A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment

Expert Systems with Applications

Volumn 38, Issue 4, 2011, Pages 3653-3662

  Raharjo, Hendry ^a   Xie, Min ^b   Brombacher, Aarnout C ^c  

^a CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^c EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Analytic Hierarchy Process; Dynamics of customer needs; Future uncertainty; Quality Function Deployment; Stochastic dominance

Indexed keywords

CUSTOMER NEED; CUSTOMER-DRIVEN; DECISION MAKERS; DECISION MAKING ANALYSIS; DESIGN ATTRIBUTES; EXAMPLE BASED; FORECASTING TECHNIQUES; FUTURE UNCERTAINTY; IMPORTANCE RATING; QUALITY FUNCTION; QUANTITATIVE APPROACH; REAL-WORLD APPLICATION; RELATIVE WEIGHTS; SERVICE DESIGN; STOCHASTIC DOMINANCE; SYSTEMATIC METHODOLOGY;

ANALYTIC HIERARCHY PROCESS; DECISION MAKING; DYNAMICS; HIERARCHICAL SYSTEMS; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; STOCHASTIC SYSTEMS; UNCERTAINTY ANALYSIS;

SALES;

EID: 78650692573     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2010.09.021     Document Type: Article

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