Identities on call: Impact of impression management on Indian call center agents

Human Relations

Volumn 66, Issue 11, 2013, Pages 1471-1496

  Raghuram, Sumita ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

call centers; identity; impression management; telephone; work non work identity

Indexed keywords

EID: 84885466852     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726713481069     Document Type: Article

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