Comparative efficiency analysis of Portuguese bank branches

European Journal of Operational Research

Volumn 177, Issue 2, 2007, Pages 1275-1288

  Portela, Maria Conceição A Silva ^a   Thanassoulis, Emmanuel ^b  

^a CBQF CENTRO DE BIOTECNOLOGIA E QUÍMICA FINA LABORATÓRIO ASSOCIADO   (Portugal)

^b ASTON UNIVERSITY   (United Kingdom)

Author keywords

Banking; Efficiency; Profitability; Service quality

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; DATA REDUCTION; MATHEMATICAL MODELS; OPERATIONS RESEARCH; SALES;

BANKING; DATA ENVELOPMENT ANALYSIS (DEA); PROFITABILITY; SERVICE QUALITY;

ELECTRONIC COMMERCE;

EID: 33751026479     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2006.01.007     Document Type: Article

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