-
2
-
-
0003610739
-
-
Cambridge Massachusetts: Harvard University Press
-
Hirschman A. Voice. Exit, voice and loyalty. Cambridge, Massachusetts: Harvard University Press; 1970. pp 30-43.
-
(1970)
Voice. Exit Voice and Loyalty
, pp. 30-43
-
-
Hirschman, A.1
-
4
-
-
0036624111
-
Research on patients' views in the evaluation and improvement of quality of care
-
Wensing M, Elwyn G. Research on patients' views in the evaluation and improvement of quality of care. Qual Saf Health Care 2002;11:153-7.
-
(2002)
Qual Saf Health Care
, vol.11
, pp. 153-157
-
-
Wensing, M.1
Elwyn, G.2
-
5
-
-
84875730389
-
-
Routeledge Abing-don Oxon: The Essential Drucker
-
Drucker PF. Entrepreneurial strategies. Routeledge, Abing-don, Oxon: The Essential Drucker; 2007. pp 121-44.
-
(2007)
Entrepreneurial Strategies
, pp. 121-144
-
-
Drucker, P.F.1
-
6
-
-
61449127385
-
A critical look at Lean Thinking in healthcare
-
Young TP, McClean SI. A critical look at Lean Thinking in healthcare. Qual Saf Health Care 2008;17:382-6.
-
(2008)
Qual Saf Health Care
, vol.17
, pp. 382-386
-
-
Young, T.P.1
McClean, S.I.2
-
7
-
-
80051738328
-
Redesigning services around patients and their doctors: The continuing relevance of lean thinking transformation
-
Trebble TM, Hydes T. Redesigning services around patients and their doctors: the continuing relevance of lean thinking transformation. Clin Med 2011;11:308-10.
-
(2011)
Clin Med
, vol.11
, pp. 308-310
-
-
Trebble, T.M.1
Hydes, T.2
-
9
-
-
84872074647
-
-
National Endoscopy T
-
National Endoscopy T. Endoscopy global rating scale. 2008. Available from www.grs.nhs.uk.
-
(2008)
Endoscopy Global Rating Scale.
-
-
-
10
-
-
65549126410
-
Patient satisfaction with colonoscopy: A literature review and pilot study
-
Chartier L, Arthurs E, Sewitch MJ. Patient satisfaction with colonoscopy: a literature review and pilot study. Can J Gastroenterol 2009;23:203-9.
-
(2009)
Can J Gastroenterol
, vol.23
, pp. 203-209
-
-
Chartier, L.1
Arthurs, E.2
Sewitch, M.J.3
-
11
-
-
84860234580
-
Benchmarking patient experiences in colonoscopy using the global rating scale
-
Sint Nicolaas J, de Jonge V, Korfage IJ, Ter Borg F, Brouwer JT, Cahen DL, et al. Benchmarking patient experiences in colonoscopy using the Global Rating Scale. Endoscopy 2012;44:462-72.
-
(2012)
Endoscopy
, vol.44
, pp. 462-472
-
-
Sint Nicolaas, J.1
De Jonge, V.2
Korfage, I.J.3
Ter Borg, F.4
Brouwer, J.T.5
Cahen, D.L.6
-
12
-
-
0029355378
-
Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
-
Avis M, Bond M, Arthur A. Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. J Adv Nurs. 1995. 22(2):316-22.
-
(1995)
J Adv Nurs.
, vol.22
, Issue.2
, pp. 316-322
-
-
Avis, M.1
Bond, M.2
Arthur, A.3
-
13
-
-
0032867092
-
How valid and reliable are patient satisfaction data? An analysis of 195 studies
-
Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999;11: 319-28.
-
(1999)
Int J Qual Health Care
, vol.11
, pp. 319-328
-
-
Sitzia, J.1
-
14
-
-
76649139144
-
A critical review of patient satisfaction
-
Gill L, White L. A critical review of patient satisfaction. Leadersh Health Serv 2009;22:8-19.
-
(2009)
Leadersh Health Serv
, vol.22
, pp. 8-19
-
-
Gill, L.1
White, L.2
-
15
-
-
72049123154
-
Are consumer surveys valuable as a service improvement tool in health services?
-
Patwardhan A, Partwardhan P. Are consumer surveys valuable as a service improvement tool in health services? Int J Health Qual 2009;22:670-85.
-
(2009)
Int J Health Qual
, vol.22
, pp. 670-685
-
-
Patwardhan, A.1
Partwardhan, P.2
-
16
-
-
78650837211
-
-
The Kings Fund
-
Coulter A, Fitzpatrick R, Cornwell J. The point of care, measures of patients' experience in hospital: purpose, methods and uses. The Kings Fund, 2009.
-
(2009)
The Point of Care, Measures of Patients' Experience in Hospital: Purpose, Methods and Uses
-
-
Coulter, A.1
Fitzpatrick, R.2
Cornwell, J.3
-
17
-
-
33646859912
-
Casting light on the concept of patient satisfaction by studying the construct validity and the sensitivity of a questionnaire
-
Biering P, Becker H, Calvin A, Grobe SJ. Casting light on the concept of patient satisfaction by studying the construct validity and the sensitivity of a questionnaire. Int J Health Care Qual Assur Inc Leadersh Health Serv 2006;19:246-58.
-
(2006)
Int J Health Care Qual Assur Inc Leadersh Health Serv
, vol.19
, pp. 246-258
-
-
Biering, P.1
Becker, H.2
Calvin, A.3
Grobe, S.J.4
-
18
-
-
84856489087
-
-
Oxford: Oxford University Press
-
Drummond MF, Michael FD, Mark JS, George WT, Bernie JOB, Greg LS. Cost-utility analysis. Methods for the economic evaluation of health care programmes. Oxford: Oxford University Press; 2005. p. 137-204.
-
(2005)
Cost-utility Analysis. Methods for the Economic Evaluation of Health Care Programmes
, pp. 137-204
-
-
Drummond, M.F.1
Michael, F.D.2
Mark, J.S.3
George, W.T.4
Job, B.5
Greg, L.S.6
-
20
-
-
0028696851
-
Patient satisfaction studies: Methodology, management and consumer evaluation
-
Batchelor C, Owens DJ, Read M, Bloor M. Patient satisfaction studies: methodology, management and consumer evaluation. Int J Health Care Qual Assur 1994;7:22-30.
-
(1994)
Int J Health Care Qual Assur
, vol.7
, pp. 22-30
-
-
Batchelor, C.1
Owens, D.J.2
Read, M.3
Bloor, M.4
-
21
-
-
62649119165
-
Factors influencing patient satisfaction when undergoing endoscopic procedures
-
Ko HH, Zhang H, Telford JJ, Enns R. Factors influencing patient satisfaction when undergoing endoscopic procedures. Gastrointest Endosc 2009;69:883-91.
-
(2009)
Gastrointest Endosc
, vol.69
, pp. 883-891
-
-
Ko, H.H.1
Zhang, H.2
Telford, J.J.3
Enns, R.4
-
22
-
-
0035379566
-
Factors influencing patient satisfaction with GI endoscopy
-
Yacavone RF, Locke GR III, Gostout CJ, Rockwood TH, Thieling S, Zinsmeister AR. Factors influencing patient satisfaction with GI endoscopy. Gastrointest Endosc 2001; 53:703-10.
-
(2001)
Gastrointest Endosc
, vol.53
, pp. 703-710
-
-
Yacavone, R.F.1
Locke III, G.R.2
Gostout, C.J.3
Rockwood, T.H.4
Thieling, S.5
Zinsmeister, A.R.6
-
23
-
-
84355165070
-
A survey of patients' attitudes to upper gastrointestinal endoscopy identifies the value of endoscopist-patient interactive factors
-
Hydes T, Yusuf A, Pearl DS, Trebble TM. A survey of patients' attitudes to upper gastrointestinal endoscopy identifies the value of endoscopist-patient interactive factors. Frontline Gastroenterol 2011;2:242-8.
-
(2011)
Frontline Gastroenterol
, vol.2
, pp. 242-248
-
-
Hydes, T.1
Yusuf, A.2
Pearl, D.S.3
Trebble, T.M.4
-
25
-
-
47949100124
-
Patients' satisfaction: An important factor in quality control of gastroscopies
-
Seip B, Huppertz-Hauss G, Sauar J, Bretthauer M, Hoff G. Patients' satisfaction: an important factor in quality control of gastroscopies. ScandJ Gastroenterol 2008;43:1004-11.
-
(2008)
ScandJ Gastroenterol
, vol.43
, pp. 1004-1011
-
-
Seip, B.1
Huppertz-Hauss, G.2
Sauar, J.3
Bretthauer, M.4
Hoff, G.5
-
26
-
-
74549224654
-
Determinants of patient satisfaction survey in gastrointestinal endoscopy service
-
Scotto F, De Ceglie A, Guerra V, Misciagna G, Pellecchia A. Determinants of patient satisfaction survey in gastrointestinal endoscopy service. Clin Gover 2009;14:86-97.
-
(2009)
Clin Gover
, vol.14
, pp. 86-97
-
-
Scotto, F.1
De Ceglie, A.2
Guerra, V.3
Misciagna, G.4
Pellecchia, A.5
-
27
-
-
34548687032
-
Evaluation of patient satisfaction in gastrointestinal endoscopy
-
Del Rio AS, Baudet JS, Fernandez OA, Morales I, Socas MR. Evaluation of patient satisfaction in gastrointestinal endoscopy. Eur J Gastroenterol Hepatol 2007;19: 896-900.
-
(2007)
Eur J Gastroenterol Hepatol
, vol.19
, pp. 896-900
-
-
Del Rio, A.S.1
Baudet, J.S.2
Fernandez, O.A.3
Morales, I.4
Socas, M.R.5
-
29
-
-
58149394542
-
Mixed-sex wards and patient dignity: Nurses and patients perspectives
-
Baillie L. Mixed-sex wards and patient dignity: nurses and patients perspectives. Br J Nurs 2008;17:1220-5.
-
(2008)
Br J Nurs
, vol.17
, pp. 1220-1225
-
-
Baillie, L.1
-
30
-
-
49649091100
-
Doctors, managers and the battle for quality
-
Marshall MN. Doctors, managers and the battle for quality. J R Soc Med 2008;101:330-1.
-
(2008)
J R Soc Med
, vol.101
, pp. 330-331
-
-
Marshall, M.N.1
-
31
-
-
77449135941
-
Experience of mixed-sex bays in a general hospital
-
Bryant D, Adams J. Experience of mixed-sex bays in a general hospital. Nurs Stand 2009;24:41-6.
-
(2009)
Nurs Stand
, vol.24
, pp. 41-46
-
-
Bryant, D.1
Adams, J.2
-
32
-
-
48549092980
-
Patients' experience of privacy and dignity. Part 2: An empirical study
-
Whitehead J, Wheeler H. Patients' experience of privacy and dignity. Part 2: An empirical study. Br J Nurs 2008; 17:458-64.
-
(2008)
Br J Nurs
, vol.17
, pp. 458-464
-
-
Whitehead, J.1
Wheeler, H.2
-
34
-
-
0030057029
-
A preliminary study of patients' concerns related to GI endoscopy
-
Drossman DA, Brandt LJ, Sears C, Li Z, Nat J, Bozymski EM. A preliminary study of patients' concerns related to GI endoscopy. Am J Gastroenterol 1996;91:287-91.
-
(1996)
Am J Gastroenterol
, vol.91
, pp. 287-291
-
-
Drossman, D.A.1
Brandt, L.J.2
Sears, C.3
Li, Z.4
Nat, J.5
Bozymski, E.M.6
-
35
-
-
20644450800
-
Acceptance of flexible sigmoidoscopy and colonoscopy for screening and surveillance in colorectal cancer prevention
-
Nicholson FB, Korman MG. Acceptance of flexible sigmoidoscopy and colonoscopy for screening and surveillance in colorectal cancer prevention. J Med Screen 2005;12:89-95.
-
(2005)
J Med Screen
, vol.12
, pp. 89-95
-
-
Nicholson, F.B.1
Korman, M.G.2
-
36
-
-
34247357831
-
Patient satisfaction scores for endoscopic procedures: Impact of a survey-collection method
-
Lin OS, Schembre DB, Ayub K, Gluck M, McCormick SE, Patterson DJ, et al. Patient satisfaction scores for endoscopic procedures: impact of a survey-collection method. Gastrointest Endosc 2007;65:775-81.
-
(2007)
Gastrointest Endosc
, vol.65
, pp. 775-781
-
-
Lin, O.S.1
Schembre, D.B.2
Ayub, K.3
Gluck, M.4
McCormick, S.E.5
Patterson, D.J.6
-
37
-
-
84875711497
-
-
Portsmouth Estimated Population By Ethnic Group 2009-2011
-
Portsmouth estimated population by ethnic group 2009-2011. Available from http://www.portsmouth.gov.uk/yourcouncil/20954.html.
-
-
-
|