Implementing IT Service Management: A systematic literature review

International Journal of Information Management

Volumn 33, Issue 3, 2013, Pages 512-523

  Iden, Jon ^a   Eikebrokk, Tom Roar ^b  

^a NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

^b UNIVERSITY OF AGDER   (Norway)

Author keywords

Information Technology Infrastructure Library; IT Service Management; ITIL; ITSM; Literature review

Indexed keywords

COMPUTER NETWORKS;

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); IT SERVICE MANAGEMENT; ITIL; ITSM; LITERATURE REVIEWS;

INFORMATION MANAGEMENT;

EID: 84874016842     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2013.01.004     Document Type: Article

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