-
1
-
-
84991364722
-
-
Supply Chain Management, [Online] Accessed from Accessdate:11/09/08
-
Accenture (2003) Service management: building profits after the sale. Supply Chain Management, [Online] Accessed from: http://www.accenture.com/ Global/Research-and-Insights/By-Subject/Infrastructure-Solutions/ Security-Solutions/ServiceSale.htm Access date: 11/09/08
-
(2003)
Service Management: Building Profits after the Sale
-
-
-
2
-
-
5644303153
-
Amplification in service supply chains: An exploratory case study from the telecom industry
-
Designing and Managing Service Operations
-
H Akkermans B Vos 2003 Amplification in service supply chains: an exploratory case study from the telecom industry Prod Oper Manag 12 2 204 223 10.1111/j.1937-5956.2003.tb00501.x (Pubitemid 39374583)
-
(2003)
Production and Operations Management
, vol.12
, Issue.2
, pp. 204-223
-
-
Akkermans, H.1
Vos, B.2
-
3
-
-
24944464717
-
The application of risk management in infrastructure construction projects
-
R Ali 2005 The application of risk management in infrastructure construction projects Cost Eng 47 8 20 27 (Pubitemid 41305438)
-
(2005)
Cost Engineering (Morgantown, West Virginia)
, vol.47
, Issue.8
, pp. 20-27
-
-
Ali, R.1
-
4
-
-
79951957556
-
Literature review of servitization: A preliminary analysis
-
[online] May 9 to May 12, Accessed from Accessdate:11/01/09
-
Almeida LF, Miguel PAC, Silva MTA (2008) Literature review of servitization: a preliminary analysis. [online] POMS 19th Annual Conference La Jolla, California, U.S.A., May 9 to May 12, Accessed from: http://ebiz.uoregon. edu/poms2008/FullPapers/008-0506.pdf Access date: 11/01/09
-
(2008)
POMS 19th Annual Conference La Jolla, California, U.S.A.
-
-
Almeida, L.F.1
Pac, M.2
Mta, S.3
-
5
-
-
28444492339
-
The physics of capacity and backlog management in service and custom manufacturing supply chains
-
DOI 10.1002/sdr.319
-
EG Anderson Jr DJ Morrice G Lundeen 2005 The physics of capacity and backlog management in service and custom manufacturing supply chains Syst Dyn Rev 21 3 217 247 10.1002/sdr.319 (Pubitemid 41724257)
-
(2005)
System Dynamics Review
, vol.21
, Issue.3
, pp. 217-247
-
-
Anderson Jr., E.G.1
Morrice, D.J.2
Lundeen, G.3
-
7
-
-
77955553210
-
-
[Online] Accessed from Cranfield Ceres Accessdate:12/04/2008
-
Armistead C (1992b) The value chain in service operations strategy. [Online] Accessed from Cranfield Ceres: http://hdl.handle.net/1826/724 Access date: 12/04/2008
-
(1992)
The Value Chain in Service Operations Strategy
-
-
Armistead, C.1
-
9
-
-
0032046060
-
Product life cycle cost analysis: State of the art review
-
Y Asiedu P Gu 1998 Product life cycle cost analysis: state of the art review Int J Prod Res 36 4 883 908 0947.90558 10.1080/002075498193444 (Pubitemid 128553180)
-
(1998)
International Journal of Production Research
, vol.36
, Issue.4
, pp. 883-908
-
-
Asiedu, Y.1
Gu, P.2
-
10
-
-
33745749351
-
Life cycle oriented design of technical product service systems
-
10.1016/j.jclepro.2006.01.019
-
JC Aurich C Fuchs Wagenknecht 2006 Life cycle oriented design of technical product service systems J Clean Prod 14 1480 1494 10.1016/j.jclepro. 2006.01.019
-
(2006)
J Clean Prod
, vol.14
, pp. 1480-1494
-
-
Aurich, J.C.1
Fuchs, C.2
Wagenknecht3
-
11
-
-
0032145575
-
Towards a zero emissions economy
-
10.1021/es983671u
-
RU Ayres 1998 Towards a zero emissions economy Environ Sci Technol 32 15 366A 367A 10.1021/es983671u
-
(1998)
Environ Sci Technol
, vol.32
, Issue.15
-
-
Ayres, R.U.1
-
12
-
-
38149134544
-
State-of-the-art in product-service systems
-
TS Baines HW Lightfoot S Evans A Neely R Greenough J Peppard, et al. 2007 State-of-the-art in product-service systems Proc Inst Mech Eng 221 B10 1543 1552
-
(2007)
Proc Inst Mech Eng
, vol.221
, Issue.B10
, pp. 1543-1552
-
-
Baines, T.S.1
Lightfoot, H.W.2
Evans, S.3
Neely, A.4
Greenough, R.5
Peppard, J.6
-
14
-
-
84859709361
-
-
Cranfield University Cranfield
-
Bankole O, Roy R, Shehab E, Wardle P (2009) Current practice in affordability assessment of product-service systems within the aerospace and defence industries. Proceedings CIRP Conference. Cranfield University, Cranfield, pp 230-237
-
(2009)
Current Practice in Affordability Assessment of Product-service Systems Within the Aerospace and Defence Industries. Proceedings CIRP Conference
, pp. 230-237
-
-
Bankole, O.1
Roy, R.2
Shehab, E.3
Wardle, P.4
-
16
-
-
0032486709
-
Decision support with neural networks in the management of research and development: Concepts and application to cost estimation
-
PII S0378720698000433
-
J Bode 1998 Decision support with neural networks in the management of research and development: concepts and application to cost estimation Inf Manage 34 1 33 40 10.1016/S0378-7206(98)00043-3 1340362 (Pubitemid 128430537)
-
(1998)
Information and Management
, vol.34
, Issue.1
, pp. 33-40
-
-
Bode, J.1
-
18
-
-
0031184820
-
Classification of industrial services A model with strategic implications
-
PII S0019850196001113
-
Boyt T, Harvey M (1997) "Classification of industrial services: A model with strategic implications" Industrial Marketing Management, 26(4):291-300 (Pubitemid 127161128)
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.4
, pp. 291-300
-
-
Boyt, T.1
Harvey, M.2
-
19
-
-
0038486884
-
Service engineering-methodical development of new service products
-
10.1016/S0925-5273(03)00116-6
-
H Bullinger K Fahnrich T Meiren 2003 Service engineering-methodical development of new service products Int J Prod Econ 85 3 275 287 10.1016/S0925-5273(03)00116-6
-
(2003)
Int J Prod Econ
, vol.85
, Issue.3
, pp. 275-287
-
-
Bullinger, H.1
Fahnrich, K.2
Meiren, T.3
-
20
-
-
79951949002
-
OSCAM-Simulating Operations and support costs using system dynamics
-
[Online] Paper presented at the France, 24-25 October 2001. Accessed from Accessdate:04/04/08
-
Burridge J, Coyle J (2001) OSCAM-Simulating Operations and support costs using system dynamics. [Online] Paper presented at the NATO RTO Studies, Analysis and Simulation Panel (SAS) Symposium held in Paris, France, 24-25 October 2001. Accessed from: ftp://ftp.rta.nato.int/PubFullText/RTO/MP/RTO-MP- 096/MP-096-$$TOC.pdf Access date: 04/04/08
-
(2001)
ATO RTO Studies, Analysis and Simulation Panel (SAS) Symposium Held in Paris
-
-
Burridge, J.1
Coyle, J.2
-
21
-
-
4043075477
-
Parametric vs neural network models for the estimation of production costs: A case study in the automotive industry
-
10.1016/j.ijpe.2003.08.005
-
S Cavalieri P Maccarrone R Pinto 2004 Parametric vs neural network models for the estimation of production costs: a case study in the automotive industry Int J Prod Econ 91 2 165 177 10.1016/j.ijpe.2003.08.005
-
(2004)
Int J Prod Econ
, vol.91
, Issue.2
, pp. 165-177
-
-
Cavalieri, S.1
MacCarrone, P.2
Pinto, R.3
-
23
-
-
0031258020
-
Project risk analysis and management-PRAM, the generic process
-
10.1016/S0263-7863(96)00079-8
-
CB Chapman 1997 Project risk analysis and management-PRAM, the generic process Int J Proj Manag 15 5 273 281 10.1016/S0263-7863(96)00079-8
-
(1997)
Int J Proj Manag
, vol.15
, Issue.5
, pp. 273-281
-
-
Chapman, C.B.1
-
24
-
-
0033721056
-
Estimation and evaluation of uncertainty: A minimalist first pass approach
-
10.1016/S0263-7863(00)00016-8
-
C Chapman S Ward 2000 Estimation and evaluation of uncertainty: a minimalist first pass approach Int J Proj Manag 18 6 369 383 10.1016/S0263-7863(00)00016-8
-
(2000)
Int J Proj Manag
, vol.18
, Issue.6
, pp. 369-383
-
-
Chapman, C.1
Ward, S.2
-
25
-
-
79951951022
-
Improving service delivery
-
July. Accessed from: Cranfield Ceres Access date: 12/04/2008
-
Clark G, Armistead CG (1991) Improving service delivery. Manag Serv Qual, July. Accessed from: Cranfield Ceres Access date: 12/04/2008
-
(1991)
Manag Serv Qual
-
-
Clark, G.1
Armistead, C.G.2
-
28
-
-
0031109002
-
Competing in product and service: A product life-cycle model
-
MA Cohen S Whang 1997 Competing in product and service: a product life cycle model Manage Sci 43 4 535 545 0888.90067 10.1287/mnsc.43.4.535 (Pubitemid 127569854)
-
(1997)
Management Science
, vol.43
, Issue.4
, pp. 535-545
-
-
Cohen, M.A.1
Whang, S.2
-
29
-
-
0000167087
-
Rule-based forecasting procedure: Development and validation of an expert systems approach to combining time series extrapolations
-
10.1287/mnsc.38.10.1394
-
F Collopy JS Armstrong 1992 Rule-based forecasting procedure: development and validation of an expert systems approach to combining time series extrapolations Manage Sci 38 10 1394 1414 10.1287/mnsc.38.10.1394
-
(1992)
Manage Sci
, vol.38
, Issue.10
, pp. 1394-1414
-
-
Collopy, F.1
Armstrong, J.S.2
-
30
-
-
0000543114
-
Service typologies: A state of the art survey
-
10.1111/j.1937-5956.1999.tb00311.x
-
DP Cook C Goh CH Chung 1999 Service typologies: a state of the art survey Prod Oper Manag 8 3 318 338 10.1111/j.1937-5956.1999.tb00311.x
-
(1999)
Prod Oper Manag
, vol.8
, Issue.3
, pp. 318-338
-
-
Cook, D.P.1
Goh, C.2
Chung, C.H.3
-
31
-
-
2442418937
-
From raw materials to customers: Supply chain management in the service industry
-
JS Cook K DeBree A Feroleto 2001 From raw materials to customers: supply chain management in the service industry SAM Adv Manage J 66 4 14 21
-
(2001)
SAM Adv Manage J
, vol.66
, Issue.4
, pp. 14-21
-
-
Cook, J.S.1
Debree, K.2
Feroleto, A.3
-
32
-
-
33745698920
-
The transfer and application of Product Service Systems: From academia to UK manufacturing firms
-
10.1016/j.jclepro.2006.01.018
-
MB Cook TA Bhamra M Lemon 2006 The transfer and application of Product Service Systems: from academia to UK manufacturing firms J Clean Prod 14 17 1455 1465 10.1016/j.jclepro.2006.01.018
-
(2006)
J Clean Prod
, vol.14
, Issue.17
, pp. 1455-1465
-
-
Cook, M.B.1
Bhamra, T.A.2
Lemon, M.3
-
33
-
-
0038739374
-
-
The Centre for Sustainable Consumption, Sheffield Hallam University. Accessed from: Accessdate:13/05/08
-
Cooper T, Evans S (2000) Products to services. A report for Friends of the Earth, The Centre for Sustainable Consumption, Sheffield Hallam University. Accessed from: http://research.shu.ac.uk/csc/pdfs/products-services.pdf Access date: 13/05/08
-
(2000)
Products to Services. A Report for Friends of the Earth
-
-
Cooper, T.1
Evans, S.2
-
34
-
-
15444373752
-
Review of aerospace engineering cost modelling: The genetic causal approach
-
DOI 10.1016/j.paerosci.2004.10.001, PII S0376042104000594
-
R Curran S Raghunathan M Price 2004 Review of aerospace engineering cost modelling: the genetic causal approach Prog Aerosp Sci 40 8 487 534 10.1016/j.paerosci.2004.10.001 (Pubitemid 40394061)
-
(2004)
Progress in Aerospace Sciences
, vol.40
, Issue.8
, pp. 487-534
-
-
Curran, R.1
Raghunathan, S.2
Price, M.3
-
36
-
-
34447649388
-
5 steps to service supply chain excellence
-
D De Waart S Kemper 2004 5 steps to service supply chain excellence Supply Chain Manag Rev 8 1 28 35
-
(2004)
Supply Chain Manag Rev
, vol.8
, Issue.1
, pp. 28-35
-
-
De Waart, D.1
Kemper, S.2
-
38
-
-
78649876886
-
Cost modelling techniques for availability type service support contracts: A literature review and empirical study
-
Datta PP, Roy R (2009) Cost modelling techniques for availability type service support contracts: a literature review and empirical study. Proceedings of the 1st CIRP IPS2 Conference, Cranfield, pp. 216-223.
-
(2009)
Proceedings of the 1st CIRP IPS2 Conference, Cranfield
, pp. 216-223
-
-
Datta, P.P.1
Roy, R.2
-
39
-
-
33645508323
-
Human error in maintenance: A review
-
10.1108/13552510610654510
-
BS Dhillon Y Liu 2006 Human error in maintenance: a review J Qual Maint Eng 12 1 21 36 10.1108/13552510610654510
-
(2006)
J Qual Maint Eng
, vol.12
, Issue.1
, pp. 21-36
-
-
Dhillon, B.S.1
Liu, Y.2
-
40
-
-
84951549208
-
Total quality management in services: Understanding and classifying services
-
10.1108/02656719410056459
-
JA Dotchin JS Oakland 1994 Total quality management in services: understanding and classifying services Int J Qual Reliab Manage 11 3 9 26 10.1108/02656719410056459
-
(1994)
Int J Qual Reliab Manage
, vol.11
, Issue.3
, pp. 9-26
-
-
Dotchin, J.A.1
Oakland, J.S.2
-
41
-
-
84928818036
-
Understanding and managing the services supply chain
-
10.1111/j.1745-493X.2004.tb00176.x
-
LM Ellram WL Tate C Billington 2004 Understanding and managing the services supply chain J Supply Chain Manag 40 4 17 32 10.1111/j.1745-493X.2004. tb00176.x
-
(2004)
J Supply Chain Manag
, vol.40
, Issue.4
, pp. 17-32
-
-
Ellram, L.M.1
Tate, W.L.2
Billington, C.3
-
45
-
-
33645830749
-
Affect, empathy, and regressive mispredictions of others' preferences under risk
-
10.1287/mnsc.1050.0490
-
D Faro Y Rottenstreich 2006 Affect, empathy, and regressive mispredictions of others' preferences under risk Manage Sci 52 4 529 541 10.1287/mnsc.1050.0490
-
(2006)
Manage Sci
, vol.52
, Issue.4
, pp. 529-541
-
-
Faro, D.1
Rottenstreich, Y.2
-
46
-
-
35548944743
-
Evidence theory: A mathematical framework for unpredictable hypothesis
-
DOI 10.1111/j.1467-999X.2004.00197.x
-
G Fioretti 2004 Evidence theory: a mathematical framework for unpredictable hypothesis Metroeconomica 55 4 345 366 1090.91519 10.1111/j.1467-999X.2004.00197.x 2092999 (Pubitemid 39315954)
-
(2004)
Metroeconomica
, vol.55
, Issue.4
, pp. 345-366
-
-
Fioretti, G.1
-
47
-
-
0001275618
-
What is the right supply chain for your product? A simple framework can help you figure out the answer
-
Fisher ML (1997) What is the right supply chain for your product? A simple framework can help you figure out the answer. Harvard Bus Rev March/April, pp. 105-16
-
(1997)
Harvard Bus Rev March/April
, pp. 105-116
-
-
Fisher, M.L.1
-
49
-
-
34447313649
-
Performance measurement of the after-sales service network-Evidence from the automotive industry
-
DOI 10.1016/j.compind.2007.05.008, PII S0166361507000747
-
P Gaiardelli N Saccani L Songini 2007 Performance measurement of the after-sales service network-evidence from the automotive industry Comput Ind 58 7 698 708 10.1016/j.compind.2007.05.008 (Pubitemid 47058185)
-
(2007)
Computers in Industry
, vol.58
, Issue.7
, pp. 698-708
-
-
Gaiardelli, P.1
Saccani, N.2
Songini, L.3
-
50
-
-
0003989245
-
-
PricewaterhouseCoopers, Accessed from Accessdate:11/11/2007
-
Goedkoop MJ, van Halen CJG, te Riele HRM, Rommens PJM (1999) Product service systems, ecological and economic basis. PricewaterhouseCoopers, Accessed from: http://teclim.ufba.br/~jsfurtado/indicadores/ holan%20Product%20Service%20Systems%20main%20report.pdf Access date: 11/11/2007
-
(1999)
Product Service Systems, Ecological and Economic Basis
-
-
Goedkoop, M.J.1
Van Halen Cjg2
Riele Hrm, T.3
Pjm, R.4
-
51
-
-
0035606120
-
Customer support and new product development-an exploratory study
-
10.1108/01443570110364605
-
K Goffin C New 2001 Customer support and new product development-an exploratory study Int J Oper Prod Manage 21 3 275 301 10.1108/01443570110364605
-
(2001)
Int J Oper Prod Manage
, vol.21
, Issue.3
, pp. 275-301
-
-
Goffin, K.1
New, C.2
-
52
-
-
29744453719
-
Defining effective service level agreements for network operation and maintenance
-
10.1002/bltj.20067 2212865
-
KL Hartley 2005 Defining effective service level agreements for network operation and maintenance Bell Labs Tech J 9 4 139 143 10.1002/bltj.20067 2212865
-
(2005)
Bell Labs Tech J
, vol.9
, Issue.4
, pp. 139-143
-
-
Hartley, K.L.1
-
53
-
-
33847378178
-
The emergence of service operations management as an academic discipline
-
DOI 10.1016/j.jom.2006.11.003, PII S0272696306001318, Special Issue Evolution of the Field of Operations Management SI/ Special Issue Organisation Theory and Supply Chain Management
-
J Heineke MM Davis 2007 The emergence of service operations management as an academic discipline J Oper Manag 25 2 364 374 10.1016/j.jom.2006.11.003 (Pubitemid 46341542)
-
(2007)
Journal of Operations Management
, vol.25
, Issue.2
, pp. 364-374
-
-
Heineke, J.1
Davis, M.M.2
-
55
-
-
0035254835
-
Management of risks, uncertainties and opportunities on projects: Time for a fundamental shift
-
DOI 10.1016/S0263-7863(99)00047-2
-
A Jaafari 2001 Management of risks, uncertainties and opportunities on projects: time for a fundamental shift Int J Proj Manag 19 2 89 101 10.1016/S0263-7863(99)00047-2 (Pubitemid 32029177)
-
(2001)
International Journal of Project Management
, vol.19
, Issue.2
, pp. 89-101
-
-
Jaafari, A.1
-
58
-
-
0029489733
-
A framework for strategic service management
-
10.1016/0272-6963(95)00036-4
-
DL Kellogg W Nie 1995 A framework for strategic service management J Oper Manag 13 4 323 337 10.1016/0272-6963(95)00036-4
-
(1995)
J Oper Manag
, vol.13
, Issue.4
, pp. 323-337
-
-
Kellogg, D.L.1
Nie, W.2
-
59
-
-
38549086460
-
Performance contracting in after-sales service supply chains
-
DOI 10.1287/mnsc.1070.0741
-
S-H Kim MA Cohen S Netessine 2007 Performance contracting in after-sales service supply chains Manage Sci 53 12 1843 1858 10.1287/mnsc.1070.0741 (Pubitemid 351159559)
-
(2007)
Management Science
, vol.53
, Issue.12
, pp. 1843-1858
-
-
Kim, S.-H.1
Cohen, M.A.2
Netessine, S.3
-
60
-
-
79951958131
-
An integrated environment for life cycle costing in construction
-
Accessed from Accessdate:18/03/2008
-
Kishk M, Hajj A (2003) An integrated environment for life cycle costing in construction. Construction Informatics Digital Library, Accessed from: http://itc.scix.net/paperw78-2003-15.content Access date: 18/03/2008
-
(2003)
Construction Informatics Digital Library
-
-
Kishk, M.1
Hajj, A.2
-
61
-
-
2942635403
-
Combining various facets of uncertainty in whole-life cost modelling
-
DOI 10.1080/0144619042000176483
-
M Kishk 2004 Combining various facets of uncertainty in whole-life cost modeling Construction Management and Economics 22 4 429 435 10.1080/ 0144619042000176483 (Pubitemid 38783513)
-
(2004)
Construction Management and Economics
, vol.22
, Issue.4
, pp. 429-435
-
-
Kishk, M.1
-
62
-
-
13944250668
-
Re-engineering the whole life cycle costing process
-
DOI 10.1080/01446190410001678765
-
RJ Kirkham 2005 Re-engineering the whole life cycle costing process Construction Management and Economics 23 1 9 14 10.1080/01446190410001678765 (Pubitemid 40273708)
-
(2005)
Construction Management and Economics
, vol.23
, Issue.1
, pp. 9-14
-
-
Kirkham, R.J.1
-
64
-
-
8844266910
-
Maintenance of machinery: Negotiating service contracts in business-to-business marketing
-
DOI 10.1108/09564230410552077
-
R Kumar T Markeset U Kumar 2004 Maintenance of machinery: negotiating service contracts in business-to-business marketing Int J Serv Ind Manag 15 4 400 413 10.1108/09564230410552077 (Pubitemid 39532730)
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.4
, pp. 400-413
-
-
Kumar, R.1
Markeset, T.2
Kumar, U.3
-
65
-
-
0035998164
-
Aligning supply chain strategies with product uncertainties
-
HL Lee 2002 Aligning supply chain strategies with product uncertainties Calif Manage Rev 44 3 105
-
(2002)
Calif Manage Rev
, vol.44
, Issue.3
, pp. 105
-
-
Lee, H.L.1
-
66
-
-
84992969576
-
After-sales service - necessary evil or strategic opportunity?
-
MM Lele 1997 After-sales service-necessary evil or strategic opportunity? Manag Serv Qual 7 3 141 145 10.1108/09604529710166914 2309219 (Pubitemid 127072365)
-
(1997)
Managing service quality
, vol.7
, Issue.3
, pp. 141-145
-
-
Lele, M.M.1
-
67
-
-
0002089750
-
After the sale is over
-
T Levitt 1983 After the sale is over Harv Bus Rev 61 5 87 93
-
(1983)
Harv Bus Rev
, vol.61
, Issue.5
, pp. 87-93
-
-
Levitt, T.1
-
68
-
-
79951951917
-
The service factory: Implications for manufacturing managers
-
10.1108/EUM0000000001445
-
B Lin JA Vassar 1992 The service factory: implications for manufacturing managers Ind Manage Data Syst 92 1 18 22 10.1108/EUM0000000001445
-
(1992)
Ind Manage Data Syst
, vol.92
, Issue.1
, pp. 18-22
-
-
Lin, B.1
Vassar, J.A.2
-
69
-
-
84993074058
-
Product distribution and service support strategy linkages an empirical validation
-
10.1108/09600039810221694
-
APS Loomba 1998 Product distribution and service support strategy linkages an empirical validation Int J Phys Distrib Logist Manag 28 2 143 161 10.1108/09600039810221694
-
(1998)
Int J Phys Distrib Logist Manag
, vol.28
, Issue.2
, pp. 143-161
-
-
Loomba, A.P.S.1
-
70
-
-
0001836610
-
Classifying services to gain strategic marketing insights
-
10.2307/1251193
-
CH Lovelock 1983 Classifying services to gain strategic marketing insights J Mark (Pre-1986) 47 9 20 10.2307/1251193
-
(1983)
J Mark (Pre-1986)
, vol.47
, pp. 9-20
-
-
Lovelock, C.H.1
-
71
-
-
0007838167
-
Different scenarios of products and services combinations
-
Presented at the Organised by the International Network of Engineers and Scientists (INES) Workshop "Industry and Sustainability: Pioneer Industries on Sustainable Services" Amsterdam.
-
Manzini E (1996) Different scenarios of products and services combinations. Presented at the conference "Challanges of sustainable development", Organised by the International Network of Engineers and Scientists (INES) Workshop "Industry and Sustainability: Pioneer Industries on Sustainable Services" Amsterdam.
-
(1996)
Conference "challanges of Sustainable Development"
-
-
Manzini, E.1
-
72
-
-
0012909322
-
Product services: From a service supporting the product to a service supporting the client
-
10.1108/08858620110364873 988901
-
V Mathieu 2001a Product services: from a service supporting the product to a service supporting the client J Bus Ind Mark 16 1 39 61 10.1108/08858620110364873 988901
-
(2001)
J Bus Ind Mark
, vol.16
, Issue.1
, pp. 39-61
-
-
Mathieu, V.1
-
73
-
-
0035599831
-
Service strategies within the manufacturing sector: Benefits, costs and partnership
-
10.1108/EUM0000000006093
-
V Mathieu 2001b Service strategies within the manufacturing sector: benefits, costs and partnership Int J Serv Ind Manag 12 5 451 475 10.1108/EUM0000000006093
-
(2001)
Int J Serv Ind Manag
, vol.12
, Issue.5
, pp. 451-475
-
-
Mathieu, V.1
-
74
-
-
85008035390
-
Evidence- based cost estimation for better-quality software
-
[Online] Accessed from July/AugustAccessdate:14/04/2008
-
Menzies T, Hihn J (2006) Evidence- based cost estimation for better-quality software. IEEE Computer Society. [Online] Accessed from: http://ieeexplore.ieee.org/iel5/52/34708/01657942.pdf?isnumber=34708&prod= JNL&arnumber=1657942&arSt=64&ared=66&arAuthor=,64, July/August Access date: 14/04/2008
-
(2006)
IEEE Computer Society
-
-
Menzies, T.1
Hihn, J.2
-
75
-
-
85063852217
-
Defining supply chain management
-
JT Mentzer W DeWitt J Keebler S Min N Nix CD Smith ZG Zacharia 2001 Defining supply chain management J Bus Logist 22 2 1 25
-
(2001)
J Bus Logist
, vol.22
, Issue.2
, pp. 1-25
-
-
Mentzer, J.T.1
Dewitt, W.2
Keebler, J.3
Min, S.4
Nix, N.5
Smith, C.D.6
Zacharia, Z.G.7
-
76
-
-
34248333737
-
Service management-academic issues and scholarly reflections from operations management researchers
-
10.1111/j.1540-5915.2007.00156.x
-
R Metters A Marucheck 2007 Service management-academic issues and scholarly reflections from operations management researchers Decis Sci 38 2 195 214 10.1111/j.1540-5915.2007.00156.x
-
(2007)
Decis Sci
, vol.38
, Issue.2
, pp. 195-214
-
-
Metters, R.1
Marucheck, A.2
-
77
-
-
0037514064
-
Introducing and developing a Product Service System (PSS) concept in Sweeden
-
[Online] Accessed from Accesseddate:12/10/07
-
Mont O (2002) Introducing and developing a Product Service System (PSS) concept in Sweeden. IIIEE Reports, [Online] Accessed from: www.iiiee.lu.se/ Publications.nsf/$webAll/71B8996A245B1C1256BE9003C2F62/$FILE/ NUTEK.PDF Accessed date: 12/10/07
-
(2002)
IIIEE Reports
-
-
Mont, O.1
-
78
-
-
0005373582
-
How professors of operations management view service operations
-
10.1111/j.1937-5956.1999.tb00312.x
-
W Nie DL Kellogg 1999 How professors of operations management view service operations Prod Oper Manag 8 3 339 355 10.1111/j.1937-5956.1999.tb00312. x
-
(1999)
Prod Oper Manag
, vol.8
, Issue.3
, pp. 339-355
-
-
Nie, W.1
Kellogg, D.L.2
-
79
-
-
0032660194
-
-
AIAA 99-1612, April
-
Oberkampf WL, DeLand SM, Rutherford BM, Diegert KV, Alvin KF (1999) A new methodology for the estimation of total uncertainty in computational simulation. AIAA 99-1612, April.
-
(1999)
A New Methodology for the Estimation of Total Uncertainty in Computational Simulation
-
-
Oberkampf, W.L.1
Deland, S.M.2
Rutherford, B.M.3
Diegert, K.V.4
Alvin, K.F.5
-
82
-
-
33644624639
-
Service quality, customer satisfaction, and behavioral intentions in the service factory
-
DOI 10.1108/08876040610646581
-
F Olorunniwo MK Hsu GJ Udo 2006 Service quality, customer satisfaction, and behavioral intentions in the service factory J Serv Mark 20 1 59 72 10.1108/08876040610646581 (Pubitemid 43316687)
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.1
, pp. 59-72
-
-
Olorunniwo, F.1
Hsu, M.K.2
Udo, G.J.3
-
83
-
-
36048936962
-
In search of opportunity management: Is the risk management process enough?
-
DOI 10.1016/j.ijproman.2007.03.005, PII S0263786307000531
-
R Olsson 2007 In search of opportunity management: is the risk management process enough? Int J Proj Manag 25 8 745 752 10.1016/j.ijproman.2007.03.005 (Pubitemid 350082507)
-
(2007)
International Journal of Project Management
, vol.25
, Issue.8
, pp. 745-752
-
-
Olsson, R.1
-
84
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
10.2307/1251430
-
A Parasuraman 1985 A conceptual model of service quality and its implications for future research J Mark (Pre-1986) 49 41 50 10.2307/1251430
-
(1985)
J Mark (Pre-1986)
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
-
85
-
-
33845316283
-
Seizing the potential of the service supply chain
-
K Poole 2003 Seizing the potential of the service supply chain Supply Chain Manag Rev 7 4 54 61
-
(2003)
Supply Chain Manag Rev
, vol.7
, Issue.4
, pp. 54-61
-
-
Poole, K.1
-
86
-
-
79951944308
-
Obsolescence challenges for product-service systems in aerospace and defence industry
-
Romero Rojo FJ, Roy R, Shehab E, Wardle P (2009) Obsolescence challenges for product-service systems in aerospace and defence industry. Proceedings of the 1st CIRP IPS2 Conference, Cranfield, pp. 255-261.
-
(2009)
Proceedings of the 1st CIRP IPS2 Conference, Cranfield
, pp. 255-261
-
-
Romero Rojo, F.J.1
Roy, R.2
Shehab, E.3
Wardle, P.4
-
87
-
-
0034031759
-
Sustainable product-service systems
-
DOI 10.1016/S0016-3287(99)00098-1, PII S0016328799000981, Sustainable futures
-
R Roy 2000 Sustainable product-service systems Futures 32 3/4 289 299 10.1016/S0016-3287(99)00098-1 (Pubitemid 30197169)
-
(2000)
Futures
, vol.32
, Issue.3-4
, pp. 289-299
-
-
Roy, R.1
-
89
-
-
77249179670
-
A competitive framework for industrial product service systems
-
10.1504/IJIMS.2009.031337
-
R Roy KS Cheruvu 2009 A competitive framework for industrial product service systems Int J Internet Manuf Ser 2 1 4 29 10.1504/IJIMS.2009.031337
-
(2009)
Int J Internet Manuf ser
, vol.2
, Issue.1
, pp. 4-29
-
-
Roy, R.1
Cheruvu, K.S.2
-
91
-
-
34548477441
-
Configuring the after-sales service supply chain: A multiple case study
-
DOI 10.1016/j.ijpe.2007.02.009, PII S0925527307000813, Recent Developments in Operations Strategy, Supply Chain Design and Production Systems
-
N Saccani P Johansson M Perona 2007 Configuring the after-sales service supply chain: a multiple case study Int J Prod Econ 110 1-2 52 69 10.1016/j.ijpe.2007.02.009 (Pubitemid 47380284)
-
(2007)
International Journal of Production Economics
, vol.110
, Issue.1-2
, pp. 52-69
-
-
Saccani, N.1
Johansson, P.2
Perona, M.3
-
92
-
-
52149094108
-
Addressing imperfect maintenance modelling uncertainty in unavailability and cost based optimization
-
10.1016/j.ress.2007.03.022
-
A Sanchez S Carlos S Martorell JF Villanueva 2009 Addressing imperfect maintenance modelling uncertainty in unavailability and cost based optimization Reliab Eng Syst Saf 94 1 22 32 10.1016/j.ress.2007.03.022
-
(2009)
Reliab Eng Syst Saf
, vol.94
, Issue.1
, pp. 22-32
-
-
Sanchez, A.1
Carlos, S.2
Martorell, S.3
Villanueva, J.F.4
-
93
-
-
0000907211
-
Match supply and demand in service industries
-
November/December
-
WE Sasser 1976 Match supply and demand in service industries Harvard Business Review 54 133 140 November/December
-
(1976)
Harvard Business Review
, vol.54
, pp. 133-140
-
-
Sasser, W.E.1
-
95
-
-
0022684171
-
How can service businesses survive and prosper?
-
RW Schmenner 1986 How can service businesses survive and prosper? Sloan Manage Rev (1986-1998) 27 3 21 32
-
(1986)
Sloan Manage Rev (1986-1998)
, vol.27
, Issue.3
, pp. 21-32
-
-
Schmenner, R.W.1
-
97
-
-
79951957039
-
-
6th ICMR, Brunel University UK
-
Shehab E, Evans S, Baines T, Lightfoot H, Tiwari A, Johnson M, Peppard J (2008) Challenges of product-service systems: a real life case study. 6th ICMR, Brunel University, UK
-
(2008)
Challenges of Product-service Systems: A Real Life Case Study
-
-
Shehab, E.1
Evans, S.2
Baines, T.3
Lightfoot, H.4
Tiwari, A.5
Johnson, M.6
Peppard, J.7
-
100
-
-
79951950614
-
-
Smart Acquisition 1, Safety and Engineering [Online] Webpage Accessedon:17/12/07
-
Smart Acquisition 1, Safety and Engineering, "Through life project management" [Online] Webpage, http://www.ams.mod.uk/content/docs/tlmguide/ definitn.htm Accessed on: 17/12/07
-
Through Life Project Management
-
-
-
102
-
-
0031336193
-
Cost estimation predictive modeling: Regression versus neural network
-
10.1080/00137919708903174
-
AE Smith AK Mason 1997 Cost estimation predictive modeling: regression versus neural network Eng Econ 42 2 137 161 10.1080/00137919708903174
-
(1997)
Eng Econ
, vol.42
, Issue.2
, pp. 137-161
-
-
Smith, A.E.1
Mason, A.K.2
-
103
-
-
31944439515
-
Review of conceptual cost modeling techniques
-
Sonmez R (2005) Review of conceptual cost modeling techniques. AACE Int Trans, pp.EST.07.1-3.
-
(2005)
AACE Int Trans
-
-
Sonmez, R.1
-
106
-
-
1542711581
-
Method for determining margins in conceptual design
-
10.2514/1.9211
-
D Thunnissen 2004 Method for determining margins in conceptual design AIAA J Spacecr Rockets 41 1 85 92 10.2514/1.9211
-
(2004)
AIAA J Spacecr Rockets
, vol.41
, Issue.1
, pp. 85-92
-
-
Thunnissen, D.1
-
109
-
-
33745698898
-
Product service as a research field: Past, present and future. Reflections from a decade of research
-
10.1016/j.jclepro.2006.01.022
-
A Tukker U Tischner 2006 Product service as a research field: past, present and future. Reflections from a decade of research J Clean Prod 14 17 1552 1556 10.1016/j.jclepro.2006.01.022
-
(2006)
J Clean Prod
, vol.14
, Issue.17
, pp. 1552-1556
-
-
Tukker, A.1
Tischner, U.2
-
110
-
-
0016264378
-
Judgment under uncertainty: Heuristics and biases
-
10.1126/science.185.4157.1124
-
A Tversky D Kahneman 1974 Judgment under uncertainty: heuristics and biases Science 185 4157 1124 1131 10.1126/science.185.4157.1124
-
(1974)
Science
, vol.185
, Issue.4157
, pp. 1124-1131
-
-
Tversky, A.1
Kahneman, D.2
-
111
-
-
33745232181
-
-
United Nations [Online] Accessed from Accessdate:12/04/08
-
United Nations (2002) Manual on statistics of international trade in services. [Online] Accessed from: http://www.oecd.org/dataoecd/32/45/2404428.pdf Access date: 12/04/08
-
(2002)
Manual on Statistics of International Trade in Services
-
-
-
112
-
-
0037289296
-
Rethinking paradigms of service: Service in a virtual environment
-
DOI 10.1108/01443570310453271
-
CA Voss 2003 Rethinking paradigms of service. Service in a virtual environment Int J Oper Prod Manage 23 1 88 104 10.1108/01443570310453271 (Pubitemid 36263571)
-
(2003)
International Journal of Operations and Production Management
, vol.23
, Issue.1
, pp. 88-104
-
-
Voss, C.A.1
-
113
-
-
1642608922
-
Servitization of business: Adding value by adding services
-
S Vandermerwe J Rada 1988 Servitization of business: adding value by adding services Eur Manag J 6 315 324
-
(1988)
Eur Manag J
, vol.6
, pp. 315-324
-
-
Vandermerwe, S.1
Rada, J.2
-
114
-
-
84990385227
-
The four service marketing myths: Remnants of a goods based manufacturing model
-
10.1177/1094670503262946
-
SL Vargo RF Lusch 2004 The four service marketing myths: remnants of a goods based manufacturing model J Serv Res 6 4 324 335 10.1177/1094670503262946
-
(2004)
J Serv Res
, vol.6
, Issue.4
, pp. 324-335
-
-
Vargo, S.L.1
Lusch, R.F.2
-
115
-
-
11344292955
-
Defining uncertainty: A conceptual basis for uncertainty management in model based decision support
-
10.1076/iaij.4.1.5.16466
-
WE Walker P Harremoes J Rotmans JP Vander Sluijs MBA Van Asselt P Janssen KV Krauss 2003 Defining uncertainty: a conceptual basis for uncertainty management in model based decision support Integrated Assessment 4 1 5 17 10.1076/iaij.4.1.5.16466
-
(2003)
Integrated Assessment
, vol.4
, Issue.1
, pp. 5-17
-
-
Walker, W.E.1
Harremoes, P.2
Rotmans, J.3
Vander Sluijs, J.P.4
Van Asselt, M.B.A.5
Janssen, P.6
Krauss, K.V.7
-
116
-
-
37249057681
-
Through-life management: The provision of integrated customer solutions by aerospace manufacturers
-
[Online] Accessed from Accessdate:16/04/2008
-
Ward Y, Graves A (2005) Through-life management: the provision of integrated customer solutions by aerospace manufacturers. Bath Working Paper Series [Online] Accessed from: http://www.bath.ac.uk/management/research/pdf/ 2005-14.pdf Access date: 16/04/2008
-
(2005)
Bath Working Paper Series
-
-
Ward, Y.1
Graves, A.2
-
118
-
-
84992957342
-
The supply chain complexity triangle: Uncertainty generation in supply chain
-
10.1108/09600039810247524
-
R Wilding 1998 The supply chain complexity triangle: uncertainty generation in supply chain Int J Phys Distrib Logist Manag 28 8 599 616 10.1108/09600039810247524
-
(1998)
Int J Phys Distrib Logist Manag
, vol.28
, Issue.8
, pp. 599-616
-
-
Wilding, R.1
-
119
-
-
0001571885
-
Go downstream: The new profit imperative in manufacturing
-
R Wise P Baumgartner 1999 Go downstream: the new profit imperative in manufacturing Harv Bus Rev 77 5 133 142
-
(1999)
Harv Bus Rev
, vol.77
, Issue.5
, pp. 133-142
-
-
Wise, R.1
Baumgartner, P.2
-
120
-
-
0031540745
-
Life cycle costing - Theory, information acquisition and application
-
PII S0263786396000890
-
DG Woodward 1997 Life cycle costing-theory, information acquisition and application Int J Proj Manag 15 6 335 344 10.1016/S0263-7863(96)00089-0 (Pubitemid 127420005)
-
(1997)
International Journal of Project Management
, vol.15
, Issue.6
, pp. 335-344
-
-
Woodward, D.G.1
-
122
-
-
0034369287
-
Service-driven global supply chains
-
10.1108/09564230010355368
-
WE Youngdahl APS Loomba 2000 Service-driven global supply chains Int J Serv Ind Manag 11 4 329 347 10.1108/09564230010355368
-
(2000)
Int J Serv Ind Manag
, vol.11
, Issue.4
, pp. 329-347
-
-
Youngdahl, W.E.1
Loomba, A.P.S.2
-
123
-
-
33845563609
-
Structuring front office and back office work in service delivery systems: An empirical study of three design decisions
-
DOI 10.1108/01443570710714565, EurOMA 2005: Operations and Global Competitiveness
-
LG Zomerdijk J de Vries 2007 Structuring front office and back office work in service delivery systems Int J Oper Prod Manage 27 1 108 131 10.1108/01443570710714565 (Pubitemid 44934863)
-
(2007)
International Journal of Operations and Production Management
, vol.27
, Issue.1
, pp. 108-131
-
-
Zomerdijk, L.G.1
De Vries, J.2
|