-
1
-
-
46549097485
-
'Innovation: mapping the winds of creative destruction'
-
Abernathy, W. and K. Clark (1985), 'Innovation: mapping the winds of creative destruction', Research Policy, 14 (1), 3-22.
-
(1985)
Research Policy
, vol.14
, Issue.1
, pp. 3-22
-
-
Abernathy, W.1
Clark, K.2
-
2
-
-
0037495082
-
'An exploratory investigation of user involvement in new service development'
-
Alam, I. (2002), 'An exploratory investigation of user involvement in new service development', Journal of the Academy of Marketing Science, 30 (3), 250-61.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 250-261
-
-
Alam, I.1
-
3
-
-
33645911818
-
'Removing the fuzziness from the fuzzy front- end of service innovations through customer interactions'
-
Alam, I. (2006), 'Removing the fuzziness from the fuzzy front- end of service innovations through customer interactions', Industrial Marketing Management, 35 (4), 468-80.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.4
, pp. 468-480
-
-
Alam, I.1
-
4
-
-
84986101138
-
'A customer- oriented new service development process'
-
Alam, I. and C. Perry (2002), 'A customer- oriented new service development process', Journal of Services Marketing, 16 (6), 515-34.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.6
, pp. 515-534
-
-
Alam, I.1
Perry, C.2
-
5
-
-
33751010745
-
'How user innovations become commercial products: a theoretical investigation and case study'
-
Baldwin, C., C. Hienerth and E. von Hippel (2006), 'How user innovations become commercial products: a theoretical investigation and case study', Research Policy, 35 (9), 1291-313.
-
(2006)
Research Policy
, vol.35
, Issue.9
, pp. 1291-1313
-
-
Baldwin, C.1
Hienerth, C.2
von Hippel, E.3
-
6
-
-
16544369299
-
'Making or breaking the tourist experience: the role of human resource management'
-
C. Ryan (ed.), The Tourist Experience, London: Thomson Learning
-
Baum, T. (2005), 'Making or breaking the tourist experience: the role of human resource management', in C. Ryan (ed.), The Tourist Experience, London: Thomson Learning, pp. 94-111.
-
(2005)
, pp. 94-111
-
-
Baum, T.1
-
7
-
-
12944261415
-
High- involvement Innovation
-
Chichester: Wiley.
-
Bessant, J. (2003), High- involvement Innovation, Chichester: Wiley.
-
(2003)
-
-
Bessant, J.1
-
8
-
-
0002866667
-
'Evaluating service encounters: the eff ects of physical surroundings and employee responses'
-
Bitner, M. (1990), 'Evaluating service encounters: the eff ects of physical surroundings and employee responses', Journal of Marketing, 54 (2), 69-82.
-
(1990)
Journal of Marketing
, vol.54
, Issue.2
, pp. 69-82
-
-
Bitner, M.1
-
9
-
-
57049113797
-
'Exploring the strategic ground for listening and organizational eff ectiveness'
-
Brownell, J. (2008), 'Exploring the strategic ground for listening and organizational eff ectiveness', Scandinavian Journal of Hospitality and Tourism, 8 (3), 211-29.
-
(2008)
Scandinavian Journal of Hospitality and Tourism
, vol.8
, Issue.3
, pp. 211-229
-
-
Brownell, J.1
-
10
-
-
0038210300
-
Open Innovation: The New Imperative for Creating and Profi ting from Technology
-
Boston, MA: Harvard Business School Press.
-
Chesbrough, H. (2003), Open Innovation: The New Imperative for Creating and Profi ting from Technology, Boston, MA: Harvard Business School Press.
-
(2003)
-
-
Chesbrough, H.1
-
11
-
-
84936166194
-
'Absorptive capacity: a new perspective on learning and innovation'
-
Cohen, W.M. and D.A. Levinthal (1990), 'Absorptive capacity: a new perspective on learning and innovation', Administrative Science Quarterly, 35, 128-52.
-
(1990)
Administrative Science Quarterly
, vol.35
, pp. 128-152
-
-
Cohen, W.M.1
Levinthal, D.A.2
-
12
-
-
0001907679
-
'The culture of tourism'
-
C. Rojek and J. Urry (eds), Touring Cultures: Transformations of Travel and Theory, London: Routledge.
-
Crang, P. (1997), 'The culture of tourism', in C. Rojek and J. Urry (eds), Touring Cultures: Transformations of Travel and Theory, London: Routledge.
-
(1997)
-
-
Crang, P.1
-
13
-
-
21844506411
-
'Cumulative encounter satisfaction in the hotel conference process'
-
Danaher, P. and J. Mattsson (1994), 'Cumulative encounter satisfaction in the hotel conference process', International Journal of Service Industry Management, 5 (4), 72-84.
-
(1994)
International Journal of Service Industry Management
, vol.5
, Issue.4
, pp. 72-84
-
-
Danaher, P.1
Mattsson, J.2
-
14
-
-
0031185211
-
'The dynamics of the service delivery process: a value- based approach'
-
De Ruyter, K., M. Wetzels, J. Lemmink and J. Mattsson (1997), 'The dynamics of the service delivery process: a value- based approach', International Journal of Research in Marketing, 14 (3), 231-43.
-
(1997)
International Journal of Research in Marketing
, vol.14
, Issue.3
, pp. 231-243
-
-
De Ruyter, K.1
Wetzels, M.2
Lemmink, J.3
Mattsson, J.4
-
15
-
-
0003061636
-
'The nature of the innovative process'
-
G. Dosi (ed.), Technical Change and Economic Theory, New York: Columbia University Press
-
Dosi, G. (1988), 'The nature of the innovative process', in G. Dosi (ed.), Technical Change and Economic Theory, New York: Columbia University Press, pp. 221-38.
-
(1988)
, pp. 221-238
-
-
Dosi, G.1
-
16
-
-
0034104533
-
'Staging tourism: Tourists as performers'
-
Edensor, T. (2000), 'Staging tourism: Tourists as performers', Annals of Tourism Research, 27 (2), 322-44.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.2
, pp. 322-344
-
-
Edensor, T.1
-
17
-
-
84998013954
-
'Performing tourism, staging tourism: (Re)producing tourist space and practice'
-
Edensor, T. (2001), 'Performing tourism, staging tourism: (Re)producing tourist space and practice', Tourist Studies, 1 (1), 59-81.
-
(2001)
Tourist Studies
, vol.1
, Issue.1
, pp. 59-81
-
-
Edensor, T.1
-
18
-
-
0004029989
-
New Service Development and Innovation in the New Economy
-
Lund: Studentlitteratur.
-
Edvardsson, B., B. Gustafsson, M. Johnson and B. Sandén (2000), New Service Development and Innovation in the New Economy, Lund: Studentlitteratur.
-
(2000)
-
-
Edvardsson, B.1
Gustafsson, B.2
Johnson, M.3
Sandén, B.4
-
19
-
-
48549095859
-
'A dynamic framework of tourist experiences: space- time and performances in the experience economy'
-
Ek, R., J. Larsen, S. Hornskov and O. Mansfeldt (2008), 'A dynamic framework of tourist experiences: space- time and performances in the experience economy', Scandinavian Journal of Hospitality and Tourism, 8 (2), 122-40.
-
(2008)
Scandinavian Journal of Hospitality and Tourism
, vol.8
, Issue.2
, pp. 122-140
-
-
Ek, R.1
Larsen, J.2
Hornskov, S.3
Mansfeldt, O.4
-
20
-
-
79951691605
-
'The balance between bricolage and innovation: management dilemmas in sustainable public innovation'
-
Fuglsang, L. and F. Sørensen (2011), 'The balance between bricolage and innovation: management dilemmas in sustainable public innovation', Service Industries Journal, 31 (4), 581-95.
-
(2011)
Service Industries Journal
, vol.31
, Issue.4
, pp. 581-595
-
-
Fuglsang, L.1
Sørensen, F.2
-
21
-
-
77649337984
-
'Dynamics of experience service innovation: innovation as a guided activity. Results from a Danish survey'
-
Fuglsang, L., J. Sundbo and F. Sørensen (2011), 'Dynamics of experience service innovation: innovation as a guided activity. Results from a Danish survey', The Service Industries Journal, 31 (6), 661-77.
-
(2011)
The Service Industries Journal
, vol.31
, Issue.6
, pp. 661-677
-
-
Fuglsang, L.1
Sundbo, J.2
Sørensen, F.3
-
22
-
-
0002861002
-
'The provider-customer interface in business and professional services'
-
Gadrey, J. and F. Gallouj (1998), 'The provider-customer interface in business and professional services', The Service Industries Journal, 18 (2), 1-15.
-
(1998)
The Service Industries Journal
, vol.18
, Issue.2
, pp. 1-15
-
-
Gadrey, J.1
Gallouj, F.2
-
23
-
-
30244514989
-
'Innovation in services'
-
Gallouj, F. and O. Weinstein (1997), 'Innovation in services', Research Policy, 27 (4-5), 537-56.
-
(1997)
Research Policy
, vol.27
, Issue.4-5
, pp. 537-556
-
-
Gallouj, F.1
Weinstein, O.2
-
25
-
-
20744438684
-
'Society as experiment: sociological foundations for a self- experimental society'
-
Gross, M. and W. Krohn (2005), 'Society as experiment: sociological foundations for a self- experimental society', History of Human Sciences, 18 (2), 63-86.
-
(2005)
History of Human Sciences
, vol.18
, Issue.2
, pp. 63-86
-
-
Gross, M.1
Krohn, W.2
-
26
-
-
84881709993
-
'Deconstructing destinations'
-
L. Nielsen and H. Oldrup (eds), Mobility and Transport: An Anthology, Copenhagen: The Danish Transport Council.
-
Haldrup, M. (2001), 'Deconstructing destinations', in L. Nielsen and H. Oldrup (eds), Mobility and Transport: An Anthology, Copenhagen: The Danish Transport Council.
-
(2001)
-
-
Haldrup, M.1
-
27
-
-
84918870080
-
Tourism and Innovation
-
London: Routledge.
-
Hall, C. and A. Williams (2008), Tourism and Innovation, London: Routledge.
-
(2008)
-
-
Hall, C.1
Williams, A.2
-
28
-
-
0036783657
-
'Repairing innovation defectiveness in tourism'
-
Hjalager, A. (2002), 'Repairing innovation defectiveness in tourism', Tourism Management, 23 (5), 465-74.
-
(2002)
Tourism Management
, vol.23
, Issue.5
, pp. 465-474
-
-
Hjalager, A.1
-
29
-
-
70350721510
-
'A review of innovation research in tourism'
-
Hjalager, A. (2010), 'A review of innovation research in tourism', Progress in Tourism Management, 31 (1), 1-12.
-
(2010)
Progress in Tourism Management
, vol.31
, Issue.1
, pp. 1-12
-
-
Hjalager, A.1
-
30
-
-
84881826149
-
-
ICE (2009), Bruger- og Medarbejderdrevet Innovation i Servicevirksomheder: En Inspirationssamling om Hvordan Mødet Mellem Medarbejdere og Brugere kan skabe Innovation i Servicevirksomheder, Center for Service Studies/Roskilde University and Center for Communication, Media and Information Technology, Aalborg University.
-
ICE (2009), Bruger- og Medarbejderdrevet Innovation i Servicevirksomheder: En Inspirationssamling om Hvordan Mødet Mellem Medarbejdere og Brugere kan skabe Innovation i Servicevirksomheder, Center for Service Studies/Roskilde University and Center for Communication, Media and Information Technology, Aalborg University.
-
-
-
-
31
-
-
49649100360
-
'Key strategies in cocreation of new services'
-
Kristensson, P., J. Matthing and N. Johansson (2008), 'Key strategies in cocreation of new services', International Journal of Service Industry Management, 19 (4), 474-91.
-
(2008)
International Journal of Service Industry Management
, vol.19
, Issue.4
, pp. 474-491
-
-
Kristensson, P.1
Matthing, J.2
Johansson, N.3
-
32
-
-
1242288109
-
'The nature of lead users and measurement of leading edge status'
-
Morrison, P., J. Roberts and D. Midgley (2004), 'The nature of lead users and measurement of leading edge status', Research Policy, 33 (2), 351-62.
-
(2004)
Research Policy
, vol.33
, Issue.2
, pp. 351-362
-
-
Morrison, P.1
Roberts, J.2
Midgley, D.3
-
33
-
-
0036637960
-
'Designing virtual customer environments for new product development: toward a theory'
-
Nambisan, S. (2002), 'Designing virtual customer environments for new product development: toward a theory', The Academy of Management Review, 27 (3), 392-413.
-
(2002)
The Academy of Management Review
, vol.27
, Issue.3
, pp. 392-413
-
-
Nambisan, S.1
-
34
-
-
4344667329
-
'Responsive and proactive market orientation and new- product success'
-
Narver, J., F. Stanley and L. Douglas (2004), 'Responsive and proactive market orientation and new- product success', Journal of Product Innovation Management, 21 (3), 334-47.
-
(2004)
Journal of Product Innovation Management
, vol.21
, Issue.3
, pp. 334-347
-
-
Narver, J.1
Stanley, F.2
Douglas, L.3
-
35
-
-
0003890156
-
Re- thinking Science: Knowledge and the Public in an Age of Uncertainty
-
Oxford: Polity Press.
-
Nowotny, H., P. Scott and M. Gibbons (2001), Re- thinking Science: Knowledge and the Public in an Age of Uncertainty, Oxford: Polity Press.
-
(2001)
-
-
Nowotny, H.1
Scott, P.2
Gibbons, M.3
-
36
-
-
33746535434
-
'An investigation of the factors aff ecting innovation performance in chain and independent hotels'
-
M. Peters and B. Pikkemaat (eds), Innovation in Hospitality and Tourism, Binghamton, NY: Haworth Hospitality Press
-
Ottenbacher, M., V. Shaw and A. Lockwood (2005), 'An investigation of the factors aff ecting innovation performance in chain and independent hotels', in M. Peters and B. Pikkemaat (eds), Innovation in Hospitality and Tourism, Binghamton, NY: Haworth Hospitality Press, pp. 113-28.
-
(2005)
, pp. 113-128
-
-
Ottenbacher, M.1
Shaw, V.2
Lockwood, A.3
-
37
-
-
84881675076
-
'The eff ects of technological innovations on the Spanish tourism sector'
-
proceedings of the International Conference on Information and communication technologies in tourism 2001, Montreal
-
Peréz, P. and M. Llaudes (2001), 'The eff ects of technological innovations on the Spanish tourism sector', proceedings of the International Conference on Information and communication technologies in tourism 2001, Montreal, pp. 224-33.
-
(2001)
, pp. 224-233
-
-
Peréz, P.1
Llaudes, M.2
-
38
-
-
0004157237
-
Tourism, Technology and Competitive Strategies
-
Wallingford: CAB International.
-
Poon, A. (1993), Tourism, Technology and Competitive Strategies, Wallingford: CAB International.
-
(1993)
-
-
Poon, A.1
-
39
-
-
0004250821
-
Perspectives on Technology
-
New York: Armonk.
-
Rosenberg, N. (1985), Perspectives on Technology, New York: Armonk.
-
(1985)
-
-
Rosenberg, N.1
-
40
-
-
60949090318
-
'Knowledge transfer and management intourism organisations: an emerging research agenda'
-
Shaw, G. and A. Williams (2009), 'Knowledge transfer and management intourism organisations: an emerging research agenda', Tourism Management, 30 (3), 325-35.
-
(2009)
Tourism Management
, vol.30
, Issue.3
, pp. 325-335
-
-
Shaw, G.1
Williams, A.2
-
41
-
-
33847547939
-
'The tourism product'
-
Smith, S. (1994), 'The tourism product', Annals of Tourism Research, 21 (3), 582-95.
-
(1994)
Annals of Tourism Research
, vol.21
, Issue.3
, pp. 582-595
-
-
Smith, S.1
-
42
-
-
34547528339
-
'The geographies of social networks and innovation in tourism'
-
Sørensen, F. (2007), 'The geographies of social networks and innovation in tourism', Tourism Geographies, 9 (1), 27-48.
-
(2007)
Tourism Geographies
, vol.9
, Issue.1
, pp. 27-48
-
-
Sørensen, F.1
-
43
-
-
77649340818
-
'Experimental methods in innovation research'
-
Sørensen, F., J. Mattsson and J. Sundbo (2010), 'Experimental methods in innovation research', Research Policy, 39 (3), 313-22.
-
(2010)
Research Policy
, vol.39
, Issue.3
, pp. 313-322
-
-
Sørensen, F.1
Mattsson, J.2
Sundbo, J.3
-
44
-
-
33846392254
-
'The innovative behaviour of tourism fi rms: comparative studies of Denmark and Spain'
-
Sundbo, F., F. Orfi la-Sintes and F. Sørensen (2007), 'The innovative behaviour of tourism fi rms: comparative studies of Denmark and Spain', Research Policy, 36 (1), 88-106.
-
(2007)
Research Policy
, vol.36
, Issue.1
, pp. 88-106
-
-
Sundbo, F.1
Orfi La-Sintes, F.2
Sørensen, F.3
-
45
-
-
0030217463
-
'The balancing of empowerment: a strategic resourse based model of organizing innovation activities in service and low- tech fi rms'
-
Sundbo, J. (1996), 'The balancing of empowerment: a strategic resourse based model of organizing innovation activities in service and low- tech fi rms', Technovation, 16 (8), 397-409.
-
(1996)
Technovation
, vol.16
, Issue.8
, pp. 397-409
-
-
Sundbo, J.1
-
46
-
-
26644458202
-
The Strategic Management of Innovation
-
Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
-
Sundbo, J. (2001), The Strategic Management of Innovation, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
-
(2001)
-
-
Sundbo, J.1
-
47
-
-
79958004741
-
'The toilsome path of service innovation'
-
F. Gallouj and F. Djellal (eds), The Handbook of Innovation and Services, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
-
Sundbo, J. (2010), 'The toilsome path of service innovation', in F. Gallouj and F. Djellal (eds), The Handbook of Innovation and Services, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
-
(2010)
-
-
Sundbo, J.1
-
49
-
-
70349998436
-
'Emergence of innovations in services'
-
Toivonen, M. and T. Tuominen (2009), 'Emergence of innovations in services', The Service Industries Journal, 29 (7), 887-902.
-
(2009)
The Service Industries Journal
, vol.29
, Issue.7
, pp. 887-902
-
-
Toivonen, M.1
Tuominen, T.2
-
50
-
-
0032436781
-
'The economic organization of tourism'
-
Tremblay, P. (1998), 'The economic organization of tourism', Annals of Tourism Research, 25 (4), 837-59.
-
(1998)
Annals of Tourism Research
, vol.25
, Issue.4
, pp. 837-859
-
-
Tremblay, P.1
-
51
-
-
0003702784
-
Research Methods for Leisure and Tourism
-
Harlow: Pearson.
-
Veal, A. (2006), Research Methods for Leisure and Tourism, Harlow: Pearson.
-
(2006)
-
-
Veal, A.1
-
52
-
-
0005887999
-
Tourism in the Age of Globalisation
-
London: Routledge.
-
Wahab, B. and C. Cooper (2001), Tourism in the Age of Globalisation, London: Routledge.
-
(2001)
-
-
Wahab, B.1
Cooper, C.2
-
53
-
-
84986105197
-
'Tourists' perceptions towards and satisfaction with service quality in the cross- cultural service encounter: implications for hospitality and tourism management'
-
Weiermair, K. (2000), 'Tourists' perceptions towards and satisfaction with service quality in the cross- cultural service encounter: implications for hospitality and tourism management', Managing Service Quality, 10 (6), 397-409.
-
(2000)
Managing Service Quality
, vol.10
, Issue.6
, pp. 397-409
-
-
Weiermair, K.1
-
54
-
-
34547562737
-
Building Experiments: Testing Social Theory
-
Stanford, CA: Stanford University Press.
-
Willer, D. and A. Harry (2007), Building Experiments: Testing Social Theory, Stanford, CA: Stanford University Press.
-
(2007)
-
-
Willer, D.1
Harry, A.2
-
55
-
-
0003673547
-
Case Study Research: Design and Methods
-
London: Sage Publications.
-
Yin, R. (2003), Case Study Research: Design and Methods, London: Sage Publications.
-
(2003)
-
-
Yin, R.1
|