Communication and cooperation in the virtual workplace: Teamwork in computer-mediated-communication

Communication and Cooperation in the Virtual Workplace: Teamwork in Computer-Mediated-Communication

Volumn , Issue , 2006, Pages

  Sadowski Rasters, Gaby ^a   Duysters, Geert ^b,c   Sadowski, Bert M ^c  

^a UNU MERIT ^*

^b UNU MERIT   (Netherlands)

^c EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84881867553     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book

References (137)

1. Ackhoff, R.L. and M. Halbert (1958), An operations research study of the scientific activity of chemists, Cleveland, OH: Case Institute of Technology, Operations Research Group.
2. Allen, T.J. (1970), Communication networks in R & D laboratories, R & D Management, 1(1), 14-21.
3. Atkinson, P. and M. Hammersley (1994), Ethnography and participant observation. In:N. Denzin andY. Lincoln (eds), Handbook of Qualitative Research, Thousand Oaks, CA: Sage.
4. Barlow, C.M. (2001), Insight or ideas: Escaping the idea centered 'box' defining creativity, Proceedings of the 34th Annual Hawaii International Conference on Systems Sciences, HICSS-34, pp. 2877-85, Los Alamitos, CA, USA, IEEE Computer Society.
5. Baron, N.S. (1998), Letters by phone or speech by other means: the linguistics of e-mail, Language & Communication, 18(2), 133-70.
6. Beuschel, W. and R. King (1992), How coordination processes influence CIM development, in P. Bro & D ie;dner and W. Karwowski (eds), Ergonomics of Hybrid Automation Systems-III: Proceedings of the 3rd International Conference on Human Aspects of Advanced Manufacturing and Hybrid Automation, Gelsenkirchen: Germany.
7. Bishop, A.P. (1994), The role of computer networks in aerospace engineering, Library Trends, 42(4), 694-729.
8. Black, J.T. (1991), The Design of the Factory of the Future, New York and London: McGraw-Hill.
9. Blecherman, B. (1999), Adopting automated negotiation, Technology in Society, 21(2), pp. 167-74.
10. Bowers, D.K. (1999), FAQs on online research, Marketing Research, 10(4), 45-8.
11. Bowles, S. and H. Gintis (2000), Social capital and community governance, 21 November 2001. http://www.santafe.edu/sfi/publications/Working- Papers/01-01-003.pdf
12. Brown, J.S. and P. Duguid (1991), Organizational learning and communities of practice: toward a unified view of working, learning, and innovation, Organization Science, 2(1), pp. 40-57
13. E.L. Lesser et al., (2000). Knowledge and Communities, Boston: Butterworth Heinemann, pp. 99-121.
14. Cavarero, R. and J. Schroter (2002), From dream to reality - How to ensure the achievement of significant results in a product development management system deployment, Working Paper PDT Europe.
15. Cohen, S.G. and D.E. Bailey (1997), What makes teams work: Group effectiveness research from the shop floor to the executive suite, Journal of Management, 23(3), 239-90.
16. Dafermos, G.N. (2001), Management and virtual decentralised networks: the Linux project. First Monday, 6(11). http://firstmonday.org/issues /issue6_11/dafermos/ index.html
17. Daft, R.L. and R.H. Lengel (1984), Information richness: a new approach to managerial behavior and organization design. In: L.L. Cumming and B.M. Staw (eds), Research in Organizational Behavior, Greenwich, CT: Jai, Vol. 6, pp. 191-233.
18. Daft, R.L. and R.H. Lengel (1986), Organizational information requirements, media richness and structural design, Management Science, 32(5), 554-71.
19. Daft, R.L., R.H. Lengel and L.K. Trevino (1987), Message equivocality, media selection and manager performance: implications for information systems, MIS Quarterly, 11, 355-66.
20. Dalle J.M. and N. Jullien (2001), Open-Source vs. Proprietary software, invited conference presented at the '01 ESSID Summer School (Cargèse, France), also presented at the EARIE Conference (Madrid, Spain, September 2002).
21. Dennis, A.R., S.T. Kinney and Y.-T.C. Hung (1999), Gender differences in the effects of media richness, Small Group Research, 30(4), 405-37.
22. Drucker, P.F. (1998), The discipline of innovation, Harvard Business Review, 76(6), 149-58.
23. Duxbury, L. and D. Neufeld (1999), The impacts of telecommuting on intra-organizational communication, Journal of Engineering and Technology management, 16(1), 1-28.
24. Dyer, J.H. and K. Nobeoka (2000), Creating and managing a highperformance knowledge-sharing network: the Toyota case, Strategic Management Journal, 21, 345-67.
25. Eden, C. and C. Huxham (2001), The negotiation of purpose in multiorganizational, collaborative groups, Journal of Management Studies, 38(3), 373-91.
26. Edwards, K. (2001), Epistemic communities, situated learning and Open Source Software development, http://www.its.dtu.dk/ansat/ke/ec_sl_oss. pdf
27. El-Shinnawy,M. and M.L. Markus (1997), The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail, International Journal of Human-Computer Studies, 46(4), 443-67.
28. Fleck, J. and J. Howells (2001), Technology, the technology complex and the paradox of technological determinism, Technology Analysis and Strategic Management, 13(4), 523-31.
29. FM interview with Linus Torvalds (1998), First New Monday, http://www. firstmonday.dk/issues/issue3_3/torvalds/index.html
30. Frost, P.A. and R. Whitley (1971), Communication patterns in a research laboratory, R & D Management, 1(2), 71-9.
31. Fulk, J. and L. Collins-Jarvis (2001), Wired meetings: technological mediation of organizational gatherings. In: F. Jablin and L. Putnam (eds), The New Handbook of Organizational Communication, Newbury Park, CA: Sage.
32. Fulk, J., J. Schmitz and C.W. Steinfield (1990), A social influence model of technology use. In: J. Fulk and C.W. Steinfield (eds), Organizations and Communication Technology, Newbury Park, CA: Sage, pp. 117-40.
33. Gallivan, M.J. (2001), Striking a balance between trust and control in a virtual organization: a content analysis of open source software case studies, Information Systems Journal, 11(4), 277-304.
34. Gersick, C.J.G. (1988), 'Time and transition in work teams: toward a new model of group development', Academy of Management Journal, 31, 9-41.
35. Godfrey, M.W. and Q. Tu (2000), Evolution in Open Source Software: a case study, Proceedings of the 2000 International Conference on Software Maintenance (ICSM-00), San Jose, CA, October. http://plg.uwaterloo. ca/~migod/papers/ icsm00.pdf
36. Griffith, T.L. (eds), Research on Managing Groups and Teams: Technology, Stamford, CT: JAI Press, Vol. 3, pp. 1-27.
37. Gutwin, C., M. Roseman and S. Greenberg (1996), A usability study of awareness widgets in a shared workspace groupware system, Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW '96), pp. 258-67.
38. Hall, K. (1990), Information technology application: a British aerospace military aircraft Ltd view. In North Atlantic Treaty Organization, Advisory group for aerospace research & development, Electronic Transfer of Information and its Impact on Aerospace and Defence Research and Development. AGARD conference Proceedings. No. 446. (pp. 16.1-16.16) [s.l.]: AGARD.
39. Halloween documents. Version 1.14. http://www.opensource.org/ halloween/halloween1.html
40. Handy, C.B. (1995), Trust and the virtual organization, Harvard Business Review, 73(3), 40-50.
41. Hars, A. and S. Ou (2001),Working for free? Motivations for participating in Open Source projects. In: R.H. Sprague (ed.), Proceedings of the 34th IEEE Annual Hawaii International Conference on System Sciences (HICSS-34), held 3-6 January 2001, Maui, Hawaii, Vol. 7.
42. Ha & D ie;usler, J., H. Hohn and S. Lu & D ie;tz (1995), Contingencies of innovative networks: A case study of successful interfirm R & D collaboration, Engineering Management Review, 23, 42-55.
43. Haythornthwaite, C. (2002), Strong, weak and latent ties and the impact of new media, The Information Society, 18, 1-17.
44. Hemetsberger, A. (2002), Fostering cooperation on the Internet: social exchange processes in innovative virtual consumer communities. In: Susan M. Broniarczyk and Kent Nakamoto (eds), Advances in Consumer Research, Vol. 29, 354-356.
45. Hemetsberger, A. and R. Pieters (2001),When Consumers Produce on the Internet: An Inquiry into Motivational Sources of Contribution to Joint-Innovation, paper presented at the La Londe Conference.
46. Hertel, G., S. Niedner and S. Herrmann (2001), Motivation of software developers in Open Source projects: an internet-based survey of contributors to the Linux kernel, Research Policy, 32, 1159-77, http://opensource. mit.edu/papers/rp-hertelniednerherrmann.pdf
47. Hertrich, R. (2000), A new giant is born - EADS, interview with Rainer Hertrich, Co-CEO of the European Aeronautic Defence and Space Company (EADS), Air & Space Europe, 2(1), 5-7.
48. Hippel, E. von and G. von Krogh (2003), Open Source software and the 'Private-Collective' innovation model: Issues for organization science, Organization Science, 14(2), 209-23.
49. Hollingshead, A.B., J.E. McGrath and K.M. O'Connor (1993), Group task performance and communication technology: a longitudinal study of computer-mediated versus face to face work groups, Small Group Research, 24, 307-33.
50. Huxham,C. and S.Vangen (2003), Doing things collaboratively - Realizing the advantage or succumbing to inertia? University of Strathclyde, Working Paper Series 2003-11.
51. Jones, S. (1999), Doing Internet Research: Critical Issues and Methods for Examining the Net, Thousand Oaks, CA: Sage.
52. Katzenbach, J.R. and D.K. Smith (1993), The discipline of teams, Harvard Business Review, 71(2), 111-20.
53. Kinder, T. (2003), Go with the flow; a conceptual framework for supply relations in the era of the extended enterprise, Research Policy, 32, 503-23.
54. Klandermans, B. and D. Oegema (1987), Potentials, networks, motivations, and barriers: steps towards participation in social movements, American Sociological Review, 52, 519-31.
55. Kock, N. (1998), Can communication medium limitations foster better group outcomes? An action research study, Information & Management, 34(5), 295-305.
56. Kozinets, R.V. (1999), E-Tribalized Marketing?: The Strategic Implications of Virtual Communities of Consumption, European Management Journal, 17(3), 252-64.
57. Kraut, R.E. and L.A. Streeter (1995), Coordination in software development, Communications of the ACM, 38(3), 69-81.
58. Kraut, R., S. Kiesler, B. Boneva, J.N. Cummings, V. Helgeson and A.M. Crawford (2002), Internet paradox revisited, Journal of Social Issues, 58(1), 49-74.
59. Kumari, S. (1999), Implementing Web-based surveys. [Web presentation] University of Houston, http://www.coe.uh.edu/~skumari/betty/index. htm
60. Lameter, C. (2002), Debian GNU/Linux: The Past, the Present and the Future, This material was presented at the Free Software Symposium 2002 on 22 October 2002, 15:30 at the Japan Education Center. http://u-os.org/tokyo/
61. Lea, M., T. O'Shea, P. Fung and R. Spears (1992), Flaming in computermediated communication: observations, explanations, implications. In: M. Lea (ed.), Contexts of Computer-mediated Communication, London: Harvester Wheatsheaf, pp. 89-112.
62. Lerner, J. and J. Tirole (2000), The simple economics of Open Source, NBER Working Paper 7600, http://ldb.wiwi.uni-frankfurt.de/ literature/ OpenSource/TheSimpleEconomicsofOpenSource.pdf
63. Lewicki, R.J., D.J. Mcallister and R.J. Bies (1998), Trust and distrust: New relationships and realities, Academy of Management Review, 23(3), 438-58.
64. LiPera, S.D. (1996), The impact of new media: a model for the use of desktop videoconferencing in negotiations, http://is.gseis.ucla.edu/ impact/f96/Projects/slipera/
65. Lipnack, J. and J. Stamps (1997), Virtual Teams: Reaching Across Space, Time, and Organisations with Technology, New York: John Wiley & Sons Inc.
66. Lipnack, J. and J. Stamps (2000), Virtual Teams: People Working Across Boundaries with Technology, New York: John Wiley & Sons, Inc.
67. Mabry, E.A. (1997), Framing flames: the structure of argumentative messages on the net, Journal of Computer Mediated Communication, 2(4) http://www.ascusc. org/jcmc/vol2/issue4/mabry.html
68. Mark-Herbert, C. (2004), Innovation of a new product category - functional foods, Technovation, 24(9), 713-19.
69. Markus, M.L. (1994), Electronic mail as the medium of managerial choice, Organization Science, 5(4), 502-27.
70. Markus, M.L., M. Brook and C. Agres (2000),What makes a virtual organization work: lessons from the Open Source world, Sloan Management Review, 42(1), 13-26.
71. Markus, M.L., A. Majchzak and L. Gasser (2002), A design theory for systems that support emergent knowledge processes, MIS Quarterly, 26(3), 179-212
72. McKenna, K.Y.A. and A.S. Green (2002), Virtual group dynamics, Group Dynamics: Theory, Research and Practice, 6(1), 116-27.
73. Mockus, A., T. Fielding and J. Herbsleb (2000), A case study of Open Source Software development: the Apache server, Proceedings of the 22nd International Conference on Software Engineering (ICSE 2000), pp. 263-72. http://opensource. mit.edu/papers/mockusapache.pdf
74. Moon, J.Y. and L. Sproull (2000), Essence of distributed work: the case of the Linux kernel, First Monday, 5(11), http://www.firstmonday.dk/issues/ issue5_11/ moon/
75. Ngwenyama, O.K. and A.S. Lee (1997), Communication richness in electronic mail: critical social theory and the contextuality of meaning, MIS Quarterly, 21(2), 145-67, Online version with corrections: http://www.people.vcu.edu/~aslee/ ngwlee97.htm
76. Nohria, N. and R. Eccles (1992), Face-to-face: Making network organisations work. In: N. Nohria and R. Eccles (eds), Networks and Organisations: Structure, Form and Action, Boston: Harvard Business School Press.
77. Olson, G.M. and J.S. Olson (2000), Distance matters, Human Computer Interaction, 15, 139-79, Lawrence Erlbaum Associates.
78. Olson, J.S., S.D. Teasley, L. Covi and G.M.S. Olson (2002), The (currently) unique advantages of collocated work. In: P. Hinds and S. Kiesler (eds), Distributed Work, Cambridge, MA: MIT Press.
79. Orlikowski, W.J. and J. Yates (1994), Genre repertoire: the structuring of communicative practices in organizations, Administrative Science Quarterly, 39(4), pp. 541-74.
80. Osterloh, M., S. Rota and B. Kuster (2002), Trust and Commerce in Open Source: a Contradiction? 22 November, http://www.sses.com/public/ events/euram/complete_tracks/trust_within_organizations/rota_vonwartburg_ osterloh.pdf
81. O'Sullivan, A. (2003), Dispersed collaboration in a multi-firm, multi-team product-development project, Journal of Engineering and Technology Management, 20, 93-116.
82. Pantelli, N. (2002), Richness, power cues and email text, Information and Management, 40(2), 75-86.
83. Pelz, D.C. and F.M. Andrews (1976), Scientists in Organizations (revised edn.), Ann Arbor, MI: Institute for Social Research.
84. Poole, M.S. and R.Y. Hirokawa (1996), Introduction: Communication and Group Decision Making, Communication and Group Decision Making, London: Sage Publications.
85. Preece, J. (ed.) (2002), Supporting Community and Building Social Capital, Special edition of Communications of the ACM, 45(4), 37-9.
86. Rafaeli, S. and F. Sudweeks (1997), Networked interactivity, Journal of Computer Mediated Communication, 2(4). http://www.ascusc.org/jcmc/ vol2/issue4/rafaeli.sudweeks.html
87. Rasters, G., G. Vissers and B. Dankbaar (2002), An inside look: Rich communication through lean media in a virtual research team. Small Group Research, 33(6) 718-54.
88. Raymond, E.S. (1998), The Cathedral and the Bazaar, First Monday, 3(3), Reprinted in: The Cathedral and the Bazaar: Musings on Linux and Open Source by an Accidental Revolutionary. Beijing: O'Reilly, 1999. http:// www.firstmonday. dk/issues/issue3_3/raymond/
89. Raymond, E.S. (1999), The Cathedral and the Bazaar: Musings on Linux and Open Source by an Accidental Revolutionary. Beijing: O'Reilly.
90. Reinhardt, C. (2003), Collaborative knowledge creation in virtual communities of practice. A research on KDE software development processes. http://kde. klevahhehd.com/
91. Rice, R.E. (1984), The New Media: Communication, Research and Technology. Beverly Hills, CA: Sage.
92. Rice, R.E. and G. Love (1987), Electronic emotion: Socio-emotional content in a computer-mediated communication network. Communication Research, 14, 85-108.
93. Rice, R.E. and U. Gattiker (2001), New media and organizational structuring. In F. Jablin and L. Putnam (eds), New Handbook of Organizational Communication. Newbury Park, CA: Sage, pp. 544-81.
94. Rice, R. and D. Shook (1990), Relationships of Job Categories and Organizational Level to Use of Communications Channels, Including Electronic Mail: A Meta-Analysis and Extension, Journal of Management Studies, 27(2), 195-223.
95. Riley, M.W. (1963), Sociological Research, Volume I: a case approach. New York, NY: Harcourt, Brace & World.
96. Robey, D. and M.C. Boudreau (1999), Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Information Systems Research, 10, 167-85.
97. Rogers, P. (2002), Group decision making via CMC. Commorg literature review, topic 4. Internal document. www.commorg.net
98. Rose, J. (2000), New structure, new programmes, bright future. Air & Space Europe, 2(6), 4-5.
99. Sanderson, D. (1994), Mediated collaborative research? Claims, evidence, and a case study of a distributed science group. Computer Supported Cooperative Work, 2(1-2), 41-66.
100. Schweik, C.M. and A. Semenov (2003), The institutional design of Open Source programming: implications for addressing complex public policy and management problems, First Monday, 8(1), http://firstmonday.org/ issues/issue8_1/schweik/index.html
101. Sharma, S. V. Sugumaran and B.Rajagopalan (2002), A framework for creating hybrid-open source software communities. Information Systems Journal, 12(1), 7-25.
102. Sia, C.L., B.C.Y. Tan and K.K. Wei (1999), Can a Group Support System Stimulate Group Polarization? An Empirical Study, IEEE Transactions on Systems, Man, and Cybernetics, 29(2), 227-37.
103. Siegel, J., V. Dubrovsky, S. Kiesler and T. McGuire (1986), Group processes in computer-mediated communication. Organizational Behavior and Human Decision Processes, 37, 157-87.
104. So, H., N. Thomas and H. Zadeh (2000), The keys to success in building a Free/Open Source Community for software development. http://www.businessit.bf.rmit.edu.au/haggen/TaiwanOS.pdf
105. Song, L., E. Singleton, J. Hill and M. Hwa Koh (2004), Improving online learning: student perceptions of useful and challenging characteristics, Internet and Higher Education, 7, 59-70.
106. Soukup, C. (2000), Building a theory of multimedia CMC, New Media and Society, 2(4), 407-25.
107. Spears, R. and Lea, M. (1992), Social influence and the influence of the 'social' in computer-mediated communication. In: M. Lea (ed.), Contexts of Computer-mediated Communication, Hemel Hempstead: Harvester-Wheatsheaf, pp. 30-65.
108. Sproull, L. and S. Kiesler (1986), Reducing social context cues: electronic mail in organizational communication. Management Science, 32(11), 1492-12.
109. Stroebe, W. and M. Diehl (1994), Why groups are less effective then their members: on productivity losses in idea-generating groups. In.W. Stroebe and M. Hewstone (eds), European Review of Social Psychology, Wiley: Chichester.
110. Sudweeks, F. and M. Allbritton (1996),Working together apart: communication and collaboration in a networked group. In: C.D. Keen, C. Urquhart and J. Lamp (eds), Proceedings of the 7th Australasian Conference of Information Systems (ACIS96), Vol. 2, pp. 701-12. Hobart, Tasmania: University of Tasmania, Department of Computer Science.
111. Susman,G.I. and A. Majchrzak (2003),Research issues in knowledge man-agement and virtual collaboration in new product development: an introductory essay. Editorial, Journal of Engineering and Technology Management, 20, 5.
112. Tan, B.C.Y., K.K. Wei, C.L. Sia and K.S. Raman (1999), A Partial Test of the Task-Medium Fit Proposition in a Group Support System Environment, ACM Transactions on Computer-Human Interaction, 6(1), 47-66.
113. Taylor, M. (1982), Community, Anarchy and Liberty, Cambridge: Cambridge University Press.
114. Thacker-Kumar, L. and J. Campbell (1999), Fostering inter-European cooperation: Technological collaboration among nations of the European Union. The Social Science Journal, 36(1), 103-16.
115. Townsend, A.M., S. DeMarie and A.R. Hendrickson (1998), Virtual teams: technology and the workplace of the future. Academy of Management Executive, 35(3), 17-29.
116. Trevino, L., R. Lengel and R. Daft (1987), Media Symbolism, Media Richness, and Media Choice in Organizations: A Symbolic Interactionist Perspective, Communication Research, 14(5), 553-74.
117. Tuckman, B.W. (1965), Developmental sequence in small groups. Psychological Bulletin, 63, 384-99.
118. Tuckman, B.W. and M.A.C. Jensen (1977), Stages of small group development. Group and Organizational Studies, 2, 419-27.
119. Tuomi, T. (2000), Internet, innovation, and Open Source: actors in the network, First Monday, 6(1), http://www.firstmonday.dk/issues/issue6_ 1/tuomi/
120. Van den Besselaar, L. Ekkel and R. Spears (2001), Literature review: impact of e-mail in organizations. Internal document Commorg project. http://www.commorg.net
121. Varghese, S. (2003), Living up to the Linux name. http://www.theage. com.au/ articles/2003/01/08/1041989994382.html
122. Vennix, J.A.M. (1999), Group model-building: tackling messy problems. System Dynamics Review, 15(4), 379-401.
123. Walther, B. (1996), Computer-mediated communication: impersonal, interpersonal and hyperpersonal information, Communication Research, 23(1).
124. Walther, J.B. and J.K. Burgoon (1992), Relational communication in computer-mediated interaction. Human Communication Research, 19(1), 50-88.
125. Warkentin, M.E., L. Sayeed and R. Hightower (1997), Virtual teams versus face-to-face teams: an exploratory study of a web-based conference system. Decision Sciences, 28(4), 975-996.
126. K.E. Kendall (ed.) (1999), Emerging Information Techniques, Thousand Oaks, CA: Sage, Chapter 10, pp. 241-62.
127. Weber, K. and M. Hallerberg (2001), Explaining variation in institutional integration in the European Union: why firms may prefer European solutions. Journal of European Public Policy, 8(2), 171-91.
128. Weick, K.E. (1979), The Social Psychology of Organizing. Reading, MA: Addison-Wesley.
129. Weisband, S. (2002), Maintaining awareness in distributed team collaboration: implications for leadership and performance. In: P. Hinds and S. Kiesler (eds), Distributed Work, Cambridge, MA: MIT Press, pp. 311-33.
130. Wellman, B. (1997), An electronic group is virtually a social network. In: S. Kiesler (ed.), Culture of the Internet. Mahwah, NJ: Lawrence Erlbaum.
131. Wendel de Joode, R. van (2002), Coordination and collaboration in open source communities, In: E.F. Ten Heuvelhoff (2002), Proceedings of the First International Doctoral Consortium on Technology, Policy and Management. http://www.tbm.tudelft.nl/webstaf/rubenw/paper%20doctoral% 20consortium_Ruben.pdf
132. Wenger, E. (1998), Communties of practice: learning as a social system, Systems Thinker, http://www.co-i-l.com/coil/knowledge-garden/cop/lss. shtml.
133. Wenger, E. and W. Snyder (2000), Communities of practice: the organizational frontier, Harvard Business Review, 78(1), 139-46.
134. Williams, F., E.R. Rice and E.M. Rogers (1979), Research Methods and the New Media, New York: The Free Press.
135. Yamauchi, Y., M. Yokozawa, T. Shinohara and T. Ishida (2000), Collaboration with Lean Media: How Open-Source Software Succeeds. ACM Conference on Computer Supported Cooperative Work (CSCW 2000), Philadelphia, PA, December.
136. Yin, R.K. (1994), Case Study Research: Design and Methods, Beverly Hills, CA: Sage, (Applied Social Research Methods Series; 5). 3rd upd. and exp. edn, 2003.
137. Yu, R. (1997), Information technology and media choice of CFO. http://members.optushome.com.au/raymondyu/pub/thesis/content.htm