Understanding culinary arts workers: Locus of control, job satisfaction, work stress and turnover intention

Journal of Foodservice Business Research

Volumn 9, Issue 2-3, 2007, Pages 151-168

  Huang, Hsu I ^a  

^a SOUTHERN TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Job satisfaction; Locus of control; Turnover intention; Work stress

Indexed keywords

EID: 34247113377     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v09n02_09     Document Type: Article

References (47)

1. Andrasani, P. J. and G. Nestel (1976), Internal-external control as contributor to and outcome of work experience, Journal of Applied Psychology, 156-165.
2. Boxx, W. R., Odom, R. Y., & Dunn, M. G. (1991). Organizational values and value congruency and their impact on satisfaction, commitment, and cohesion: An empirical examination within the public sector. Public Personnel Management, 20(1), 195-205.
3. Brief, A. P. (1998). Attitudes in and around organizations. Thousand Oaks, CA: Sage Publications.
4. Brief, A. P., Schuler, R. S., & Sell, M. V. (1981). Managing job stress. Boston, MA: Little, Brown and Company.
5. Brissett, M., & Nowicki, Jr. S. (1976), Internal versus external of reinforcement and reaction to frustration. Journal of Abnormal and Social Psychology, (25), 35-39.
6. Cartwright, S., & Cooper, C. L. (1997). Managing workplace stress. Thousand Oaks, CA: Sage Publications.
7. Cheng, Y. C. (1994). Locus of control as an indicator of Hong Kong teachers' job attitudes and perceptions of organizational characteristics. Journal of Education Research, 87(3), 180-188.
8. Dalton, D. R., & Todor, W. D. (1987). Turnover turned over: An expanded and positive perspective. In W. O. Dennis (Ed.), The applied psychology of work behavior (3rd ed., pp. 253-270). Plano, TX: Business Publication, INC.
9. Ghiselli, R. F., La Lopa, J. M., & Bai, B. (2001). Job satisfaction, life satisfaction and turnover intent. Cornell hotel and restaurant administration quarterly (April), 28-37.
10. Grannis, J. C. (1992). "Students stress, distress, and achievement in an urban intermediate school," Journal of Early Adolescence, (February), 4-27.
11. Huang, H. I. (2003). Investigation of the relationships of employee locus of control, job satisfaction, work stress and turnover intention. The 3rd Annual Tourism, Leisure and Hospitality Management Conference Proceedings, 441-454, Kaohsiung, Taiwan.
12. Huang, H. I. (2005). Investigation of the fit among current and preferred organizational cultures, personality styles, and job attitudes in employees of international tourist hotels in Taiwan, Unpublished Dissertation, Idaho State University, Pocatello, Idaho.
13. Judge, T. A. & Bono, J. E. (2001). "Relationship of core self-evaluation, self-esteem, generalized self-efficacy, locus of control, and emotional stability-with job satisfaction and job performance: A meta-analysis." Journal of Applied Psychology, 86(1), 80-92.
14. Kern, L. (1992), The moderating effects of locus of control on performance incentives and participation. Human Relations, 45(9), 991-1012.
15. Kraut, A. I., (1992). Predicting turnover of employees from measured job apt. Academy of Management Journal, 23, 3-5.
16. Lambert, E. G., Hogan, N. L., & Barton, H. M. (2001). The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers. The Social Science Journal (38), 233-255.
17. Lee, T. W., & Mitchell, T. R. (1994). Organizational attachment: Attitudes and actions. In J. Greenberg (Ed.), Organizational Behavior (pp. 83-108). Hillsdale, New Jersey: Lawrence Erlbaum Associates.
18. Lingard, H. (2003). The impact of individual and job characteristics on 'burnout' among civil engineers in Australia and the implications for employee turnover. Construction Management and Economics (21), 69-80.
19. Lungberg, D. E., & Armatas, J. P. (1980). The management of people in hotels, restaurants and club (4th ed.). Dubuque, Iowa: Wm. C. Brown.
20. McCormick, E. J., & Ilgen, D. (1985). Industrial and organizational psychology (8th ed.). Englewood Cliffs, New Jersey: Prentice-Hall, Inc.
21. Michaels, C. E., & Spector, P. E. (1982). Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model. Journal of Applied Psychology, 67(1), 53-59.
22. Milkovich, G. T., & Boudreau, J. W. (1988). Personnel human resource management: A diagnostic approach (5th ed.), Business Publications.
23. Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
24. Mobley, W. H. (1983). Intermediate linkages in the relationship between job satisfaction and employee turnover. In B. M. Straw (Ed.), Psychological foundations of organizational behavior (2nd ed., pp. 107-110). Glenview, Illinois: Scott, Foresman and Company.
25. Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York: Academic Press.
26. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247.
27. Newman, J. E. (1974). Predicting absenteeism and turnover. A field comparison of fishbein's mold and traditional job attitude measures. Journal of Applied Psychology, 27(2), 330-350.
28. Organ, D., Greene, C. (1974). Role ambiguity, locus of control and work satisfaction. Journal of Psychology, 59, 101-102.
29. Pilling, B. K., Donthu, N., & Henson, S. (1999). "Accounting for the impact of territory characteristics on sales performance: Relative efficiency as a measure of salesperson performance." The Journal of Personal Selling & Sales Management, 19(2), 35-45.
30. Pinder, C. C. (1984). Work Motivation. Glenview, IL: Scott, Foresman and Company.
31. Porter, L. W. & Steers, R. M. (1973). Organizational, work and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
32. Rasch, R. H., & Harrell, A. (1989). The impact of individual differences on MAS personnel satisfaction and turnover intentions. Journal of Information Systems, Fall, 13-22.
33. Robbins, S. P. (1996). Organizational behavior: Concept, controversies, applications (7th ed.). Englewood Cliffs, NJ: Prentice Hall.
34. Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80, 1-28.
35. Price, J. L., & Mueller, C. W. (1981), A casual model of turnover for nurses, Academy of Management Journal, 24(3), 543-556.
36. Sauter, S. L., & Murphy, L. R. (1995). Organizational risk factors for job stress. Washington, DC: American Psychological Association.
37. Schmitz, N., Neumann, W., Oppermann, R. (2000), Stress, burnout and locus of control in German nurses, International Journal of Nursing Studies, 37, 95-99.
38. Seashore, S. E., Lawler III, E. E., Mirvis, P. H., & Cammann, C. (Eds.). (1983). Assessing organizational change. A guide to methods, measures, and practices. New York, NY: John Wiley & Son.
39. Spector, P. E. (1982). "Behavior in Organizations as a Function of Employee's Locus of Control," Psychological Bulletin, 91, 482-497.
40. Statt, D. A. (1994). Psychology and the world of work. Washington Square, New York: New York University Press.
41. Taiwan External Trade Council (2006). Investment of Tourism, Leisure, and Recreation Businesses in Taiwan, (Feb. 2006). Retrieved Feb. 28, 2006, from http://www.investintaiwan.org.tw/theme02_c/c_t02_0l_10.htm.
42. Taiwan Tourism Bureau. (2005). Monthly report on tourist hotel operations in Taiwan (Jan. to Dec. 2004). Retrieved Feb. 14, 2005, from http://202.39.225.136/statistics/month2.asp?relno = 96.
43. Taiwan Tourism Bureau (2006). Monthly Report on International & Standard Tourist Hotel Operations, (Jan. 2006). Retrieved Feb. 27, 2006, from http://202.39.225.136/indexc.asp.
44. Tepeci, M., & Bartlett, A. L. (2002). The hospitality industry culture profile: A measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions. Hospitality Management (21), 151-170.
45. Verquer, M. L., Beehr, T. A., & Wagner, S. H. (2003). A meta-analysis of relations between person-organization fit and work attitudes. Journal of Vocational Behavior, 63, 473-489.
46. White, D. D., & Bednar, D. A. (1991). Organizational behavior. Understanding and managing people at work (2nd ed.). Needham Heights, MA: Allyn and Bacon.
47. Williams, S., & Cooper, L. (2002). Managing workplace stress. A best practice blueprint. West Sussex, England: John Wiley & Sons, Ltd.