Are consumer surveys valuable as a service improvement tool in health services?: A critical appraisal

International Journal of Health Care Quality Assurance

Volumn 22, Issue 7, 2009, Pages 670-685

  Patwardhan, Anjali ^a,b   Patwardhan, Prakash ^c  

^a Health Services Management Centre   (United Kingdom)

^b SUNDERLAND ROYAL HOSPITAL   (United Kingdom)

^c MEDTRONIC INC   (United States)

Author keywords

Customer satisfaction; Customer surveys; Medical practice; Organizational effectiveness; Patient care; Performance measures

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; METHODOLOGY; PATIENT SATISFACTION;

DATA COLLECTION; HUMANS; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE;

EID: 72049123154     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860910995010     Document Type: Article

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