Trust and the taxman: A study of the Irish Revenue's website service quality

Proceedings of the European Conference on e-Government, ECEG

Volumn , Issue , 2007, Pages 53-61

  Bannister, Frank ^a   Connolly, Regina ^b  

^a TRINITY COLLEGE DUBLIN   (Ireland)

^b DUBLIN CITY UNIVERSITY   (Ireland)

Author keywords

e Government; On line; Quality of service; SERVQUAL; Taxation

Indexed keywords

COLLECTION SYSTEMS; E-GOVERNMENT; MEASURING INSTRUMENTS; ON-LINE; ON-LINE SERVICE; ON-LINE TAX; SERVICE QUALITY; SERVQUAL;

GOVERNMENT DATA PROCESSING; QUALITY OF SERVICE; TAXATION;

COMMERCE;

EID: 84871653499     PISSN: 20491034     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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