-
1
-
-
0031286053
-
Customer satisfaction, productivity, and profitability: Differences between goods and services
-
Anderson, E.W., Fornell, C., Rust, R.T. (1997), "Customer satisfaction, productivity, and profitability: differences between goods and services" in Marketing Science, Vol. 16, No. 2, pp. 129-145.
-
(1997)
Marketing Science
, vol.16
, Issue.2
, pp. 129-145
-
-
Anderson, E.W.1
Fornell, C.2
Rust, R.T.3
-
2
-
-
1842832753
-
A latent class segmentation analysis of e-shoppers
-
Bhatnagar, A., Ghose, S. (2004), "A latent class segmentation analysis of e-shoppers" in Journal of Business Research, Vol. 57, pp. 758-767.
-
(2004)
Journal of Business Research
, vol.57
, pp. 758-767
-
-
Bhatnagar, A.1
Ghose, S.2
-
3
-
-
26944450096
-
The new governance: Practices and processes for stakeholder and citizen participation in the work of government
-
Bingham, L.B., Nabatchi, T., O'Leary, R. (2005), "The new governance: practices and processes for stakeholder and citizen participation in the work of government" in Public Administration Review, Vol. 65, No. 5, pp. 547-558.
-
(2005)
Public Administration Review
, vol.65
, Issue.5
, pp. 547-558
-
-
Bingham, L.B.1
Nabatchi, T.2
O'Leary, R.3
-
4
-
-
0034086821
-
Development, post- anti- and populist: A critical review
-
Blaikie, P.M. (2000), "Development, post- anti- and populist: a critical review" in Environment and Planning A, Vol. 32, pp. 1033-1050.
-
(2000)
Environment and Planning A
, vol.32
, pp. 1033-1050
-
-
Blaikie, P.M.1
-
5
-
-
84880795645
-
-
paper presented at PMSA Conference, Pacific Midrange System Association, Chicago, IL, March 17
-
Bonilla, J., Huntington, J. (2005), "Leveraging latent class segmentation to optimize marketing campaigns and sales force implementation", paper presented at PMSA Conference, Pacific Midrange System Association, Chicago, IL, March 17.
-
(2005)
Leveraging latent class segmentation to optimize marketing campaigns and sales force implementation
-
-
Bonilla, J.1
Huntington, J.2
-
6
-
-
0002728524
-
Mixture-model cluster analysis using model selection criteria and a new informational measure of complexity
-
H. Bozdogan, Kluwer Academic Publishers Dordrecht
-
Bozdogan, H. (1994), 'Mixture-model cluster analysis using model selection criteria and a new informational measure of complexity', Proceedings of the First US/Japan Conference on the Frontiers of Statistical Modeling: An Approach, H. Bozdogan, Kluwer Academic Publishers Dordrecht, pp. 69-113.
-
(1994)
Proceedings of the First US/Japan Conference on the Frontiers of Statistical Modeling: An Approach
, pp. 69-113
-
-
Bozdogan, H.1
-
7
-
-
70349635975
-
Testing some major determinants for hospital innovation success
-
Caccia-Bava, M.C., Guimares, V.C.K., Guimares, T. (2009), "Testing some major determinants for hospital innovation success" in International Journal of Health Care Quality Assurance, Vol. 22, No. 5, pp. 454-470.
-
(2009)
International Journal of Health Care Quality Assurance
, vol.22
, Issue.5
, pp. 454-470
-
-
Caccia-Bava, M.C.1
Guimares, V.C.K.2
Guimares, T.3
-
8
-
-
33750160989
-
A service market segmentation approach to strategic human resource management
-
Chung, B.G. (2001), "A service market segmentation approach to strategic human resource management" in Journal of Quality Management, Vol. 6, pp. 117-138.
-
(2001)
Journal of Quality Management
, vol.6
, pp. 117-138
-
-
Chung, B.G.1
-
9
-
-
0001549659
-
A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues trough a longitudinal study
-
Dabholkar, P.A. (2000), "A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues trough a longitudinal study" in Journal of Retailing, Vol. 76, No. 2, pp. 139-173.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 139-173
-
-
Dabholkar, P.A.1
-
10
-
-
0002629270
-
Maximum likelihood from incomplete data via EM algorithm
-
Dempster, A.P., Laird, N.M., Rubin, D.B. (1977), "Maximum likelihood from incomplete data via EM algorithm" in Journal of the Royal Statistics Society, B (Methodological), Vol. 39, pp. 1-38.
-
(1977)
Journal of the Royal Statistics Society, B (Methodological)
, vol.39
, pp. 1-38
-
-
Dempster, A.P.1
Laird, N.M.2
Rubin, D.B.3
-
11
-
-
0002792409
-
Market segmentation, product differentiation, and marketing strategy
-
Dickson, P., Ginter, J.L. (1987), "Market segmentation, product differentiation, and marketing strategy" in Journal of Marketing, Vol. 51, pp. 1-10.
-
(1987)
Journal of Marketing
, vol.51
, pp. 1-10
-
-
Dickson, P.1
Ginter, J.L.2
-
12
-
-
84880833403
-
-
Advanced Methods of Marketing Research, Blackwell Publishers, Cambridge, Bagozi, R.P. (Ed.)
-
Dillon, W.R., Kumar, A. (1994) Bagozi, R.P. (Ed.), 'Latent structure and other mixture models in marketing: an integrative survey and overview', Advanced Methods of Marketing Research, Blackwell Publishers, Cambridge, pp. 352-388.
-
(1994)
Latent structure and other mixture models in marketing: An integrative survey and overview
, pp. 352-388
-
-
Dillon, W.R.1
Kumar, A.2
-
13
-
-
0011378254
-
Learning from abroad: The role of policy transfer in contemporary policy-making
-
Dolowitz, D.P., Marsh, D. (2000), "Learning from abroad: the role of policy transfer in contemporary policy-making" in Governance, Vol. 13, No. 1, pp. 5-24.
-
(2000)
Governance
, vol.13
, Issue.1
, pp. 5-24
-
-
Dolowitz, D.P.1
Marsh, D.2
-
14
-
-
68149147219
-
Customer satisfaction study via a latent segment model
-
Fonseca, J.R.S. (2009), "Customer satisfaction study via a latent segment model" in Journal of Retailing and Consumer Services, Vol. 16, pp. 352-359.
-
(2009)
Journal of Retailing and Consumer Services
, vol.16
, pp. 352-359
-
-
Fonseca, J.R.S.1
-
15
-
-
78651579253
-
-
Proceedings of ICMSE, International Conference on Mathematical Science and Engineering, World Academy of Science, Engineering and Technology, WASET, March 29-31, Rio de Janeiro, Brazil
-
Fonseca, J.R.S. (2010), "On the performance of information criteria in latent segment models", Proceedings of ICMSE, International Conference on Mathematical Science and Engineering, World Academy of Science, Engineering and Technology, WASET, March 29-31, Rio de Janeiro, Brazil.
-
(2010)
On the performance of information criteria in latent segment models
-
-
Fonseca, J.R.S.1
-
16
-
-
84885379015
-
Why does segmentation matter? Identifying market segments through a mixed methodology
-
Fonseca, J.R.S. (2011), "Why does segmentation matter? Identifying market segments through a mixed methodology" in European Retail Research, Vol. 25, No. 1, pp. 1-26.
-
(2011)
European Retail Research
, vol.25
, Issue.1
, pp. 1-26
-
-
Fonseca, J.R.S.1
-
17
-
-
0012525283
-
The utilisation of health research in policy-making: Concepts, examples and methods of assessment
-
Hanney, S.R., Gonzalez-Block, M.A., Burton, M.J., Kogan, M. (2003), "The utilisation of health research in policy-making: concepts, examples and methods of assessment" in Health Research Policy and Systems, Vol. 1, No. 2, pp. 1-28.
-
(2003)
Health Research Policy and Systems
, vol.1
, Issue.2
, pp. 1-28
-
-
Hanney, S.R.1
Gonzalez-Block, M.A.2
Burton, M.J.3
Kogan, M.4
-
18
-
-
33644692389
-
A causal model of customer loyalty in professional service firms: An empirical study
-
Hong, S.C., Goo, Y.J. (2004), "A causal model of customer loyalty in professional service firms: an empirical study" in International Journal of Management, Vol. 21, No. 4, pp. 531-540.
-
(2004)
International Journal of Management
, vol.21
, Issue.4
, pp. 531-540
-
-
Hong, S.C.1
Goo, Y.J.2
-
19
-
-
22244448377
-
Towards systematic reviews that inform healthcare management and policy-making
-
Lavis, J.N., Davies, H.T.O., Oxman, A.D., Denis, J.L., Golden-Biddle, K., Ferlie, E. (2005), "Towards systematic reviews that inform healthcare management and policy-making" in Journal of Health Services Research and Policy, Vol. 10, No. 1, pp. 35-48.
-
(2005)
Journal of Health Services Research and Policy
, vol.10
, Issue.1
, pp. 35-48
-
-
Lavis, J.N.1
Davies, H.T.O.2
Oxman, A.D.3
Denis, J.L.4
Golden-Biddle, K.5
Ferlie, E.6
-
20
-
-
84986064603
-
Segmenting customer brand preference: Demographic or psychographic
-
Lin, C.F. (2002), "Segmenting customer brand preference: demographic or psychographic" in Journal of Product & Brand Management, Vol. 11, No. 4, pp. 249-268.
-
(2002)
Journal of Product & Brand Management
, vol.11
, Issue.4
, pp. 249-268
-
-
Lin, C.F.1
-
21
-
-
0004066260
-
-
John Wiley and Sons, New York, NY
-
McLachlan, G.F., Peel, D. (2000), Finite Mixture Models, John Wiley and Sons, New York, NY.
-
(2000)
Finite Mixture Models
-
-
McLachlan, G.F.1
Peel, D.2
-
22
-
-
13444258533
-
-
Statistical Innovations, Tilburg University, Tilburg
-
Magidson, J., Vermunt, J.K. (2003) in A Non-technical Introduction to Latent Class Models, Statistical Innovations, Tilburg University, Tilburg, p. 15.
-
(2003)
A Non-Technical Introduction to Latent Class Models
, pp. 15
-
-
Magidson, J.1
Vermunt, J.K.2
-
23
-
-
34547818079
-
From customer satisfaction survey to corrective actions in laboratory services in a university hospital
-
Oja, P.I., Kouri, T.T., Pakarinen, A.J. (2006), "From customer satisfaction survey to corrective actions in laboratory services in a university hospital" in International Journal of Quality Healthcare, Vol. 18, No. 6, pp. 422-428.
-
(2006)
International Journal of Quality Healthcare
, vol.18
, Issue.6
, pp. 422-428
-
-
Oja, P.I.1
Kouri, T.T.2
Pakarinen, A.J.3
-
24
-
-
8744313631
-
Unity, diversity and democratic institutions: Lessons from the European Union
-
Olsen, J.P. (2004), "Unity, diversity and democratic institutions: lessons from the European Union" in The Journal of Political Philosophy, Vol. 12, No. 4, pp. 461-495.
-
(2004)
The Journal of Political Philosophy
, vol.12
, Issue.4
, pp. 461-495
-
-
Olsen, J.P.1
-
26
-
-
84878214652
-
-
University of Wisconsin-Whitewater, Whitewater, WI, Northwestern University, Evanston, IL
-
Peltier, J., Dahl, A., Mulhern, F. (2009), "The relationship between employee satisfaction and hospital patient experiences", University of Wisconsin-Whitewater, Whitewater, WI, Northwestern University, Evanston, IL.
-
(2009)
The relationship between employee satisfaction and hospital patient experiences
-
-
Peltier, J.1
Dahl, A.2
Mulhern, F.3
-
27
-
-
77952603994
-
Patient characteristics and quality dimensions related to patient satisfaction
-
Rahmqvist, M., Bara, A.C. (2010), "Patient characteristics and quality dimensions related to patient satisfaction" in International Journal for Quality In Healthcare, Vol. 22, No. 2, pp. 86-92.
-
(2010)
International Journal for Quality In Healthcare
, vol.22
, Issue.2
, pp. 86-92
-
-
Rahmqvist, M.1
Bara, A.C.2
-
28
-
-
0036213595
-
The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
-
Smith, A.K., Bolton, R.N. (2002), "The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments" in Journal of the Academy of Marketing Science, Vol. 30, No. 1, pp. 5-23.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.1
, pp. 5-23
-
-
Smith, A.K.1
Bolton, R.N.2
-
29
-
-
0030161598
-
An empirical examination of a model of perceived service quality and satisfaction
-
Spreng, R.A., Macoy, R.D. (1996), "An empirical examination of a model of perceived service quality and satisfaction" in Journal of Retailing, Vol. 72, No. 2, pp. 201-214.
-
(1996)
Journal of Retailing
, vol.72
, Issue.2
, pp. 201-214
-
-
Spreng, R.A.1
Macoy, R.D.2
-
30
-
-
0034356165
-
The role of cognitive and normative frames in policymaking
-
Surel, Y. (2000), "The role of cognitive and normative frames in policymaking" in Journal of European Public Policy, Vol. 7, No. 4, pp. 495-512.
-
(2000)
Journal of European Public Policy
, vol.7
, Issue.4
, pp. 495-512
-
-
Surel, Y.1
-
31
-
-
21044457405
-
Concept mapping: An introduction to structured conceptualization in healthcare
-
Trochim, W., Kane, M. (2005), "Concept mapping: an introduction to structured conceptualization in healthcare" in International Journal for Quality in Healthcare, Vol. 17, pp. 187-191.
-
(2005)
International Journal for Quality in Healthcare
, vol.17
, pp. 187-191
-
-
Trochim, W.1
Kane, M.2
-
32
-
-
34848813260
-
Service quality and satisfaction: An international comparison of professional services perceptions
-
Ueltschy, L.C., Laroche, M., Eggert, A., Bindl, A. (2007), "Service quality and satisfaction: an international comparison of professional services perceptions" in Journal of Services Marketing, Vol. 21, No. 6, pp. 410-423.
-
(2007)
Journal of Services Marketing
, vol.21
, Issue.6
, pp. 410-423
-
-
Ueltschy, L.C.1
Laroche, M.2
Eggert, A.3
Bindl, A.4
-
33
-
-
0012253128
-
Latent class cluster analysis
-
Hagenaars, J.A., McCutcheon, A.L. (Eds.), Cambridge University Press
-
Vermunt, J.K., Magidson, J. (2002), "Latent class cluster analysis" in Hagenaars, J.A. and McCutcheon, A.L. (Eds.), Applied Latent Class Analysis, Cambridge University Press, Cambridge, pp. 89-106.
-
(2002)
Applied Latent Class Analysis
, pp. 89-106
-
-
Vermunt, J.K.1
Magidson, J.2
-
34
-
-
0003550676
-
-
Kluwer Academic Publishers, Boston, MA
-
Wedel, M., Kamakura, W.A. (1998), Market Segmentation: Concepts and Methodological Foundations, Kluwer Academic Publishers, Boston, MA.
-
(1998)
Market Segmentation: Concepts and Methodological Foundations
-
-
Wedel, M.1
Kamakura, W.A.2
-
35
-
-
77952928060
-
Market segmentation from a behavioral perspective
-
Wells, V.K., Chang, S.W., Oliveira-Castro, J., Pallister, J. (2010), "Market segmentation from a behavioral perspective" in Journal of Organizational Behavior Management, Vol. 30, No. 2, pp. 176-198.
-
(2010)
Journal of Organizational Behavior Management
, vol.30
, Issue.2
, pp. 176-198
-
-
Wells, V.K.1
Chang, S.W.2
Oliveira-Castro, J.3
Pallister, J.4
-
36
-
-
70350400644
-
Patients' view on quality of care and attitudes towards re-visiting the same provider
-
Wilde Larsson, B., Larsson, G. (2009), "Patients' view on quality of care and attitudes towards re-visiting the same provider" in International Journal of Health Care Quality Assurance, Vol. 22, No. 6, pp. 600-611.
-
(2009)
International Journal of Health Care Quality Assurance
, vol.22
, Issue.6
, pp. 600-611
-
-
Wilde Larsson, B.1
Larsson, G.2
-
37
-
-
0025867069
-
Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care setting
-
Williams, S.J., Calnan, M. (1991), "Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care setting" in Social Science & Medicine, Vol. 33, No. 6, pp. 707-716.
-
(1991)
Social Science & Medicine
, vol.33
, Issue.6
, pp. 707-716
-
-
Williams, S.J.1
Calnan, M.2
|