Cultural values and health service quality in China

International Journal of Health Care Quality Assurance

Volumn 26, Issue 1, 2013, Pages 55-73

  Polsa, Pia ^a   Fuxiang, Wei ^b   Sääksjärvi, Maria ^c   Shuyuan, Pei ^d  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

^b TIANJIN NORMAL UNIVERSITY   (China)

^c DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^d TIANJIN UNIVERSITY OF COMMERCE   (China)

Author keywords

China; Cultural values; Customer perceived service quality; Health care; Health services; Individual perception; National cultures; Service quality assurance

Indexed keywords

ARTICLE; CHINA; CULTURAL FACTOR; ETHNOLOGY; FEMALE; HEALTH CARE COST; HEALTH CARE QUALITY; HUMAN; MALE; PATIENT SATISFACTION; PERCEPTION; SOCIOECONOMICS;

CHINA; CULTURAL CHARACTERISTICS; FEMALE; HEALTH EXPENDITURES; HUMANS; MALE; PATIENT SATISFACTION; PERCEPTION; QUALITY OF HEALTH CARE; SOCIOECONOMIC FACTORS;

MLCS; MLOWN;

EID: 84877119036     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861311288640     Document Type: Article

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