메뉴 건너뛰기




Volumn 40, Issue , 2014, Pages 165-179

Mobilising identity and culture in experience co-creation and venue operation

Author keywords

Co creation; Culture; Event management; Experience; Identity; Operations management; Performance; Space

Indexed keywords

CULTURAL IDENTITY; EMPIRICAL ANALYSIS; MANAGEMENT; PERFORMANCE ASSESSMENT;

EID: 84880291973     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2013.06.005     Document Type: Article
Times cited : (78)

References (105)
  • 4
    • 0022341902 scopus 로고
    • An observational study of young adults' drinking groups - II. Drink purchasing procedures, group pressures and alcohol consumption by companions as predictors of alcohol consumption
    • Aitken P. An observational study of young adults' drinking groups - II. Drink purchasing procedures, group pressures and alcohol consumption by companions as predictors of alcohol consumption. Alcohol and Alcoholism 1985, 20(4):445-457.
    • (1985) Alcohol and Alcoholism , vol.20 , Issue.4 , pp. 445-457
    • Aitken, P.1
  • 6
    • 33750214388 scopus 로고    scopus 로고
    • Feeling at home: embodying Britishness in a Spanish charter tourist resort
    • Andrews H. Feeling at home: embodying Britishness in a Spanish charter tourist resort. Tourist Studies 2005, 5(3):247-266.
    • (2005) Tourist Studies , vol.5 , Issue.3 , pp. 247-266
    • Andrews, H.1
  • 7
    • 77950738044 scopus 로고    scopus 로고
    • "Tits out for the boys and no back chat": gendered space on holiday
    • Andrews H. "Tits out for the boys and no back chat": gendered space on holiday. Space and Culture 2009, 12(2):166-182.
    • (2009) Space and Culture , vol.12 , Issue.2 , pp. 166-182
    • Andrews, H.1
  • 10
    • 0033126086 scopus 로고    scopus 로고
    • Late modernity and the dynamics of quasification: the case of the themed restaurant
    • Beardsworth A., Bryman A. Late modernity and the dynamics of quasification: the case of the themed restaurant. The Sociological Review 1999, 47(2):228-257.
    • (1999) The Sociological Review , vol.47 , Issue.2 , pp. 228-257
    • Beardsworth, A.1    Bryman, A.2
  • 12
    • 33745668877 scopus 로고    scopus 로고
    • Service clues and customer assessment of the service experience: lessons from marketing
    • Berry L.L., Wall E.A., Carbone L.P. Service clues and customer assessment of the service experience: lessons from marketing. Academy of Management Perspectives 2006, 20(2):43-57.
    • (2006) Academy of Management Perspectives , vol.20 , Issue.2 , pp. 43-57
    • Berry, L.L.1    Wall, E.A.2    Carbone, L.P.3
  • 13
    • 0002208459 scopus 로고
    • Interview with Homi Bhabha: the third space
    • Lawrence & Wishart, London, J. Rutherford (Ed.)
    • Bhabha H.K. Interview with Homi Bhabha: the third space. Identity: Community, culture, difference 1990, 207-221. Lawrence & Wishart, London. J. Rutherford (Ed.).
    • (1990) Identity: Community, culture, difference , pp. 207-221
    • Bhabha, H.K.1
  • 14
    • 0002775243 scopus 로고    scopus 로고
    • Culture's in-between
    • Sage, London, S. Hall, P. du Gay (Eds.)
    • Bhabha H.K. Culture's in-between. Questions of cultural identity 1996, 53-60. Sage, London. S. Hall, P. du Gay (Eds.).
    • (1996) Questions of cultural identity , pp. 53-60
    • Bhabha, H.K.1
  • 15
    • 0001926055 scopus 로고
    • Servicescapes: the impact of physical surroundings on customers and employees
    • Bitner M.J. Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing 1992, 56(2):57-71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.J.1
  • 16
    • 46049090761 scopus 로고    scopus 로고
    • Service blueprinting: a practical technique for service innovation
    • Bitner M.J., Ostrom A., Morgan F. Service blueprinting: a practical technique for service innovation. California Management Review 2008, 50(3):66-94.
    • (2008) California Management Review , vol.50 , Issue.3 , pp. 66-94
    • Bitner, M.J.1    Ostrom, A.2    Morgan, F.3
  • 17
    • 85050841858 scopus 로고
    • What is wrong with social theory
    • Blumer H. What is wrong with social theory. American Sociological Review 1954, 18:3-10.
    • (1954) American Sociological Review , vol.18 , pp. 3-10
    • Blumer, H.1
  • 18
    • 84928847805 scopus 로고
    • Fucking tourists: sexual relations in Jerusalem's old city
    • Bowman G. Fucking tourists: sexual relations in Jerusalem's old city. Critique of Anthropology 1989, 9(2):77-93.
    • (1989) Critique of Anthropology , vol.9 , Issue.2 , pp. 77-93
    • Bowman, G.1
  • 20
    • 80051636489 scopus 로고    scopus 로고
    • Knick-knack paddy-whack, give a pub a theme
    • Brown S., Patterson A. Knick-knack paddy-whack, give a pub a theme. Journal of Marketing Management 2000, 16(6):647-662.
    • (2000) Journal of Marketing Management , vol.16 , Issue.6 , pp. 647-662
    • Brown, S.1    Patterson, A.2
  • 23
    • 0002361502 scopus 로고
    • Engineering customer experiences
    • Carbone L., Haeckel S. Engineering customer experiences. Marketing Management 1994, 3(3):9-19.
    • (1994) Marketing Management , vol.3 , Issue.3 , pp. 9-19
    • Carbone, L.1    Haeckel, S.2
  • 25
    • 84986078152 scopus 로고    scopus 로고
    • Thinking the thoughts they do: symbolism and meaning in the consumer experience of the "British pub"
    • Clarke I., Kell I., Schmidt R., Vignali C. Thinking the thoughts they do: symbolism and meaning in the consumer experience of the "British pub". Qualitative Market Research: An International Journal 1998, 1(3):132-144.
    • (1998) Qualitative Market Research: An International Journal , vol.1 , Issue.3 , pp. 132-144
    • Clarke, I.1    Kell, I.2    Schmidt, R.3    Vignali, C.4
  • 27
    • 84880309626 scopus 로고    scopus 로고
    • Acommercial identity? The antipodean image in London
    • Inter-Disciplinary Press, Oxford, J. Fernandez (Ed.)
    • Crawford R. Acommercial identity? The antipodean image in London. Diasporas: Critical and inter-disciplinary perspectives 2009, 295-304. Inter-Disciplinary Press, Oxford. J. Fernandez (Ed.).
    • (2009) Diasporas: Critical and inter-disciplinary perspectives , pp. 295-304
    • Crawford, R.1
  • 28
    • 84900040254 scopus 로고    scopus 로고
    • Sensing and performing hospitalities and socialities of tourist places: eating and drinking out in Harrogate and Whitehaven
    • Ashgate, Aldershot, J. Germann Molz, S. Gibson (Eds.)
    • Cuthill V. Sensing and performing hospitalities and socialities of tourist places: eating and drinking out in Harrogate and Whitehaven. Mobilizing hospitality 2007, 83-100. Ashgate, Aldershot. J. Germann Molz, S. Gibson (Eds.).
    • (2007) Mobilizing hospitality , pp. 83-100
    • Cuthill, V.1
  • 29
    • 0004243486 scopus 로고    scopus 로고
    • Aldine Transaction, New Brunswick, NJ
    • Denzin N. The research act 2009, Aldine Transaction, New Brunswick, NJ.
    • (2009) The research act
    • Denzin, N.1
  • 31
    • 49749143816 scopus 로고    scopus 로고
    • Alco-pop? The use of popular music in Glasgow pubs
    • Forsyth A.J.M., Coonan M. Alco-pop? The use of popular music in Glasgow pubs. Popular Music and Society 2008, 31(1):57-78.
    • (2008) Popular Music and Society , vol.31 , Issue.1 , pp. 57-78
    • Forsyth, A.J.M.1    Coonan, M.2
  • 35
    • 77958005117 scopus 로고    scopus 로고
    • Questions of process in participant-generated visual methodologies
    • Guillemin M., Drew S. Questions of process in participant-generated visual methodologies. Visual Studies 2010, 25(2):175-188.
    • (2010) Visual Studies , vol.25 , Issue.2 , pp. 175-188
    • Guillemin, M.1    Drew, S.2
  • 37
    • 84880265523 scopus 로고    scopus 로고
    • Theatre in restaurants: constructing the experience
    • Channel View, Bristol, M. Morgan, P. Lugosi, J.R.B. Ritchie (Eds.)
    • Gibbs D., Ritchie C. Theatre in restaurants: constructing the experience. The tourism and leisure experience: Consumer and managerial perspectives 2010, 181-201. Channel View, Bristol. M. Morgan, P. Lugosi, J.R.B. Ritchie (Eds.).
    • (2010) The tourism and leisure experience: Consumer and managerial perspectives , pp. 181-201
    • Gibbs, D.1    Ritchie, C.2
  • 39
    • 0348163919 scopus 로고    scopus 로고
    • Differentiating hospitality operations via experiences: why selling services is not enough
    • Gilmore J.H., Pine J. Differentiating hospitality operations via experiences: why selling services is not enough. Cornell Hotel and Restaurant Administration Quarterly 2002, 43(3):87-96.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.3 , pp. 87-96
    • Gilmore, J.H.1    Pine, J.2
  • 40
    • 71949093086 scopus 로고    scopus 로고
    • Using atmospheric elements in service retailing: understanding the bar environment
    • Grayson R.A.S., McNeill L.S. Using atmospheric elements in service retailing: understanding the bar environment. Journal of Services Marketing 2009, 23(7):517-527.
    • (2009) Journal of Services Marketing , vol.23 , Issue.7 , pp. 517-527
    • Grayson, R.A.S.1    McNeill, L.S.2
  • 41
    • 79957935391 scopus 로고    scopus 로고
    • Popular culture, place images, and myths: the promotion of Australia on American television
    • Greiner A.L. Popular culture, place images, and myths: the promotion of Australia on American television. Journal of Popular Culture 2001, 34(4):91-101.
    • (2001) Journal of Popular Culture , vol.34 , Issue.4 , pp. 91-101
    • Greiner, A.L.1
  • 42
    • 0003209301 scopus 로고    scopus 로고
    • Introduction: who needs identity?
    • Sage, London, S. Hall, P. du Gay (Eds.)
    • Hall S. Introduction: who needs identity?. Questions of cultural identity 1996, 1-17. Sage, London. S. Hall, P. du Gay (Eds.).
    • (1996) Questions of cultural identity , pp. 1-17
    • Hall, S.1
  • 43
    • 0003720886 scopus 로고    scopus 로고
    • Sage, London, S. Hall, P. du Gay (Eds.)
    • Questions of cultural identity 1996, Sage, London. S. Hall, P. du Gay (Eds.).
    • (1996) Questions of cultural identity
  • 46
    • 34548425657 scopus 로고    scopus 로고
    • From service to experience: understanding and defining the hospitality business
    • Hemmington N. From service to experience: understanding and defining the hospitality business. The Service Industries Journal 2007, 27(6):747-755.
    • (2007) The Service Industries Journal , vol.27 , Issue.6 , pp. 747-755
    • Hemmington, N.1
  • 47
    • 33644614318 scopus 로고    scopus 로고
    • Atmospherics, service encounters and consumer decision making: an integrative perspective
    • Hoffman K., Turley L. Atmospherics, service encounters and consumer decision making: an integrative perspective. Journal of Marketing Theory and Practice 2002, 10(3):33-47.
    • (2002) Journal of Marketing Theory and Practice , vol.10 , Issue.3 , pp. 33-47
    • Hoffman, K.1    Turley, L.2
  • 49
    • 33749143845 scopus 로고    scopus 로고
    • Styles of background music and consumption in a bar: an empirical evaluation
    • Jacob C. Styles of background music and consumption in a bar: an empirical evaluation. International Journal of Hospitality Management 2006, 25(4):716-720.
    • (2006) International Journal of Hospitality Management , vol.25 , Issue.4 , pp. 716-720
    • Jacob, C.1
  • 51
    • 0345098604 scopus 로고    scopus 로고
    • Anthems of Australia: singing complicity
    • Kelen C. Anthems of Australia: singing complicity. National Identities 2003, 5(2):161-177.
    • (2003) National Identities , vol.5 , Issue.2 , pp. 161-177
    • Kelen, C.1
  • 55
    • 70349688514 scopus 로고    scopus 로고
    • Athirst for the real thing in themed environments: consuming authenticity in Irish pubs
    • Lego C., Wood N., McFee S., Solomon M. Athirst for the real thing in themed environments: consuming authenticity in Irish pubs. Journal of Foodservice Business Research 2002, 5(2):61-74.
    • (2002) Journal of Foodservice Business Research , vol.5 , Issue.2 , pp. 61-74
    • Lego, C.1    Wood, N.2    McFee, S.3    Solomon, M.4
  • 57
    • 2342420788 scopus 로고    scopus 로고
    • Evaluating a servicescape: the effect of cognition and emotion
    • Lin I.Y. Evaluating a servicescape: the effect of cognition and emotion. International Journal of Hospitality Management 2004, 23(2):163-178.
    • (2004) International Journal of Hospitality Management , vol.23 , Issue.2 , pp. 163-178
    • Lin, I.Y.1
  • 58
    • 77954824983 scopus 로고    scopus 로고
    • The combined effect of color and music on customer satisfaction in hotel bars
    • Lin I.Y. The combined effect of color and music on customer satisfaction in hotel bars. Journal of Hospitality Marketing and Management 2010, 19(1):22-37.
    • (2010) Journal of Hospitality Marketing and Management , vol.19 , Issue.1 , pp. 22-37
    • Lin, I.Y.1
  • 61
    • 33646121773 scopus 로고    scopus 로고
    • Between overt and covert research: concealment and disclosure in and ethnographic study of commercial hospitality
    • Lugosi P. Between overt and covert research: concealment and disclosure in and ethnographic study of commercial hospitality. Qualitative Inquiry 2006, 12(3):541-561.
    • (2006) Qualitative Inquiry , vol.12 , Issue.3 , pp. 541-561
    • Lugosi, P.1
  • 63
    • 70350273910 scopus 로고    scopus 로고
    • Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings
    • Lugosi P. Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings. Journal of Foodservice 2008, 19(2):139-149.
    • (2008) Journal of Foodservice , vol.19 , Issue.2 , pp. 139-149
    • Lugosi, P.1
  • 64
    • 77949431068 scopus 로고    scopus 로고
    • The production of hospitable space: commercial propositions and consumer co-creation in a bar operation
    • Lugosi P. The production of hospitable space: commercial propositions and consumer co-creation in a bar operation. Space and Culture 2009, 12(4):396-411.
    • (2009) Space and Culture , vol.12 , Issue.4 , pp. 396-411
    • Lugosi, P.1
  • 65
    • 78650219759 scopus 로고    scopus 로고
    • From marketing to market practices: assembling the ruin bars of Budapest
    • Goodfellows Publishers, Oxford, A. Fyall, M. Kozak, L. Andreu, J. Gnoth, S.S. Lebe (Eds.)
    • Lugosi P., Erdélyi P. From marketing to market practices: assembling the ruin bars of Budapest. Marketing innovations for sustainable destinations: Operations, interactions, experiences 2009, 299-310. Goodfellows Publishers, Oxford. A. Fyall, M. Kozak, L. Andreu, J. Gnoth, S.S. Lebe (Eds.).
    • (2009) Marketing innovations for sustainable destinations: Operations, interactions, experiences , pp. 299-310
    • Lugosi, P.1    Erdélyi, P.2
  • 67
    • 84990398490 scopus 로고    scopus 로고
    • Service-dominant logic: reactions, reflections and refinements
    • Lusch R.F., Vargo S.L. Service-dominant logic: reactions, reflections and refinements. Marketing Theory 2006, 6(3):281-288.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 281-288
    • Lusch, R.F.1    Vargo, S.L.2
  • 69
    • 0034409859 scopus 로고    scopus 로고
    • Perceived retail crowding and shopping satisfaction: what modifies this relationship?
    • Machleit K.A., Eroglu S.A., Mantel S.P. Perceived retail crowding and shopping satisfaction: what modifies this relationship?. Journal of Consumer Psychology 2000, 9(1):29-42.
    • (2000) Journal of Consumer Psychology , vol.9 , Issue.1 , pp. 29-42
    • Machleit, K.A.1    Eroglu, S.A.2    Mantel, S.P.3
  • 70
    • 84937188282 scopus 로고    scopus 로고
    • Fragments of a composite identity: aspects of Australian nationalism in a sports setting
    • Mewett P. Fragments of a composite identity: aspects of Australian nationalism in a sports setting. The Australian Journal of Anthropology 1999, 10(3):357-375.
    • (1999) The Australian Journal of Anthropology , vol.10 , Issue.3 , pp. 357-375
    • Mewett, P.1
  • 71
    • 0001755040 scopus 로고
    • The influence of background music on the behavior of restaurant patrons
    • Milliman R.E. The influence of background music on the behavior of restaurant patrons. Journal of Consumer Research 1986, 13:286-289.
    • (1986) Journal of Consumer Research , vol.13 , pp. 286-289
    • Milliman, R.E.1
  • 73
    • 77950355331 scopus 로고    scopus 로고
    • Drama in the dining room: theatrical perspectives on the foodservice encounter
    • Morgan M., Watson P., Hemmington N. Drama in the dining room: theatrical perspectives on the foodservice encounter. Journal of Foodservice 2008, 19(2):111-118.
    • (2008) Journal of Foodservice , vol.19 , Issue.2 , pp. 111-118
    • Morgan, M.1    Watson, P.2    Hemmington, N.3
  • 75
    • 69849098816 scopus 로고    scopus 로고
    • Real or blarney? A cross-cultural investigation of the perceived authenticity of Irish pubs
    • Muñoz C.L., Wood N.T., Solomon M.R. Real or blarney? A cross-cultural investigation of the perceived authenticity of Irish pubs. Journal of Consumer Behaviour 2006, 5(3):222-234.
    • (2006) Journal of Consumer Behaviour , vol.5 , Issue.3 , pp. 222-234
    • Muñoz, C.L.1    Wood, N.T.2    Solomon, M.R.3
  • 76
    • 84880314329 scopus 로고    scopus 로고
    • Asituational model of development in hospitality retailing: the case of Irish pubs
    • O'Mahony G.B., Hall J., Binney J. Asituational model of development in hospitality retailing: the case of Irish pubs. Journal of Services Research 2006, 5(2):77-95.
    • (2006) Journal of Services Research , vol.5 , Issue.2 , pp. 77-95
    • O'Mahony, G.B.1    Hall, J.2    Binney, J.3
  • 78
    • 0034344436 scopus 로고    scopus 로고
    • What is 'Australian'? Knowledge and attitudes among a gallery of contemporary Australians
    • Phillips T., Smith P. What is 'Australian'? Knowledge and attitudes among a gallery of contemporary Australians. Australian Journal of Political Science 2000, 35(2):203-224.
    • (2000) Australian Journal of Political Science , vol.35 , Issue.2 , pp. 203-224
    • Phillips, T.1    Smith, P.2
  • 80
    • 43549098573 scopus 로고    scopus 로고
    • The eight principles of strategic authenticity
    • Pine J.P., Gilmore J.H. The eight principles of strategic authenticity. Strategy and Leadership 2008, 36(3):35-40.
    • (2008) Strategy and Leadership , vol.36 , Issue.3 , pp. 35-40
    • Pine, J.P.1    Gilmore, J.H.2
  • 81
    • 4644349461 scopus 로고    scopus 로고
    • Co-creation experiences: the next practice in value creation
    • Prahalad C.K., Ramaswamy V. Co-creation experiences: the next practice in value creation. Journal of Interactive Marketing 2004, 18(3):5-14.
    • (2004) Journal of Interactive Marketing , vol.18 , Issue.3 , pp. 5-14
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 83
    • 2342473890 scopus 로고    scopus 로고
    • Towards a structural model of the tourist experience: an illustration from food experiences in tourism
    • Quan S., Wang N. Towards a structural model of the tourist experience: an illustration from food experiences in tourism. Tourism Management 2004, 25(3):297-305.
    • (2004) Tourism Management , vol.25 , Issue.3 , pp. 297-305
    • Quan, S.1    Wang, N.2
  • 84
    • 79957956155 scopus 로고    scopus 로고
    • Inventing Australia for Americans: the rise of the outback steakhouse restaurant chain in the USA
    • Robinson S. Inventing Australia for Americans: the rise of the outback steakhouse restaurant chain in the USA. Journal of Popular Culture 2011, 44(3):545-562.
    • (2011) Journal of Popular Culture , vol.44 , Issue.3 , pp. 545-562
    • Robinson, S.1
  • 85
    • 0002593474 scopus 로고    scopus 로고
    • Indexing, dragging and the social construction of tourist sights
    • Routledge, London, C. Rojek, J. Urry (Eds.)
    • Rojek C. Indexing, dragging and the social construction of tourist sights. Touring cultures: Transformations of travel and theory 1997, 52-74. Routledge, London. C. Rojek, J. Urry (Eds.).
    • (1997) Touring cultures: Transformations of travel and theory , pp. 52-74
    • Rojek, C.1
  • 86
    • 85139718477 scopus 로고    scopus 로고
    • An anthropology of hospitality
    • Butterworth-Heinemann, Oxford, C. Lashley, A. Morrison (Eds.)
    • Selwyn T. An anthropology of hospitality. In search of hospitality: Theoretical perspectives and debates 2000, 18-37. Butterworth-Heinemann, Oxford. C. Lashley, A. Morrison (Eds.).
    • (2000) In search of hospitality: Theoretical perspectives and debates , pp. 18-37
    • Selwyn, T.1
  • 87
    • 78649830250 scopus 로고    scopus 로고
    • Aspects of service-dominant logic and its implications for tourism management: examples from the hotel industry
    • Shaw G., Bailey A., Williams A. Aspects of service-dominant logic and its implications for tourism management: examples from the hotel industry. Tourism Management 2011, 32:207-214.
    • (2011) Tourism Management , vol.32 , pp. 207-214
    • Shaw, G.1    Bailey, A.2    Williams, A.3
  • 90
    • 85055359555 scopus 로고    scopus 로고
    • Accessed 12.04.08
    • The Church In the beginning Accessed 12.04.08. http://www.thechurch.co.uk/in_the_beginning.
    • In the beginning
    • The Church1
  • 91
    • 84880280193 scopus 로고    scopus 로고
    • Accessed 04.01.12
    • The Church About us Accessed 04.01.12. http://www.thechurchlondon.com/about_us.
    • About us
    • The Church1
  • 92
    • 84864380046 scopus 로고    scopus 로고
    • 'Common-sense' research: senses, emotions and embodiment in researching stag tourism in Eastern Europe
    • Thurnell-Read T. 'Common-sense' research: senses, emotions and embodiment in researching stag tourism in Eastern Europe. Methodological Innovations Online 2011, 6(3):39-49.
    • (2011) Methodological Innovations Online , vol.6 , Issue.3 , pp. 39-49
    • Thurnell-Read, T.1
  • 93
    • 84990385468 scopus 로고    scopus 로고
    • Social-servicescape conceptual model
    • Tombs A., McColl-Kennedy J.R. Social-servicescape conceptual model. Marketing Theory 2003, 3(4):447-475.
    • (2003) Marketing Theory , vol.3 , Issue.4 , pp. 447-475
    • Tombs, A.1    McColl-Kennedy, J.R.2
  • 95
    • 84876050156 scopus 로고    scopus 로고
    • Ordering, materiality and multiplicity: enacting ANT in tourism
    • Van der Duim V.R., Ren C., Jóhannesson G.T. Ordering, materiality and multiplicity: enacting ANT in tourism. Tourist Studies 2013, 13(1):3-20.
    • (2013) Tourist Studies , vol.13 , Issue.1 , pp. 3-20
    • Van der Duim, V.R.1    Ren, C.2    Jóhannesson, G.T.3
  • 96
    • 44649151144 scopus 로고    scopus 로고
    • On value and value co-creation: a service systems and service logic perspective
    • Vargo S.L., Maglio P.P., Akaka M.A. On value and value co-creation: a service systems and service logic perspective. European Management Journal 2008, 26(3):145-152.
    • (2008) European Management Journal , vol.26 , Issue.3 , pp. 145-152
    • Vargo, S.L.1    Maglio, P.P.2    Akaka, M.A.3
  • 99
    • 77749278969 scopus 로고    scopus 로고
    • Online communities and the sharing of extraordinary restaurant experiences
    • Watson P., Morgan M., Hemmington N. Online communities and the sharing of extraordinary restaurant experiences. Journal of Foodservice 2008, 19(6):289-302.
    • (2008) Journal of Foodservice , vol.19 , Issue.6 , pp. 289-302
    • Watson, P.1    Morgan, M.2    Hemmington, N.3
  • 100
    • 35948958855 scopus 로고    scopus 로고
    • The story of an ethnography: the experience of watching the 2002 World Cup in the pub
    • Weed M. The story of an ethnography: the experience of watching the 2002 World Cup in the pub. Soccer and Society 2006, 7(1):76-95.
    • (2006) Soccer and Society , vol.7 , Issue.1 , pp. 76-95
    • Weed, M.1
  • 101
    • 37849186689 scopus 로고    scopus 로고
    • Consuming national themed environments abroad: Australian working holidaymakers and symbolic national identity in 'Aussie' theme pubs
    • West B. Consuming national themed environments abroad: Australian working holidaymakers and symbolic national identity in 'Aussie' theme pubs. Tourist Studies 2006, 6(2):139-155.
    • (2006) Tourist Studies , vol.6 , Issue.2 , pp. 139-155
    • West, B.1
  • 103
    • 77955074879 scopus 로고    scopus 로고
    • ACIT investigation of other customers' influence in services
    • Zhang J., Beatty S.E., Mothersbaugh D. ACIT investigation of other customers' influence in services. Journal of Services Marketing 2010, 24(5):389-399.
    • (2010) Journal of Services Marketing , vol.24 , Issue.5 , pp. 389-399
    • Zhang, J.1    Beatty, S.E.2    Mothersbaugh, D.3
  • 105
    • 75649149501 scopus 로고    scopus 로고
    • Service design for experience-centric services
    • Zomerdijk L.G., Voss C.A. Service design for experience-centric services. Journal of Service Research 2010, 13(1):67-82.
    • (2010) Journal of Service Research , vol.13 , Issue.1 , pp. 67-82
    • Zomerdijk, L.G.1    Voss, C.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.