Customer requirement constructs: The premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context

International Journal of Productivity and Performance Management

Volumn 53, Issue 6, 2004, Pages 499-520

  Sahney, Sangeeta ^a   Banwet, D K ^b   Karunes, S ^b  

^a INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Customer requirements; Higher education; India; Total quality management

Indexed keywords

EID: 84992944831     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400410556174     Document Type: Article

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