Linking customer satisfaction, employee appraisal, and business performance: An evaluation methodology in the banking sector

Annals of Operations Research

Volumn 205, Issue 1, 2013, Pages 5-27

  Grigoroudis, E ^a   Tsitsiridi, E ^a   Zopounidis, C ^a  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

Author keywords

Banking sector; Business performance; Customer satisfaction; Data envelopment analysis; Efficiency evaluation; Employee appraisal

Indexed keywords

EID: 84876176981     PISSN: 02545330     EISSN: 15729338     Source Type: Journal    
DOI: 10.1007/s10479-012-1206-2     Document Type: Article

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