Working at the wage floor: Hotel room attendants and labor market institutions in Europe and the United States

Low-Wage Work in the Wealthy World

Volumn , Issue , 2010, Pages 269-318

  Vanselow, Achim ^a   Warhurst, Chris ^b   Bernhardt, Annette ^d   Dresser, Laura ^c  

^a UNIVERSITY OF DUISBURG ESSEN   (Germany)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^c Center on Wisconsin Strategy   (Germany)

^d NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84882008340     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (101)

1. Anxo, Dominique, Colette Fagan, Mark Smith, Marie-Thérèse Letablier, and Corinne Perraudin. 2007. Part-Time Work in European Companies: Establishment Survey on Working Time 2004-2005. Dublin: European Foundation for the Improvement of Living and Working Conditions.
2. Appelbaum, Eileen, Annette Bernhardt, and Richard J. Murnane. 2003. Low- Wage America. New York: Russell Sage Foundation.
3. Bernhardt, Annette, Laura Dresser, and Erin Hatton. 2003. "The Coffee Pot Wars: Unions and Firm Restructuring in the Hotel Industry." In Low-Wage America, edited by Eileen Appelbaum, Annette Bernhardt, and Richard J. Murnane. New York: Russell Sage Foundation.
4. Bernhardt, Annette, Siobhan McGrath, and James De Filippis. 2007. "Unregulated Work in the Global City: Employment and Labor Law Violations in New York City." New York: New York University School of Law, Brennan Center for Justice.
5. Bielenski, Harald, Gerhard Bosch, and Alexandra Wagner. 2002. Working Time Preferences in Sixteen European Countries. Dublin: European Foundation for the Improvement of Living and Working Conditions.
6. Bispo, Arménio. 2007. Labor Market Segmentation: An Investigation into the Dutch Hospitality Industry. ERIM PhD Series Research in Management 108. Rotterdam: Erasmus Research Institute of Management (ERIM).
7. British Hospitality Association (BHA). 2005. Trends and Statistics. London: BHA.
8. Burgess, Cathy. 2007. "Is There a Future for Hotel Financial Controllers?" Hospitality Management 26(1): 161-74.
9. Business Travel Europe (BTE). 2005. European Hotels on Way to Recovery- Deloitte. News letter 47. Available at Air and Business Travel News, http://www.businesstraveleurope.com/newsletter.php?typ=n&id=281&iss=47 (accessed November 29, 2007).
10. Canny, Angela. 2002. "Flexible Labor? The Growth of Student Employment in the U.K." Journal of Education and Work 15(3): 277-301.
11. Carley, Mark. 2006. "Key Themes in Global Industrial Relations: Minimum Wages and Relocation of Production." Internet report Dublin: European Foundation for the Improvement of Living and Working Conditions. Available at: http://www.eurofound.europa.eu/publications/htmlfiles/ef05138.htm (accessed June 11, 2009).
12. Caterer and Hotelkeeper. 2002. "The Future Lies in Outsourcing, Says GM." Caterer and Hotelkeeper (December 5). Available at Caterersearch.com, http://www.caterersearch.com/Articles/2002/12/06/46014/the-future-liesin- outsourcing-says-gm.html (accessed May 23, 2006).
13. Caterer and Hotelkeeper. 2003. "Worldwide Briefing." Caterer and Hotelkeeper (March 11). Available at Caterersearch.com, http://www. caterersearch.com/Articles/2003/03/11/47424/worldwide-briefing.html (accessed May 23, 2006).
14. Caterer and Hotelkeeper. 2005. "European Hotel Market Recovers." Caterer and Hotelkeeper (July 19). Available at Caterersearch.com, http://www.caterersearch.com/Articles/2005/07/19/301578/ european-hotel-market-recovers.html (accessed May 23, 2006).
15. Caterer and Hotelkeeper. 2006. "Market Snapshot: Hotels." Caterer and Hotelkeeper (April 24). Available at: http://www.caterersearch.com/ Articles/2006/04/24/57630/market-snapshot-hotels.html (accessed May 23, 2006).
16. Cohen, Ronald. 2007. "How I Rode the Rising Wave of Private Equity." Sunday Times, November 4, 2007, 13.
17. DEHOGA (Deutscher Hotel- und Gaststättenverband-German Hotel and Restaurant Association). 2004. Wir machen Branchenpolitik: Jahrbuch 2003- 2004. Berlin: DEHOGA.
18. Deloitte. 2007. Hotel Benchmark TM Survey: Monthly Bulletin-Global January, was available at: http://www.hotelbenchmark.com/Services/Publications/ Forms/GlobalBulletin.pdf (accessed November 5, 2007).
19. Deutscher Bundestag. 2003. "Antwort der Bundesregierung auf eine Grosse Anfrage der Abgeordneten Jürgen Klimke, Klaus Brämig und weiterer Abgeordneter der Fraktion der CDU/CSU: Auswirkungen der EUOsterweiterung auf den Tourismus und die deutsche Tourismuswirtschaft (Answer of the German Government to a great inquiry of the members of the Bundestag Jürgen Klimke, Klaus Brämig and other members of the faction of CDU/CSU: Impact of the Eastern European expansion of the EU on tourism and the German tourism industry." Deutscher Bundestag, 15. Wahlperiode, Drucksache (German Bundestag, 15. Legislation period. Official Records of Parliament) 15/1267. December 15.
20. Dutton, Eli, Chris Warhurst, Caroline Lloyd, Susan James, Johanna Commander, and Dennis Nickson. 2008. "Just Like the Elves in Harry Potter." In Low-Wage Work in the United Kingdom, edited by Caroline Lloyd, Geoff Mason, and Ken Mayhew. New York: Russell Sage Foundation.
21. Dutton, Eli, Chris Warhurst, Dennis Nickson, and Cliff Lockyer. 2005. "Lone Parents, the New Deal, and the Opportunities and Barriers to Retail Employment." Policy Studies 26(1): 85-101.
22. Ehrenreich, Barbara. 2001. Nickel and Dimed. New York: Metropolitan.
23. Eikhof, Doris Ruth, Chris Warhurst, and Axel Haunschild. 2007. "What Work? What Life? What Balance? Critical Reflections on the Work-Life Balance Debate." Employee Relations 29(4): 325-33.
24. EMIRE. 2007. "Minimum-Terms Workers." European industrial relations glossaries provided by the European Foundation for the Improvement of Living and Working Conditions, Dublin. Available at: http://www.eurofound. europa.eu/emire/NETHERLANDS/MINIMUMTERMSWORKER-NL.htm (accessed January 10, 2008).
25. Eriksson, Tor, and Jinkun Li. 2008. "Restructuring Meets Flexicurity: Housekeeping Work in Danish Hotels." In Low-Wage Work in Denmark, edited by Niels Westergaard-Nielsen. New York: Russell Sage Foundation.
26. Espino-Rodríguez, Tomás F., and Antonia Ma Gil-Padilla. 2005. "Determinants of Information Systems Outsourcing in Hotels from the Resource- Based View: An Empirical Study." International Journal of Tourism Research 7(1): 35-47.
27. Espino-Rodríguez, Tomás F., Pei-Chun Lai, and Tom Baum. 2008. "Asset Specificity in Make or Buy Decisions for Service Operations." International Journal of Service Industry Management 19(1): 111-33.
28. European Commission (EC). 2003. E-Commerce and the Internet in European Businesses: Data 2001-2002. Luxembourg: Office for Official Publications of the European Communities.
29. European Commission (EC). 2004a. Facing the Challenges. Luxembourg: Office for Official Publications of the European Communities.
30. European Commission (EC). 2004b. Industrial Relations. Luxembourg: Office for Official Publications of the European Communities.
31. European Commission (EC). 2006a. Panorama on Tourism. Luxembourg: Office for Official Publications of the European Communities.
32. European Commission (EC).2006b. Industrial Relations in Europe 2006. Luxembourg: Office for Official Publications of the European Communities.
33. Evans, Yara, Jane Wills, Kavita Datta, Joanna Herbert, Jon May, and Cathy McIlwaine. 2007. "Subcontracting by Stealth in London's Hotels: Impacts and Implications for Labor Organizing." Just Labor: A Canadian Journal of Work and Society 10: 85-97.
34. Fellini, Ivana, Anna Ferro, and Giovanna Fullin. 2007. "Recruitment Processes and Labor Mobility: The Construction Industry in Europe." Work, Employment, and Society 21(2): 277-98.
35. Finegold, David, Karin Wagner, and Geoff Mason. 2000. "National Skill- Creation Systems and Career Paths for Service Workers: Hotels in the United States, Germany, and the United Kingdom." International Journal of Human Resource Management 11(3): 497-516.
36. Florida, Richard L. 2002. The Rise of the Creative Class. New York: Basic Books.
37. Florida, Richard L. 2005. Cities and the Creative Class. London: Routledge.
38. Gather, Claudia, Ute Gerhard, and Heidi Schroth. 2005. Vergeben und vergessen? Gebäudereinigung im Spannungsfeld zwischen kommunalen Diensten und Privatisierung (Forgive and Forgotten? Janitorial Services as Field of Tension Between Municipal Services and Privatization). Hamburg: VSA.
39. Gewerkschaft Nahrung-Genuss-Gaststätten (NGG, Food and Allied Workers' Union). 2008. "Hotelreinigung: Rosenberger: Fremdfirmen müssen Mindestlohn zahlen!" ("Hotel Cleaning: Rosenberger: Service Firms Have to Pay the Minimum Wage!"). Press release (January 30).
40. Grugulis, Irena, Chris Warhurst, and Ewart Keep. 2004. "What's Happening to Skill?" In The Skills That Matter, edited by Chris Warhurst, Ewart Keep, and Irena Grugulis. London: Palgrave Macmillan.
41. Guégnard, Christine, and Sylvie-Anne Mériot. 2008a. "Employable Workers and Attractive Employers?" Paper presented to the twenty-sixth annual International Labor Process Conference. University College Dublin (March 18-20).
42. Guégnard, Christine, and Sylvie-Anne Mériot. 2008b. "Housekeepers in French Hotels: Cinderella in the Shadows." In Low-Wage Work in France, edited by Ève Caroli and Jérôme Gautié. New York: Russell Sage Foundation.
43. Gunn, Jessica. 2005. "HHC to Finalize Hilton Group Deal This Year." Caterer and Hotelkeeper (December 22). Available at: http://www.caterersearch.com/Articles/2005/12/22/304176/hhc-to-finalise-hilton- groupdeal-this-year.html (accessed December 6, 2007).
44. Hemmington, Nigel, and Christopher King. 2000. "Key Dimensions of Outsourcing Hotel Food and Beverage Services." International Journal of Contemporary Hospitality Management 12(4): 256-65.
45. Hermanussen, Ria. 2008. "Hotels: Industry Restructuring and Room Attendants' Jobs." In Low-Wage Work in the Netherlands, edited by Wiemer Salverda, Maarten van Klaveren, and Marc van der Meer. New York: Russell Sage Foundation.
46. Hofman, Wiecher, and Abraham Steijn. 2003. "Students or Lower-Skilled Workers? 'Displacement' at the Bottom of the Labor Market." Higher Education 45: 127-46.
47. Income Data Services (IDS). 2005. "Pay in Hotels." IDS Pay Report 943(January): 11-15.
48. Income Data Services (IDS). 2007. "Pay in Hotels." IDS Pay Report 968(January): 13-17.
49. International Labor Organization (ILO). 2001. Human Resources Development, Employment, and Globalization in the Hotel, Catering, and Tourism Sector. Geneva: ILO.
50. Jørgensen, Carsten. 2007. "New Employer Organization Favors More Company-Level Agreements." Available at EIROnline (European Industrial Relations Observatory), http://www.eurofound.europa.eu/eiro/2006/11/articles/ DK0611029I.htm (accessed November 16, 2007). Dublin: European Foundation for the Improvement of Living and Working Conditions.
51. Jossart, Alexandre, and Pierre Walthery. 2001. Sectoral Unions and Employers' Organizations in the EU Hotel, Restaurant, and Cafés Sector (NACE 55). Annual report on social concertation and collective bargaining. Project V/001/97. Louvain-la-Neuve, Belgium: Université Catholique de Louvain [online only, no longer available].
52. Klein Hesselink, John, Irene Houtman, Ruurt van den Berg, Seth van den Bossche, and Floor van den Heuvel. 2004. EU Hotel and Restaurant Sector: Work and Employment Conditions. Dublin: European Foundation for the Improvement of Living and Working Conditions.
53. Kloosterboer, Dirk. 2007. Innovative Trade Union Strategies. Utrecht: Stichting FNV Pers.
54. Kümmerling, Angelika, and Steffen Lehndorff. 2007. Extended and Unusual Working Hours in European Companies: Establishment Survey on Working Time 2004-2005. Dublin: European Foundation for the Improvement of Living and Working Conditions.
55. Labor Research. 2007. "The True Cost of Private Equity." Labor Research (May): 23-25.
56. Lai, Pei-Chun, and Tom Baum. 2005. "Just-in-Time Labor Supply in the Hotel Sector: The Role of Agencies." Employee Relations 27(1): 86-102.
57. Lamminmaki, Dawne. 2005. "Why Do Hotels Outsource? An Investigation Using Asset Specificity." International Journal of Contemporary Hospitality Management 17(6): 516-28.
58. Leidner, Rudiger. 2004. The European Tourism Industry: A Multi-Sector with Dynamic Markets. Luxembourg: Office for Official Publications of the European Communities.
59. London Economics. 2003. Working Conditions in-Hotels and Restaurants: National Report for France. Dublin: European Foundation for the Improvement of Living and Working Conditions.
60. MacInnes, John. 2008. "Work-Life Balance: Three Terms in Search of a Definition." In Work Less, Live More? edited by Chris Warhurst, Doris Ruth Eikhof, and Axel Haunschild. London: Palgrave Macmillan.
61. Malik, Zaiba. 2006. "A Dirty Business." Guardian, December 9, 47-57.
62. Mandelbaum, Robert. 2007. "Once Again Revenue Gains Overcome Expense Growth." Hotel News Resource, available at: http://www.hotelnewsresource. com/pdf/dyn/28873.pdf (accessed November 5, 2007).
63. Marino, Vivian. 2007. "In Hotel Companies, Amenities for Investors." New York Times, July 22, 28.
64. Mason, Geoff, and Wiemar Salverda. 2007. "Russell Sage Foundation Benchmarking Study for Phase 2: Low-Wage Employment in Western Europe and the United States." Report to Russell Sage Foundation, p. 82.
65. McEwen, Alan. 2005. "Eastern Europeans Save Capital Hotels from Staff Crisis." Edinburgh Evening News, May 4, 3.
66. McLaughlin, Colm. 2007. "Challenging the Neo-Liberal Prescription: The Industrial Relations Lessons from Denmark, Ireland, and New Zealand." Paper presented to the Fifth International Conference in Commemoration of Marco Biagi. University of Modena (March 17-21).
67. Mériot, Sylvie-Anne. 2000. "Employment Prospects in the Hotel and Catering Trade: A Franco-American Comparison." Training and Employment 40: 1-4.
68. Mintel. 2004. Hotels-United Kingdom. London: Mintel.
69. Mitchell, Jackie. 2007. "Suite Inspiration." Caterer and Hotelkeeper, May 10, 44-48.
70. Mulholland, Hélène. 2007. "More Parents to Work in Welfare Shake-up." Guardian, December 13, 6.
71. Murphy, Noelle. 2006. "Employing Migrant Workers." IRS Employment Review 844: 42-45.
72. Nickson, Dennis. 2007. Human Resource Management for the Hospitality and Tourism Industries. Oxford: Butterworth Heinemann.
73. O'Connor, Peter, and Jamie Murphy. 2004. "Research on Information Technology in the Hospitality Industry." International Journal of Hospitality Management 23(5): 473-84.
74. Osborne, Matthew. 2005. "Industry Report: Temporary Work Agencies in the United Kingdom." Unpublished paper. National Institute of Economic and Social Research, London.
75. Pai, Hsiao-Hung. 2006. "Our Eyes Have Been Opened by the Abuse." Guardian, April 29, 10-11.
76. Parent-Thirion, Agnès, Enrique Fernández Macías, John Hurley, and Greet Vermeylen. 2007. Fourth European Working Conditions Survey. Dublin: European Foundation for the Improvement of Living and Working Conditions. People 1st. 2006. Hotels: Industry Report. London: People 1st.
77. Philips, Kaia, and Raul Eamets. 2007. Impact of Globalization on Industrial Relations in the EU and Other Major Economies. Dublin: European Foundation for the Improvement of Living and Working Conditions.
78. Pohl, Gerd. 2007. "Tariflose Zustände und Tariferosion. Erfahrungen aus dem Gastgewerbe (Non-Coverage by Collective Agreements and the Erosion of Collective Bargaining. Experiences from the Hotel and Restaurant Trade)." In Wohin treibt das Tarifsystem? (Where is the Collective Bargaining System Heading?), edited by R. Bispinck. Hamburg: VSA.
79. Puech, I. 2004. "Le Temps du remue-ménage: Conditions d'emploi et de travail des femmes de chamber (Times of Confusion: Employment and Working Conditions of Chambermaids)." Sociologie du Travail 46(2): 150-67.
80. Reich, Robert. 1991. The Work of Nations. New York: Alfred Knopf.
81. Ritzer, George, and Craig D. Lair. 2009. "The Globalization of Nothing and the Outsourcing of Service Work." In Service Work: Critical Perspectives, edited by Cameron Macdonald and Marek Korczynski. London: Routledge.
82. Rodríguez-Díaz, Manuel, and Tomás F. Espino-Rodríguez. 2006. "Developing Relational Capabilities in Hotels." International Journal of Contemporary Hospitality Management 18(1): 25-40.
83. Salt, John, and Jane Millar. 2006. "Foreign Labor in the United Kingdom: Current Patterns and Trends." Labor Market Trends (October): 335- 55.
84. Sandoff, Mette. 2005. "Customization and Standardization in Hotels: A Paradox or Not?" International Journal of Contemporary Hospitality 17(6): 529-35.
85. Scottish Centre for Employment Research (SCER). 2006. Valuable Assets: A General Formal Investigation into the Role and Status of Classroom Assistants in Scotland's Primary Schools. SCER report 11, University of Strathclyde. Available at Equality and Human Rights Commission, http://83.137.212.42/ sitearchive/eoc/Docs/VAssets-Overtime-%20research-report.doc?page=20368 (accessed June 8, 2009).
86. Scully-Russ, Ellen. 2005. "Agency Versus Structure: Path Dependency and Choice in Low-Wage Labor Markets." Human Resource Development Review 4(3): 254-78.
87. Sherwyn, David, Zev Eigen, and Paul Wagner. 2006. "The Hotel Industry's Summer of 2006: A Watershed Moment for America's Labor Unions?" Cornell Hotel and Restaurant Administration Quarterly 47(4): 337-49.
88. Thomas, Daniel. 2007. "10b Hilton Deal Will Not Be the Last." Caterer and Hotelkeeper, July 12. Available at: http://www.caterersearch.com/ Articles/2007/07/12/314834/10b-hilton-deal-will-not-be-the-last.html (accessed December 6, 2007).
89. Tijdens, Kea, and Maarten van Klaveren. 2007. WIBAR Report No. 5: Collective Bargaining Coverage. Amsterdam: University of Amsterdam, Amsterdam Institute for Advanced Studies.
90. Toynbee, Polly. 2003. Hard Work. London: Bloomsbury.
91. Unite Here. 2006. Creating Luxury, Enduring Pain: How Hotel Work Is Hurting Housekeepers. Available at: http://www.hotelworkersrising.org/pdf/ Injury-Paper.pdf (accessed January 25, 2002).
92. U.S. Bureau of Labor Statistics (BLS). 2008. Career Guide to Industries, Hotels, and Other Accomodations. Available at: http://www.bls.gov/oco/cg/cgs036. htm#emply (accessed August 28, 2008).
93. U.S. Department of Labor. 2001. "Table 1: Incidence Rates of Nonfatal Occupational Injuries and Illnesses by Industry and Selected Case Types, 2000." Available at: http://www.bls.gov/iif/oshwc/osh/os/ostb1001. pdf (accessed January 25, 2002).
94. Van het Kaar, Robbert. 2007. "Crackdown on Breaches of Minimum Wage Law." Dublin: European Foundation for the Improvement of Living and Working Conditions. Available at EIROnline (European Industrial Relations Observatory), http://www.eurofound.europa.eu/eiro/2007/07/articles/nl0707049i.htm (accessed November 16, 2007).
95. Vanselow, Achim. 2008. "Still Lost and Forgotten? The Work of Hotel Room Attendants in Germany." In Low-Wage Work in Germany, edited by Gerhard Bosch and Claudia Weinkopf. New York: Russell Sage Foundation.
96. Walton, Christopher. 2007. "Hilton Agency Staff Were Paid Less Than the Minimum Wage." (November 1). Available at: Caterersearch.com, http://www.caterersearch.com/Articles/2007/11/01/317037/hilton-agency-staff- were-paid-less-than-the-minimum.html (accessed November 5, 2007).
97. Warhurst, Chris, Caroline Lloyd, and Eli Dutton. 2008. "The National Minimum Wage, Low Pay, and the U.K. Hotel Industry: The Case of Room Attendants." Sociology 42(6): 1228-36.
98. Watkins, Ed. 2000. "The Consolidation Conundrum." Lodging Hospitality 56(15): 2.
99. Wood, Roy C. 1992. Working in Hotels and Catering. London: Routledge.
100. Wood, Roy C. 1995. "Wages Council Abolition: Doing Labor a Favor?" Renewal 3(1): 72-81.
101. Zuberi, Dani. 2007. "Organizing for Better Working Conditions and Wages: The UNITE Here! Hotel Workers Rising Campaign." Just Labor: A Canadian Journal of Work and Society 10: 60-73.