The influence of perceived risk on Internet shopping behavior: A multidimensional perspective

Journal of Risk Research

Volumn 12, Issue 2, 2009, Pages 259-277

  Crespo, Á Herrero ^a   Del Bosque, I Rodriguez ^a   De Los Salmones Sanchez, M M Garcia ^a  

^a UNIVERSITY OF CANTABRIA   (Spain)

Author keywords

E commerce; Perceived risk; Risk facets; SEM; Technology acceptance model

Indexed keywords

ELECTRONIC COMMERCE; INTERNET;

E-COMMERCE; E-COMMERCE ADOPTIONS; EMPIRICAL EVIDENCES; END CONSUMERS; INTERNET SHOPPING; INTERNET USERS; ONLINE SHOPPING; PERCEIVED RISK; RISK DIMENSIONS; SEM; TECHNOLOGY ACCEPTANCE MODEL; TIME DIMENSIONS; WEB SHOPPING;

COMPUTER CRIME;

EID: 61349111319     PISSN: 13669877     EISSN: 14664461     Source Type: Journal    
DOI: 10.1080/13669870802497744     Document Type: Article

References (60)

1. AIMC. 2004. Audiencia de Internet en el EGM. Madrid: AIMC.
2. Ajzen, I., and M. Fishbein. 1980. Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice Hall.
3. Anderson, J.C., and D.W. Gerbing. 1988. Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin 103, no. 3: 411-23.
4. Arrow, K. 1965. Aspects of the theory of risk bearing. Helsinki: Yrjö Hahnsson Foundation.
5. Bagozzi, R.P., and Y. Yi. 1988. On the evaluation of structural equation models. Journal of the Academy of Marketing Science 16, no. 1: 74-94.
6. Bauer, R.A. 1960. Consumer behaviour as risk taking. In Dynamic marketing for a changing world, ed. R.S. Hancock, 389-98. Chicago: American Marketing Association.
7. Bhatnagar, A., S. Misra, and H.R. Rao. 2000. On risk, convenience, and internet shopping behaviour. Communications of the ACM 43, no. 11: 98-105.
8. Castañeda, J.A., F. Muñoz-Leiva, and T. Luque. 2007. Web acceptance model (WAM): Moderating effects of user experience. Information and Management 44, no. 4: 384-96.
9. Chen, L., M.L. Gilleson, and D.L. Sherrel. 2002. Enticing online consumers: An extended technology acceptance perspective. Information and Management 39: 705-19.
10. Childers, T.L., C.L. Carr, J. Peck, and S. Carson. 2001. Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing 77: 511-35.
11. Churchill, G.A., and D. Iacobucci. 2002. Marketing research methodological foundations. 8th ed. Mason, OH: Thomson.
12. Cox, D.F. 1967. Risk taking and information handling in consumer behavior. Boston, MA: Harvard University Press.
13. Cunningham, S.M. 1967. The major dimensions of perceived risk. In Risk taking and information handling in consumer behavior, ed. D.F. Cox, 82-108. Boston, MA: Harvard University Press.
14. Dahlén, M. 1999. Closing in on the Web consumer - a study of internet shopping. In Convergence in communications and beyond, ed. E. Bohlin, K. Brodin, A. Lundgren and B. Thorngren, 1-18. Amsterdam: Elsevier Science Publishers.
15. Davis, F.D. 1989. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly 13, no. 3: 319-39.
16. Davis, F.D., R.P. Bagozzi, and R.R. Warshaw. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Science 35, no. 8: 982-1003.
17. Eastlick, M.A., and S. Lotz. 1999. Profiling potential adopters and non-adopters of an interactive electronic shopping medium. International Journal of Retail and Distribution Management 27, no. 8: 209-23.
18. Featherman, M.S., and P.A. Pavlou. 2003. Predicting E-services adoption: A perceived risk facets perspective. International Journal of Human-Computer Studies 59: 451-74.
19. Fenech, T., and A. O'Cass. 2001. Internet users' adoption of Web retailing: User and product dimensions. Journal of Product and Brand Management 10, no. 6: 361-81.
20. Forsythe, S.M., and B. Shi. 2003. Consumer patronage and risk perceptions in internet shopping. Journal of Business Research 56, no. 1: 867-75.
21. Gefen, D. 2003. TAM of just plain habit: A look at experienced online shoppers. Journal of End User Computing 15, no. 3: 1-13.
22. Gefen, D., and D. Straub. 2000. The relative importance of perceived ease of use in IS Adoption: A study of e-commerce adoption. Journal of the Association for Information Systems 1, no. 8: 1-30.
23. Goldsmith, R.E. 2000. Bridges E. E-tailing vs. retailing: Using attitudes to predict online buying behavior. Quarterly Journal of Electronic Commerce 1, no. 3: 245-53.
24. Hair, J.F., R.E. Anderson, R.L. Tatham, and W.C. Black. 1998. Multivariate data analysis. 5th ed. Englewood Cliffs, NJ: Prentice Hall.
25. Hsu, M.H., and CM. Chiu. 2004. Internet self-efficacy and electronic service acceptance. Decision Support Systems 38, no. 3: 369-81.
26. Ingene, C.A., and M.A. Hughes. 1985. Risk management by consumers. In Research in consumer behavior, ed. J. Sheth, Vol. 1, 103-58. Greenwich: JAI Press Inc.
27. Jacoby, J., and B. Kaplan. 1972. The components of perceived risk. In Proceedings of the Third Annual Conference of the Association for Consumer Research, ed. M. Venkatesan, 382-93. Ann Arbor, MI: Association for Consumer Research.
28. Jarvenpaa, S.L., and P.A. Todd. 1997. Is there a future for retailing on the internet. In Electronic marketing and the consumer, ed. R.A. Peterson, 139-54. Thousand Oaks, CA: Sage Publications.
29. Joines, J.L., C.W. Scherer, and D.A. Scheufele. 2003. Exploring motivations for consumer web use and their implications for e-commerce. Journal of Consumer Marketing 20, no. 2: 90-108.
30. Jones, J.M., and L.R. Vijayasarathy. 1998. Internet consumer catalog shopping: Findings from an exploratory study and directions for future research. Internet Research: Electronic Networking Applications and Policy 8, no. 3: 322-30.
31. Kogan, N., and M.A. Wallach. 1964. Risk-taking: A study in cognition and personality. New York: Holt, Rhinehart & Winston.
32. Korgaonkar, P.K., and L.D. Wolin. 1999. A multivariate analysis of web usage. Journal of Advertising Research 39, no. 2: 53-68.
33. Lee, J., J. Kim, and J.Y. Moon. 2000. What makes internet users visit cyber stores again? Key design factors for customer loyalty. CHI Letters 2, no. 1: 305-12.
34. Lee, Y., K.A. Kozar, and K.R.T. Larsen. 2003. The technology acceptance model: Past, present, and future. Communications of the Association for Information Systems 12: 752-80.
35. Liang, T.-P., and J.-S. Huang. 1998. An empirical study on consumer acceptance of products in electronic markets: A transaction cost model. Decision Support Systems 24: 29-43.
36. Liao, Z., and M.T. Cheung. 2001. Internet-based e-shopping and consumer attitudes: An empirical study. Information and Management 38, no. 5: 299-306.
37. Liu, C., J.T. Marchewka, J. Lu, and C.-S. Yu. 2005. Beyond concern - a privacy-trust-behavioral intention model of electronic commerce. Information and Management 42, no. 3: 289-304.
38. Mitchell, V.W. 1999. Consumer perceived risk: Conceptualisations and models. European Journal of Marketing 33, no. 1: 163-95.
39. Miyazaki, A.D., and A. Fernandez. 2001. Consumer perceptions of privacy and security risks for online shopping. The Journal of Consumer Affairs 35, no. 1: 27-44.
40. Nunally, J.C. 1978. Psychometric theory. 2nd ed. New York: McGraw Hill.
41. O'Cass, A., and T. Fenech. 2003. Web retailing adoption: Exploring the nature of internet users web retailing behaviour. Journal of Retailing and Consumer Services 10: 81-94.
42. Park, J., D. Lee, and J. Ahn. 2004. Risk-focused e-commerce adoption model: A cross-country study. Journal of Global Information Technology Management 7, no. 2: 6-30.
43. Pavlou, P.A. 2003. Consumer intentions to adopt electronic commerce - incorporating trust and risk in the technology acceptance model. International Journal of Electronic Commerce 7, no. 3: 101-34.
44. Peter, J.P., and M.J. Ryan. 1976. An investigation of perceived risk at the brand level. Journal of Marketing Research 13, no. 2: 184-8.
45. Pratt, J.W. 1964. Risk aversion in the small an in the large firm. Econometrica 32: 122-36.
46. Roselius, T. 1971. Consumer rankings of risk reduction methods. Journal of Marketing 35, no. 1: 56-61.
47. Rowley, J., and F. Slack. 2001. Leveraging customer knowledge: Profiling and personalisation in e-business. International Journal of Retail and Distribution Management 29, no. 9: 409-15.
48. Salisbury, W.D., R.A. Pearson, A.W. Pearson, and D.W. Miller. 2001. Perceived security and World Wide Web purchase intention. Industrial Management and Data Systems 101, no. 4: 165-76.
49. Shih, H.P. 2004. An empirical study on predicting user acceptance of e-shopping on the Web. Information and Management 41: 351-68.
50. Sjoberg, L. 1980. The risks of risk analysis. Acta Psychologica 45: 301-21.
51. Steenkamp, J.B., and H.C.M. van Trijp. 1991. The use of LISREL in validating marketing constructs. International Journal of Research in Marketing 8: 283-99.
52. Stone, R.N., and K. Gronhaug. 1993. Perceived risk: Further considerations for marketing discipline. European Journal of Marketing 27, no. 3: 39-50.
53. Stone, R.N., and F.W. Winter. 1985. Risk in buyer behavior contexts: A clarification. Working Paper 1216 EWP 860505. Champaign, IL: College of Commerce and Business Administration, University of Illinois.
54. Swaminathan, V., E. Lepkowska-White, and B.P. Rao. 1999. Browsers of buyers in cyberspace? An investigation of factors influencing electronic exchange. Journal of Computer-Mediated Communication 5, no. 2: 1-23.
55. Taylor, S., and P.A. Todd. 1995. Understanding information technology usage: A test of competing models. Information Systems Research 6, no. 2: 144-76.
56. Teo, T.S.H., V.K.G. Lim, and R.Y.C. Lai. 1999. Intrinsic and extrinsic motivation in Internet usage. Omega International Journal of Management Science 27, no. 1: 25-37.
57. Tesch, D., J.J. Jiang, and G. Klein. 2003. The impact of information system personnel skill discrepancies on stakeholder satisfaction. Decision Sciences 34, no. 1: 107-30.
58. van den Poel, D., and J. Leunis. 1999. Consumer acceptance of the Internet as a channel of distribution. Journal of Business Research 45, no. 3: 249-56.
59. van der Heijden, H., T. Verhagen, and M. Creemers. 2003. Understanding online purchase intentions: Contributions from technology and trust perspectives. European Journal of Information Systems 12, no. 1: 41-8.
60. Vijayasarathy, L.R., and J.M. Jones. 2000. Print and Internet catalog shopping: Assessing attitudes and intentions. Internet Research: Electronic Networking Applications and Policy 10, no. 3: 191-202.