Information technology service management: An emerging area for academic research and pedagogical development

Proceedings of the 2007 ACM SIGMIS Computer Personnel Research Conference: The Global Information Technology Workforce, SIGMIS-CPR 2007

Volumn 2007, Issue , 2007, Pages 46-52

  Galup, Stuart ^a   Quan, Jim J ^b   Dattero, Ronald ^c   Conger, Sue ^d  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b SALISBURY UNIVERSITY   (United States)

^c MISSOURI STATE UNIVERSITY   (United States)

^d UNIVERSITY OF DALLAS   (United States)

Author keywords

ISO IEC20000; IT service management; ITIL; Process theory; Service science

Indexed keywords

ACADEMIC RESEARCH; PROCESS THEORY; SERVICE MANAGEMENT; SERVICE SCIENCE;

CODES (SYMBOLS); ENGINEERING RESEARCH; INFORMATION SERVICES; INFORMATION TECHNOLOGY; SOFTWARE ENGINEERING;

KNOWLEDGE MANAGEMENT;

EID: 34248214007     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1235000.1235010     Document Type: Conference Paper

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