Problem gamblers' harsh gaze on casino services

Psychology and Marketing

Volumn 30, Issue 12, 2013, Pages 1108-1123

  Prentice, Catherine ^a   Woodside, Arch G ^b  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

^b BOSTON COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84886610180     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.20670     Document Type: Article

References (43)

1. Afifi, T.O, Cox, B. J., Martens, P. J., Sareen, J., & Enns, M. W. (2010). Demographic and social variables associated with problem gambling among men and women in Canada. Psychiatry Research, 178, 395-400.
2. Bem, D. J. (1967), Self-perception: An alternative interpretation of cognitive dissonance phenomena. Psychological Review, 74, 183-200.
3. Black, D. W., Shaw, M., & Blum, N. (2010). Pathological gambling and compulsive buying: Do they fall within an obsessive-compulsive spectrum? Dialogues in Clinical Neuroscience, 12, 175-185.
4. Bleuler, E. (1930). Textbook of psychiatry. A. A. Brill (Trans.). New York, NY: Macmillan.
5. Budden, M. C., & Griffin, T. F. (1996). Explorations & applications of aberrant consumer behaviour. Psychology & Marketing, 13(8), 739-740.
6. Cartwright, C., DeCaria, C., & Hollander, E. (1998). Pathological gambling: A clinical review. Journal of Practical Psychiatry Behavior Health, 5, 277-286.
7. Chang, C.-W., Tseng, T.-H, & Woodside, A. G. (2013). Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty. Journal of Services Management, 27, 91-103.
8. Cobb, C. J., & Hoyer, W. D. (1986). Planned versus impulse purchase behavior. Journal of Retailing, 62, 384-409.
9. Cohen, J. (1977). Statistical power analysis for the behavioral sciences. New York: Academic Press.
10. Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.
11. Cronin, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurements of service quality. Journal of Marketing, 58(1), 125-131.
12. Dittmar, H., & Howard, S. (2004). Professional Hazards? The impact of models' body size on advertising effectiveness and women's body-focused anxiety in professionals that do and do not emphasize the cultural ideal of thinness. British Journal of Social Psychology. 43(4), 477-497.
13. Faber, R. J., & O' Guinn, T. C. (1992). A clinical screener for compulsive buying. Journal of Consumer Research, 19, 219-225.
14. Felicity, K., Lorains, F. K., Cowlishaw, S., & Thomas, S. A. (2011). Prevalence of comorbid disorders in problem and pathological gambling: Systematic review and meta-analysis of population surveys. Addiction, 106, 490-498.
15. Ferris, J., & Wynne, H. (2001). The Canadian problem gambling index: Final report. Ottawa, ON: Canadian Centre on Substance Abuse.
16. Festinger, L. (1957). A theory of cognitive dissonance. Stanford, CA: Stanford University Press.
17. Fitzsimons, G. J. (2008). Death to dichotomizing. Journal of Consumer Research, 35, 5-8.
18. Hirschman, E. C. (1992). The consciousness of addition: Toward a general theory of compulsive consumption. Journal of Consumer Research, 19, 155-179.
19. Holtgraves, T. (2009). Evaluating the problem gambling severity index. Journal of Gambling Studies, 25:105-120.
20. Kessler, R. C., Hwang, I., LaBrie, R., Petukhova, M., Sampson, N. A., Winters, K. C., et al. (2008). DSM-IV pathological gambling in the National Comorbidity Survey Replication. Psychological Medicine 38, 1351-1360.
21. Kline, P. (1999). The handbook of psychological testing, 2nd ed. London: Routledge.
22. Koran, L. M., Faber, R. J., Aboujaoude, E., Large M. D., Serpe R. T. (2006). Estimated prevalence of compulsive buying in the United States. American Journal of Psychiatry, 163, 1806-1812.
23. Kraepelin, E. (1915). Psychiatrie, Vol. 15 (8th ed., pp. 408-409). Leipzig, Germany: Verlag Von Johann Ambrosius Barth.
24. LaPlante, D. A., Nelson, S. E., LaBrie, R. A., & Shaffer, H. J. (2009). Stability and progression of disordered gambling: Lessons from longitudinal studies. Canadian Journal of Psychiatry, 53, 52-60.
25. LaRose, P. (2001). On the negative effects of e-commerce: A sociocognitive exploration of unregulated on-line buying. Journal of Computer-Mediated Communication, 6, 1-12. LaRose, R. (2001). On the negative effects of e-commerce: A sociocognitive exploration of unregulated on-line buying. Journal of Computer-Mediated Communication, 6. Retrieved from http://jcmc.indiana.edu/vol6/issue3/larose.html.
26. Lorenz, V. C., & Yaffee, R. A. (1986). Pathological gambling: Psychosomatic, emotional and marital difficulties as reported by the gambler. Journal of Gambling Behavior, 2: 40-45.
27. Marshall, K., & Wynne, H. (2003). Fighting the odds. Perspectives on Labour and Income, 4(12), 12-13.
28. Marshall, K., & Wynne, H., 2004. Against the odds: A profile of at-risk and problem gamblers. Canadian Social Trends, 11, 25-29.
29. McClelland, D. C. (1998). Identifying competencies with behavioral-event interviews. Psychological Science, 9, 331-339.
30. Nataraajan, R., & Goff, B. G. (1991). Compulsive buying: Toward a reconceptualization. Journal of Social Behavior and Personality, 6, 307-326.
31. Nisbett, R. E., & Wilson, T. D. (1977). Telling more than we can know: Verbal reports on mental processes. Psychological Review, 84, 231-259.
32. National Opinion Research Center at the University of Chicago (NORC) (1991). Gambling Impact and Behavior Study, Report to the National Gambling Impact Study Commission, April 1.
33. Nower, L., & Blaszczynski, A. (2010). Gambling motivations, money-limiting strategies, and precommitment preferences of problem versus non-problem gamblers. Journal of Gambling Studies, 26, 361-372.
34. O'Keeffe, K. (2013). Macau gambling revenue up 25% on year in March to record MOP 31.34 billion. Dow Jones Business News, April 02. Retrieved from http://www.nasdaq.com/article/macau-gambling-revenue- up-25-on-year-in-march-to-record-mop3134-billion-201304 02-00043#.UV2i2TdPF0w. Accessed 1 April 2013.
35. Peter, J. P. (1981). Construct validity: A review of basic issues and marketing practices. Journal of Marketing Research, 18, 133-145.
36. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing, 58(1), 111-124.
37. Prentice, C. (2013). Who stays, who walks, and why in high-intensity service contexts. Journal of Business Research. Retrieved from http://dx.doi.org/10.1016/j.jbusres.2013.02.044.
38. Rook, D. W., & Fisher, R. J. (1995). Normative influence on impulsive buying behavior. Journal of Consumer Research, 22, 305-313.
39. Shaffer, H. J., & Hall, M. N. (2001). Updating and refining prevalence estimates of disordered gambling behavior in the United States and Canada. Can Journal of Public Health, 92, 168-172.
40. Urry, J. (1990). The tourist gaze. Thousand Oaks, CA: Sage.
41. Wong, I. K., & Fong, V. H. I. (2012). Development and validation of the casino service quality scale: CASERV. International Journal of Hospitality Management, 31, 209-217.
42. Woodside, A. G., & Zhang, M. (2012). Identifying X-consumers using causal recipes: ''Whales'' and ''jumbo Shrimps'' casino gamblers. Journal of Gambling Studies, 28:13-26.
43. Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and behavioral intention. Journal of Health Care Marketing, 9, 5-17.