Culture's impact on consumer complaining responses to embarrassing service failure

Journal of Business Research

Volumn 66, Issue 3, 2013, Pages 298-305

  Wan, Lisa C ^a  

^a LINGNAN UNIVERSITY   (Hong Kong)

Author keywords

Culture; Face concern; Service embarrassment; Service failures

Indexed keywords

EID: 84872382259     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.08.009     Document Type: Article

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