-232. (Pubitemid 33754837)
68. Yang, X., P. Moore, J. Pu, and C. Wong. 2009. "A Practical Methodology for Realizing Product Service Systems for Consumer Products." Computer & Industrial Engineering 56 (1): 224-235.
69. Zhai, L. Y., L. P. Khoo, and Z. W. Zhong. 2009. "A Rough Set Based Decision Support Approach to Improving Consumer Affective Satisfaction in Product Design." International Journal of Industrial Ergonomics 39 (2): 295-302.