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Volumn 65, Issue 6, 2007, Pages 775-781

Patient satisfaction scores for endoscopic procedures: impact of a survey-collection method

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONTROLLED STUDY; DIAGNOSTIC PROCEDURE; ENDOSCOPY; FEMALE; GASTROINTESTINAL DISEASE; HEALTH SURVEY; HUMAN; INTESTINE PREPARATION; MAJOR CLINICAL STUDY; MALE; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PRIORITY JOURNAL; RANDOMIZATION; SCORING SYSTEM; SCREENING; SYMPTOMATOLOGY;

EID: 34247357831     PISSN: 00165107     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.gie.2006.11.032     Document Type: Article
Times cited : (52)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.