Why does service with a smile make employees happy? A social interaction model

Journal of Applied Psychology

Volumn 97, Issue 5, 2012, Pages 1059-1067

  Kim, Eugene ^a   Yoon, David J ^b  

^a GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Customer service; Emotions; Interpersonal interactions; Personality; Positive displays

Indexed keywords

ADULT; ARTICLE; COMMERCIAL PHENOMENA; EMPLOYMENT; FACIAL EXPRESSION; FEMALE; HAPPINESS; HUMAN; HUMAN RELATION; MALE; PERSONALITY;

ADULT; COMMERCE; EMPLOYMENT; FEMALE; HAPPINESS; HUMANS; INTERPERSONAL RELATIONS; MALE; PERSONALITY; SMILING; YOUNG ADULT;

EID: 84871681413     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0029327     Document Type: Article

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