Information systems success revisited

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 2002-January, Issue , 2002, Pages 2966-2976

  DeLone, W H ^a   McLean, E R ^b  

^a AMERICAN UNIVERSITY   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Books; Conference proceedings; Educational institutions; Information systems; Investments; Management information systems; Measurement standards; Multidimensional systems; Taxonomy; Testing

Indexed keywords

INFORMATION SYSTEMS; INVESTMENTS; MANAGEMENT INFORMATION SYSTEMS; STANDARDS; TAXONOMIES; TESTING;

BOOKS; CONFERENCE PROCEEDINGS; EDUCATIONAL INSTITUTIONS; MEASUREMENT STANDARDS; MULTIDIMENSIONAL SYSTEMS;

INFORMATION MANAGEMENT;

EID: 84948657422     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2002.994345     Document Type: Conference Paper

References (30)

1. Brynjolfsson, E., "The Contribution of Information Technology to Consumer Welfare," Information Systems Research, 7, 3 (1996), 281-300.
2. Clemons, E. K. and M. C. Row, "Limits to Interfirm Coordination Through Information Technology: Results of a Field Study in Consumer Goods Packaging Distribution," Journal of Management Information Systems, 10, 1 (1993), 73-95.
3. Clemons, E. K., S. P. Reddi, and M. C. Row, "The Impacy of Information Technology on the Organization of Economic Activity: The 'Move to the Middle' Hypothesis," Journal of Management Information Systems, 10, 2 (1993), 9-35.
4. DeLone, W. H. and E. R. McLean, "Information Systems Success: The Quest for theDependent Variable," Information Systems Research, 3,1 (1992), 60-95.
5. Etezadi-Amoli, J. and A. F. Farhoomand, "A Structural Model of End User Computing Satisfaction and User Performance," Information & Management, 30, (1996), 65-73.
6. Garrity, E.J. and G. L. Sanders (Eds.), Information Systems Success Measurement, Idea Group Publishing, Hershey, PA, (1998).
7. Gelderman, M., "The Relation Between User Satisfaction, Usage of Information Systems and Performance," Information & Management, 34 (1998), 11-18.
8. Goodhue, D. L. and R. L. Thompson, "Task-Technology Fit and Individual Performance," MIS Quarterly, 19, 2 (1995), 213-233.
9. Grover, G., S. R. Jeong, and A. H. Segars, "Information Systems Effectiveness: The Construct Space and Patterns of Application," Information & Management, 31, (1996), 177-191.
10. Guimaraes, T. and M. Igbaria, "Client/Server System Success: Exploring the Human Side," Decision Sciences, 28, 4 (1997), 851-875.
11. Hitt, L. and E. Brynjolfsson, "The Three Faces of IT Value: Theory and Evidence," Proceedings of the International Conference on Information Systems, Vancouver, Canada (ICIS 94) (1994), 263-278.
12. Igbaria, M., and M. Tan, "The Consequences of the Information Technology Acceptance on Subsequent Individual Performance," Information & Management, 32 (1997), 113-121.
13. Ishman, M., "Measuring Information System Success at the Individual Level in Cross-Cultural Environments," in Garrity, E.J. and G. L. Sanders (Eds.), Information Systems Success Measurement, Chapter 4, (1998), 60-78.
14. Jiang, J. J., and G. Klein, "User Evaluation of Information Systems: By System Typology," IEEE Transactions on Systems, Man, and Cybernetics, 29, 1 (1999), 111-116.
15. Jurison, J., "The Temporal Nature of IS Benefits: A Longitudinal Study," Information & Management, 30, (1996), 75-79.
16. Kettinger, W. J. and C. C. Lee, "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences, 25, 5/6 (1995), 737-765.
17. Mason, R. O., "Measuring Information Output: A Communication Systems Approach," Information & Management, 1, 5 (1978), 219-234.
18. Myers, B. L., L. A. Kappelman, and V. R. Prybutok, "A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Asessment," in Garrity, E.J. and G. L. Sanders (Eds.), Information Systems Success Measurement, Chapter 6 (1998), 94-121.
19. Newman, M. and D. Robey, "A Social Process Model of User-Analys Relationships," MIS Quarterly, 16, 2 (1992), 249-266.
20. Pitt L. F., R. T. Watson, and C. B. Kavan, "Service Quality: A Measure of Information Systems Effectiveness," MIS Quarterly, 19, 2 (1995), 173-188.
21. Seddon, P. B., "A Respecification and Extension of the DeLone and McLean Model of IS Success'" Information Systems Research, 8, 3 (1997), 240-253.
22. Seddon, P. B., D. S. Staples, R. Patnayakuni, and M. J. Bowtell, "The IS Effectiveness Matrix: The Importance of Stakeholders and Systems in Measuring IS Success," Proceedings of the International Conference on Information Systems, Helsinki, Finland (ICIS 98) (1998), 165-176.
23. Seddon, P. B. and M-Y Kiew, "A Partial Test and Development of the DeLone and McLean Model of IS Success," Proceedings of the International Conference on Information Systems, Vancouver, Canada (ICIS 94) (1994), 99-110.
24. Shannon, C. E. and W. Weaver, The Mathematical Theory of Communication, University of Illinois Press, Urbana, IL, (1949).
25. Smithson, S. and R. Hirschheim, "Analysing Information System Evaluation: Another Look at an Old Problem," European Journal of Information Systems, 7 (1998), 158-174.
26. Teo, S. T. and P. K. Wong, "An Empirical Study of the Performance Impact of Computerization in the Retail Industry," Omega International Journal of Management Science, 26 (1998), 611-621.
27. Whyte, G., A. Bytheway, and C. Edwards, "Understanding User Perceptions of Information System Success," Strategic Information Systems, 6 (1997), 35-68.
28. Wilkin, C. and B. Hewitt, "Quality in a Respecification of DeLone and McLean's IS Success Model," Proceedings of 1999 IRMA International Conference, (1999), 663-672.
29. Yoon, Y., T. Guimaraes, and A. Clevenson, "Exploring Expert Systems Success Factors for Business Process Reengineering," Journal of Engineering and Technology Management, 15 (1998), 179-199.
30. Yuthas, K., and S. T. Young, "Material Matters: Assessing the Effectiveness of Materials Management IS," Information & Management, 33 (1998), 115-124.