From customer satisfaction survey to corrective actions in laboratory services in a university hospital

International Journal for Quality in Health Care

Volumn 18, Issue 6, 2006, Pages 422-428

  Oja, Paula I ^a,b   Kouri, Timo T ^a,b   Pakarinen, Arto J ^a,b  

^a UNIVERSITY OF OULU   (Finland)

^b OULU UNIVERSITY HOSPITAL   (Finland)

Author keywords

Customer satisfaction; Laboratory services; Quality management; Satisfaction survey

Indexed keywords

ARTICLE; CLINICAL LABORATORY; EMERGENCY CARE; FINLAND; HEALTH CARE QUALITY; HEALTH SURVEY; MEDICAL INFORMATION SYSTEM; NURSE; PATIENT SATISFACTION; PATIENT SCHEDULING; PHLEBOTOMY; PHYSICIAN; PRIORITY JOURNAL; PUBLIC HEALTH SERVICE; QUESTIONNAIRE; UNIVERSITY HOSPITAL;

CONSUMER SATISFACTION; DATA COLLECTION; FINLAND; HOSPITALS, UNIVERSITY; HUMANS; LABORATORIES, HOSPITAL; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES;

EID: 34547818079     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzl050     Document Type: Article

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