Improving service provision through better management and measurement of customer satisfaction in facilities management

Journal of Corporate Real Estate

Volumn 12, Issue 4, 2010, Pages 220-233

  Tucker, Matthew ^a   Pitt, Michael ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

Benchmarking; Customer satisfaction; Facilities; Performance measures

Indexed keywords

EID: 84993089575     PISSN: 1463001X     EISSN: 14791048     Source Type: Journal    
DOI: 10.1108/14630011011094667     Document Type: Article

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