메뉴 건너뛰기




Volumn 14, Issue 2, 2013, Pages 179-201

Work Stress Among Casino Industry Supervisors in Macao Casinos

Author keywords

casino industry; China; coping strategies; Macao; mid level supervisors; work stress

Indexed keywords


EID: 84877244665     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1080/15256480.2013.782233     Document Type: Article
Times cited : (20)

References (56)
  • 2
    • 0142023241 scopus 로고    scopus 로고
    • Role stressors and customer-oriented boundary-spanning behaviors in service organizations
    • Fall
    • Bettencourt, L. A. and Brown, S. W. 2003. Role stressors and customer-oriented boundary-spanning behaviors in service organizations. Journal of the Academy of Marketing Science, Fall: 394 - 408.
    • (2003) Journal of the Academy of Marketing Science , pp. 394-408
    • Bettencourt, L.A.1    Brown, S.W.2
  • 3
    • 0001965293 scopus 로고
    • The service encounters diagnosing favourable and unfavourable incidents
    • January
    • Bitner, M. J., Booms, B. H. and Tetreault, M. S. 1990. The service encounters diagnosing favourable and unfavourable incidents. Journal of Marketing, 54 January: 71 - 84.
    • (1990) Journal of Marketing , vol.54 , pp. 71-84
    • Bitner, M.J.1    Booms, B.H.2    Tetreault, M.S.3
  • 7
    • 77954535226 scopus 로고    scopus 로고
    • Does workplace fun matter? Developing a usable typology of workplace fun in a qualitative study
    • Chan, S. C. H. 2010. " Does workplace fun matter? Developing a usable typology of workplace fun in a qualitative study ". In International Journal of Hospitality Management, 29(2), 720-728 doi: 10.1016/j.ijhm.2010.03.001
    • (2010) International Journal of Hospitality Management, 29(2), 720-728
    • Chan, S.C.H.1
  • 8
    • 38249019041 scopus 로고
    • The nature of managerial work in the hospitality industry
    • Dann, D. 1990. The nature of managerial work in the hospitality industry. International Journal of Hospitality Management, 9 (4): 319 - 334.
    • (1990) International Journal of Hospitality Management , vol.9 , Issue.4 , pp. 319-334
    • Dann, D.1
  • 9
    • 44849101720 scopus 로고    scopus 로고
    • Sources of stress and the use of anticipatory, preventive and proactive coping strategies by higher education lecturers
    • Devonport, T. J., Biscomb, K. and Lane, A. M. 2008. Sources of stress and the use of anticipatory, preventive and proactive coping strategies by higher education lecturers. Journal of Hospitality, Leisure, Sport & Tourism Education, 7 (1): 70 - 81.
    • (2008) Journal of Hospitality, Leisure, Sport & Tourism Education , vol.7 , Issue.1 , pp. 70-81
    • Devonport, T.J.1    Biscomb, K.2    Lane, A.M.3
  • 11
    • 84992969889 scopus 로고    scopus 로고
    • Relationship between leadership power bases and job stress of subordinates: Example from boutique hotels
    • Erkutlu, H. V. and Chafra, J. 2006. Relationship between leadership power bases and job stress of subordinates: Example from boutique hotels. Management Research News, 29 (5): 285 - 297.
    • (2006) Management Research News , vol.29 , Issue.5 , pp. 285-297
    • Erkutlu, H.V.1    Chafra, J.2
  • 12
    • 0031091731 scopus 로고    scopus 로고
    • Workplace induced stress among operational staff in the hotel industry
    • Faulkner, B. and Patiar, A. 1997. Workplace induced stress among operational staff in the hotel industry. International Journal of Hospitality Management, 16 (1): 99 - 117.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.1 , pp. 99-117
    • Faulkner, B.1    Patiar, A.2
  • 15
    • 0003977497 scopus 로고
    • London, England, London, England,: Routledge
    • Fontana, D. 1989. Managing stress, London, England: Routledge.
    • (1989) Managing stress
    • Fontana, D.1
  • 16
    • 84877251391 scopus 로고    scopus 로고
    • cope with changing market environment
    • July 1, July 1, Galaxy lays off 270 to
    • Galaxy lays off 270 to. July 1 2008. " cope with changing market environment ". In Macau Post Daily July 1, 1
    • (2008) Macau Post Daily , pp. 1
  • 18
    • 0001923715 scopus 로고
    • What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements
    • Hales, C. and Nightingale, N. 1986. What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements. International Journal of Hospitality Management, 5 (1): 3 - 11.
    • (1986) International Journal of Hospitality Management , vol.5 , Issue.1 , pp. 3-11
    • Hales, C.1    Nightingale, N.2
  • 19
    • 0142137770 scopus 로고    scopus 로고
    • Does job standardization increase job burnout?
    • Hsieh, A. T. and Yen, C. H. 2003. Does job standardization increase job burnout?. International Journal of Manpower, 24 (5): 590 - 614.
    • (2003) International Journal of Manpower , vol.24 , Issue.5 , pp. 590-614
    • Hsieh, A.T.1    Yen, C.H.2
  • 20
    • 34247113377 scopus 로고    scopus 로고
    • Understanding culinary arts workers: Locus of control, job satisfaction, work stress and turnover intention
    • Huang, H. I. 2006. Understanding culinary arts workers: Locus of control, job satisfaction, work stress and turnover intention. Journal of Foodservice Business Research, 9 (2/3): 151 - 168.
    • (2006) Journal of Foodservice Business Research , vol.9 , Issue.2-3 , pp. 151-168
    • Huang, I.H.1
  • 23
    • 50249178457 scopus 로고    scopus 로고
    • Internal marketing: An antidote for Macau's labor shortage
    • Kale, S. H. 2007. Internal marketing: An antidote for Macau's labor shortage. UNLV Gaming Research & Review Journal, 11 (1): 1 - 11.
    • (2007) UNLV Gaming Research & Review Journal , vol.11 , Issue.1 , pp. 1-11
    • Kale, S.H.1
  • 24
    • 54049116640 scopus 로고    scopus 로고
    • Role stress, burnout and their effects on frontline hotel employees' job performance: Evidence from Northern Cyprus
    • Karatepe, O. M. and Uludag, O. 2008. Role stress, burnout and their effects on frontline hotel employees' job performance: Evidence from Northern Cyprus. International Journal of Tourism Research, 10 (2): 111 - 126.
    • (2008) International Journal of Tourism Research , vol.10 , Issue.2 , pp. 111-126
    • Karatepe, O.M.1    Uludag, O.2
  • 25
    • 67349178118 scopus 로고    scopus 로고
    • Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
    • Kim, B. P., Murrmann, S. K. and Lee, G. 2009. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management, 28 (4): 612 - 619.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 612-619
    • Kim, B.P.1    Murrmann, S.K.2    Lee, G.3
  • 27
    • 84877260832 scopus 로고
    • February 14For casino employees, pace takes a personal toll
    • King, W.1989, February 14For casino employees, pace takes a personal toll. http://www.andersonservices.com/blog/?p=517
    • (1989)
    • King, W.1
  • 29
    • 0010909993 scopus 로고
    • Stress and coping in tourist attraction employees
    • Law, J., Pearce, P. L. and Woods, B. A. 1995. Stress and coping in tourist attraction employees. Tourism Management, 16 (4): 277 - 284.
    • (1995) Tourism Management , vol.16 , Issue.4 , pp. 277-284
    • Law, J.1    Pearce, P.L.2    Woods, B.A.3
  • 31
    • 77954443390 scopus 로고    scopus 로고
    • Factors affecting the service quality of the tour guiding profession in Macau
    • Mak, A. H. N., Wong, K. K. F. and Chang, R. C. Y. 2010. Factors affecting the service quality of the tour guiding profession in Macau. International Journal of Tourism Research, 12 (3): 205 - 218.
    • (2010) International Journal of Tourism Research , vol.12 , Issue.3 , pp. 205-218
    • Mak, A.H.N.1    Wong, K.K.F.2    Chang, R.C.Y.3
  • 34
    • 33845283863 scopus 로고    scopus 로고
    • Prominent consequences of role stress: A meta-analytical review
    • Ortqvist, D. and Wincent, J. 2006. Prominent consequences of role stress: A meta-analytical review. International Journal of Stress Management, 13 (4): 399 - 422.
    • (2006) International Journal of Stress Management , vol.13 , Issue.4 , pp. 399-422
    • Ortqvist, D.1    Wincent, J.2
  • 35
    • 52049121542 scopus 로고    scopus 로고
    • Burnout, engagement, coping and general health of service employees in the hospitality industry
    • Pienaar, J. and Willemse, S. A. 2008. Burnout, engagement, coping and general health of service employees in the hospitality industry. Tourism Management, 29 (6): 1953 - 1063.
    • (2008) Tourism Management , vol.29 , Issue.6 , pp. 1063-1953
    • Pienaar, J.1    Willemse, S.A.2
  • 37
    • 33745756535 scopus 로고
    • Help-seeking responses to work stress among rural and regional hospitality industry workers
    • Ross, G. F. 1993. Help-seeking responses to work stress among rural and regional hospitality industry workers. Regional Journal of Social Issues, 27: 92 - 98.
    • (1993) Regional Journal of Social Issues , vol.27 , pp. 92-98
    • Ross, G.F.1
  • 38
    • 0040421220 scopus 로고
    • Work stress and personality measures among hospitality industry employees
    • Ross, G. F. 1995. Work stress and personality measures among hospitality industry employees. International Journal of Contemporary Hospitality Management, 7 (6): 9 - 13.
    • (1995) International Journal of Contemporary Hospitality Management , vol.7 , Issue.6 , pp. 9-13
    • Ross, G.F.1
  • 39
    • 0037756675 scopus 로고    scopus 로고
    • Career stress responses among hospitality employees
    • Ross, G. F. 1997. Career stress responses among hospitality employees. Annals of Tourism Research, 24 (1): 41 - 51.
    • (1997) Annals of Tourism Research , vol.24 , Issue.1 , pp. 41-51
    • Ross, G.F.1
  • 41
    • 52049086814 scopus 로고    scopus 로고
    • Balanced lifestyle and work-related stress among shift work
    • Sardiwalla, N. 2003. Balanced lifestyle and work-related stress among shift work. Unisa Psychologia, 29: 81 - 88.
    • (2003) Unisa Psychologia , vol.29 , pp. 81-88
    • Sardiwalla, N.1
  • 42
    • 0002077250 scopus 로고
    • Personnel and human resources management in the service sector
    • In: Rowland K. R., Ferris G. R., editors Greenwich, CT, Greenwich, CT,: JAI Press
    • Schneider, B. and Bowen, D. E. 1992. " Personnel and human resources management in the service sector ". In Research in personnel and human resources management, Edited by: Rowland, K. R. and Ferris, G. R. Vol. 10, 1 - 30. Greenwich, CT: JAI Press.
    • (1992) Research in personnel and human resources management , vol.10 , pp. 1-30
    • Schneider, B.1    Bowen, D.E.2
  • 43
    • 0003513861 scopus 로고
    • New York, NY, New York, NY,: McGraw-Hill
    • Selye, H. 1956. The stress of life, New York, NY: McGraw-Hill.
    • (1956) The stress of life
    • Selye, H.1
  • 44
    • 0034195525 scopus 로고    scopus 로고
    • Emotional labour: A comparison between fast food and traditional service work
    • Seymour, D. 2000. Emotional labour: A comparison between fast food and traditional service work. International Journal of Hospitality Management, 19 (2): 159 - 171.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.2 , pp. 159-171
    • Seymour, D.1
  • 45
    • 0034402581 scopus 로고    scopus 로고
    • Performance productivity and quality of frontline employees in service organizations
    • April
    • Singh, J. 2000. Performance productivity and quality of frontline employees in service organizations. Journal of Marketing, 64 April: 15 - 34.
    • (2000) Journal of Marketing , vol.64 , pp. 15-34
    • Singh, J.1
  • 46
    • 81155135706 scopus 로고    scopus 로고
    • After the games in Macau and Singapore, what next?
    • Siu, R. 2008. After the games in Macau and Singapore, what next?. Casino & Gaming International, 4: 17 - 21.
    • (2008) Casino & Gaming International , vol.4 , pp. 17-21
    • Siu, R.1
  • 48
    • 84876128567 scopus 로고    scopus 로고
    • Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management
    • Taormina, R. J. and Kuok, A. C. H. 2009. Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management. International Gambling Studies, 9 (3): 257 - 294.
    • (2009) International Gambling Studies , vol.9 , Issue.3 , pp. 257-294
    • Taormina, R.J.1    Kuok, A.C.H.2
  • 50
    • 71849083008 scopus 로고    scopus 로고
    • Exploratory assessment of the Macao casino dealer's job perceptions
    • Wan, Y. K. P. 2010. Exploratory assessment of the Macao casino dealer's job perceptions. International Journal of Hospitality Management, 29 (1): 62 - 71.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.1 , pp. 62-71
    • Wan, Y.K.P.1
  • 51
    • 77957860518 scopus 로고    scopus 로고
    • Knowledge, attitudes and experiences of Macao's casino workers with regard to second-hand smoke exposure at work
    • Wan, Y. K. P. and Pilkington, P. A. 2009. Knowledge, attitudes and experiences of Macao's casino workers with regard to second-hand smoke exposure at work. International Gambling Studies, 9 (3): 207 - 224.
    • (2009) International Gambling Studies , vol.9 , Issue.3 , pp. 207-224
    • Wan, Y.K.P.1    Pilkington, P.A.2
  • 52
    • 33751304968 scopus 로고    scopus 로고
    • Attracting and retaining food servers: How internal service quality moderates occupational stigma
    • Wildes, V. J. 2007. Attracting and retaining food servers: How internal service quality moderates occupational stigma. International Journal of Hospitality Management, 26 (1): 4 - 19.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.1 , pp. 4-19
    • Wildes, V.J.1
  • 53
    • 71849086338 scopus 로고    scopus 로고
    • Plymouth, England: Faculty of Education, University of Plymouth
    • Woods, P. (2006). Qualitative research. Plymouth, England: Faculty of Education, University of Plymouth. http://www.edu.plymouth.ac.uk/resined/Qualitative%20methods%202/qualrshm.htm
    • (2006) Qualitative research
    • Woods, P.1
  • 54
    • 40549134121 scopus 로고    scopus 로고
    • Disordered gambling among Chinese casino employees
    • Wu, A. M. S. and Wong, E. M. W. 2008. Disordered gambling among Chinese casino employees. Journal of Gambling Studies, 24 (2): 207 - 217.
    • (2008) Journal of Gambling Studies , vol.24 , Issue.2 , pp. 207-217
    • Wu, A.M.S.1    Wong, E.M.W.2
  • 56
    • 0002204645 scopus 로고
    • Analysis of job stress profile in the hotel industry
    • Zohar, D. 1994. Analysis of job stress profile in the hotel industry. International Journal of Hospitality Management, 13 (3): 219 - 231.
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.3 , pp. 219-231
    • Zohar, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.